Airtel Complaints & Reviews

dear sir/madam i would be highly greatful to you i[censored] provide me the details of incoming and outgoing calls for my airtel prepaid no.[protected] from jan 1 2014 till date, on my email id [protected]@yahoo.com. thanking you regards Srini

sir i am s.k singla resident of flat no. 26 B simran appartment ekta vihar balatana zirakpur in july 2014 i my airtel dish loose its conectivity due to unknown reason i complain for that to your customercare number and they insure me to resolve it next day but after that i try many times to your customer care number [protected] severly but there is no connectivity to that number up to august, 15 one day i got connected to your that number but your customer care executive said this number is disconnected when i said him how i am talking to you on same number he disconnected my phone on another call a another customer care executive of your company attend my phone and listen to my complaint he note down it and said your complaint is registered earlier i dont know why some one not reached to you to resolve the complaint he said you wait till tomorow our technical staff come to your home and reconnect you dish but 15 days no technical staff come to my home in first week of september i recall your customer care he said you complaint resolve tomorrow the next day a call come from your technical hired staff for home visit from derabassi who behaves very badly saying our boys are coming to you and give them rs 150 after reconnection and i said him to give me their address he said come to derabassi and search our office i made this complaint to you customer care again and he also talk to them but they dont send any staff till today my airtel dish is diconnected my recharge is up to october but i don not enjoy services from july onwards pls sent me satisfactory answer and check what is the problem wheather you give my that programme back which i miss pls act on my complaint immediately other wise i go to consumer court for that

For 3 days there was no connection provided at my id, for 1st time I replaced my box by giving 500rs to there engineer then after 4-5 hours the box stopped working and then it again took 1 day to resolve my box and a new box was installed and then again that box stopped working and again I have to wait for 1 day and then the box was changed after that i was able to watch properly.So now I want to say that the time for which the issue was not solved means for around 3 days my pack which I have installed should be extended as the issue was not completed properly from there side for which i had to suffer for 3 days, so my request from them is to extend my current pack for 3 days and i have also talk to there customer care but they are not solving this problem.so please look after it. thankyou palash [protected]

From
Noorudeen
Airtel landline number :[protected]
Reference number: 49151854

To
Whom it may concern

Sub:refund request for the amount paid to airtel broadband services

Sir,

I was given special offer from airtel in oct, 2013 with 8 mbps plan. Since
That i had faced issues with frequent disconnections in my broadband and
Telephone line. After various complaints, the problem was not solved.

Complaint

Sept 24,[protected] request: frequent disconnections in broadband
Sept 30,[protected] request: frequent disconnections in broadband
Dec 19,[protected] request: frequent disconnections in broadband &
Phone
Jan 22,[protected] request: frequent disconnections in broadband &
Phone
Jan 24,[protected] request: frequent disconnections in broadband
April 26,[protected] request: frequent disconnections in broadband &
Phone
June 26,[protected] request: frequent disconnections in broadband &
Phone.

In all these above events the engineer has said "no problems". But as given
Reports that "cable fault, tagport repunched". I was also told that there was
"no feasibility" because it was 8mbps as the cables underground in my area is
17 years old (Info provided by engineer, not by me). But, when i called 121 customer care, they said there was
Feasibility. I was misguided all the while, because of wrong information
Provided. To recheck, i visited to my nearest airtel office and pretended to
Take a new connection. And, the person in the office called me the next day
And told me there is no feasibility for 8 mbps.

I also changed my plan from 8mbps to 4mbps and problems still occured.

I also wanted to cancel the connection but 121 executive suggested me to keep
The line in safe custody on condition that the problem would be sorted out. But
Once i got the connection again the same problem had occured.

Once again, i gave a complaint on

Aug 25,[protected]

Fr engineer : g. Parthiban
Isr no: [protected].

He finally sorted the problem and he gave a report that "rectified switch
Hoe & rj 11 & coil card replaced".

It has taken 11 months for airtel to sort out problem. Having a very bad
Ervice, inexperienced engineers, lack of resolution.

