[Resolved] Airtel — My sim got deactivated due to mismanagement | |||
I am suffering a lot due to mismanagement at your Airtel's end. I called the customer care in morning for the activation of my 4G sim numbered SIM[protected]U. She told me steps for the registration. But when I did the same I received below message from 121. "Sorry! This SIM seems to be faulty. Please visit the nearest airtel store to get a new SIM." I called back the customer care and those guys took a new request for new SIM. I received no verification call from customer care. Also. When I tried to call home to known the health status of my little one I saw there was no network in my mobile. How irresponsible you guys could be.. Without delivering and activating new SIM you have deactivated my mobile. I don't know what to do. I am working and have to travel Delhi to Noida.. How risky it could be for a female to travel in night without network connectivity. Hope you can well understand the fact. Since past 6-7 Hours me and my husband is trying and calling. Customer care for the activation of my old SIM But sorry you guys and your management is difficult to deal with. If can understand then please ask them to activate at least my old sim. My new 4G sim is SIM[protected]U Activate either of these.. My old sim or the above given new one Was this information helpful? | |||
Aug 8, 2021 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. | |||
3 Comments | |||
Comments
Please ignore previous mail.
Dear Rashmi,
This is with reference to your post dated 10th August 2015.
We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@airtel.com
Regards
Sadhu Charan
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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Dear Rashmi,
This is with reference to your post dated 10th August 2015.
We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@airtel.com
Regards
Sadhu Charan
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Dear Rashmi,
This is with reference to your post dated 10 August 2015.
We were waiting to receive your contact details to enable us to address your concern.
Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at airtel.[protected]@airtel.com
Regards
Sadhu Charan
Airtel.presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
This is with reference to your post dated 10 August 2015.
We were waiting to receive your contact details to enable us to address your concern.
Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at airtel.[protected]@airtel.com
Regards
Sadhu Charan
Airtel.presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
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This is with reference to your post dated 10th August 2015.
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@airtel.com
Regards
Sadhu Charan
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd