Airtel Complaints & Reviews

From: H M P Naveen Kumar/lgpi To: [protected]@airtel.com, Nodalofficer.[protected]@in.airtel.com, appellate.[protected]@in.airtel.com, [protected]@in.airtel.com Cc: nodalofficer.[protected]@in.airtel.com, corporate.[protected]@bharti.in, compliance.[protected]@bharti.in, [protected]@gmail.com, airtel.[protected]@in.airtel.com, [protected]@trai.gov.in, [protected]@in.airtel.com Date: 24/03/15 05:05 PM Subject: Regarding airtel mobile number: [protected]- (HMP. Naveen Kumar, mobile [protected]) Still awaiting for SIM CARD, So far I have not recd. *************************************************************************** From: H M P Naveen Kumar/lgpi To: [protected]@airtel.com, Nodalofficer.[protected]@in.airtel.com, appellate.[protected]@in.airtel.com, [protected]@in.airtel.com, [protected]@in.airtel.com Cc: nodalofficer.[protected]@in.airtel.com, corporate.[protected]@bharti.in, compliance.[protected]@bharti.in, [protected]@gmail.com Date: 24/03/15 01:08 PM Subject: Regarding airtel mobile number: [protected]- (HMP. Naveen Kumar, mobile [protected]) Mr. Sanju Yadav Thanks for your efforts to connect conference call with local Airtel executive As discussed yesterday over conference call and as assured by you that new SIM CARD will be provided by today morning b/w 8.00 to 8.30 am, so far I have neither received SIM card nor atleast a phone call that by when the representative is going to deliver the SIM Im very sorry to say that im very dis appointed with the services rendering by Airtel ****************************************************************************** From: Net <[protected]@airtel.com> To: "[protected]@lgpi.co.in" <[protected]@lgpi.co.in> Date: 23/03/15 05:40 PM Subject: Regarding airtel mobile number: [protected] Dear Mr. Kumar, This is with reference to your e-mail dated 23rd March 2015 wherein; you complaint regarding delay in service activation for airtel mobile number [protected]. We would like to inform you that, we are in the process to resolve the highlighted concern at the earliest and will update you with its progression activity latest by 26th March 2015. If you have any further queries/concerns, please contact us at [protected]@airtel.com. We will make every effort to revert with a resolution as soon as possible. Regards, Sanju Yadav Customer Services bharti airtel limited ******************************************************************************* From: H M P Naveen Kumar [mailto:[protected]@lgpi.co.in] Sent: 23 March, 2015 3:52 PM To: Nodal Ap Cc: Corporate communication; ComplianceOfficer Subject: REQUEST FOR HELP - Airtel Wifi dongel 3G - Sim No, [protected] (HMP. Naveen Kumar, mobile [protected]) Importance: Low STILL AWAITING FOR SIM CARD SO FAR I HAVE NOT RECEIVED SIM CARD Dr. HMP. Naveen Kumar Manager - Quality Innovation & Solutions Mobile: [protected] LG Polymers India Pvt Ltd R.R. Venkatapuram, Visakhapatnam - 530029 Tel :[protected]Direct),[protected] Ext:502 email: [protected]@lgpi.co.in From: H M P Naveen Kumar/lgpi To: nodalofficer.[protected]@in.airtel.com Cc: [protected]@gmail.com Date: 23/03/15 07:57 AM Subject: REQUEST FOR HELP - Airtel Wifi dongel 3G - Sim No, [protected] (HMP. Naveen Kumar, mobile [protected]) Sir, As per your assurance dead line by 22nd Mar, 10.00 AM, its already passed, so far i have not recd. SIM Im receiving only follow up calls. For your info Pls. Dr. Naveen Kumar [protected] ****************************************************************************** From: nodalofficer.[protected]@in.airtel.com To: [protected]@lgpi.co.in Date: 21/03/15 03:27 PM Subject: Re: REQUEST FOR HELP Dear Mr. Naveen Kumar, This is with reference to your email dated 21/03/2015 concern regarding Dongle SIM activation issue for your airtel mobile number [protected]. airtel regrets the inconvenience you are experiencing. On receipt of your email, as discussed over the phone ([protected]) we would like to inform that as per the update from executive (Mr. venkatesh [protected]) that the new SIM will be provided from our end by 22nd Feb¿15 10:00 AM. We will ensure that the same will not happen again in future. At airtel, we value our customer¿s feedback. We would like to assure you that your feedback will be used to improve our products and services to ensure that your experience with airtel is a pleasant one. Our effort has always been to provide enhanced customer experience, we request you to write us back, if you come across any issues in future, so that we may further follow up on the same and work towards resolving the issue. Yours sincerely Dhinesh KumarP bharti airtel limited ************************************************************************** From: [protected]@lgpi.co.in To: nodalofficer.[protected]@in.airtel.com Cc: [protected]@gmail.com Sent: 21/03/2015 12:00:03 AM Subject: Fw: REQUEST FOR HELP Thankyou very much for your quick response Dr. HMP Naveen Kumar From: nodalofficer.[protected]@in.airtel.com To: [protected]@lgpi.co.in Date: 20/03/15 12:45 PM Subject: Re: REQUEST FOR HELP Dear Mr. Naveen Kumar, This is with reference to your email dated 20/03/2015 concern regarding Dongle SIM activation issue for your airtel mobile number [protected]. airtel regrets the inconvenience you are experiencing. On receipt of your email, as discussed over the phone ([protected]) we would like to inform that as per the update from executive (Mr. venkatesh ¿ [protected]) that the new SIM will be provided from our end by today 5.00pm. We will ensure that the same will not happen again in future. At airtel, we value our customer¿s feedback. We would like to assure you that your feedback will be used to improve our products and services to ensure that your experience with airtel is a pleasant one. Our effort has always been to provide enhanced customer experience, we request you to write us back, if you come across any issues in future, so that we may further follow up on the same and work towards resolving the issue. Customers touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: Nodalofficer.[protected]@in.airtel.com & ([protected]), working Hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), Working hours: 9:30 AM to 6:30 PM: Monday to Friday. Yours sincerely Sundaravadanam V bharti airtel limited ************************************************************************ From: [protected]@lgpi.co.in To: nodalofficer.[protected]@in.airtel.com Cc: Sent: 20/03/2015 12:13:34 AM Subject: Request for help Dear sir, I have taken Airtel WIFI 3G DONGLE on 12th Mar'15 from one of the Airtel executive, Mr. Venkatesh (Mobile No.[protected]). So far it has NOT ACTIVATED. I called many times for activation, but so far not activated. on 18/03/15, I called customer care ([protected]) and they informed that it has been activated (SIM No. [protected]) but today morning i recd. call from him informing that it has been activated with some other sim card and he will handover me other SIM card. I have not recd. so far. I NEVER FACED SUCH A BAD EXPERIENCE WITH EARLIER SERVICE PROVIDERS LIKE RELIANCE AND TATA DOCOMO. Kindly request you to help me in this regard With Regards, Dr. HMP. Naveen Kumar Manager - Quality Innovation & Solutions Mobile: [protected] LG Polymers India Pvt Ltd R.R. Venkatapuram, Visakhapatnam - 530029 Tel :[protected]Direct),[protected] Ext:502 email: [protected]@lgpi.co.in

