Airtel Complaints & Reviews

This is regarding the complaint I have about wrong calculation of my data consumed I was having a 40GB wireless router connection with no : [protected] where billing cycle is 8th of every month I consumed the whole 40 GB byTo 6:20 PM Mar31 Then I recharged my account with additional 2GB data and it was fully consumed by April-2, I have no concern about this as it seems to be genuine however after this i recharged account again with 3GB at 12:22AM april 3. To My surprise the entire 3Gb got over within 8 hours, which I have never used I got the message by 7:14 PM april3 I never used this much data and got suspicious on the used data calculation on smartbytes, and informed through customer care. Customer care told this is what i have consumed, for which i had no defense as i dont have any records to support me Then I installed vnstat in my linux which tracks the data usage through my laptop I dont use phone to consume big chunks of data I recharged again for 3GB on 8:05 PM April 3 I watched all my activity through vnstat in my laptop, and i restricted the my usage through laptop during this time The statistics of this usage is attached And when i consumed 1.36 GB data, airtel has messaged me that I have consumed all the 3GB by this time on 11:54 AM april5 So basically the data usage calculation on smartbytes is not right and airtel is looting customers on this behalf I want to get back my over calculated data, and informed it to customer care they suggested me to contact 121 to take this issue to next level

I had taken an international calling pack of Rs.35/month to australia on 16 of feb 2015. As per the pack i should have been charged with Rs.2.99/min for calling to australia but instead i have been charged with Rs.12/min for those calls. Now as i had approached the customer care of Amritsar unit, they said that the pack was for international landline calling only. But while providing me with the details of the international calling pack the executive didn't mentioned any such information. Now the customer care is not even resolving to my issue and they say that i will have to make the payment which was actually due to their executive's fault as he didn't provided me with the full details of the pack while activating the same. Plz help me against this fraudy kind of behavior of the company..

Prepaid Sim card in name of Ravinder Mohan, No. [protected], New Delhi. 1) Charged for VIDEO STORE service today & a couple of weeks earlier. I never requested for this service. Phone was off both the times. Please refund Rs 70/- charged. 2) Charging every day for using Net. I do not have net connection on this number. Data services are not available on this scheme. Amount cannot be calculated. It's Rs. 0.90 in multiples of three to four every time I switch on the phone. Please check at your end and credit the whole amount. Its giving me mental agony.

Hello, I just lose my cell phone by someone stolen me. I would like to know if Aitel could track it and try to find is location. My phone is a needed for my work so its really important to me to find a solution. Also, could you block my phone to protect my data and the rest of his contents. My phone number was [protected] Thanks in advance, Alexis Debono

Dear Sir/Madam I want to put a serious issue regarding one of my numbers but before that I want to say all of my family member are using Airtel service from long time and we think Airtel is a best service provider w.r.t of its network coverage, call quality and customer service unlike many of other service provider which are cheating customer by deduction false money from account and poor service etc. But after this issue my perception about Airtel change so kindly go thought my issue even if you can’t able to solve my problem kindly rectify your system for those customer who will get such a problem in future. Now I like to explain my problem- I was using my Airtel number [protected] when I was in Delhi before 2-3 month ago. I leave Delhi and came at UP and after some time I start using local number so this number was put as my second sim in my mobile and not so frequent use so I can’t remember either I make any call in last 30-45 days from this number or not but whatever it is, 4 day before I buy a new mobile and think to use airtel internet so I put this sim ([protected]) in my new mobile on 30/03/2015 its working fine so I recharge with net pack of 154rs (500 MB) and one topup and make some outgoing call it working fine but after 2 days on 01/04/2015 it network gone after so much struggle when I call your customer care she is says that your sim card registration fail because you did not use your sim from long time (90 days) now I just want to ask you what the hell it is I don’t know how long I am not using this sim but I assure you I am using this number more frequent than my any other number from last 3 days. So I finally I want to say this is totally unfair and not expected from such a reputed service provider side, if you willing to close my sim you could do it much before but not after I recharge it. And my goodluck but think what happened if I recharge with netpack of 500 rs or more. So I think it is pure cheating from your side. Hoping for positive response. Thanking you Vikas Kumar Mob: [protected]

