| Address: Kolkata, West Bengal |
Refer my Complaint Docket No.[protected] dated 15.4.2015, Online Complaint No.OT[protected] dated 21.4.2015 & OT[protected] dated 22.4.2015, raised against unusual data usage statistics against my Airtel 4G data connection (Dongle). Every time I was informed by airtel support team that there has been no error at Airtel's end and in case of dispute the same can only be addressed & resolved after generation of Bill. In the mean time from 21st April 2015 the download speed of my connection was throttled & reduced to about 100 kids, and I was informed that since I have consumed my total 10GB monthly quota hence the throttling was done. But I refused to accept and challenged them for showing statistics. Finally when bill was generated it showed that I have only consumed only 4.3GB against my monthly quota of 10GB. On the basis of this I have realised an online Complaint video docket no. OT[protected] dated 28.4.2015 asking me to compensate against my loss but neither it has not been answered nor I got any phone call.
Airtel customer support has been notified about the posted complaint.
This is with reference to your post dated 29 April 2015. We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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