I bought airtel sim on 18th March 2015 from the person named veera([protected]).Inspite of telling that i wont be at home after 9 the offical came for verification at 12 on the next day(19th march 2015) and went back without verification.The person who came for verification is not picking([protected]) up the call for then onwards. The address verification has been completed on 21st of march, 2015.Still the number is not getting Activated.I made 3 complains before for the same and the response was the no will be activated on 24th march 2015 but when i made a complain today(24th march 2015) the representative told the no complain has been registered to my number. i have already made a consumer court complaint for the same and the reference is 146769.4.2015.

I have been facing lot of issues from past 2 months due to invalid deductions of balance from main Account . When complained against the same customer care representative is taking the issue lightly!!Please look into it and help me for same

I bought an Airtel Sim no. [protected] at Bangalore ( Cunningham street) on Friday 20th March. Firstly the verification call was given ONLY on Monday 23rd March After verification the sim was activated. I wanted it converted to Micro-Sim. I called 59059 and my details were verified. I was told not to call any number and after 15 minutes I was given a micro-sim which has not been activated till NOW. Hope you would be able to resolve the issue . I called 121 & was connected to Divya and she said it would take minimum of 24 hrs. to activate. THIS IS NOT ACCEPTABLE My alternate number is [protected]

Airtel sucks! Once I bought a recharge coupon and when I enterd the code it said "code invalid". I lost my 20rs. Another day, I bought an internet card of 120 MB for 25rs and activated it. But when I started using internet, the data balance just disappeared. That happened to me twice. Recently, I bought a internet card of the same price and activated it. I again bought an internet card and just clicked on two links and the data balance suddenly became 45 MB. This is real . Airtel really sucks!

