Oct 05, 2016
Updated by Manikandan Radhakrishnan We were using airtel broadband connection and we closed the connection on mid April. The account number was [protected]. Connection was in Radhakrishnan name and I am his son Manikandan posting this
During that time. we called airtel and they mentioned we will close the connection but we will just keep the line so that if someone wants we will transfer it to someone else. WE clearly said we want to close and move on. The airtel person said " You dont need to pay anything sir. We will just keep the line. For you connection is closed by mid April itself" For that month airtel charged half the amount bill which is correct since we closed in mid april itself.
But we still got the bill for May/ June / July/ August from airtel.
Every month we called airtel and escalated the issue and everytime airtel representatives clearly said the mistake is on our side and we will close it. You dont need to pay anything sir. Please ignore the bill.
Then during August month time, i contacted Kavitha (Identification no[protected]
through the phone number[protected]. She clearly mentioned "You dont need to pay anything sir. I will send info to billing team"
Then on sept 4th airtel called through the number [protected] and told us if we dont pay the amount in 2 days we will file a case in court.
A person came to our home by the name of Murugan ([protected]) and collected the amount of Rs.1534 (This amount which we need not pay at all). The bill reference number is 4972304.
I again contacted Kavitha and she said she will check and get back regarding this since this is not correct. Today she and her manager Joshua says they cant do anything regarding refund and asked me to send a mail to these mail ids.
I have contacted airtel regarding this for the past 5 months continously and airtel has clearly stated in every call we need to pay anything but finally sent a person to home and collected the amount.
We want refund of the amount since we need not pay at all. I am not able to contact the nodal officer through phone numbers since the account number is now not active, calls are not going through.
I have all the recorded conversations i spoke with Kavitha on this. If you want to check you can check the recorded conversation from mid april on this account number and you will clearly get to know the details. We are looking at moving onto consumer court if we dont get the refund from airtel.
If airtel asks to pay only half the amount for april since connection is closed in april itself, why are bills sent for remaining months. We were clearly said we dont need to pay anything and connection line alone will not removed for another 2 months so that if someone asks airtel will provide it to them.
The above was sent as a mail to nodal team. they requested to send scanned bill as well as the recorded conversations. I sent everything i had but finally they stopped replying to the mails and they stopped calling me. The nodal team says "They cant check recorded conversations".
Whats the point of recording each conversation if that cannot be checked back. We have been cheated by airtel on this and nodal team has been really worst with their replies.
Thanks
Manikandan
Verified Support
Oct 06, 2016
Airtel Customer Care's response Dear Customer,
This is with reference to your post dated 5 October 2016.
We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at [protected]@in.airtel.com
Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
[protected]@in.airtel.com
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Oct 19, 2016
Updated by Manikandan Radhakrishnan Airtel team is not ready to listen to any recorded conversations and keeps saying they cant find it which is absolute rubbish. They have not answered to the conversation that i have sent them via mail also.
I have spoken to airtel during April mid and april end also. (Airtel says customer said to hold the connection during april mid but not ready to listen to that conversation also). I have also spoken to airtel during June/ July / September...I have already sent the conversation of september that i had with airtel representative by the name of Kavitha and also sent the identification number of her. Airtel has not responded at all to any of the above...They have not taken any steps for this and just keeps asking customer to provide more conversations. They record all customer care conversations which we all know but they are not ready to even listen to any of those conversations till now for this issue. This itself clearly shows airtel is interested in customer MONEY alone and not in customer satisfaction. I CHALLENGE airtel to come back with any recorded conversation from April to September and show me that issue is in my side. I completely regret for opting airtel..Extremely poor end user support.
Worst customer satisfaction..