Airtel Complaints & Reviews

Hi, Have some courtesy to reply atleast Sent from my iPhone On 25-Mar-2015, at 8:24 pm, Manish Jagdev <[protected]@yahoo.co.in> wrote: Am still waiting for my number to be activated, what are you guys doing about this ? Sent from my iPhone On 24-Mar-2015, at 5:34 pm, appellate.[protected]@in.airtel.com wrote: Dear Mr. Manish, This is in reference to your e-mail dated 24th March 2015 regarding the service issue for your airtel mobile number [protected]. Basis our discussion, we would like to inform you that we are forwarding you issue to the concerned department and we will updated you regarding the same once we get the revert regarding the same. Airtel appreciates your business and always welcomes your suggestions/feedback. Your response will help us to enhance your experience with airtel. Customers touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Yours sincerely Preeti Sharma bharti airtel limited [protected]Original Message[protected] From: [protected]@yahoo.co.in To: appellate.[protected]@in.airtel.com Cc: Sent: 24/03/2015 04:11:49 PM Subject: Re: [protected]- PATHETIC CUSTOMER SERVICE AT STORES My issue is yet not resolved, how can you write that the issue has been addressed. Sonam we spoke in the morning and you told me that you will call back in another 20 30 mins, still waiting for the same. Have told you that went to sector 5 store salt lake kolkata and my number is yet no working, sim no is[protected]. Waiting for wonderful service experience which you have mentioned in you reply, hope i do experience it some day. R's Manish Sent from my iPhone On 24-Mar-2015, at 1:20 pm, appellate.[protected]@in.airtel.com wrote: Dear Customer, This is in reference to your email dated 24th March, 2015 regarding offers for your airtel mobile number [protected]. Basis our discussion, we would like to inform you that your issue has been addressed. We request you to kindly share Sim number and airtel relationship store details.so that we can assist you suitably. We completely comprehend your viewpoint and sincerely apologize for the difficulty caused to you. We wish to assure you that we have registered your feedback and would be working to ensure that this is incorporate in our service delivery in future. We take pride in enhancing our customers with our responsive and friendly approach. It has always been our constant endeavor to ensure, that our customers are delight by our inimitable approach. Further, your feedback regarding airtel service has been capture and necessary action will be initiated against the same. However, we regret the infeasibility to share the details of the action taken as the same will be internal. We thank you for taking out the time to voice your concern. At airtel, we believe that our customer's feedback helps us improvise our services. Airtel regrets for the inconvenience caused. Please do write in for any further assistance. Customers touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website www.airtel.in for a range of products and services Yours sincerely Sonam Tyagi bharti airtel limited Updating the entire conversation with airtel representative... Hope now they listen and help me [protected]Original Message[protected] From: [protected]@yahoo.co.in To: appellate.[protected]@in.airtel.com Cc: Sent: 24/03/2015 09:56:30 AM Subject: [protected]- pathetic customer service at stores Hello, visited your Airtel showroom on 21st march'15 in city centre 1 kolkata and experienced the most pathetic customer service of my lifetime Walked into the showroom asked for token denied, the security guard just asked me to walkin at the outet counter. When contacted Mr sandip at frontdesk and told him that i want my punjab SiM, which was lost yesterday, he asked me take token and speak to another customer care. Again went for the token then Mr Nildari, in another security inform, asked the token attendant that do not issue the token, as Punjab SIM is not available. When asked to help they rudely responded that how we can help if SIM is not available. Have asked them to contact anothet stores for the same, then suddenly and in a most annoying tone mr sandip and nildari, have asked me to take the token and speak to the customer care. Then went to Mr Provesh he was as predicted asked for the documents and asked me to wait for 24 hours and then the same security guard Nildari came and told Provesh that we do not have SIM, then with his blunt reply he told me that then why u came here, when we already told u that we do not have SiM. Then with a little raise of my voice Provesh tried contacted another stores, but did nit get any luck, obviously with such nonsense processes and customer care, this what is expected out of Airtel. Finally asked to visit sector 5 store in kolkata and they issued me the SIM, however still waiting for the number to be active since Saturday 22nd march'15. Fed up with the service of airtel just waiting for inter circle mnp, definitely switch my service provider R's Manish jagdev [protected] Sent from my iPhone Sent from my iPhone This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

This is for kind information that we have started new venture and your airtel signal is very weak and all our phones goes out of reach once we enter the premises as mentioned above. The three numbers opearting are [protected] [protected] [protected] we want company to install the device at our office so that our phones starts functioning normally. Rakeesh Mundhra