Dear sir, I have lost my mobile phone with prepaid sim [protected] It is in my name U. Srinivas Rao, # AG-03, Ittina Neela Apartments Near Gold Coin Club, Andapura Village Inside Huskur Gate Electronic City Post Bangalore 560100 Please I want to block the SIM and also help me out how to apply duplicate SIM regards U.srinivas rao My alternate AIRTEL POST PAID No. [protected] email id : [protected]@gmail.com

Hi Team, I am Birbal and my mobile number is [protected]. Today i recharge my number with 102 rupees recharge which gives me 300 MB 3G data. Recharge was successfully and even after that I used my data and my balance got deducted from my main balance. Please do the needful for the same and refund me my amount as soon as possible. now a days i am facing lots of issue with airtel. if it is like that then i will move to other operator. Thanks and Regards Birbal

After recharging it, i was devasted to find out that i didn't get that offer as promised. So after knowing that, i immediately rang up the customer services. They said to me that, the servers are down due to maintanances and also told me to wait for atleat 4 hours... I wait for atleast 5 hours and again contact the customer services. This time the main Senior supervisor they told me that the offer has been expired. The main reason for recharging this Rs.449 3g pack was due to the offer. This problems has causing me a lot of inconvience and discomforts .Kindly do redressal my grevience and resolve this issue. Regards, Chinmoy Tamuli Phukan [protected]

On 22nd march 2015 i paid rs 250/ to the Delhi vender for recharging my above no..and recharged successfully but later i come to know that the number was disconnected due to five months gap.May i know how it was recharged successfully .Nonactivation of my mobile number causing a lot of inconvience and discomforts .Kindly do the needful to redress my grevience and let me know the status. Look forward to due supporty for you. Regards, Usha Ahluwalia [protected]

I have had a post paid connection from Air Tel since 2002 (Mobile no[protected]. I changed it to a prepaid in 2007. I have been living in the UK for the last 8 years and my family have been keeping this number active in Chennai by making a few calls and texts every month. Last week I found that my connection was disconnected. I wrote to the Chennai Nodal Office on email and they told me that it had been blocked because I was making 'telemarketing calls'. The last call made from my phone was on 30th jan - This was to book a gas with Indane. Air Tel disconnected my phone on 13th March - without any prior warning. 1. Air Tel did not intimate me by email or text or call that my number would be disconnected 2. Air Tel claims that I have made telemarketing calls - which I deny. They have no evidence to back up their claim that my number is being used for telemarketing. I have exchanged emails with them since last week asking for proof - the time, dates and numbers to which these telemarketing calls were made. But they have not been able to provide proof. 3. I have asked for a direct number of someone I can talk to in air tel. No answer so far All I get is the same email saying that my number has been blocked under NDNC barring. I have all my bank and utility bills linked to this mobile number. I have exchanged over 20 emails with Air Tel in the last 6-7 days and I am getting the same ridiculous reply from air tel. They are not being helpful. Really don't understand how my number which I have had for 12 years can be blocked as air tel have no evidence to back their claim This is not my first bad experience with Air Tel. End of last year I sound that my number was suddenly in someone else's name. Though I had been the owner since 2002. Had to go through all the paper work again. Get my old Sim disconnected. And get the same number back in a new SIM as a new account

have had a post paid connection from Air Tel since 2002 (Mobile no[protected]. I changed it to a prepaid in 2007. I have been living in the UK for the last 8 years and my family have been keeping this number active in Chennai by making a few calls and texts every month. Last week I found that my connection was disconnected. I wrote to the Chennai Nodal Office on email and they told me that it had been blocked because I was making 'telemarketing calls'. The last call made from my phone was on 30th jan - This was to book a gas with Indane. Air Tel disconnected my phone on 13th March - without any prior warning. 1. Air Tel did not intimate me by email or text or call that my number would be disconnected 2. Air Tel claims that I have made telemarketing calls - which I deny. They have no evidence to back up their claim that my number is being used for telemarketing. I have exchanged emails with them since last week asking for proof - the time, dates and numbers to which these telemarketing calls were made. But they have not been able to provide proof. 3. I have asked for a direct number of someone I can talk to in air tel. No answer so far All I get is the same email saying that my number has been blocked under NDNC barring. I have all my bank and utility bills linked to this mobile number. I have exchanged over 20 emails with Air Tel in the last 6-7 days and I am getting the same ridiculous reply from air tel. They are not being helpful. Really don't understand how my number which I have had for 12 years can be blocked as air tel have no evidence to back their claim This is not my first bad experience with Air Tel. End of last year I sound that my number was suddenly in someone else's name. Though I had been the owner since 2002. Had to go through all the paper work again. Get my old Sim disconnected. And get the same number back in a new SIM as a new account

Respected Sir, This is to inform you that I, Supra Ghosh of Sankrail-Ramchandrapur-Howrah-711313 is not able to send SMS since6/7 yrs.I had lost my father a month ago and all his responsibilities are on me(ie-gas booking, electricity bill payment etc.) I am facing lots of problem for it. Whether i am not a Indian citizen? or a criminal.Why I will suffer for it After collecting all the documents, enquery the company had started my Airtel mobile no.-[protected].

CEF- 3617444 Connection date- 24 Jan 2015 CSR No[protected] To- appellate.[protected]@in.airtel.com, [protected]@airtel.in I am writing a mail to you after fad up from all your Team & Vendor I called to your guys for a connection because of one advertisement paper on my door, according to my need he provided me a residential connection 799 as a unlimited plan First time I paid Rs-1000 n my first bill was 667.18 for 10-days Number: [protected], Bill Date: 03-Feb-2015. But next bill I got 2247.2 and I was out of delhi after reached here I contacted to your Vendor and 121 helpline Then I got that that person did fraud with me limited plan to unlimited. 1. case- Froud in sales when buyed a connection 2. Case I asked for a solution with this SR[protected]. Yesterday I had a discussed with to support executive he told me your SR has been resolved with this plan offers as a unlimited plan but I dn't know still deduction 20.P per MB I am transferring to your call to Sr. 3. Case 5 year experience in escalation team his name is Lalit he called me and responding with bad attitude. I believe that you can help with this issues (for you support call recording attached) appreciate your asap response

I have lost my mobile phone on 10th of march. And then I lodged an FIR for lost of my mobile phone at balco township police station. After that I wrote application for blocking my SIM card numbered ([protected]) and also for issuing a replacement SIM to Airtel store, vikas complex korba on 11th of march. Till date my number has not been activated. It has been 12 days I have been waiting for my number to be activated. Airtel is not taking my problem seriously... Kindly get the issue resolved as soon as possible.

Converted my airtel mobile [protected] from post-paid to prepaid on 11.03.15 at Airtel Relationship centre at Lokhandwala, Andheri (w), Mumbai 400053. After that tried to recharge my mobile online but their system keeps saying, "Please enter 10 digit airtel prepaid number to proceed further. The Lokhandwala centre staff, though nice to speak with are of least help to resolve this matter. Till date I'm not able to recharge online. When I complained on line they say that it is resolved. It is not true because I'm still here unable to recharge onlne. My every attempt ends up with the system saying the same thing (mentioned above) again and again. I hope with this complaint they should be able to understand my problem and solve it without any delay. Thanks Yeshwant Rao

Dear Sir, I have paid amount Rs 56.00 by credit card dated 22/3/2015 was credited at 17.40.14 at Bharati Hexacom confirmation Txd ID No. 281775 for our mobile No. [protected] ( KAILASH C SOMANI) against plan 45p/min local +std as per displayed on AITEL WEB PAGE on 22nd March . But it is surprised to note that amount is credited towards another plan i.e GPRS activation which I never opted for while payment confirmation.I called to consumer care of AIRTELL on dated 23 rd March at 13.54 a.n his reply was totally surprising tome that webpage is not updated daily and before payment I should get confirmation by calling consumer care centre .From such reputed service provider we can not expect such behavior nor it is cautioned while making payment that I should have confirmed about plan is updated on website or not.I request to please refund my payment as there is no mistake from our side.Regards, K C SOMANIMobile No [protected]

Maine 21/03/2015 kO sham KO Maine retelor se mene R-offer par chek kar ke 68 me 1gb data offer vala recharge karvaya tha jiska mere pass sms bhi pda lekin compny valo ne mujhe sirf 350 mb hi diya or call centar par call ki to vo log bol rahe he ki asa koi offer aapko tha hi or baki deta mujhe mila nahi he so pleasec swold my problem

Dear sir /madam


My name naveen chandra and my mobile no is [protected], not done any outgoing call and massesing, but incomming call and massage is properly work..
I talk to airtel senior custmer care but he not any action in my problem
Complent no is - ogclc[protected]

So plz solve these problem..

I have written an email to airtel suport at ([protected]@in.airtel.com, [protected]@in.airtel.com) that my donggle is not working for last 2 months and I am not getting appropriate help if I call support desk. They registered my complaint and gave me deadline till 23rd March, but still my issue is not resolved. They have given me the reference number(C3GDC[protected] but if I am trying to track my service request from airtel site (http://www.airtel.in/forme/home/needhelp/complaint-search) It is showing no records found. This means they have just given me the reference number but it seems the complaint has not been registered at all. Please help as there is no one from Airtel taking this seriously. This is causing my office work to suffer.

I have registered a complaint for network problem, request no. PR[protected] to Airtel. In the status of complaint, it is shown as complaint is closed, without even calling me. The way of treating customers is very bad. Need apology from the company as well as improved signals in my area (kalyan W)