During, all this time from oct 2013 - aug 2014, there was disturbances in telephone line. The "ring" of the telephone was not the same when bought, it was low in volume. The engineer told that there was some problem in the instrument and not in the line. So, i took it back to the shop where i purchased the telephone, there they checked it and the ring was fine. To reconfirm, i also checked in the my friends place and it worked fine. After frequent times, me telling to the airtel engineers they did not take necessary solution but only after 11 months.

My request to refund amount i paid since oct 2013 till aug 2014.

The reference number from airtel regarding this issue is 49151854

Hi, I would like to share one of the incident that took place with my father on date 05.11.2014 in Uttrakhand, Wednesday. My father received a call from #airtel. That was about to activate some service on phone. It was for activation of hello tune. After listening the person asked to press 1. But my father disconnected the call. after some time when he checked the balance, 200 rs was dedcuted and the service was activated. how come they can simply deduct money that was meant for calling. Its really bad. Then when he called the customer care, they are sayin dat we won't b refunding any money now. After questioning so many times, now they r telling him to come to their office. Really!! Now he have to go to their office, then y there are people recruited for customer care. What they r supposed to do then. Then in d evening I called customer care to enquire. The call was attended by a guynames RAVINDRA. When i said i want the money back to the account he said u activated it and it won't be refunded. After so much arguing, wid a red face i told him dat i m goin to post dis thing on social media like how #AIRTEL is making money. He said "do whatever u want to do..we won't be refunding d money". I said okay!! we'll see. The service is like hello tune for 1 year straight. Who would want such. My father doesn't even knew about it. He just uses a simple nokia phone for calls that's it, nothing else. Lets assume by mistake if the service is activated, then how can they say that we wont be refunding the money. Is this how #AIRTEL handles their customer. Been using #airtel for so many years, now they have joined the league of other company's making money. Even after being India's biggest and calling themselves worldclass service provider. I want the recording of the conversation of my dad and the person making call for the service activation. Just sharing it with people so dat b aware, these days companies r doing such things. It's sometimes very difficult to keep a bit more balance. Hoping for a positive reply from #AIRTEL. Friends, plz share this post to let other people also knows that these things are happening and we have to make note of it else it will keeps on happening.

dear customer care, I Sudhir Sonawane, want to intimate you that kindly look into the matter on urgent basis & stop the wrong calls done by your recovery/customer care dept from following nos [protected] /[protected] .. I receiving calls on my office phone no [protected] from those numbers asking me to pay the pending bill of Aitel no which was in name of Krishna Yadav.. I don't know who is this Krishna Yadav.. and I have received this no ([protected]) from my office (Big Basket).. So kindly investigate & resolve the issue why your people calling me unnecessary for wrong reason even though I already clarified the issue & warned them not to call me... Need your quick action to stop such nonsense calls..otherwise I will forward the complaint to Consumer court.. Regards, Sudhir M [protected]

Sir, my son was playing game on 4th Nov. and certain your strip of SILLDERBY come between and disturbing him. He was trying to side this but it get selected and he got two messages of cut Rs 15, and Rs. 5 from mobile and my mobile balance is comes to be Rs 6.00 from Rs 26.00. I tryied many time to contact you. I also sent STOP sms to 155223. I recharge again of rs 90 at night and again next day morning you cut my Rs. 30. I shocked what is going on? We are not using any service and you deduct my Rs. 50 without any reason. What is going on? It is not the way of earning money. KINDLY return my Rs. 50/- or add balance of rs, 50 in my mobile. Paresh j. shah [protected]

Hi, Even after apple releases the iOS 8.1 to select the carrier option between 2G, 3G & LTE, Airtel india is limiting only iPhone 5S customers to stick to only 3G & LTE, this is not at all fair as your 3G signal doesn't show all the signal bars even when outside, indoor is the worst case, even after continuous reporting no action has been taken neither reply from the concerned customer care, This happens only with Airtel & 5S rest all the service providers are not blocking any thing, i know you will not iprove your signal but dont block your customers from choosing what they want, this is my last hope of try.

