[Resolved] Airtel — Rs99 deducted. hot chillies vas added without knowing/asking.

Saurav Sahu

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560027

My balance got deducted even if i didn't opt for any vas.
On 20june2016 : rs 5 for fashion and glam mall
On 21june2016 : rs 99 for hot chillies

I never opted for either of these two value added services. Then why my balance got deducted.

I tried to reach 121 but its all in kannada language which cannot understand at all.

Please return back my balance which have been deducted fraudulently.

+1 photos

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Aug 10, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 05, 2016

Airtel Customer Care's response Dear Mr. Sahu,

This is with reference to your post dated 21 June 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

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Comments

Saurav Sahu

from Bengaluru, Karnataka

My mobile number from which the balance was deducted is [protected]

Saurav Sahu

from Bengaluru, Karnataka

More than 48 hours have been passed, since the fraudulent balance deduction happened, hitherto no action/refund has been taken.
Could you please provide a solution to this and help me get the refund asap? Thanks.

Saurav Sahu

from Bengaluru, Karnataka

Enough of painful long wait!
Could you please provide what action is being taken by Airtel representative till now.?
Or I should assume that Airtel Customer care is for only namesake.