ABOVE DETAIL ARE AS UNDER :- 01-Apr[protected]Apr-2015) TO TRANSFER INB BHARTI AIRTEL [protected]IG00UWRTA2 TRANSFER TO [protected] STATE BANK OF INDIA O 215.00 01-Apr[protected]Apr-2015) TO TRANSFER INB BHARTI AIRTEL [protected]IG00UWXKP4 TRANSFER TO [protected] STATE BANK OF INDIA O 215.00 01-Apr[protected]Apr-2015) TO TRANSFER INB BHARTI AIRTEL [protected]IG00UXAWP4 TRANSFER TO [protected] STATE BANK OF INDIA O 215.00 02-Apr[protected]Apr-2015) TO TRANSFER INB BHARTI AIRTEL [protected]IG00UXCBJ7 TRANSFER TO [protected] STATE BANK OF INDIA O 215.00 02-Apr[protected]Apr-2015) TO TRANSFER INB BHARTI AIRTEL [protected]IG00VAEUX8 TRANSFER TO [protected] STATE BANK OF INDIA O 251.00

I did recharge using My Airtel recharge via txd id[protected] for 500 mg 3G data pack for Rs 149 valid for 30 days, money was deducted by ref [protected] however no data pack was activated. Customer service executive told me to wait for 72 hrs for refund and recharge again. Did the same on 1st however the validity if for 21 days and not 30 days which is still getting reflected on app. Pathetic response by customer service executives(multiple) disowning accountability of airtel app saying Airtel does not have any app and is not responsible for it and refused to refund. Had logged complaint -PR[protected] on website as they are charging money for call customer service and keep you on hold and then transfer to "senior" and keep up on call as long as possible without helping. Even in their site they do not read and in their reply(pasted below) disowing responsibility of their app while refering to other apps..given same lame excuses and closing the compalints saying hoping that they having provided satisfactory solution. Dear Customer, This is in reference to your complaint regarding recharge benefit not received and misbehavior for your airtel mobile number [protected]. Our effort has always been to provide enhanced customer experience. Your valuable feedback is noted and sincere apology for any lapses from our end. At airtel, we value our customers and regret their concerns. However, we assure you that, we shall take all necessary actions to ensure that the same is not repeated. We have verified our records and were not able find any credit for an amount of Rs.149/- on the date (31/03/2015)as per your transaction id. Please note that, in case your online transaction is not successful, the amount would automatically be reversed to your bank/credit card account within 10 working days, i.e 10/04/2015. If the recharge was done through a third party web site(example paytm.com), we request you contact them to check on the transaction status. In case the amount is not reversed to your bank/credit card account beyond 10 working days(i.e by 10/04/2015) for recharges through airtel.in, please reply to us with the following detail: a. Bank statement in PDF Form (10 working days statement from the date of recharge) Thank you for choosing airtel. Best Regards, Anjulata Service Specialist airtel

Dear Sir, I am using your post paid Airtel Mob. No. [protected] from last 8 years and receiving monthly invoice on below given address from last 8 years but last 5-6 months I am not receiving my Post paid mobile invoice. I had complained more than 10 times to your customer care 121 but till date I have not received invoice dated 21-March-2015. You are requested to take necessary action and advice them to make an arrangement to deliver the invoice at below mentioned address: Best Regards O.P. Singh Assistant Manager - Service, Bhopal Zone, Giesecke & Devrient India Pvt. Ltd. Plot No. 57, Sector - 44 Gurgaon 122003, Haryana, India, Tel : +[protected], Fax : +[protected], Mobile: +91 [protected] mailto:Op.[protected]@gi-de.com http://www.gi-de.com ----- Forwarded by Op Singh/GDIndia/GuD on 04/05/2015 10:39 AM ----- Op Singh/GDIndia/GuD 04/05/2015 09:44 AM To appellate.[protected]@in.airtel.com cc nodalofficer.[protected]@in.airtel.com Subject Re: POSTPAID INVOICE OF MY MOB. NO. [protected] NOT RECEIVED. Dear Sir / Madam, Till date I have not received the Invoice generated on 21st March 2015. Unfortunately your all verbal and written commitment gone to unheeded. You are again requested to take this matter sincerely and arrange to send the invoice on below given address : O. P. Singh H. No. LIG-37, Sector-B, SONAGIRI, BHOPAL, M.P. Pin-462022 Best Regards O.P. Singh Assistant Manager - Service, Bhopal Zone, Giesecke & Devrient India Pvt. Ltd. Plot No. 57, Sector - 44 Gurgaon 122003, Haryana, India, Tel : +[protected], Fax : +[protected], Mobile: +91 [protected] mailto:Op.[protected]@gi-de.com http://www.gi-de.com

Hi, I am using airtel services from past 10 years. Today my Post paid no [protected] deactivated so for activating it i called from my alternate no [protected]. After wasting 30 minutes m writing this complaint to airtel. When i called airtel complaint no 198 my call has been transferred to junior to senior executive then prepaid to postpaid migration desk then after 10 mins hold time it cut automatically. The above incidents happened twice today.. I am very disappointed from the airtel responce today and i would surely switch my services to another service provider. Ritu Dixit [protected] Mumbai Maharastra

Hi, i have used airtel postpaid for more then one year, so the issue was they keep on increasing my bill amount by each months, around 1000 every months, but i never ever use for that much, so i keep on raise the issue with them but not resolved, so i was plan to change the network but they disconnect my portable facility from that number, so agian i had fight with them and changed the network, but now they simply ask me to pay 600 rs for 10 days of connection, so i have asked clear bill details from them, but they not ready to send the bill and they raised the issue with my new network, so the new network calling me and ask me to pay the bill or the connection gonna to be disconnect, , , Airtel pospadi network had cheated me, i never ever use that in future and i wont suggest also..

The worst experience anyone can ever imagine. The airtel outlet near ayyappa temple is the best example how worst can a service be to the core. I had filled the for a postpaid connection number [protected], on the 21st of Mar’2015. The lady by name Kavitha [protected] to the details and after checking all the documents she said that the number will be activated by Tuesday 24th Mar’2015. On Tuesday the number was not activated, Wednesday it wasn’t activated, Thursday I called her and she said it will be activated by the evening but it didn’t. On Friday I went to the showroom and I noticed that she was just working on the file when I asked her about the activation she said it will be activated today evening but again it didn’t. I WOULD LIKE TO KNOW IF SHE WAS WORKING ON MY FILE ON THE 28TH MAR 2015, IT WAS EVIDENT THAT SHE HASN’T TOUCHED MY DOCUMENT AT ALL. WHY DID SHE KEPT SAYING THAT THE NUMBER WILL BE ACTIVATED IN THE EVENING EVERYTIME I GOT IN TOUCH WITH HER. This went on and on where they kept saying it will be done by evening. The address verification of both home and office was done but no sign of number getting activated. On the 30th Mar’2015 I received an activation update and it said for status send SMS. I THOUGHT FINALLY I WILL GET THE NUMBER ACTIVATED SMS AIRTEL BUT YOU WONT BELIVE WHAT HAPPENED. AFTER ABOUT TWO WEEKS ON THE 31ST MAR’2015 KAVITHA CALLS ME AND SAYS THAT THE NUMBER CANNOT BE ACTIVATED AS THAT NUMBER IS GIVEN TO A PREPAID SOME STUFF. I DON’T UNDERSTAND THE FACT THAT WE ARE LIVING IN A ADVANCED WORLD AND IT TAKES 2 WEEKS FOR A COMPLANY LIKE AIRTEL TAKES TWO WEEKS FOR THE PROCESS THAT TOO AFTER ALL THE ADDRESS VERIFICATION. THIS IS TOTALLY UNBELIEVABLE. Anyways after this episode she said that I will have to take another number, I ignored the mistake as it tends to happen by everyone. I ASKED HER TO SHARE THE NUMBERS AND WILL SELECT THE DETAILS BUT TO MY SURPRISE SHE SAID THAT I WILL HAVE TO COME TO OUTLET AND GO THROUGH THE WHO PROCESS. I DON’T UNDERSTAND WHEN THERE WAS A MISTAKE FROM YOUR AND WHY SHOULD I PAY FOR THE