1. Airtel connection no. [protected] is used by my wife (My daughter being in SBI we formed a group, my daughter, me & my wife) . She received call from your airtel customer service offering free caller tune (in January). As the voice from caller was not clear she gave consent for the same. On coming to know it was free only for month but chargeable from month onwards, we requested for cancelling it on the same day. I was told that same would be cancelled next month and amount will be deducted in that months bill. I did not get Feb bill so nothing was clear in this regards. 2. I received this months bill (Mar.15) of Rs. 585.40 ( including Rs.466.66 of last month). I contacted Airtel’s customers care services and brought to his notice in this regards. I was told that an amount for caller tune would be deducted from my bill. 4. Through my e-mail I brought to notice the notice of the Airtel that It was not clear whether the caller tune amount was deducted or not from my bill. I received blunt & arrogant reply stating that I have to Pay the bill of as the account was deactivated and that the will look into matter. 5. I paid the bill and informed the telcom accordingly through e-mail. To my surprise, I received following reply: “For the above mentioned mobile number outstanding amount is reflecting as zero. Hence I am unable to process deduct the amount of Rs. 280/-. Kindly write us back after the next bill generation 08/04/2015.” 6. I again persist whether they would deduct the said amount? On this I received following reply: “I regret to inform you that I am unable to process your request as the above mentioned number is reflecting under the corporate responsibility of M/s State Bank Of India. Hence, As per the process I would request you to kindly forward your request in an attachment of your company letter head along with the seal and signature of the authorized person, enabling me to do the needful. Requesting for your kind cooperation in this regard.” Is it not absurd, that while marketing hello tune they did not contact SBI, now that when I am asking for refund for the amount, the corporate responsibility comes in picture. The matters is so simple that I refused accepting caller tune, I was told that the amount will be deducted, but the amount is charged in my bill and they are still reluctant to spell out about deduction and giving all sorts of flimsy pretexts. Please see that justice is done to me and the culprits are brought to the book. There may be many such cases.

I have requested to port my number from bsnl to airtel, (UPC: BA385717) due to week bsnl signal in my area. I got an SMS on alternate number that airtel SIM is activated and to dial 59059 for tele-verification and my previous SIM stopped working. The new SIM still says 'unregistered-SIM', so I cannot dial the number for tele-verification. I was told the no-service period will only be for 2 hours during midnight but I am disconnected for past 30 hours. My business transactions were delayed as OTP's are sent to this number which is now blocked on both providers. I have raised complaint OT[protected] with the airtel customer care (where they again promise response in 2hours but took 12 hours to reply) and they closed the case asking me again to dial 59059 for tele-verification without bother to check that I cannot make dial from an 'Unregistered-SIM'. Very irresponsible behavior, if they cannot meet their promised time frame of 2 hours, at-least have courtesy of intimating when it will be resolved. If such behavior continues, there is no point in paying premium rates for Airtel, I can as well go for cheaper plans in other providers.

On Mar 12 i got an SMS from airtel that if i recharge with Rs.95 will get Rs.95=1 GB and validity is 28 days. And also they have mentioned that the offer is valid till 6-Apr-2015. I recharge today dated 26-Mar-2015 with 95 rupees and only 200MB data has been added to my account. I made a call to customer care and they responded as that the offer is not available now so they have credited only 200MB data. If the offer is not available the recharge should not be accepted and why should they send the SMS that the offer is valid till 6-April-2015. For 95 rupees they have just credited 200MB with a validity of 12 days I would like to raise a complaint on this. Kindly take it ahead and make a necessary action on this.

