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AJIO Complaints & Reviews

www.ajio.com
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Updated: Dec 4, 2025
Complaints 4154
Resolved
292
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3862
Bad 😕 It seems that AJIO has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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AJIO reviews & complaints page 30

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C
Claude Dsouza 1
from Harihar, Karnataka
Aug 16, 2022
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Address: No. 74, Prestige Feroze Building, Cunningham Rd, Bangalore, Karnataka 560052

Order no: FN[protected]
Return id: RT76690331

A pair of Puma Liberate Nitro Running Shoes was delivered. The right left shoe was fully faded and the shoes had no tag. I immediately returned. The shoes was picked up by AJIO on August 12. But there has been no acknowledgment from the company via SMS/ email. I contacted the customer care and raised a complaint on August 12. The staff said the issue for not receiving an acknowledgment for the pick up will be resolved on or by August 23rd. They need more than a week (nearly 10 days) to confirm if their staff had picked up the return or not.

There is no proper customer support from the AJIO. I have ordered few items earlier. They have been good. But this time it was absolutely bad.

Kindly help me on this: I want to know if they have received the return and also initiate the refund quickly.
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    M
    Madhvi Purohit
    Aug 16, 2022
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    Payment for Ajio order was successful via phonepe app. But in ajio 'my order' section this order is not showing.
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      K
      Kintalkamtam
      from Dombivli, Maharashtra
      Aug 16, 2022
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      Address: 19 B 704 Verain Regency Estate kalyan shil road

      I want to complain for the Delivery boy Mr Ritvik his contact number is [protected]
      He had come for Ajio return pick up on 12th aug for shoes return for size.
      He mentioned he will go the station and update if get not approved he will return the shoes. So had passed on him the return pick up OTP.
      But till date he did not return the shoes to us and neither answering the call.
      Please take strict action and help me to get my new shoes back
      AJIO customer support has been notified about the posted complaint.
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        M
        Mohammad Meenazuddin
        Aug 15, 2022
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        Address: House no. 8-1-20/1
        Website: Ajio shopping App

        I have ordered a pair of shoes on Ajio and I got wrong size shoes. So I returned the item and it has no door step pick up facility so I self shipped the item with my own money to them on 20th of July 2022. The item got delivered to them on 23rd of July 2022. It took one week for initiating refund. On 29th of July they initiated the refund. But they didn't completed the refund and I have not received the refund amount till today. It is been more than 20days since I have returned the item. I have raised many complaints on there Ajio app and emailed them many times but it is of no use. They didn't not responding to any of them .

        My order details are
        Order I'd FN[protected]
        Return I'd RT74450218
        Amount : 3999/-

        THANK YOU & Regards
        Meenazuddin
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          R
          rajeshpatel5879
          from MUMBAI, Maharashtra
          Aug 14, 2022
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          Address: Mumbai

          I am not able to login in AJIO App & Website its showing access denied. I want to return some products but not able to access login. My login id - Mobile - [protected] & mail id is [protected]@gmail.com please do the needful on urgent basis as return time near to breach.
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            C
            Chirag8413
            from Noida, Uttar Pradesh
            Aug 13, 2022
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            Ajio closed return window before the return till date & i following them since two months but Ajio trying to manipulate me
            AJIO customer support has been notified about the posted complaint.
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              G
              Gaganjit997
              from Agartala, Tripura
              Aug 12, 2022
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              Address: State Bank of India USHA BAZAR Usha Bazar, Chinaihani

              I ordered a parcel the amount also deducted from my bank account. But the order not placed
              AJIO customer support has been notified about the posted complaint.
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                D
                Devyani Dhagat
                Aug 12, 2022
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                I have initiated returned for three product on 21st July and pick up date was 29th July but no pick up has done. And they have cancelled return on 2nd August by them self. I did a multiple call and email but no proper resolution till now. Very worst experience with AJIO and will never shop again.
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                  V
                  Vennela.y
                  Aug 11, 2022
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                  I'm trying to return a product since aug 5th but none of them is coming to pick it up .Today i have put the same request again please pick it as early as possible.I.m getting messages of this kind
                  Hi vennela! We're glad you changed your mind about returning the AJIO Product . Do continue to shop with us.
                  I didnt change my request
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                    M
                    Mo*it
                    from New Delhi, Delhi
                    Aug 11, 2022
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                    Website: Audio.com

                    I ordered 4 delivery items on the 5th of august from Ajio app. order was confirmed and was delivered on the 10th of august, when I received the package it was mentioned on it to consist of 4 items but found only 2 inside the package. reported for the same via mail but no action was taken.
                    AJIO customer support has been notified about the posted complaint.
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                      S
                      Smreti D
                      Aug 11, 2022
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                      I ordered product and the delivery boy said courier delivered when checked there was no delivery.

