AJIO Complaints & Reviews

I had returned my order (Order ID: FN[protected], Return ID: FN[protected]) on February 1st, and Ajio assured me that the refund would be processed after the quality check by February 6th. However, even after multiple follow-ups, I have not received my refund. I have tried reaching out to Ajio’s customer support multiple times via email, but I have not received any helpful response. Their customer care helpline is also unreachable due to high call volumes, making it impossible to get an update. Since the refund has been significantly delayed beyond the promised date, I request immediate action to resolve this issue and process my refund at the earliest.

Jhandu ajio, you soon gonna banned by indian customers, dont play with their hard earned money, bhagwan sab dekh raha hai, itne paap mat karo, mine Fabindia necklace I received it wrong but always stating right product delivered, this is not going to get accepted, i want this pathetic necklace to be returned, since soo many months i m trying to contact ajio, , they are irresponsible, not at all supporting, lootere chor ajio,

Order number- FN[protected]

A payment was processed and debited from my account. however, I have not received an order ID. A screenshot of the payment confirmation is attached. I request a full refund.

my AJIO account number is : +91 [protected]

I have ordered a product from ajio - Women Slingback Kitten-Heeled Sandals cost rs 749.i have received that product but the quality of product is not as expected.i have returned that product on 6 Jan, and it passed quality check from the app. Yet I haven't received my refund. it's has been 19 days.

It has been almost 3 months since I have ordered, returned and complaint about an order I made - Shoes for Rs. 2500.
I have ordered for shoes for my workplace, as we had a particular colour code to follow which was not as per that on receiving it. I returned it, initially the person has rejected taking it back saying its brown ( as per colour description on app as well), but it looked maroon on the app while seeing the shoe.
The person took the shoes, cancelled at QC & he has not returned them nor have I got the refund for my money, this has happened to my friend as well before & seems like a very nasty strategy to cheat customers.
BEWARE OF AJIO !

Incident 1:
My sister ordered a pair of bootcut jeans from GAP, but we received skin-fit jeans from another brand. When we raised the issue, your team insisted that the product shipped was correct and refused to initiate a refund or exchange.

Incident 2:
I recently ordered American Eagle jeans, but instead, I received Reebok leggings. I immediately initiated a return, but your team rejected it, claiming the product did not pass quality checks. This is unacceptable, as the mistake was entirely from your side.

I placed two orders comprises with 7 pulovers( 4 - Club York and 3 - Armisto) with Ajio on 11th December 2024 (Order IDs: FN[protected] and FN[protected]) worth approximately INR 6, 500. Upon receiving the products on 14th December 2024, I realised they were unsatisfactory, and some pullovers (especially the Club York brand) appeared used or second-hand with tags misleadingly attached to suggest they were new.

Unfortunately, I mistakenly applied a “No Return Coupon” for a minor discount of INR 400, not realizing it would forfeit my right to return. When I contacted Ajio’s customer care and grievance team multiple times, they consistently refused my return and refund requests despite the legitimate concerns raised.

This practice feels deceptive and unfair, as the products do not meet quality expectations, and it seems like Ajio is using such coupons to clear old or unsatisfactory stock.

I request Ajio to process a refund to my Ajio Wallet so I can purchase suitable items. If this issue is not resolved promptly, I will escalate further to the National Consumer Helpline and consider legal action.

Order ID FN[protected] has not been delivered to me n yet marked as delivered and I'm not getting any help from customer care.
The delivered date shows 26 November but I did nor receive any package.
Please help me get my refund

I had order two gold products from Ajio app (order number FN[protected] and FN[protected]) on 16th November 2024. On 20th November, the delivery was going to happen and during the delivery I noticed that the unique product code mentioned on Ajio app were not matching with the actual products. I had called Ajio support team on this issue and asked them whether I can accept it or refuse. As per there confirmation since the code was not matching I refused the delivery and ajio team had also assured that again they will be delivering the product and I had also told them to not cancel since the gold price had increased by that time. Later without delivery they are telling as per their policy they have canceled it. Firstly they had given false assurance that product will be delivered again and later they have cancelled the product when the gold price went high. There is fraud happening from ajio side.

Respected Ajio,
I am your precious consumer, you haven't delivered by parcel. I ordered on 8th Nov, 2024 and but today 14th Nov, 2024. I haven't received my delivery on time. It's is 48 Hours Late.
Register my complaint seriously 😒.
Thank you...

In ajio app i am unabl To place order … while opening bag in ajio app its saying you can’t place a new order… how to get back to normal to my account???

I'm trying to buy some stuff from the AJIO app and in order to do that whenever I am opening the bag icon on the top right it is showing "Sorry! You can't place a new order" . I can't even delete the app as it already have ₹500 in the Ajio Wallet.

I had ordered 5 products from Ajio on 11 September.
Order Id: FN[protected]
Total amount for order: 1467.99₹
Convenience fee: 28₹ (included in total amount above)

Unfortunately 2 items got cancelled from Ajio’s side. On one of the item ajio refunded me my whole amount including convenience fee of ₹ 5.60 and on the other item platform fee of ₹ 5.60 did not get refunded.
Since I did not cancel this order why do I have to bear the platform fees?

Already talked to customer care, but they do not have any answer. They are not registering my complaint. I requested a supervisor call back from AJio side, but they didn’t call me back at any time.