Hi Team Attached Below The conversation Dear Mr. Kantharaj V, This is in reference to your email dated 25th March 2014 regarding service issue and feedback for your airtel mobile number [protected]. Airtel regret the inconvenience caused to you. We would like to inform you that we have noted your feedback regarding misbehavior from one of the executive and would like to assure you that appropriate action would be initiated against the executive, but as this is an internal issue, so we would not be able to disclose the action initiated. Further we have forwarded the feedback shared from your end to the concerned department. At airtel, we value our customer¿s feedback. We would like to assure you that your feedback will be used to improve our products and services to ensure that your experience with airtel is a pleasant one. It is always important for us to hear how customers react to all aspects of our services. Strong customer feedback like yours helps us continue to improve the service we provide, and we appreciate the time you took to write to us. At airtel, we value our customers feedback. We would like to assure you that your feedback will be used to improve our products and services to ensure that your experience with airtel is a pleasant one. We look forward to your continued support. Customer touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Yours sincerely Vikrant Ahlawat bharti airtel limited [protected]Original Message[protected] From: [protected]@gmail.com To: nodalofficer.[protected]@in.airtel.com Cc: Sent: 25/03/2015 03:36:08 PM Subject: Worst service Hi Team, I am writing down my worst experience in your service, Name-Kantharaj Number-[protected] Concern- related to Bill break up 1- I called up your customer care on 24 Mar 2015 5:59pm received by Mr Rishi Kumar spoke around 2mins and call disconnected by him with abuse word ( NI YAMMA PETRA) I need an explanation y did this word used against me ??? 2- second call picked by a lady, asked her to transfer the call senior authority she dined was putting me on mute/hold unnecessarily without informing me finally call disconnected by her. 3- 3rd call picked by Mr vishal even this time as well same as previous call disconnected. 4- some how got connected to senior authority Miss Sushma She assured me I'll be updated within 24 hours . Considering above instances I don't want to continue your service and am going file a complaint against this as my brother is an lawyer and I'll take this issue to to possible higher ends, even I do work for telecom domain as HR. I never come across this kind of pathetic service am not sure how do you people serve other customers I was with Vodafone thinking that Airtel is wonder in service I switched to you guys but my experience in Spanish of 3 months but it's amazing good keep going on the same!!! My request to you guys help me out to switch out from your service. Regards Kantharaj

I was delivered a 4G sim in order to swap it with my older 3G sim, after the 3 G sim conversion process started my 3g sim ot deactivated and 4G sim also is not working yet. They claimed the 4g sim would be activated within 1 hour, it has been 24 hours none of my sim is working. Basically they did not even activate my 4G sim and deactivated the older 3G one already. First they bug you to deliver the 4Gsim at your place, then they bug you to...

I have been charged Rs 4008.27 in the current bill for international roaming charges. This is not possible because I used a local SIM in Philippines, my company and hotel WiFi for most of the time. My travel was only for 8 days i.e. 1 to 8 Mar 2015. Part of the bill could be true but not all of it. I was asked to reach out the appellate without providing accurate and sufficient directions to do so. THIS IS A SERIOUS COMPLAINT.

i was using my prepaid num which is mentioned above, before a week i got cal from airtel that they told me about my plan so i got 1 more new sim in name of my mother s vijaya nirmala([protected]), but they didnt give me details of the service tax amt and add on connection amount, once i got converted to postpaid i got cal frm airtel, and they said details about my number and payment.For clarifying those details i called [protected](who called me and made my number as a postpaid) to ask y they didnt tel about excees amount.but they r not attending my calls n continously cutting my call and when they attend also they are talking rubbishly.so i request you to kindly take action on tis number and help other by telling full information about ter plan

Dear sir, My 4g connection no is- [protected]. iam unable to make on line my post paid bill due to acute slow speed of my 4g internet connection. 26, 03, 2015 is last date for payment of the bill. Iam senior citizen and can not go to airtel store for making the payment. How ironical is it that due to exterme slow speed of 4g connection, the customer is unable to operate My Account of airtel and make payment on line? Airtel should be reasonable/ fair enough to at least allow the customer to make payment on line through My Account. All other sites getting opened/ accessible except Airtel's My Account. What a irony? Please tel Airtel management to remove this funny situation and do not harass the customers SS negi, mobile no- [protected]

Hi, My Dongle number is [protected] (Jayant Kumar). I paid the last bill of around 750 rupees and sent a mail to Airtel, requesting for discontinuing the dongle. This after the person at the Airtel Retail outlet in Crossing Republik, Ghaziabad said that the dongle can not be surrendered at the store. But, unfortunately Airtel continues to charge me for the same. I feel very helpless as they keep calling me during office hours and I explain them the same thing over and over again. As an Indian citizen I request your forum to help me. I have atatched the body of the mail sent to Airtel below. They have not even replied on it. jayant kumar <jayant.[protected]@gmail.com> AttachmentsFeb 2 to airtel Hi, I would request you to discontinue my number [protected] from immediate effect as I am no using it. I have made a payment of 1600 and attached the screenshot. Please confirm if my request is approved. Regards, Jayant

Dear Sirs On 19th March I made payment of Rs.711/- through my airtel money account No. [protected] to shopclues company they replied that the payment has been failed/abandoned from the payment gateway and not received by them. The above amount stands deducted from my airtel money account and has not refunded as yet. Please resolve this problem at the earliest, please. Yours sincerely Chanan Singh Mehta, Ph. [protected] email- [protected]@yahoo.co.in

