Airtel Complaints & Reviews

sir i know airtel is a big and best company but today airtel gives a porr service that i subscribed for pack of rs 49 in which i get 1024 mb 3g internet which means 1 gb 3g intenet for 12am to 6am i only consumed 996mb only in which i only do downloading with browsing any site at all please airtel its a request to you to refund my money please my mobile number is [protected] please airtel gives your best to me and all and help me and refund my money . thanx in advance

Sir i called care no. on 29 feb . I asked them to give me information about data plan . Then they told me if i recharged my no . [protected] RS73 i will get 1 gb 2g data for 28 days . On 30 feb i went to shop for recharge my phone .After that i got only 100 mb for 7 days . Immedately i called 121 for complaint . From that day everday i called to 121 to get a solution of this problem every time they asked they will help me

With great disappointment I want to raise this matter in this forum. I have been an Airtel customer all these 10 years since I started to use cell phone and to never did Airtel give me a chance to complain about its services. However, this time I am forced to choose this page to get my request heard.My number is [protected] (Pune). I am a postpaid customer since 2013 and have been using Blackberry services all the while. Never have I been in the defaulters list for late payment or no payment of any services I opted for. Blackberry BIS advance rental plan for 6 months in 1999/- INR has been my choice ever since I moved from prepaid to postpaid connection. And as a usual renewal activity, I called Blackberry customer care on March 6th, 2015 to renew my Blackberry BIS advance rental plan for next 6 months. The services got reactivated within few minutes and it was business as usual until March 10th, 2015, when I faced some problem in my Blackberry handset and was on my way to the Blackberry service centre. My Blackberry 9360 curve handset was stolen from my pocket on March 10th 2015 at Bareilly district (U.P.) when I was in my hometown for Holi festival. As the phone was without a sim card, there was no way I could track it instantly. I registered a complaint in the nearest Police Station and as a responsible customer, called the Airtel customer care and asked them to stop my Blackberry services from immediate effect. I was told that in my monthly bill, dated March 12th, 2015, I will be charged the amount Rs. 1999/-, however it can re-adjusted later on calling the customer care.As I was travelling, my contact with customer care was delayed and I contacted the customer care on 28th March, 2015. A complaint (Ref no. –[protected] was registered and without any phone call from the customer care, it was closed on 30th March, 2015.When I called the customer care and inquired about the arbitrary closure of my complaint, I was explained that the charges couldn’t be adjusted as it was an “Advance Rental Plan” and therefore once you confirm that the plan should be activated, you have to pay no matter if you use it or stop it in next 3 days.On my insistence I was transferred to the supervisor, Ms. Rekha Khandilkar, and even she reiterated what the customer support agent has stated. I told her, that I am not complaining, but I am requesting that these charges be rolled back/adjusted as I haven’t used the services and have been responsible to intimate the customer care on the same day and get the services Stopped. However, to my disappointment she said, “The charges could have been adjusted only in the case when we had levied them without your confirmation, but as the plan was activated by your consent and confirmation, we can’t adjust these charges.” I requested, that had my request not been genuine, your hardcoded response would have been acceptable but I was even ready to share the copy of the FIR registered in the nearest Police Station on March 10th, 2015.The call ended on a disappointing note and the conclusion was – that Airtel Customer care cannot listen to the “GENUINE” requests of their customers and even without using the services and being responsible enough to inform Airtel and get the Blackberry BIS Advance Rental Plan service stopped with immediate effect, as the loss of Blackberry device, I will have to bear the charges and nothing can be done. The “charges could have been adjusted – only in the case when the services would have been renewed without my consent / confirmation”. In sum total, Airtel would be ready to correct it’s mistakes but in no case would listen and work upon it’s LOYAL CUSTOMER’S request.I urge this forum to listen to my request and please help me in getting the charges adjusted. I have stayed with Airtel all these years and leaving Airtel on such a note would be a disappointment. I am attaching along with, the Police complaint for the loss of Blackberry device.

