Airtel Complaints & Reviews

I have applied for the airtel postpaid connection from prepaid on july 7, 2017

I got this message from airtel though i have submitted all the same documents that i have provided while porting my number

Dear customer, validation of your documents for airtel mobile [protected] could not be completed successfully. For more details contact your point of sale from where the connection was taken for the nearest airtel...

Dear team,

I have been using an airtel prepaid number registered in karnataka circle, since march 2012. Recently i moved out of india. Since then i was not actively using my airtel number. But i was recharging and using it whenever i went back home. The last time i went back to india was in february 2016 and i had recharged the above mentioned number and used it then. From feb 2016 to june, the above mentioned number was not used for any outgoing calls or messages, but incoming messages used to come in the above mentioned prepaid number.

On june 26th, 2016 airtel deactivated my mobile number. This came to my notice only when i tried to send an otp to mobile number. The reason mentioned was non-usage of the mobile number for 90 days. Please note that incoming messages were coming in my mobile number till 25th of june. Still airtel considered my number as inactive.

Having known this, i was trying to coordinate with airtel officials to sort this out and regain my number. I raised a complaint with airtel customer care on july 3rd. My complaint number is [|bal|ref50024277|]. I told them my issue. Customer care guys, rather than trying to sort out the issue, were always replying me with emails in the same format mentioning the reason for deactivation. Even they knew it was not going to help me in any way. I was not ready to give up. When i further insisted them to sort this issue out, on july 4th, they escalated the issue to nodal office, bangalore. Since then i had been talking to officials from nodal office, bangalore. Guys from nodal offices contacted me and enquired the issue. I had to repeat the same story over and over again. This is one issue i faced. Every time, when someone calls me from airtel, i had to repeat the same story. And those guys don’t follow up from what the previous guy talked to me.

A lot of discussions happened and finally on july 7th, i got a call in the morning from airtel. The lady who called me said that, i can purchase a fresh sim in the same number. She asked me to go to send someone to nearest airtel relationship office (Arc) with proper documents and collect the sim. I was rejoiced to hear this. I double confirmed, if this is really true. She said yes. Even an email was sent to me mentioning the above details (Sender: trapti choudhary). As per the email, my father visited arc near my home (Arc shornur road, thrissur, kerala) with a copy of the email. But those guys were not at all aware of this. They said, they were not able to find my number and asked my dad to ask nodal office guys to escalate the issue to them. So i shot an email to nodal office asking them to coordinate with arc guys. But i still haven’t got any proper reply for this. I feel bad for sending my father 3 times believing the false assurance from airtel authorities.

Finally after losing all hope, i escalated the issue to appellate team, bangalore. But even they were not approaching the issue in a proper way to help me. They were more trying to shut my mouth by sending the same emails over and over again. Finally one guy called me today and told me that my number has been allocated to someone else. But i don’t trust this because of many reasons.

* initially i was told that there is a grace of 15 days from the time of deactivation. Within this time, the sim won’t be available for public. I am still under this grace period. So how come this rule changed now?
* when i called initially, one of the airtel guy had told me that the sim was allocated to someone else. But this statement had been changed mutilple number of times. Some times they say the number is gone but sometimes ask me to go and collect the sim. So i don’t trust their word. Maybe airtel guys are thinking, i’ll step back once i hear that my number is fully gone.
* if the number is allocated to someone else, it should be reachable now. I tried to reach the number many times. But it says switch off.

My complaint:

1. Why is the number deactivated if it is not recharged for 90 days? 90 days is too short time. Similar companies like vodaphone give 365 days and another 6 month quarantine time, before the number is deactivated.
2. How can airtel take back a number that has been in use for at least 5 years without a proper notice? They say they had informed me through sms. But if the mobile is not in use, how do they expect that owner of this number would see the message. I really doubt the sincerity with which airtel is sending deactivation sms. Why can’t they try to contact me through any other means like email?
3. Whys is airtel so irresponsible? Why don’t they understand that mobile number is very important in todays. All the services from social networking sites like facebook to economic institutions like banks, pf etc are linked to a mobile number. Secure otp’s are send to the registered number. Having known this, how can they revoke the number so irresponsibly after seeing a non usage of just 90 days?
4. I am going to lose my apple id because my account was linked to my above number. I can only login after entering the otp sent to the above number. I am going to lose all the apps purchased. Is airtel going to take responsibility of this?

Desirable solution:
I want my number back and also answer to my questions above.

Best regards,
Aravind narothe

Hi,

I have been frequently visiting the airtel service center showroom located in chennai, puzhal branch related to mobile portability from aircel to airtel, also related to my other airtel numbers.

The employees located in that branch are really worst and they are not doing their work properly. (I always see a guy and two girls) totally irresponsible.

I have been keenly watching their activities them several times and writing this feedback. They never take our customer complaints, they dont even response and always they try to avoid customers instead of dealing with their problems.

They usually use two sentences, system is not working or server down and you can come later. The same case has been happened to me several times and i have visited several times leaving my work.

Usually, i have seen other airtel showrooms welcome their customers and deal their problems in proper way. That too when there is a mobile portability, they welcome customers to thier network.

But these people never bother about anything and apply makup each and each second enter to their rooms.

Really worst and bad behavior.

Hi,
I have airtel post paid connection from more than 7 years.in last bill i noticed a hike of rs100 in total postpaid bill. When i see the details billing i got shocked as i see rs 50 charged twice for sms-others.
When i see the details of the same it is just mentioned as below.
Gameloft_gameiap_asphalt
Gameloft_gameiap_the ama

Both charges were deducted on 26th night at 1011pm and 1019pm.

As per i know i haven't used this connection fro any special game or even accessing internet. The phone in which this sim is there is a very old basic nokia phone. It was surprise to me as it called game and i was thinking what game i had played with that basic handset.

Later today i called airtel customer care. They said it is a sms based vas and it is by default activated for my number.
Once i started questioning them how you can charge this huge amount even not having any confirmation, they said it is end user who had clicked on link. I have to argue with them asking how from a basic phone the clicking of link will work.
Finally they agreed that by default they had activated this vas, from next time onward this issue doesn't happen.
They agreed that they will reverse the charges in next bill.
Now my concern is how can these operators charge us with out taking our consent?
Since i saw the bill and analyzed i found it, what if some one ignores?
My request is please every one be aware of these misleading charges put in your detailed bills, question airtel and get it reversed.
Also if possible go and complain to trai.

On 8.7.2017 i attempted recharge of rs 104 from my mobile banking for data recharge. The amount was deducted from the bank but recharge failed. Immediately i attempted the second time. Again the same. Rs 104 were deducted again but recharge failed. Now airtel owesrs 208 torefund to me. Plz look into. It. The transection details of the bank are given below
8.7.2017 axmob/mbr/x8bbsre6009/[protected] 104
8.7.2017axmob/mbr/qrcgay946891/[protected] 104

Thanks
Gk gulati

I have recharged of 150rs on 8th july 2017 by axis mobile app but not yet recevied the recharge in the airtel number. Verified with axis bank customer care they have been processed and debited the recharge amount from my bank account. I also tried to connect with airtel customer care but i'm unable to connect with the executive i can only the ivr. Kindly resolve this problem.

I am complaining about the dth service of airtel on id no [protected]. The same dth was recharged 2 times in the month of jun 2017 amounting rs 290/- each. But it regretted to state that your dth service discontinued the service after 12 days each. To stop this types of cheating, please informed med about the actual recharge value for one month so that i can decide to take further service from your airtel

I required a broadband connection for my office i raise a request on your site your representative from noverto business services pvt ltd. Contacted me on 6 th jul and deliver me a instrument with a sim also i give him rs-2500/-my photo and my id proof for connection and he promise me that this connection is start working within 24 hours but till today its not working when i try to call him his phone is switch off, then i call to his office they said they did not have any information regarding this, then i call to your call center they want 10 digit sim number but the sim is a without n sim.

Today when i call to him he said i check it.

Now, pl tell me what should i do, i think i am cheated by them. I want my money back and i did not want any connection from airtel.

This complaint is regarding the legal notice warning airtel sent me via phone, which according to them is necessary if i didn;t clear my dues.

However, since feb 22, 2017 i have repeatedly asked them to disconnect my connection. I got all the transaction ids and task no. Which airtel provides while talking to their customer care representative. Also, all my dues were clear till feb 22, 2017.

Airtel kept on adding/sending me the bill in spite of my repeatedly requesting them to disconnect my connection and communicating the same to the airtel engineer who visited my place (Engineer visit was due to the upgrading of the modem connection to huawei, which i declined). Also, i haven't used their internet or attached airtel landline from the above-mentioned date.

The due amount as stated by airtel is around 4000, which they are forcing me to pay, threatening me with the legal action. This is quite absurd considering i have been the airtel customer for past 10 years and they are not looking into a genuine, polite request for my disconnection and on top of it kept of adding the monthly dues.

Requesting airtel authorities not to harass its customers and appropriately solving the problem.

Landline - [protected]
Got all transaction ids and task nos.
Customer representatives i talked to - nitin suri, neeraj r, hemant tewari, anshum jain and manager sujata.

Hi airtel team,

I have requested for a broadband connection and have submitted advance rental of 1000 inr. As the broad band service was not feasible in my area due to dp, i requested them to refund my amount. I called up on customer care so they have given me ticket number for refund which is aor7b6084 and my account id is [protected]. But still i have not received my refund amount yet.
Please do needful and refund asap.

Regards,

Javed ali
Cell : [protected]

Recently changed the airtel modem to a d-link modem for high speed on the 5th of july. From 6th july there is no internet connection. Have called customer care around 10 times. Each time it is told that the issue will be resolved within 24hrs. Today is the 5th day without internet, we havent heard even once from airtel. We have been following up and checking on the status and are told that the engineer will contact us. Till day no one has contacted us.

I had applied for a transfer of sim from postpaid to prepaid convertion and as the sim is from west bangal and it is to be converted to prepaid sim of bihar. So we submitted all the related documents which was asked from us but even after a month no action pp pm pq is taken and response is given to us. They even charge us 50 rs for sim convertuon which i think is not required.
Kindly response the request as soon as possible.

I had activated monsoon offer of 10gb for 3 months. Soon after that my net stopped working and usage was showing 10gb in just seconds (Wonder how). After 3 days customer care told it is due to 3g sim. I immediately changed to 4g sim but still it did not work. Went to airtel showroom in person and got the phone checked. It was not an issue with phone. Tried the sim in another 4g phone still it did not work. Customer care people keep just saying please give 48hrs but it has been 12 days till now. Today i called again and they are saying 48hrs please wait. Then when i asked does it mean by wednesday it will be resolved she says no by thursday. So basically they wanted 72 hrs more and i am sure it wont be fixed. I believe this is just to take away 1 month of free internet they are providing. As it is showing that 10gb got consumed (Which is error in their system side) they do not want to change it back. And whenever i ask the customer care person says my application is not working so give me 48 hrs. Such a big company's application does not work for so many days. Pathetic. Its been 12days and still not fixed. As per support team need 4 more days so for a simple problem 16days

Dear pnb i have to transfer account to money nanad kisore adiwase ke account main paisa chala gaya he 35550 rs account number he.[protected] mera pesi dalvaya he mobile par lucky number bataye he ki apko 500000 rs or pulsar baik di jayege phone karke pesi jama karvaye 6500+10500+6100+6500+5200+750. Rupay account main jama karvaye apse binmra nivedhan he ki mera pesi bapas karva de name. Amar kushawaha

I am karunesh kumar kanugiya, and have airtel braodband connection [protected]. I wanted to shift my connection my one place to another place so i made a request for that in customer care. They denied it because i had some issue with bills and then their disconnection department told me deposit 50 percent of bill so i did the same to resume connection. Now they are forcing me to deposit all the bill as we had conversation to deposit the remaining bill in next month. This is fraud. I want justice

My mobile no: [protected] r. Jayasingh
From last 2 months, many services activated without my acceptance worth about around rs.175.00. Lastly activated videostore on 08.07.2017 at 6.46pm txn id s[protected]. It is very, very unethical.in my family and my business circle, i have approximately 250 airtel connections. I dont have any other company sims. Since i am started to using mobile i have airtel sim only. Dont loose a honest customer.
My primary airtel no: [protected].
Kindly solve the problem and reply to me.

I had opted for a higher plan (Rs. 349) which include unlimited loca+std calls + 28gb data (1gb per day) on 4g sim on 27th june on my airtel mobile no. [protected]. However my network shows only 2g instead of showing 3g or 4g and my net is very slow where as i am using iphone 5 4g handset. Since my recharge of rs. 349 i am having this problem…. On repeated and repeated, i am trying to contact your call centre or airtel representative to solve this problem but your customer care call centre is out of running. Meanwhile, i feel that i am being charged for a higher plan while airtel is providing nil service. Airtel is cheating me and stealing from me from the beginning. And not only that, as airtel has failed in its obligation to provide the service i am paying for, it has affected my work and has caused me emotional distress, and the airtel customer care is apathetic and non-responsive. Considering the aforesaid fact, i expect airtel to resolve my issue as soon as possible, and also redressal for the trauma and loss already caused to me. Otherwise i am compel to port my number to other service provider.

Laxman shrestha
Tezu

Hello.. This site is very useful so first of all thank you for resolving my previous isuue..

Since i complained airtel customer care service several times regarding network problem that in my area network is not available sometime its came and some times it gone.. I can't use net when i m in my house or in office i had go outside then i m able to use data services due to network problem. Customer care representative said that they will working on it but since from last 2 months i don't they working on it... Even the technician from airtel visit on my place they also find problem network but they replied that in this user are limited so we can't provide repeater and i said that i m using 5 connections of airtel and my neighbor has 4 connections so for 9 connections u can't provide repeater or any solution he said talk to customer service center. But i call again there same reply i got it... It is compulsory to use airtel for 3 months because i port all my 5 connections to airtel without checking network.. So i can't convert to other network i have to wait 1 month.. I can't expected this much problem from airtel.. Worst service.
Complait no s which i know are 7620164
Aur 77115093 nd 77029466 nd 77302692
These are remeber so i mention
U can see in picture which i have attach in this complaint. My contact no is [protected]

I want the above mentioned facility on my number. Please go through my number's history and let me know why am i not getting? If i am not eligible then make it eligible for me. If airtels is only the network in the work then its plans also should be only unique to all the customer around the world. It should not be changed based upon customer usage, customer numbers, state wise plans, etc etc. Airtel should be unique for all customers and should provide all facilities to every customers. My number is [protected]

Dear service team,

Hi, this isy azvendra having prepaid connection no [protected]. yesterday I lost my mobile, i want to request the Airtel team to please block this Sim card.
If any further process is there to issue the duplicate Sim card, pl. let me know.

Thanks
yazvendra