Hi, I am a Airtel consumer, yesterday I was having some issue regarding balance depletion, , Today I called airtel Helpline 121 they said they are sending no.to technical team, , , I got call from backened team from jammu and Kashmir and hi argue, I also argue, and airtel officer said ####" tera ab mein kya haal karta hun tu dekh ""### At last he said, ### "" chal behnchod ""#### My id [protected]@gmail.com

well we all know that without net usage these smart phones are nothing. So network provides the data pack for 28 days for certain amount which i do recharge every month, but when the validity of the data pack expires there comes the problem we get deducted from the talk time balance amount like anything for eg, usage of 10 Kb for some rupees.. The main problem is that no prior intimation is been given on the expiry date of the data pack which leads to loss of the amount in the main balance. Certainly we can't be aware of every month expiry date with this, so its the responsibility of the network to provide us the intimation message. But when i spoke to the customer executive they said that intimation has been given for which i didn't receive any information ..As a matter of fact i lost 107 rupees because of this, . When i asked for the refund they said its not possible since it was my fault for not having seen the net pack expiry.. i would like to know what can be done. this has happened for me twice. i do need the suggestions, thanks.

Hi, I have purchased online plan "Airtel-UL-Super Max Plus 1099 9GB" from Airtel Broadband from this link http://www.airtel.in/broadband-and-fixed-line/broadband/tarrifs & had pay 1, 000 INR from my credit card. Before purchasing I have already taken confirmation from the customer support of Airtel is my area is eligible or not for the connection, they assured me that my area is eligible for the connection after that I have make my payment. After 2 days when I have not received any call, sms or email from the Airtel I made a call to the customer support, then they said my area is not eligible for the connection & I'll get my refund back within 20 days through the cheque, I ask to him why do I wait for 20 days, they said to me this is the procedure, I also ask question to him "before payment I have asked to your customer support in chat they assured me that my area is eligible for the connection but now you are refusing why?" They have no any answer of my question. I'm really very disappointed from the Airtel Broadband customer support & their working style which is very painful for the customer. So, the bottom of the line "First take connection then pay" otherwise you'll also wait so long for your own money. I don't know my money will return to me or not in 20 days but I hope for the best. Thanks, Aslam Khan

I request your to cancel my post paid No.[protected] two months ago as I have other sims. But your representative to change the number to pre paid instead of cancelling. But you neither cancle the number or change to prepaid . Instead of You have sent a bill for two months indicating as a defaulter. Hence I once again request you to cancel the above said number and send a bill after adjusting my security deposit of Rs.300 /- Thanking you, Yours faithfully, B.KARUNAGARAN, 1440/5, Yagappa Nagar, Madurai-20

Dear Sir / Mam This is Sagar Pujari Here I hav Requested for 7 similar no ending with digit 1 2 3 4etc And starting with 99700 if possible or atleast 99 but non of your outlet is cooperative ours is a CA Firm Please can u provide me the same will be grateful to u Thank u

I was having a double data offer for my new phone Samsung A5 which I bought on 19th February 2015.On2015.On 20th February 20152015 I recharged my prepaid mobile with 3g pack of 1gb for 30 days As per offer I should have got double the given data, eeven if I activated by visited www.airtellive.com/offers but nothing credited into my account. Then i called customer care thy told me that iit will be ccredited to your account whwhen purchased ppack wwill expire whwhich wawas 21st mMarch. Nothing hahappened. Now pplease i am sending purpurchase bill aand advertisement of data offeroffer on mobile box. Mohammad Shafi

I had made one recharge of rs. 1000 on 16th March through recharge it now, due to some issue with airtel network my money got deducted but there were no recharge took place. After calling your airtel customer care for numerous times, I got to know that my recharge did not happen and I shall get my amount back in my credit card within 7 working days. To follow up, I called yesterday; the person who received my phone was rude to the core and was unable to reply. I asked him to put me through someone who is either senior or any email id where I can share my issues. But the person just refused all stating that I should just talk to him. I found him extremely unprofessional thus decided to disconnect my call. After few minutes, your airtel guy called me from some personal no ([protected]) thrice back to back and only spoke nonsense. I then threatened him to give his no to police. After another half n hour or so I realized that all facilities from my phone has been barred for no reason. Me and my friend again called airtel delhi customer care no multiple times but failed to get any clarity. We were further assured that we will receive a call from airtel but that too never happened. Finally my sister visited airtel office today and we were shocked to know that my phone has been barred because that from Airtel has written that my phone has been stolen.

on saturday i take postpaid number from airtel office they said number will be start with in 2 day.. And the number is not satrt due to this lose of my study. Then they said on monday sim will start agin number is not start.. And present day they said at 10 pm number will start and again number is not start.. 5 day has gone my lot of time is waste and they give wrong information tO me. I getting frustrated.. Plz take some strict action soo they can giVe right information in future.