Dear sir I am shailesh singh sengar. I have Airtel no. [protected] which was ported from idea on date 30/03/2015.Before porting I was ensured by Airtel for plan of V &D 3G Combo special value 399 DL. for corporate connection. But another plan of Alive Net CUG 499 3G Combo Plan was activated without my consent. Many of my colleagues who had taken this plan along with me using the plan of 399 without any problem. I called customer care several time but response was negative and now I am not able to contact customer care from 2PM on 02/04/2015 and all incoming calls are shown unknown even which are saved in my phone. Due to this huge inconvenience I am feeling very bad about my decision to change to airtel.Kindly look into the matter and try to solve it at earliest. Yours Sincerely Shailesh Singh Sengar

I am unable to browse website due to slow speed in net connection during last seven days .It is showing 0 bps after connecting to the network.I am also request to lanch 3G connection in our region (location tower =NIGAMNAGAR)

Hi, I m really fed up with the service provided by Airtel for my mobile number : [protected]. I did an online recharge from your website for Rs.200 Full talk time however the credited amount was only Rs.175. I spoke to one of your agent and found that if recharge is done as Circle recharge then there is no full talk time available. I don’t know then for what reason this is not updated in Online. Also I Got a call from one of your Manager [protected] stating that he need 24hours to check this status however I advised I need a status by today and he said this is not possible. Also When I advised that I m going to file a case he coolly asked to file a case against airtel and he knows how to progress it. Is this is the way you provide better service to the customers??????????????????????? I m really disappointed with this. I don’t know how long you take this issue to resolve. This takes me 10minutes to check in your website. I dont know wh you need 24hours of time to check this and credit my account. Is this is the way customer agent speaks to a customer?? Really sorry to say this. You are worst than any other to customer. Kind Regards Karthick G

Yesterday I have migrated my airtel number to post paid from prepaid. After the number activated Whether the contact details available or not it show as Unknown for all the incoming calls and the call log also show as Unknown with out any details.

Mobile No:- [protected] State:- Telengana I'm a customer of Airtel, Now iam unable to access my sim for calling services it is show that registration failure please address the issue and, Please provide the solution for registration of the SIM.

dear sir, my airtel prepaid number is [protected]. i am your old custmer i live in saudi arab for 1 year at last since 4 month, i have a problem, i have not receive any msg from india and when i dial *121# then show the error-massage code 538. plz give me solution. Thanks, Harjinder singh, [protected]...

I leave in Bavdhan Pune. I complained many times to customer care for 3G service. I always recharged for 3G net pack but I never got this service. It always shows in my phone display 2g service. I already complained to the customer care. But the assist person always disconnect my calls. They are told me that we will send some technical department person. But no person visited on my place.

My No - [protected] gave for PrePaid to PostPaid conversion in Airtel through airtel representative. He came to my house on Saturday[protected] and gave me a new SIM card. I have submit my documents through airtelpostpaid.[protected]@gmail.com. One agent was also came for office address verification as I have applied for corp-sim. Its almost 5 days passed and no progress. Till now I have received SMS and Call in my contact number stating that PostPaid conversion is in progress. But nothing happened. Visited the showroom many times and always got the same reply "Wait for 48hrs and it will happen". I am long time Customer of Airtel owning multiple products- TV, PostPaid connections and Broadband. Till now I have never faced such a bad service. Airtel was once famous for its Customer service, But is fading down to be worse compared to other vendors.

Hallo, I was using Airtel Post Paid connection. I moved to Germany and Hence I don't want any connection anymore. I asked them in Email and I gave all my details regarding the SIM. But still I did not get a good reply. They are making life difficult for us. They say to come to Airtel nearest office and pay the amount by yourself and then it will get deactivated. The Airtel account was already linked to my bank account. They are deducting the monthly bill from my account. Why can't they just deduct the last outstanding amount by themselves and just cancel the connection. It's been a while I have been in Germany and I lost my SIM too. I don't know where to find. The mobile companies are making life miserable to cancel the connection.

Network is really very poor in a metropolitan city like Bangalore. I stay at Bannerghatta Road and Work at MG Road. I travel all the way everyday and find no where good signal. If I ask for customer care, they say that your area is far from the city. If MG Road is far away from Bangalore City, then what is called Bangalore City. Is there some one who takes care of network stability or the again some one comes and tell that we look after this and leave this a post?

Dear Sir I, Chandra Bhal Singh, have airtel mobile no [protected]. On 29th March-2015 at 02-12 pm i received a msg that "thanks for using burnitall_android .you have been charged Rs 50 from your airtel mobile account.For more serviciec call 56789" . Another message at same time received that "thanks for using Fishstory_2012 .you have been charged Rs 7 from your airtel mobile account.For more serviciec call 56789 This is to be inform you that i never requested for this service. So why this deduction? .Provide your clarification for this and stop this illegal deduction and inform me. With Regards Chandra Bhal Singh

Dear Mr. Manish, I am completely fed up with the Airtel dishtv connections, I have to complaint every now and then regarding my setup box. Every time I complain I get the box changed and later the same or the other problem arises with the box. I have 2 connections running with the above mentioned customer id, my humble request to you to is that, Is there a permanent peace of mind I may ever have and resolve this problem completely. Every time I get to pay 500rs and the old box is fixed, Airtel as a service provider should ensure my connection is up and running 24*7 as I have opted for annual subscription in advance, I have also paid for extra cable required for the installation. HOWEVER I cannot pay 500rs every 6months if the setup box goes out of order. Request your attention towards this and resolve as soon as possible but permanently, I know that we cannot ensure lifetime working of these things but it should not happen twice or thrice in just one year. Customer ID [protected]

we are consumer nos.[protected] & [protected] at suryanagar, gopalpura byepass road, Jaipur, Rajasthan.These airtel connections are facing acute connectivity poblem; calls are connected after numerous(atleast 7-8)dialling, call drops abruptly, communication is disrupted by faltering and staggering sounds Redressal of complaint is direly, urgently needed

SiR I got an offer today in morning from airtel when i subscribe to that offer i didnot get the benefits as mentioned in message When i called costumer care they said that i m liar i did not have such an offer and also talk in bad manner . I have a photo of that offer . Few month ago i also suffer with same problem. Please help me for that

Respected sir/madem I manjunath B N bettageri village and post madikeri taluk kodagu karnataka india 571255 I am the permanent resident of this address and with in 25 feet from my house there is a airtel tower but they do not maintain tower properly And the network veries every second even too week and feed of network ever five mints network will drop even the tower frequency is high the local people r facing few desease Thank u. Manjunath

i recharged my mobile no [protected] online from airtel website on 9 march 2015 with Rs 249 for 3G mobile internet. i received my payment confirmation status on my Email ID but the recharge was not successful. i asked the customer care regarding this matter he ensure me that the payment will be returned in your account after 7 days. but i have not received the payment back to my account yet. i received the following mesaage: airtel.[protected]@in.airtel.com Mar 9 to me Namaste! Online recharge transaction has been processed successfully for your airtel prepaid mobile [protected]. Transaction ID[protected] Amount (Rs.) - 249.0 Best Regards, Team Airtel Please provide my payment back at the earliest. Thanks & Regards Manoj Waikar [protected] [protected]@gmail.com

I went to Airtel office in Aditya Mall, Indirapuram, Ghaziabad to submit an address change request. This was on 22nd March. For ID proof and Address proof, I submitted a self-attested copy of my Aadhar Card. Now Airtel is telling me they did not receive the document. Airtel has lost the paper work. It is very negligent of them to loose such an important document. This can lead to my identity theft. I am worried and not sure what to do next.