Consider this mail to be high end ESCALATION as this is been an ongoing issue since 5 months now. I am getting really disturbed by such mailers, despite me reminding not to send me mails to my official email ID this is continued on a daily basis now. I was told to contact Mr. Vijay Prasadh-[protected] which I did twice, however he informed that he will get back to me which yet to happen. Also I was told that there are no records from you that I have made 2 payments each of 500 in the month of August. 1st Aug 2014: 500 14th Aug 2014: 500 Also sent the Bank statement and the confirmation mailers of payment, of which I did not receive any confirmation, again I got the below mail of huge amount of 3803.7. Is this a Game going on every time? My connections is deactivated since 9th Sep as per your records, however as per me facility was not there since end of Aug itself. If I do not get a resolution or a call today on [protected], then I will have to lodge a formal complaint on this as this is a Harassment being made by you.

Sir I have loaded cash to my Airtel money number [protected] using syndicate debit card amount of 650 on 2 November 2014 . but cash debited in my account not credited to Airtel Money. Later I have contact 121 care they promise to move it within 5 working days but still I wont get the amount . today i have contact airtel money care one person says my date of birth is wrong stupid response ... From this airtel money I have faced lot of inconvince credit my amount to my account ..

Hi, I would like to share one of the incident that took place with my father on date 05.11.2014 in Uttrakhand, Wednesday. My father received a call from #airtel. That was about to activate some service on phone. It was for activation of hello tune. After listening the person asked to press 1. But my father disconnected the call. after some time when he checked the balance, 200 rs was dedcuted and the service was activated. how come they can simply deduct money that was meant for calling. Its really bad. Then when he called the customer care, they are sayin dat we won't b refunding any money now. After questioning so many times, now they r telling him to come to their office. Really!! Now he have to go to their office, then y there are people recruited for customer care. What they r supposed to do then. Then in d evening I called customer care to enquire. The call was attended by a guynames RAVINDRA. When i said i want the money back to the account he said u activated it and it won't be refunded. After so much arguing, wid a red face i told him dat i m goin to post dis thing on social media like how #AIRTEL is making money. He said "do whatever u want to do..we won't be refunding d money". I said okay!! we'll see. The service is like hello tune for 1 year straight. Who would want such. My father doesn't even knew about it. He just uses a simple nokia phone for calls that's it, nothing else. Lets assume by mistake if the service is activated, then how can they say that we wont be refunding the money. Is this how #AIRTEL handles their customer. Been using airtel for so many years, now they have joined the league of other company's making money. Even after being India's biggest and calling themselves worldclass service provider. I want the recording of the conversation of my dad and the person making call for the service activation. Just sharing it with people so dat b aware, these days companies r doing such things. It's sometimes very difficult to keep a bit more balance. Hoping for a positive reply from #AIRTEL. Friends, plz share this post to let other people also knows that these things are happening and we have to make note of it else it will keeps on happening.

Hi, I would like to share one of the incident that took place with my father on date 05.11.2014 in Uttrakhand, Wednesday. My father received a call from #airtel. That was about to activate some service on phone. It was for activation of hello tune. After listening the person asked to press 1. But my father disconnected the call. after some time when he checked the balance, 200 rs was dedcuted and the service was activated. how come they can simply deduct money that was meant for calling. Its really bad. Then when he called the customer care, they are sayin dat we won't b refunding any money now. After questioning so many times, now they r telling him to come to their office. Really!! Now he have to go to their office, then y there are people recruited for customer care. What they r supposed to do then. Then in d evening I called customer care to enquire. The call was attended by a guynames RAVINDRA. When i said i want the money back to the account he said u activated it and it won't be refunded. After so much arguing, wid a red face i told him dat i m goin to post dis thing on social media like how #AIRTEL is making money. He said "do whatever u want to do..we won't be refunding d money". I said okay!! we'll see. The service is like hello tune for 1 year straight. Who would want such. My father doesn't even knew about it. He just uses a simple nokia phone for calls that's it, nothing else. Lets assume by mistake if the service is activated, then how can they say that we wont be refunding the money. Is this how #AIRTEL handles their customer. Been using airtel for so many years, now they have joined the league of other company's making money. Even after being India's biggest and calling themselves worldclass service provider. I want the recording of the conversation of my dad and the person making call for the service activation. Just sharing it with people so dat b aware, these days companies r doing such things. It's sometimes very difficult to keep a bit more balance. Hoping for a positive reply from #AIRTEL. Friends, plz share this post to let other people also knows that these things are happening and we have to make note of it else it will keeps on happening.

I have applied for a new broadband and land line connection on 28 Oct 2014. The Airtel representative promised to provide the connection within three working days but even till date inspite of repeated request / complaints to the customer care, Airtel has failed to provide new connection on flimsy grounds. The Airtel mechanic has not only disconnected my previous BSNL connection despite my objections but have put me into lots of inconvenience. My mobile No. is [protected]. Expecting immediate redressal.

I had applied for a new airtel dtv connection online on Monday i.e 03 nov 14 vide order no.09455306. Promptly I got a call from the local vendor that he will visit me in the evening which he never did.the next day I called up the customer care Hyderabad which promptly gave me the no. Of vendor and asked me to tie up with him(excuse me didn't I buy it online.if I was in a mood to haggle with him .I would have taken the connection directly from him) needless to say the vendor assured me one chap was enroute for installation who again never turned up. I lodged a complaint with airtel online this time ref id DT[protected] .I was again assured somebody will come back to me in 2hrs! Again nobody contacted me. I made repeated calls to the vendor and customer care who after 04 days have asked another 24 hrs to look into my problem. Didnt realize getting a simple airtel dtv installation would be such a harassing experience.

Dear sir This is PNV RAJU .sir on 04.11.2014 i searched for internet tariffs on google and found Rs.98 with 500mb 2g data, and i recharged it for my wifes mobile whose number is [protected] through my sbi internet oxigen services and received message of successful transaction.In view of my successfu transaction i have downloaded whatsup application which is of 22MB.I was shocked at the balance message received from airtel and i have been charged Rs.274/- of my balance.Immediately i have spoken to customer care person for the reason. They answered that Rs.98/- recharge is for 10paise/min which is already exists for this number.They also told me to verify it in airtel authorised site. I simply ask one question that why there are different types of tariffs for same amount and why it is shown different on different sites.It is done only to create ambiguity and confusion and leads to do false bussinees.As a old customer of Airtel i never expect this type of cheap bussiness from Airtel.

I have recharged rs 35/- on [protected] for roaming benefit.tThe recharge was successful and confirmation message was send to my mail id.But I did not get the facility, The customer care executives are not helping me to solve the issue. They are giving me different information in different time. Please help me. Regards Nirmalendu/Oindrila M- [protected]

Hi, I have relocated from Hyderabad to Chennai and my flat is located at Door No-401, Amity apartment, Helios city, Padur (Kelambakam). I have applied for WIFI connection last week Thursday (30th Oct) and 1000rs installation charges are given to the airtel representative and till now I din’t get any updates from your Airtel and no further proceedings. Your representative committed that I will get the connection next day and now I realized that all as fake promises. This is deeply frustrating for me since I am working from home and in need of Internet connection badly to proceed with my work. I believe my area comes under thorapakkam airtel office and manager who is taking care of process is Saravanan. The representative name is chandru and his number is [protected] & manager name is saravanan([protected]). Please do the needful to return my money back and I don’t need the connection any more. Thanks, Bharath kumar [protected]

I would like to bring to Airtel's attention that their new 'Manage Services' page on their 'My Airtel' site is utterly ridiculous. In the 'Last 5 transactions', subscribers can longer see the numbers they dialled. The service is of not much use now... I request the company to immediately restore the old settings under which we could very clearly view the numbers dialles.

Dear Sir, Dear Sir/Madam I had applied post paid connection from pre-paid coneection new sim number [protected] on 22.07.20144. my sim not Activate and . So I want to refund my security money i.e. Rs.250.00 . It has been one months passed. So please take necessary action. My address is as below: Rohit Kumar Verma H no. 298 Gali no. 8 Near SBI Kapashera Delhi 1100037

Please note that Airtel is troubling me in shifting the broadband connection. Its been a week now that i have requested shifting of my connection. No body is bothered to tell me the delay. Yesterday i enquired again and was told that my new residence does not fit in their requirement, distance from there DP is about 100 m more than their policy. My issues are: Why are they mentally harassing Me and even after repeated calls are not responding? Why they are taking so much time to deny me the transfer, thereby loss of time and monetary work for me? Is their policy so rigid that they cannot accomodate their one customer, or they simply dont' care and run for profits only? As for as their concern for customer take this as reply i got from them - Pls change your address or surrender your connection!