                      I reported the same to ajio however they had no response or resolution except the delivery agent expressbees has delivered the product.

                      Scam website with scam delivery.
                      AJIO customer support has been notified about the posted complaint.
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                        R
                        Rahi Afshaan
                        from SRINAGAR, Uttarakhand
                        Aug 11, 2022
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                        I ordered benetton sneakers on 01 july, 2022 and were delivered on 16 july, 2022, thereafter I saw the size of the product was more than ordered, so returned my product
                        And on 06.August, 2022, the complaints department is telling me that the product I returned is non ajio !!! Wow! After 20 days and are returning my product back.. Is this the return policy of ajio
                        Even showing in my orders that the product is delivered and return is declined(images uploaded)
                        Want my money back...
                        Ajio should be dragged to consumer court as they are fooling the customers and looting there money
                        Disappointed with Ajio
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                          S
                          Sidxartha
                          from Buxar, Bihar
                          Aug 11, 2022
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                          Address: 3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai – 400 002, Maharashtra, India

                          I have ordered puma Caven Lace-Up shoes..
                          But my money debited from my account and order id not confirmed yet..
                          Kindly help me out
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                            S
                            Sidxartha
                            from Buxar, Bihar
                            Aug 11, 2022
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                            Resolved

                            Address: 3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai – 400 002, Maharashtra, India

                            I have ordered Puma Caven Lace-Up Casual Shoes, & make payment with my paytm wallets.. But my money debited from my wallet and order id not received yet..

                            Kindly help me
                            +1 photos
                            Aug 11, 2022
                            Complaint marked as Resolved 
                            They're not solving my probem.they don't take any step to solve this
                            AJIO customer support has been notified about the posted complaint.
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                              A
                              Areti Akhila
                              from Hyderabad, Telangana
                              Aug 10, 2022
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                              Returned the product but the amount of rs 900 is still not refunded in my account
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                                P
                                PujaMurugan
                                Aug 10, 2022
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                                I had ordered 2 T-shirts on 11th July 2022 from Ajio, order Id: FN[protected]. They had debited the amount of Rs 2102.70 and cancelled my order. I have been seeking refund from them but they are just delaying the process. It has been a month but they’re not taking any action. I have lodged a complaint regarding this issue for more than 3 times, ( complaint number: COM[protected]) but the response has been irresponsible. This has given me mental stress so I want the refund to be done as soon as possible with interest from the date of cancellation.
                                AJIO customer support has been notified about the posted complaint.
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                                  N
                                  Nimay_10
                                  Aug 8, 2022
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                                  Website: AJIO mobile app

                                  I have order some clothes from AJIO app and choosed Axis bank net banking as my payment method. The money has been deducted from my account but the order has not been confirmed.

                                  I request u to look into this matter. I have ordered for rupees 2910 .
                                  AJIO customer support has been notified about the posted complaint.
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                                    S
                                    shiv2kx
                                    from Moradabad, Uttar Pradesh
                                    Aug 8, 2022
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                                    I bought 2 jeans from your company on 1st june 2022 and placed a return on the next day for the same jeans beacuse they were not a good fit for me. For 2 months i struggled with your company to pickup the same but no pick up was done and i was told that there is some technical error so we cant assign a AWP number. Now after 2 months i have been told by your company that i should selfship my product. Now When i have self shipped and the product has reached your warehouse 15 days ago. Still no refund has been issued.
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                                      P
                                      Padmavati rai
                                      from Raipur, Chhattisgarh
                                      Aug 8, 2022
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                                      Hi

                                      I have made a purchase of 1678 for a pack of 6 chair covers

                                      I returned all 6 chair covers on 30 July but I
                                      Only 273 amount was initiated as refund by ajio. Which is the cost of only 1 chair cover.

                                      My concern is that they have not refunded amount of 5 chair covers . Attaching the screenshot
                                      +4 photos
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                                        A
                                        ankitgoyal.
                                        from Zirakpur, Punjab
                                        Aug 7, 2022
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                                        I have ordered lee Cooper shoes order id FN[protected] on 24/06/2022 and requested to return the product (within 15 days) due to small size.But no person of their delivery agent came to pick the product and no call made by delivery agent to us regarding picking the product, so all fake attempts made by them to pick the product.It is requested the company on email and over call to return the product but no response from them. It is requested to help in returning the wrong product.Thanks in advance.
                                        AJIO customer support has been notified about the posted complaint.
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