I have airtel sim no [protected] postpaid no from lucknow.
I have noticed that airtel has activated game buzz services repeatedly on my phone and charging excess bills. This is despite cancelling the request, moment i recieved activation message.
I never opted or requested any of such service?
Airtel service trees are not helping in this matter and advising to send sms to stop the service.
Request airtel to reverse excess charges and investigate how these services are being activated without my consent.
J singh.
Airtel customer support has been notified about the posted complaint.
Verified Support
Jul 19, 2017
Airtel Customer Care's response Dear Customer,
This is with reference to your post, dated 18 July 2017 .
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at [protected]@in.airtel.com
Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Verified Support
Jul 23, 2017
Airtel Customer Care's response Dear Customer,
This is with reference to your post dated 18 July 2017 .
We tried calling you multiple times to get additional details to enable us to address your concern.
However, there was no response.
We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.
Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Verified Support
Jul 27, 2017
Airtel Customer Care's response Dear Customer,
This is with reference to your post dated 18 July 2017 .
We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at [protected]@in.airtel.com
Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd