Airtel — MNP ISSUE

sarat

from Bhubaneshwar, Odisha

Address:

Ganjam, Odisha

I HAVE REQUESTED FOR MNP FOR MY EXISTING AIRCEL NO [protected]. I WANT TO SWICH IT FOR AIRTEL. I SUBMITTED MY COMPLETE DOCUMENTS AT BERHAMPUR, ODISHA AIRTEL CUSTOMER CARE CENTERE (INCHARGE MR GOPI) AT GANDHI NAGAR BERHAMPUR ODISHA. LAST 6 DAYS BACK MY AIRCEL NUMBER DISCONNECTED AND PORTED MY NUMBER TO AIRTEL. BUT IT IS VERY SAD TO SAY WHEN I PUT THE NEW AIRTEL SIM INTO MY MOBILE PHONE, I SEE THAT SIM CAN NOT REGISTER. LATER I GET TO KNOW DUE TO WRONG SIM NUMBER ENTRY BY THE AIRTEL CUSTOMER CARE I COULD NOT GET NETWORK WHICH WAS PROVIDED BY AIRTEL CUSTOMER CARE OFFICE. PLEASE HELP ME IN THIS MATTER BECAUSE THE ABOVE NUMBER IS MY BUSINESS NUMBER. IF SOME BODY DIALING MY NUMBER THE VOICE SAYS LIKE "THIS THIS AIRTEL NUMBER IS TEMPORARILY OUT OF SERVICE". NOW THE AIRTEL CARE PEOPLES ARE CARELESSLY RESPONDING ME ABOUT MY UNSUCCESSFUL PORTING.

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Airtel customer support has been notified about the posted complaint.

Mar 22, 2015

Updated by sarat Dear Sir/Madam, Thanks for your support. For your kind information I would like to inform you that I know it has been already ported to airtel network, but after ported I incerted new AIRTEL sim in to my mobile, which was provided by Airtel Office, Berhampur, Odisha. Later I get to see CAN NOT REGISTER SIM. The next day when I inquired this matter to Airtel Office (where I requested for porting), the Airtel centre incharge Mr Gopi. along with his executive lady officer checked in their system and told me the wrong sim serial number entered by airtel office. The serial number displaying in their system is completely different from my sim serial number provided by Airtel Office Berhampur. So as they required I again submitted my Id & address proof and a passport size photograph. But still 5 days passed the concerned customer service lady appointed at Berhampur airtel office is only responding me that she has emailed on this matter to their higher authority to correction the wrong entry of serial number and solve the issue. I have asked her to provide her higher authority's contact number but she has not given me and telling me wait for some more days. She could not reply me the exact date or time to solve my matter. I have told her that the said number is my business number for which I have faced loss of lakhs of rupees for communication fail. Please take this matter as an urgent basis to solve the matter. For the mistake of Airtel office due to their wrong entry of sim serial number the issue created. I could not understand a big brand in telecommunication is doing such an useless customer support.They are not caring the people. Thanks

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Comments

Aircel Customer Care

from Mumbai, Maharashtra

Hi Sarat.,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department

and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on

this matter.

We assure you a quick resolution and the best of services at all times.

Thanks & Regards

Customer Service Officer | Social CareTeam

Email us @[protected]@aircel.co.in

Aircel Customer Care

from Mumbai, Maharashtra

Hi Sarat,

As check your number already successfully port
out from our network also successfully port in Airtel, So that Please
suggest contact airtel customer service point .

sarat

from Bhubaneshwar, Odisha

Dear Sir/Madam, Thanks for your support. For your kind information I would like to inform you that I know it has been already ported to airtel network, but after ported I incerted new AIRTEL sim in to my mobile, which was provided by Airtel Office, Berhampur, Odisha. Later I get to see CAN NOT REGISTER SIM. The next day when I inquired this matter to Airtel Office (where I requested for porting), the Airtel centre incharge Mr Gopi. along with his executive lady officer checked in their system and told me the wrong sim serial number entered by airtel office. The serial number displaying in their system is completely different from my sim serial number provided by Airtel Office Berhampur. So as they required I again submitted my Id & address proof and a passport size photograph. But still 5 days passed the concerned customer service lady appointed at Berhampur airtel office is only responding me that she has emailed on this matter to their higher authority to correction the wrong entry of serial number and solve the issue. I have asked her to provide her higher authority's contact number but she has not given me and telling me wait for some more days. She could not reply me the exact date or time to solve my matter. I have told her that the said number is my business number for which I have faced loss of lakhs of rupees for communication fail. Please take this matter as an urgent basis to solve the matter. For the mistake of Airtel office due to their wrong entry of sim serial number the issue created. I could not understand a big brand in telecommunication is doing such an useless customer support.They are not caring the people. Thanks

deepu_naik

Myself Deepak Naik, presently i am using vodafone network, I have received call from airtel executives by requesting for Port. I have agreed and submitted docs though an email. Later i have received SIM card also. but there was no response from them. If i call back to same number they are disconnecting. Recently 2 days back i have received call from some other number for MNP again, but they dont know, what are the offers available, which are plans available anything. If i call to customer care, they are telling to contact the same persons, to whom i gave the documents.

deepu_naik