MISTAKE. WHEN I ASKED HER WHY SHE SAID THAT I WILL HAVE TO DO IT AS IT’S A REGULAR PROCESS HOWEVER SHE WILL GET THE NUMBER ACTIVATED IN A DAYS TIME THAT TO BY THE EVENING (AGAIN THE SAME OLD EVENING STUFF). AS WE ALL HAVE TO WORK AND GO TO OFFICE I SENT OUT THE DOCMENT THROUGH MY WIFE ON THE 1ST APR’2015. WHEN SHE WENT TO THE OUTLET SHE COULDN’T SELECT THE NUMBER BECAUSE THEY CLAIMED THAT THE SERVER WAS DOWN. ON THE 2ND April’ 2015 I SELECTED THE NUMBER [protected]. DURING THE PROCESS OF TAKING THE NUMBER AT THE OUTLET I HAD SPOKEN TO ANOTHER LADY ANOTHER EXAMPLE HOW A STAFF SHOULD NEVER TALK TO A CUSTOMER. I DON’T UNDERSTAND THE FACT WHY DOES AIRTEL HAVE SUCH STUPID STAFFS WHO TALKS AS IF THEY ARE DOING A FAVOR TALKING TO US, RUDE AND SARCASTIC. I CALLED KAVITHA THE SAME EVENING AS SHE WASN’T THERE IN THE OUTLET BUT SHE DIDN’T RESPOND TO MY CALL HOWEVER SHE RESPONDED TO HER COLLEGAUS CALL, I DON’T KNOW WHY. Coming back I CALLED KAVITHA ON THE 3RD APR’2015 AND SHE REPLIED THAT SHE IS IN CHURCH. I ASKED HER ABOUT THE ACTIVATION AND SHE SAID THAT SHE IS NOT IN OFFICE TODAY AND WILL NOT BE ABLE TO DO ANYTHING. I WOULD LIKE TO UNDERSTAND IT AIRTEL DEPENDENT ON INDIIVIDUALS? IF THAT PERSON DOESN’T COME TO OFFICE EVERYTHING GOES COMES TO A STAND STILL. Today I was expecting a call from Kavitha [protected] but since there was no response from her I called her, she didn’t answer the phone first time and on the second call someone by name Harish ANOTHER EXAMPLE HOW A STAFF SHOULD NEVER TALK TO A CUSTOMER WHO TALKS AS IF THEY ARE DOING A FAVOR TALKING TO US, RUDE AND SARCASTIC. I SAID I WOULD LIKE TO TALK TO KAVITHA AS SHE KNOWS THE WHOLD INCIDENT AND I DON’T HAVE TO REPEAT THE STORY BUT HE REFUSED TO GIVE THE PHONE TO HER AS HE IS HANDLING POSTPAID CONNECTION SOMETHING. IT WAS OBVIOUS SHE SAW MY NUMBER AND PASSED THE PHONE TO HIM. I WAS ADAMENT TALKING TO HER AS I WAS LOOSING MY PAITENCE THIS TIME. I EVEN THREATENED HIM THAT HE HAS NO IDEA WHAT IAM CAPABLE AND WILL LOG COMPLAINTS AND STUFFS LIKE THAT (share my experience on the social site) BUT THAT DIDN’T MAKE ANY DIFFERENCE ON HIM. LOOKS LIKE THIS IS SOMETHING THEY USE TO. HOWEVER HE SAID SHE WILL CALL ME BACK IN 5 MINUTES BUT SHE DIDN’T. I KNEW THIS WOULD HAPPEN I CALLED FROM THE OTHER NUMBER AND AS I IMAGINED SHE PICKED UP THE CALL AND SHE HEARD MY VOICE HER TONE COMPELTLY CHANGED. STILL I ASKED HER KAVITHA WHATS HAPPENING ITS BEEN MORE THAN 2 WEEKS WHATS HAPPENING. SHE SAID DON’T TALK ABOUT THE OLD NUMBER, I ASKED HER WHAT DOES SHE MEAN. I TOLD HER IT WAS NOT MY MISTAKE, TO THIS SHE SAID SHE IS WORKING ON MY NUMBER AND DISCONNECTED THE CALL. · WHY ARE PEOPLE WORKING AT THE AIRTEL OUTLET NEAR AYYAPPA TEMPLE NOT TOUGHT HOW SHOULD THEY HANDLE CUSTOMER OR SPEAK TO A CUSTOMER? · WHY IT TOOK 2 WEEKS TO IDENTIFY AND INFORM ME THAT THE NUMBER [protected] CANNOT BE GIVEN AFTER ALL THE VERIFICATION PROCESS AND ACTIVATION MSG FROM AIRTEL · WHY DID KAVITHA REPEATEDLY MAKE FALSE PROMISES? IS THIS HER ATITUDE OR AIRTEL THE POINT OF CONCERN. I BELIVE THIS PARTICULAR OUTLET IS A VERY BAD EXAMPLE OF AIRTEL AND MAY TO SAVE AIRTELS REPUTATION THEY MUST TAKE A VERY STRICT ACTION SO THAT NO ONE ELSE WHO KNOCKS THE DOOR OF AIRTEL SHOULD GO THROUGH WHAT I WENT THROUGH. I AM STILL KEENLY WAITING FOR MORE THAN 2 WEEKS FOR A NUMBER [protected] TO ACTIVATE. I BELIVE AIRTEL HAS SOME PEOPLE WHO ARE WORKING TOWARDS THE GROWTH OF COMPANY AND VALUE THEIR CUSTOMER. Thank you Antony Raj SN [protected]@gmail.com

