Airtel — wrong charges imposed

Address:

143001

I purchased a vanity number at airtel store. Vanity number cost was rs 2500 but i was given 90% discount. I paid remaining 10% cash on the spot which was rs 250. But when my bill was raised rs 2500 appeared on my bill. When i spoke back to customer representative at the store, he told me that server was down while the vanity number was allotted and will be ractified. It's been now 3 months since this happened. During last 3 months i have visited store on daily basis during my busy hours. I filed a complaint over phone to airtel customer service but there been no help and they reouted to store again. Representatives at the store every day have the same reply. Every day i am told it will be done this evening. I am facing really painful harassments from recovery people as well. I request to wave of[censored]nfair charges of rs 2500 imposed.
Store details : sco-25, 2nd floor, district shopping complex, circular road, upper north, b - block, ranjit avenue, amritsar, punjab 143001. Customer representative : ram, branch manager : mrs. Mamta dhawan (Contact : +[protected]