Airtel Complaints & Reviews

I am using no [protected], and yesterday I want to get the information about my bill waiver on your customer care no [protected], and your assistant talk me very rudely and also dont give me any information about my waiver, so therefore I want to register a complaint against that girl whos pick the customer care no [protected] because of her very rudely behaviour with me.please take an strict action against her for nonsence and unaceptalbe behaviour with a customer.

Hi
I got a msg stating that in 499 recharge u will get a benefit o[censored]nlimited calls and internet for 70 days. With extra 1.25gb for 4g handset and SIM for 28days.. the msg never mentioned that i[censored] don't have 4G SIM u will not b benefited of internet for 70 days and nt the recharge service center said anything...so I recharged it.. and within some 25 days I started getting msgs saying that my internet is going to expire in 3 days.. so I called the customer service he told me to ignore the msg and also said that my validity will b till 15th Aug.. I was fine and again i got t same msg to recharge if i want to continue the internet services.. so again I called the customer service he said the same thing like t previous guy said... i hardly use mobile data coz i have WiFi at home so just to check I switched on the mobile data and the data chagres got deducted from my main balance... again I called the customer care I told him everything and now he says that I don't have 4G SIM that's y I will not b benefited with internet... i was so frustrated but he was cool he even told me if I upgrade the sim then t internet services will resume...
So again I called up CC today wanted to know y t different CC says different things and about t internet... who doesn't get frustrated if one has to call so many times.. she was so impatient and she is not letting me talk she is like blah blah blah.. and suddenly my call got transfered and there I got to talk with supervisor.. he said the same thing that I don't hv 4G SIM and I was like y don't u guys send us the clear msg .. he said msg me T&C likha hua hota hai bus wahi hai.. he also said go to airtel office and talk to them and he disconnected the call. he and the previous girl was so rude .. but one cannot go through what's written inside it... so how m gonna know what's the T&C apply means... I may have misunderstood the msg but I wouldn't have been so frustrated if the first CC guy would have said what they r telling me.now..

Hello,

I was told on Customer Call that, we will receive all HD channels, for infinity pack. Payment done. But still Airtel is not able to provide ALL HD Channel [eg : Sony SAB HD, Comedy Central, Star Gold Select HD. Mind you this is only an example, there are more channels not received, so please don't again ask questions as if you guys not aware what channels].

I have open various ticket to get this issue resolved, even asking not to close the ticket without confirming with me, but still all the tickets are closed related to

this issue. Every time I have to spend about an hour over the call, attached the mobile call duration screenshot.

What I came to know from your OWN department that Airtel has to provide an additional device that will attach to the Dish in order to receive ALL HD channel. Since this is WIP, so this issue exists in at-least West Bengal and Maharashtra.

SO why is Airtel advertisment and Callcenter misleading the customers, taking the payment and not providing the services [attached screenshot from your portal]? Why is there no disclaimer or correct information?

Also your service engineers forcefully ask for the Customer Satisfaction Code that appears on the TV screen and then close the ticket.

When do you expect to provide the FULL service?

Regards
Mayur

Dear service team,

Hi, this is Mr SAKET KUMAR from NEW DELHI having airtel prepaid connection no. 0091-[protected]. I lost my mobile today in BENGALURU, hence, I want to request the Airtel team to please BLOCK this Sim card ASAP.

Please guide me through the process of issuing a duplicate prepaid SIM card (if possible, with the balance amount from my previous SIM). I expect a quick solution to my problem with further knowledge of the procedure. kindly contact at ksaket.[protected]@gmail.com
Thanks,

I have made a recharge through my myairtel app after porting of RS 349/ after an SMS came to me o[censored]nlimited calls and 1 GB data/day for 28 days. To my surprise the it has gave me only 1 GB data for the whole 28 days. When I call customer care they made a blunderous statement of it changes for every day and every number and she can not help and she cut the phone.

I have ported my sim from telangana state to westbengal, , , in kalyani municipality nadia westbengal airtel store, , , , my old sim network has no service but my new sim is also showing no service, , , i have went to airtel store for 10 to 20 times they are saying irrelevant answers we cannot do anything there is a system problem plz rectify my problem mobile no [protected]

Dear sir,
There are many problems with mobile signals. We receive very week internet signal or no signal. A new mobile tower is required at my village for good and strong 4g signal. We are facing froblems in chating, browsing, downloading and calling also.
I can arrange land for it. Please reply if possible.

Amit tiwari
Email. [protected]@gmail.com

Rental 499Unlimited call free local+std roaming incoming free par day 100msg 4g handset par 15 Gb nat.. Life time and coll forward coll daiwat Free he 499 ke rental me. this comment your company sele person name is deepak & number this [protected] but found data is 5gb then resovl my problem I send this problem you nodel officer but you don't take nay actions. thanks & regards. guru Nidhi tiwari. (+91)[protected]

Dear sir last 29 days im requesting in your airtel office and your coustomer support but they are all helpless
Aitel no [protected] are no forwaded anh call and sms last 29 days

How is this possible

So please any body can tell me what i shuld be do against airtel company...

What is the responsibilty of airtel company against coustomers... I think airtel is very helpless. Useless company. I want to suggest everyone

This is my personal number and airtel have suspended my services due to somebody had made a complaint of marketing call from my number which was not done. I have written email to airtel attaching my postpaid bill where it clearly shows that the complaint date and time of call made was wrong.
This means anybody can raise a complaint and block any number without taking proper justification from the caller. What about the other customer who will loose their business or the loved ones tries to contact you on your suspended number is case of emergencies and without taking proper justification they just block the number.
This is not fare at all.
Kindly help me to activate my number [protected]
Thanks
Ritesh sahu

Dear Sir, my name is Mr. Montu Boro and Add Vill:Niz Sinduri ghopa, Ambari road, Borgaon, P/O + P/S:Changsari.I am a airtel customer in a long times.I have long times facing a network issues in this area.I want to be try with your open network and improve your network but no any resolved.So please new tower install in this area and resolve permanent solution.

My complain reference no:77214655.
My area Lat:26.12999 Long:91.78051

My contact number:[protected]

This is the mail I got from Airtel on 6-July-2017
We would like to inform you that services for your airtel mobile were discontinued on[protected] due to no usage found on your number in last 90 days. Usage could be with respect to an outgoing call, SMS or data usage. Beyond 90 days period, in case of no usage, charges of Rs20 per month are deducted from main account towards service extension for 30 days. Due to insufficient balance, the amount could not be deducted and services were permanently disconnected.
Please visit the nearest airtel store in your home circle only. You can get the same number reactivated within grace period of 15 days from the date of disconnection by paying reactivation charge of Rs 20 at airtel store in your home circle only.
This I got reply form your Airtel officer
But when I visit BANGLORE OFFICE and BAGALKOT Karnataka office both are denied to do this sim recativation
So pls give me a solution or reactivate my number I'll recharge for my SIM card deduct my balance from that pls
it's a humble request
I visit 4 branch and 2 different place but no solution

I visited Mauritius on 8th of June 2017 and using the airtel app requested the international roaming pack of Rs 149 which seems reasonable and was planned to be used in an emergency only.
I did not get any message for the activation and on 10th of June morning 5:30 AM I got an SMS that Rs 2282.00 has been charged for Data and send SMS to deactivate it. I deactivated it via SMS and I am sure that I have been charged around 200+ for...

Phone accident claim in demege my phone

Respected Sir/Mam, I would like to inform that the Airtel broadband service is not feasible in our area. Wr have already asked for a broadband connection two years before but still now they didn't gave us a connection we even asked last month but they said the same that it is feasible in our area. I'm asking this not only for me, many people in our area asking for connection but they are saying the same .So please I keep my humble request for giving a broadband connection to our area, it is even available in our nearest area but when we ask for connection they are thinking so much to give.So please give us a broadband connection and this is our humble request.
Thank you,
Yours faithfully,
M.Akash

Our Address,
5/10-34, Poonthottam 2nd street, St.Thomas mount, Chennai-600 016
Nearby landmark -near Sangeetha hotel.

Over the last 4-6 months, . we've repeatedly made complaints at the helpline No. "12118" and also at the AIRTEL CENTRE Sector 27 Chd...BUT NO RESPONSE YET AND THE PROBLEM STILL PERSIST.

I've 02 Postpaid & 02 Prepaid Numbers.
[protected] [protected]
[protected] [protected]

There is Zero Connectivity at our residence location # 1490/1, sector 29-B, Chandigarh, for both Voice & Date.

Despite repeated reminders NO REMEDIAL ACTION TAKEN, though we've been paying our monthly bills regularly.

HOWEVER NOW ONWARDS, WE SHALL NOT BE PAYING THE BILLS UNTIL THE PROBLEM GETS RESOLVED IMMEDIATELY.

WITH SUCH A DISGUSTING BEHAVIOUR FROM A COMPANY OF YOUR STATURE, WE SHALL FURTHER BE FORCED TO PORT ALL OUR NUMBERS TO ANOTHER ALTERNATE SERVICE PROVIDER

Sir I live at sarila Hamirpur Uttar Pradesh I recharge my airtel no[protected] by amt 398 for 70 days 4G internet pack airtel give service for few days but now last 7 days there are no internet connection I call at customer care but no response
Is airtel refund my money??
Who is responsible??

I am sorry to infrom u that the airtel servise too poor at garubandha no 2, lakhimpur, assam. Hear rilience have found but airtel have net found 3g properly. Why. U have no responsibility customer setisfaction. Please do somthing . u have situated west add slide north from madhupur. Why have net found airtel net properly. One tower hear. But machanic may do his work not properly. Only do officealy

Some one cheated us and take in your company 50000
1;- (On 28-06-17 :-othpg 270883 zes mobl kwik) rs 19999taken with us mo mobile number is[protected]* but u can contact me on [protected] anyone help us we are in trouble without that money. We are from meddle lore cast family try to hard help us we lost our money not only here 4 more site of online plish helps us and contact us on contact me on [protected],[protected] email add [protected]@gmail.com

2;-not only here on ola money twice (Sbipg[protected] ola money zipcash rs 9999) and (Sbipg[protected] ola mnry zipcash rs 9999)

3;- airtel (Othgp 27532 airtel money) rs 5000

4;- buddu (Sbipg ju[protected] sbi) buddy rs 3100

Totle aprox 50000 fraud on my sbi account

I'm facing the issues from last 1month my mobile number is [protected], smit panchal.

Still my queries is not resolved here in attaching the application reference nos, in mail.. Except that i have call customer care for more than 5-6 times they didn't even registered my complaint, i just file another complaint today and i have give the reference number of today's complaint as well and i have visited the airtel care but i'm not getting any updates. I get simple answer that some one will contact u within 48 hours but except on 3rd june i didn't receive any call. I'm suffering from last one month if the issues will not resolve now so i have to contact consumer forum regarding this because i'm not getting any positive response from your end. Kindly reply for the same.

And here is the complaint reference no.
Thank you for contacting airtel! Reference no. 76624350 has been registered on 01-jun-2017 09:45:33 for your airtel mobile. Our network team will work on the issue and update you within 3 days

Thank you for contacting airtel! Reference no. 77241967 has been registered on 26-jun-2017 12:50:49 for your airtel mobile. Our network team will work on the issue and update you within 4 days