Airtel Complaints & Reviews

On 8.7.2017 i attempted recharge of rs 104 from my mobile banking for data recharge. The amount was deducted from the bank but recharge failed. Immediately i attempted the second time. Again the same. Rs 104 were deducted again but recharge failed. Now airtel owesrs 208 torefund to me. Plz look into. It. The transection details of the bank are given below
8.7.2017 axmob/mbr/x8bbsre6009/[protected] 104
8.7.2017axmob/mbr/qrcgay946891/[protected] 104

Thanks
Gk gulati

I have recharged of 150rs on 8th july 2017 by axis mobile app but not yet recevied the recharge in the airtel number. Verified with axis bank customer care they have been processed and debited the recharge amount from my bank account. I also tried to connect with airtel customer care but i'm unable to connect with the executive i can only the ivr. Kindly resolve this problem.

I am complaining about the dth service of airtel on id no [protected]. The same dth was recharged 2 times in the month of jun 2017 amounting rs 290/- each. But it regretted to state that your dth service discontinued the service after 12 days each. To stop this types of cheating, please informed med about the actual recharge value for one month so that i can decide to take further service from your airtel

I required a broadband connection for my office i raise a request on your site your representative from noverto business services pvt ltd. Contacted me on 6 th jul and deliver me a instrument with a sim also i give him rs-2500/-my photo and my id proof for connection and he promise me that this connection is start working within 24 hours but till today its not working when i try to call him his phone is switch off, then i call to his office they said they did not have any information regarding this, then i call to your call center they want 10 digit sim number but the sim is a without n sim.

Today when i call to him he said i check it.

Now, pl tell me what should i do, i think i am cheated by them. I want my money back and i did not want any connection from airtel.

This complaint is regarding the legal notice warning airtel sent me via phone, which according to them is necessary if i didn;t clear my dues.

However, since feb 22, 2017 i have repeatedly asked them to disconnect my connection. I got all the transaction ids and task no. Which airtel provides while talking to their customer care representative. Also, all my dues were clear till feb 22, 2017.

Airtel kept on adding/sending...

Hi airtel team,

I have requested for a broadband connection and have submitted advance rental of 1000 inr. As the broad band service was not feasible in my area due to dp, i requested them to refund my amount. I called up on customer care so they have given me ticket number for refund which is aor7b6084 and my account id is [protected]. But still i have not received my refund amount yet.
Please do needful and refund asap.

Regards,

Javed ali
Cell : [protected]

Recently changed the airtel modem to a d-link modem for high speed on the 5th of july. From 6th july there is no internet connection. Have called customer care around 10 times. Each time it is told that the issue will be resolved within 24hrs. Today is the 5th day without internet, we havent heard even once from airtel. We have been following up and checking on the status and are told that the engineer will contact us. Till day no one has contacted us.

I had applied for a transfer of sim from postpaid to prepaid convertion and as the sim is from west bangal and it is to be converted to prepaid sim of bihar. So we submitted all the related documents which was asked from us but even after a month no action pp pm pq is taken and response is given to us. They even charge us 50 rs for sim convertuon which i think is not required.
Kindly response the request as soon as possible.

I had activated monsoon offer of 10gb for 3 months. Soon after that my net stopped working and usage was showing 10gb in just seconds (Wonder how). After 3 days customer care told it is due to 3g sim. I immediately changed to 4g sim but still it did not work. Went to airtel showroom in person and got the phone checked. It was not an issue with phone. Tried the sim in another 4g phone still it did not work. Customer care people keep just saying please give 48hrs but it has been 12 days till now. Today i called again and they are saying 48hrs please wait. Then when i asked does it mean by wednesday it will be resolved she says no by thursday. So basically they wanted 72 hrs more and i am sure it wont be fixed. I believe this is just to take away 1 month of free internet they are providing. As it is showing that 10gb got consumed (Which is error in their system side) they do not want to change it back. And whenever i ask the customer care person says my application is not working so give me 48 hrs. Such a big company's application does not work for so many days. Pathetic. Its been 12days and still not fixed. As per support team need 4 more days so for a simple problem 16days

Dear pnb i have to transfer account to money nanad kisore adiwase ke account main paisa chala gaya he 35550 rs account number he.[protected] mera pesi dalvaya he mobile par lucky number bataye he ki apko 500000 rs or pulsar baik di jayege phone karke pesi jama karvaye 6500+10500+6100+6500+5200+750. Rupay account main jama karvaye apse binmra nivedhan he ki mera pesi bapas karva de name. Amar kushawaha

I am karunesh kumar kanugiya, and have airtel braodband connection [protected]. I wanted to shift my connection my one place to another place so i made a request for that in customer care. They denied it because i had some issue with bills and then their disconnection department told me deposit 50 percent of bill so i did the same to resume connection. Now they are forcing me to deposit all the bill as we had conversation to deposit the remaining bill in next month. This is fraud. I want justice

My mobile no: [protected] r. Jayasingh
From last 2 months, many services activated without my acceptance worth about around rs.175.00. Lastly activated videostore on 08.07.2017 at 6.46pm txn id s[protected]. It is very, very unethical.in my family and my business circle, i have approximately 250 airtel connections. I dont have any other company sims. Since i am started to using mobile i have airtel sim only. Dont loose a honest customer.
My primary airtel no: [protected].
Kindly solve the problem and reply to me.

I had opted for a higher plan (Rs. 349) which include unlimited loca+std calls + 28gb data (1gb per day) on 4g sim on 27th june on my airtel mobile no. [protected]. However my network shows only 2g instead of showing 3g or 4g and my net is very slow where as i am using iphone 5 4g handset. Since my recharge of rs. 349 i am having this problem…. On repeated and repeated, i am trying to contact your call centre or airtel representative to solve this problem but your customer care call centre is out of running. Meanwhile, i feel that i am being charged for a higher plan while airtel is providing nil service. Airtel is cheating me and stealing from me from the beginning. And not only that, as airtel has failed in its obligation to provide the service i am paying for, it has affected my work and has caused me emotional distress, and the airtel customer care is apathetic and non-responsive. Considering the aforesaid fact, i expect airtel to resolve my issue as soon as possible, and also redressal for the trauma and loss already caused to me. Otherwise i am compel to port my number to other service provider.

Laxman shrestha
Tezu

Hello.. This site is very useful so first of all thank you for resolving my previous isuue..

Since i complained airtel customer care service several times regarding network problem that in my area network is not available sometime its came and some times it gone.. I can't use net when i m in my house or in office i had go outside then i m able to use data services due to network problem. Customer care representative said that they will working on it but since from last 2 months i don't they working on it... Even the technician from airtel visit on my place they also find problem network but they replied that in this user are limited so we can't provide repeater and i said that i m using 5 connections of airtel and my neighbor has 4 connections so for 9 connections u can't provide repeater or any solution he said talk to customer service center. But i call again there same reply i got it... It is compulsory to use airtel for 3 months because i port all my 5 connections to airtel without checking network.. So i can't convert to other network i have to wait 1 month.. I can't expected this much problem from airtel.. Worst service.
Complait no s which i know are 7620164
Aur 77115093 nd 77029466 nd 77302692
These are remeber so i mention
U can see in picture which i have attach in this complaint. My contact no is [protected]

I want the above mentioned facility on my number. Please go through my number's history and let me know why am i not getting? If i am not eligible then make it eligible for me. If airtels is only the network in the work then its plans also should be only unique to all the customer around the world. It should not be changed based upon customer usage, customer numbers, state wise plans, etc etc. Airtel should be unique for all customers and should provide all facilities to every customers. My number is [protected]

Dear service team,

Hi, this isy azvendra having prepaid connection no [protected]. yesterday I lost my mobile, i want to request the Airtel team to please block this Sim card.
If any further process is there to issue the duplicate Sim card, pl. let me know.

Thanks
yazvendra

Hendset repaired but not dilivered. And there is no response from airtel about it.

Airtel secure num [protected]
Ref num 2032805

Airtel customer id: am-[protected]
Connection in the name of: asif ali mirza
Device: alcatel mw40cj (4g wi-fi hotspot)
Plan: 999+taxes (Postpaid)

I was approached by airtel's marketing (Kolkata) team offering me a alcatel mw40cj, a 4g wi-fi device under postpaid scheme, the offer was to pay 999+taxes per month for 3gb/day + 12gb extra. I had to give away my mts mblaze device as well as pay another 1200+ to the sales executive that visited me.

All was well until the 12gb was exhausted. For the past 8-9 days the speed gets reset to 2g @ midnight, ie 00:00hrs, and it doesnt get back to normal until 6am or so. I have complained 5 times by calling 198 and registering the complain. Each time they promise me that i will be getting a complaint number via email and sms, but i don't get any.

Today the speed was reset to 2g much before midnight, even though i had not even used the full 3gb for the day. When i called up customer care to complain about the same, an executive by the name of partho hira (Bengali) received my complaint and without asking anything said that i have taken the complain and it will be rectified asap, i requested him for the complaint number, he said you will get it via sms (The same excuse each time), when i insisted that this has been happening for more than a week and i need a complaint number or else i will have to approach the consumer forum, the same executive, partho hira spoke in a rude manner and said go and file a complain, i asked him if this is the way you are supposed to talk to your customers, he misbehaved with me and when i asked him if i could talk to a supervisor, he denied and said that you can call again and find someone else to complain to.

Firstly, i have suffered for over a week due to this problem, and now your customer care executives, instead of helping me out, are misbehaving and acting rogue, is this the standard that the company has come down to?

I have been a loyal customer for over a decade now, but if this is the customer "care" that i am going to get, then i would be forced to move to a carrier which would at least train its customer service reps to respect its customers.

Hence, i would like to lodge an official complaint in the name of mr partho hira, for his misconduct/misbehavior and unwillingness to provide me with a complaint number, as it turns out, he did not even register my complain, which i found out once i called back again, and the call connected to another representative.

Next i would like you to either resolve the issue with my connection which throttles the speed to 2g every midnight and takes 6 hours or more to get back to 4g. Moreover, i am unable to check my data usage for the past 3 days, it shows "error. Unable to load information".

If these issues cannot be addressed, i would request you to refund my money and return the device that was taken by your marketing team so that i can get my internet connectivity back to normal, without the daily issues and the harassment that follows, thanks to the misconduct of your employees.

Thanking you,
Your's sincerely,
Tarique ali mirza

I need to unsubscribe my data pack instantly for my mobile number [protected]. Not able to do so using app or online. Do the same instantly.

The network problem in this area is worst. It is impossible for me to even call anybody without intervention. And the data flow varies so much, i mean to even complain this i had to shift my location upto 500 mtrs and it took me around an hour to do write it. YOU can now assume the intensity of worstness in the network.
I could never use my data pack fully, never, not even half of it.
Plz resolve this problem as soon as possible.
People of jharkhand are humans too and we also know some technology. Airtel claims to have the fastest 4G, i think if the problem is not resolved I could be forced to go to court. Having said that I still trust this network so plz kindly, i revere you to fix this problem.