I phone to my friend on 27th March and i check the balance amount they sent message *197 rupees 2GB 3G data. On that time 6.19 pm only 1 GB 3 G data only comes but balance not yet received. I had complaint 198 toll free number 27th March reference No.CBNRD [protected]. 28th March reference No.CBNRD [protected]. Next day 30th March they give me reference No.ROVDE [protected]. 31st March reference No.CBNRD [protected] and 1st April reference No.CBNRD [protected]. In customer care they are given reference and they are not solved the problem. one people saying technical problem and solved by 4th april and another person told on 7th april. Pls solved my problem to get balance 1GB 3G data for me. Thanking you, Yours faithfully, S.Mohan Babu, mobile No. [protected]

I WENT TO PAYMY AIRTEL CROMPET @ TAMBARAM BILL THE PUPLE ARE NOT INTERSTED TO RECEIVE THE CASH BILL NOT RECEIVED IN MY ADDRESS AND MAIL ID PUPLE S ARE APPROCHING TO COLLECT THE CASH IN MY ADDRESS.; WHY? I WANT THE REASON PLEASE SUPORT ME THANKING YOURS FAITHFULLY B. HEMACHANDRAN CONT [protected]

I have taken new connection of Airtel on 26th march and got special offer on *121*1# to get 2gb 3g data on recharge of rs197/- But I got 1gb data only . When I called on 198 on 26 march to complaint then they just again n again written complaint and told that the data will be given to yyou in 24 hrs. Then taken 48 hrs then 72 hrhrs. But they didn't given. And after so many calls when I called today they just refused to give data and said they have send that offer msg by mistake. And I am not eligible for that and talking to me very rudely and mannerlessly. Plz do the needful. [protected]

Sir, I am regular customer of Airtel since 1995. Yesterday night company has deducted my data balance & main balance Rs. 870.00 from my account. Customer care is not giving satisfactory reply for the same & your nodal officer Mr. Sandeep Jain not attanding our phone. We are sending the screen shot for our data balance & validity after that how company can deduct our balance while our phone was on silent mode from 9.02 PM to 11.00 PM. You are kindly requested to refund our amount as soon as possible. Regards. Nand Kishor Malpani M.No. [protected] other M.NO. [protected]

sir i know airtel is a big and best company but today airtel gives a porr service that i subscribed for pack of rs 49 in which i get 1024 mb 3g internet which means 1 gb 3g intenet for 12am to 6am i only consumed 996mb only in which i only do downloading with browsing any site at all please airtel its a request to you to refund my money please my mobile number is [protected] please airtel gives your best to me and all and help me and refund my money . thanx in advance

Sir i called care no. on 29 feb . I asked them to give me information about data plan . Then they told me if i recharged my no . [protected] RS73 i will get 1 gb 2g data for 28 days . On 30 feb i went to shop for recharge my phone .After that i got only 100 mb for 7 days . Immedately i called 121 for complaint . From that day everday i called to 121 to get a solution of this problem every time they asked they will help me

