[Resolved] Airtel — Ref # 69817098, staff behaviour | |||||
Hello all, I just wanted to bring to the notice of everyone about such a pathetic and disastrous service from airtel... ********i have received a call from [protected] @3:21 pm on 13.06.2016 number asking Me to upgrade the package of my dsl / internet, i have declined the offer and The staff started questioning me and demanding to know the reason, and then i Said that i was not interested, he started raising his tone and arguing with me Which was not professional and he was not able to communicate properly with me And was behaving unprofessional and rude. I later asked for his supervisor, then he transferred the call after me Requesting multiple times, and the supervisor who took the call was one step Ahead than the previous staff in unprofessionalism, i asked him for his name And the name of the staff who called me, he denied and started asking me the Reason and was rude and unprofessional on the call. I tried explaining that the Staff was rude and i wanted to raise a complain and he did not even bother to Apologies and disconnected the call on my face. **** I have raised this concern with airtel authorities who are giving a deaf ear and a blind eye to this complaint of mine and just sent me an apology email... Airtel staff do not respond properly on phone neither on email... I want this to be known to everyone in an around of the pathetic service im getting...After being a customer of several years... A complaint was also registered with the reference number 69817098 and was closed without my knowledge and without intimating me... Was this information helpful? | |||||
Aug 10, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jun 21, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 21 June 2016 We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at airtel.[protected]@airtel.com Regards Akanksha Singh airtelpresence (airtel customer service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
 3 Comments | |||||
Comments
Hi, I got a call from +[protected] and when I picked, I head "Whoever on the call please pick up call", when I say hello, no response, but same statement, again I said Hello, same statement and call was cut.
This happened for me more than three times. Not sure about what it is.
Regards,
Soma
This happened for me more than three times. Not sure about what it is.
Regards,
Soma
Just a short while ago received call from [protected]. Said hello. No response. What is going on? Why this harassment? Can someone explain?
Regards
Shivaprakash
Regards
Shivaprakash
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I just wanted to bring to the notice of everyone about such a pathetic and disastrous service from Airtel...
********I have received a call from [protected] @3:21 PM on 13.06.2016 number asking
me to upgrade the package of my DSL / Internet, I have declined the offer and
the staff started questioning me and demanding to know the reason, and then I
said that I was not interested, he started raising his tone and arguing with me
which was not professional and he was not able to communicate properly with me
and was behaving unprofessional and rude.
I later asked for his supervisor, then he transferred the call after me
requesting multiple times, and the Supervisor who took the call was one step
ahead than the previous staff in unprofessionalism, I asked him for his name
and the name of the staff who called me, he denied and started asking me the
reason and was rude and unprofessional on the call. I tried explaining that the
staff was rude and I wanted to raise a complain and he did not even bother to
apologies and disconnected the call on my face. ****
I HAVE RAISED THIS CONCERN WITH AIRTEL AUTHORITIES WHO ARE GIVING A DEAF EAR AND A BLIND EYE TO THIS COMPLAINT OF MINE AND JUST SENT ME AN APOLOGY EMAIL...
AIRTEL STAFF DO NOT RESOND PROPERLY ON PHONE NEITHER ON EMAIL... I WANT THIS TO BE KNOWN TO EVERYONE IN AN AROUND OF THE PATHETIC SERVICE IM GETTING...AFTER BEING A CUSTOMER OF SECERAL YEARS...
A COMPLAINT WAS ALSO REGISTERED WITH THE REFERENCE NUMBER 69817098 AND WAS CLOSED WITHOUT MY KNOWLEDGE AND WITHOUT INTIMATING ME...