Airtel — While on international number, Airtel alloted the number to a different customer

Evantikas

Address:

New Delhi, Delhi

Airtel: One of the worst and fake service providers … cheating on existing customers.. not sure how they will treat their new customers… Me and my husband shifted to UK with an Airtel Number having international roaming activated on it. We were told that to continue the services, you need to have either an Outgoing Call or at least an SMS, to continue this Airtel Number. In case, there is no outgoing call/sms for continuous 3 months, the number will be disconnected. There was a monthly fee associated with this international roaming service too. I checked my phone yesterday and there was no network in it. I tried every method to make it select the network (Automatic or Manual), but it was not selecting the network at all. I recharged it with Rs 200 to make it working as suggested by customer care, but that also didn’t work. Then I sent an email to the customer care who in reply told me that the number is been allotted to someone else last month... WTF… how is this possible…. I couldn’t believe them as I sent an SMS through that number on 19th May 2015. But Airtel simply allocated the number to someone else even before the completion of 3 months. 3 months from 19th May should be 18th Aug but the number was allocated to someone else on 20th July only. This is really unfortunate that being the number 1 subscriber in India, you are still cheating people. All my One Time Passwords were related to that number and I was receiving them till last month. What will i do now? They are saying that they can’t help and you need to come to India to submit the documents and you will be given a new number. I am helpless now… what to do… I can’t do any transaction online… I have been cheated and given this kind of treatment without any fault…. I will certainly take this matter up.. and won’t let Airtel cheat on customers further like that…

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Airtel customer support has been notified about the posted complaint.

Aug 09, 2015

Updated by Evantikas Airtel - While on international Roaming, Airtel alloted the number to a different customer

Airtel: One of the worst and fake service providers … cheating on existing customers.. not sure how they will treat their new customers…
Me and my husband shifted to UK with an Airtel Number having international roaming activated on it. We were told that to continue the services, you need to have either an Outgoing Call or at least an SMS, to continue this Airtel Number. In case, there is no outgoing call/sms for continuous 3 months, the number will be disconnected. There was a monthly fee associated with this international roaming service too.
I checked my phone yesterday and there was no network in it. I tried every method to make it select the network (Automatic or Manual), but it was not selecting the network at all. I recharged it with Rs 200 to make it working as suggested by customer care, but that also didn’t work. Then I sent an email to the customer care who in reply told me that the number is been allotted to someone else last month... WTF… how is this possible….
I couldn’t believe them as I sent an SMS through that number on 19th May 2015. But Airtel simply allocated the number to someone else even before the completion of 3 months. 3 months from 19th May should be 18th Aug but the number was allocated to someone else on 20th July only. This is really unfortunate that being the number 1 subscriber in India, you are still cheating people. All my One Time Passwords were related to that number and I was receiving them till last month. What will i do now? They are saying that they can’t help and you need to come to India to submit the documents and you will be given a new number.
I am helpless now… what to do… I can’t do any transaction online… I have been cheated and given this kind of treatment without any fault…. I will certainly take this matter up.. and won’t let Airtel cheat on customers further like that…

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Comments

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Evantikas,

This is with reference to your post dated 9 August 2015. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@airtel.com
Regards,
Umesh Arora
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Evantikas,

This is with reference to your post dated 09 August 2015.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.[protected]@airtel.com

Regards
Sadhu Charan
Airtel.presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Evantikas

No information have been provided as of now.. and my ongoing number have been taken by you and given to someone else...

You are a big cheater and totally fraud... You are the worst in the industry with no care of the existing customers and can't say about the new customers...

I tried to contact you but you have simply given the solution by saying that we can't return your old number as it is been alloted to someone else..

I will never recommend your services to any new customer, especially those who are travelling abroad and want to use Airtel's service...