With great disappointment I want to raise this matter in this forum. I have been an Airtel customer all these 10 years since I started to use cell phone and to never did Airtel give me a chance to complain about its services. However, this time I am forced to choose this page to get my request heard.My number is [protected] (Pune). I am a postpaid customer since 2013 and have been using Blackberry services all the while. Never have I been in the defaulters list for late payment or no payment of any services I opted for. Blackberry BIS advance rental plan for 6 months in 1999/- INR has been my choice ever since I moved from prepaid to postpaid connection. And as a usual renewal activity, I called Blackberry customer care on March 6th, 2015 to renew my Blackberry BIS advance rental plan for next 6 months. The services got reactivated within few minutes and it was business as usual until March 10th, 2015, when I faced some problem in my Blackberry handset and was on my way to the Blackberry service centre. My Blackberry 9360 curve handset was stolen from my pocket on March 10th 2015 at Bareilly district (U.P.) when I was in my hometown for Holi festival. As the phone was without a sim card, there was no way I could track it instantly. I registered a complaint in the nearest Police Station and as a responsible customer, called the Airtel customer care and asked them to stop my Blackberry services from immediate effect. I was told that in my monthly bill, dated March 12th, 2015, I will be charged the amount Rs. 1999/-, however it can re-adjusted later on calling the customer care.As I was travelling, my contact with customer care was delayed and I contacted the customer care on 28th March, 2015. A complaint (Ref no. –[protected] was registered and without any phone call from the customer care, it was closed on 30th March, 2015.When I called the customer care and inquired about the arbitrary closure of my complaint, I was explained that the charges couldn’t be adjusted as it was an “Advance Rental Plan” and therefore once you confirm that the plan should be activated, you have to pay no matter if you use it or stop it in next 3 days.On my insistence I was transferred to the supervisor, Ms. Rekha Khandilkar, and even she reiterated what the customer support agent has stated. I told her, that I am not complaining, but I am requesting that these charges be rolled back/adjusted as I haven’t used the services and have been responsible to intimate the customer care on the same day and get the services Stopped. However, to my disappointment she said, “The charges could have been adjusted only in the case when we had levied them without your confirmation, but as the plan was activated by your consent and confirmation, we can’t adjust these charges.” I requested, that had my request not been genuine, your hardcoded response would have been acceptable but I was even ready to share the copy of the FIR registered in the nearest Police Station on March 10th, 2015.The call ended on a disappointing note and the conclusion was – that Airtel Customer care cannot listen to the “GENUINE” requests of their customers and even without using the services and being responsible enough to inform Airtel and get the Blackberry BIS Advance Rental Plan service stopped with immediate effect, as the loss of Blackberry device, I will have to bear the charges and nothing can be done. The “charges could have been adjusted – only in the case when the services would have been renewed without my consent / confirmation”. In sum total, Airtel would be ready to correct it’s mistakes but in no case would listen and work upon it’s LOYAL CUSTOMER’S request.I urge this forum to listen to my request and please help me in getting the charges adjusted. I have stayed with Airtel all these years and leaving Airtel on such a note would be a disappointment. I am attaching along with, the Police complaint for the loss of Blackberry device.

Dear sir I am shailesh singh sengar. I have Airtel no. [protected] which was ported from idea on date 30/03/2015.Before porting I was ensured by Airtel for plan of V &D 3G Combo special value 399 DL. for corporate connection. But another plan of Alive Net CUG 499 3G Combo Plan was activated without my consent. Many of my colleagues who had taken this plan along with me using the plan of 399 without any problem. I called customer care several time but response was negative and now I am not able to contact customer care from 2PM on 02/04/2015 and all incoming calls are shown unknown even which are saved in my phone. Due to this huge inconvenience I am feeling very bad about my decision to change to airtel.Kindly look into the matter and try to solve it at earliest. Yours Sincerely Shailesh Singh Sengar

I am unable to browse website due to slow speed in net connection during last seven days .It is showing 0 bps after connecting to the network.I am also request to lanch 3G connection in our region (location tower =NIGAMNAGAR)