Dear Consumer Complaints Team,

I am writing to express my extreme frustration and anger regarding my experience with Ajio, a company that I believe is actively looting consumers' hard-earned money. They have taken Rs 5, 090 from me, and despite my repeated attempts to resolve the issue, they persist in claiming that it is resolved when it is clearly not. I have not received my complete order. On September 15th, I was expecting the delivery of three products:

Indya Xrohit Gandhi Rahul Khanna Dress - Rs 2, 454 (not delivered)
Indya Embroidery Lehenga Choli Set with Dupatta - Rs 2, 636 (not delivered)
Indya Ready to wear saree - (Delivered and returned)
However, I only received a notification for the Indya Xrohit Gandhi Rahul Khanna product but I got Indya Ready to wear saree delivered. The other two items were never delivered to me. I returned the ready-to-wear saree earlier.

The delivery person confirmed that only one item was delivered. However, Ajio's representatives absurdly insist that all products were sent in one consignment. This is not only false but also demonstrates their disregard for customer satisfaction. Their customer service is the worst I have ever encountered, and their app is equally frustrating.

I called customer care again on September 20th and spoke with Aastha, followed by her supervisor Monish. Both claimed the issue was resolved and that no refund would be issued. They stated that the package wasn't tampered with, implying that it was delivered as intended, which is unacceptable given that I did not receive the majority of my order.

This situation is causing me significant stress, and I feel deeply frustrated and disheartened. I am requesting a full refund of Rs 5, 090 for the undelivered items or the immediate delivery of the products.

Despite my repeated attempts to resolve this issue, Ajio customer care continuously insists that the matter is resolved, claiming that since it was shipped as one consignment, all products were delivered. This is simply untrue. Their customer service representatives have been unhelpful and dismissive, leading me to conclude that Ajio is not committed to addressing customer concerns.

I have never encountered such a poor shopping experience, and I believe their practices are unacceptable. I urge you to investigate this matter and take appropriate action against Ajio to protect other consumers from similar experiences.

I am attaching screenshots of my complaint submitted the same day my order was marked as delivered. Additionally, I received an OTP for the Indya x Rohit Gandhi product, while I have no confirmation for the Indya ready-to-wear saree that I ordered.

If this matter is not addressed promptly, I will escalate this issue further and take necessary action against Ajio for their fraudulent practices. Consumers deserve better, and I expect immediate intervention.

Sincerely,
Tuhina Chatterjee
[protected]
Order ID FN[protected]

I have placed one return order for one item that was purchased via ajio portal. On 1st Aug, 24 the pickup partner picked it up and I have shared the otp with him. But till now it was not being updated in the portal.

I have raised multiple tickets, but they closed it by saying that I was not available at my home and that’s why they were not able to pick it up.

I have a word with the delivery guy as well. He is agreeing that he picked it up from my home. I also have the cctv footage.

Can you please look into the issue and refund the amount?

Refund Amount: 759.50
Return id: RT[protected]
Ajio Complain Ids:COM[protected](8th Aug), COM[protected](17th Aug), COM[protected] (20th Aug)

Subject: Missing Item in My Order [FN[protected]]

Dear [Customer Service],

I recently placed an order with you (Order Number: [FN[protected]]) on [25 aug 2024]. However, when I received the package and opened it, I found that the item was missing from the box.

I have attached photos of the packaging and the contents received for your reference. I kindly request a resolution to this issue, whether it be a replacement of the missing item or a refund.

I appreciate your prompt attention to this matter and look forward to your response.

Thank you for your assistance.

Sincerely,
[Abhinay]

I ordered Carlton london sterling silver earrings code no. S550403E. The box we received has the same code on the label but inside the product is different. We received Carlton london earrings code no. S584603E/1.

In spite of repeated return requests, emails and calls to customer care my request is not being accepted and no solution has been provided claiming that correct product has been dispatched and no return request will be accepted. I also asked for proof from the company that they sent the correct product but they are not giving any proof and they just reply that the package was intact at the time of delivery. This does not verify that correct product was sent by the company in that package.
It seems that the company is involved in fraudulent trade practice.

The product has been returned but no refund was made

Order ID: FN[protected]

I have placed an order for 3 kurta sets on 28 July 2024. The first package containing 1 kurta set was delivered without any issues on 1 August 2024. In the second package, it was written it is containing 2 items. After opening, there was only 1 item that too with missing dupatta and the other item was completely missing. Ajio confirmed that all items have been delivered. I called the customer care and...

Dear Ajio Customer Care,

I hope this message finds you well. I am writing to express my concern regarding my recent order (Order ID: FN[protected]). I received only three out of the six shirts I ordered. The details of the received products are as follows:

Regular Fit Polo T-Shirt with Short Sleeves, Pink, Size L
Product Code:[protected]
Price: ₹472.50
Barcode:[protected]
Regular Fit Polo T-Shirt with Logo Embroidery, Red, Size L
Product Code:[protected]
Price: ₹390.00
Barcode:[protected]
Solid Regular Fit T-shirt, Mustard, Size L
Product Code:[protected]
Price: ₹586.50
Barcode:[protected]
The items I have not received are:

Regular Fit Polo T-Shirt with Short Sleeves, Pink, Size L
Product Code:[protected]
Price: ₹472.50
Regular Fit Polo T-Shirt with Logo Embroidery, Pink, Size L
Product Code:[protected]
Price: ₹390.00
Stripes Regular Fit T-shirt, Navy Blue, Size L
Product Code:[protected]
Price: ₹586.50
The order status shows as 'delivered' in the app, but these items are missing from the package I received. Please look into this matter urgently and arrange for the missing items to be sent to me or provide a refund for the undelivered products.

I look forward to your prompt response and resolution.

Thank you for your assistance.