[Resolved] Airtel — Unable to send/receive sms | |||||
I recently got a 4g sim replacement for my mobile number [protected] and since then i am unable to send or receive sms. Also the ussd service *121# gives error every time i tried using that. I tried calling their customer care however it seemed there is nobody to attend my call as i was made to listen to recorded advertisements for 5 minutes after which i hung up. I was charged 50p for that. Now that i can't receive any messages i am unable to complete any online transactions that require otp through sms as this is my primary number. Please have this addressed at the earliest Was this information helpful? | |||||
Aug 14, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jul 14, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 6 July 2017 . We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at [protected]@in.airtel.com Regards, KarishmaChauhan airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
 3 Comments | |||||
Comments
I have paid all bills of my CUG SBI Plan Post paid.But it shows some amount pending .My bill amont always remains below 300/-.Please give narration of my pending bill amount of Rs.497.62.
Reply
Dear Sir,
Two Transection Amount Return
1..Transection No[protected] For Amount-146 Rupees For Recharge Mob No-
[protected] Date[protected]
2..Transection No[protected] For Amount -146 Rupess For Recharge Mob No-[protected] Date[protected]
Two Transection Amount Return
1..Transection No[protected] For Amount-146 Rupees For Recharge Mob No-
[protected] Date[protected]
2..Transection No[protected] For Amount -146 Rupess For Recharge Mob No-[protected] Date[protected]
Airtel Customer Care's response, Jul 7, 2017
Verified Support
Dear Nirav,
This is with reference to your post, dated 06 July 2017.
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtelpresence@in.airtel.com
Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
This is with reference to your post, dated 06 July 2017.
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtelpresence@in.airtel.com
Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Airtel Customer Care's response, Jul 14, 2017
Verified Support
Dear Customer,
This is with reference to your post dated 6 July 2017 .
We tried calling you multiple times to get additional details to enable us to address your concern.
However, there was no response.
We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.
Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
This is with reference to your post dated 6 July 2017 .
We tried calling you multiple times to get additional details to enable us to address your concern.
However, there was no response.
We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.
Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
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