AJIO Complaints & Reviews

Subject: Missing Item in My Order [FN[protected]]

Dear [Customer Service],

I recently placed an order with you (Order Number: [FN[protected]]) on [25 aug 2024]. However, when I received the package and opened it, I found that the item was missing from the box.

I have attached photos of the packaging and the contents received for your reference. I kindly request a resolution to this issue, whether it be a replacement of the missing item or a refund.

I appreciate your prompt attention to this matter and look forward to your response.

Thank you for your assistance.

Sincerely,
[Abhinay]

I ordered Carlton london sterling silver earrings code no. S550403E. The box we received has the same code on the label but inside the product is different. We received Carlton london earrings code no. S584603E/1.

In spite of repeated return requests, emails and calls to customer care my request is not being accepted and no solution has been provided claiming that correct product has been dispatched and no return request will be accepted. I also asked for proof from the company that they sent the correct product but they are not giving any proof and they just reply that the package was intact at the time of delivery. This does not verify that correct product was sent by the company in that package.
It seems that the company is involved in fraudulent trade practice.

The product has been returned but no refund was made

Order ID: FN[protected]

I have placed an order for 3 kurta sets on 28 July 2024. The first package containing 1 kurta set was delivered without any issues on 1 August 2024. In the second package, it was written it is containing 2 items. After opening, there was only 1 item that too with missing dupatta and the other item was completely missing. Ajio confirmed that all items have been delivered. I called the customer care and...

Dear Ajio Customer Care,

I hope this message finds you well. I am writing to express my concern regarding my recent order (Order ID: FN[protected]). I received only three out of the six shirts I ordered. The details of the received products are as follows:

Regular Fit Polo T-Shirt with Short Sleeves, Pink, Size L
Product Code:[protected]
Price: ₹472.50
Barcode:[protected]
Regular Fit Polo T-Shirt with Logo Embroidery, Red, Size L
Product Code:[protected]
Price: ₹390.00
Barcode:[protected]
Solid Regular Fit T-shirt, Mustard, Size L
Product Code:[protected]
Price: ₹586.50
Barcode:[protected]
The items I have not received are:

Regular Fit Polo T-Shirt with Short Sleeves, Pink, Size L
Product Code:[protected]
Price: ₹472.50
Regular Fit Polo T-Shirt with Logo Embroidery, Pink, Size L
Product Code:[protected]
Price: ₹390.00
Stripes Regular Fit T-shirt, Navy Blue, Size L
Product Code:[protected]
Price: ₹586.50
The order status shows as 'delivered' in the app, but these items are missing from the package I received. Please look into this matter urgently and arrange for the missing items to be sent to me or provide a refund for the undelivered products.

I look forward to your prompt response and resolution.

Thank you for your assistance.

Hi,

I ordered a dress from online platform Ajio. Since the dress was smaller I requested for exchange for larger size within the exchange period however the exchange request was cancelled by Ajio and I was sent an email stating refund will be processed within 28th June but till date no refund has been processed.

Order ID EX[protected]
Order placed on Mon, 17 Jun, 2024

Email from Ajiobr...

Order number : FN[protected]

I am trying to raise the return request from past one week for this order but the request was not being processed due to some technical issue on their website/app.

Now they are saying that the return window is closed which is not at all acceptable.

I want to return the product as it did not fit me well.

I am writing to formally lodge a complaint regarding a significant issue I have encountered with my recent orders with AJIO, as well as the concerning lack of response from your customer service department.

Approximately 22 days ago, I placed an order with Ajio for Cosrx - Advanced Snail 92 All In One Cream | 100.0 ml worth ₹849.07. Regrettably, the wrong items received were Beardo Hair Color. Again, I received product with no tag on it and when I return the product delivery person denied accepting it as there is no tag, then again, I connected with the AJIO team they guide me again to send email to the complaint email. Same as the pervious order I didn't receive any response yet and worth of the item is ₹340.00. One more order delivered to me again with wrong item and the worth of the item is ₹718.43. Since then, I have made multiple attempts to contact AJIO customer service team via email, but have received no response whatsoever.

Additionally, during recent phone calls with AJIO executives, I was informed that they were unable to assist further as my issue could only be addressed by the complaint department. To my dismay, I was told there is no internal communication channel between customer service and the complaint department, exacerbating the problem and leaving me in a frustrating predicament.

Given the seriousness of this matter and the substantial amount of money involved, I kindly request an immediate resolution.

I am seeking confirmation of the initiation of the refund process for the faulty items.

Please treat this complaint with urgency, as the lack of communication and delay in refunding my money are both unacceptable.

Thank you for your attention to this matter. I look forward to your prompt response and the swift resolution of this issue.

Sincerely,
Vandana K.

I recently purchased a t shirt from them and it had poor quality. It takes around 10 days to arrive and when it arrived, the packaging was torn. It was my first experience with AJIO and really get disappointed.

I bought a TUMI Duffel bag of Rs 15, 000. When i opened the parcel, it was empty. The outside package was NOT tampered but the ajio luxe box was open. Obviously it is the fault of the company and not the courier delivery.
They are not refunding my Rs 15, 000....

I am writing to express my deep dissatisfaction with the recent experience I had with my order (Order ID: F[protected]) placed using the mobile number [protected].

Initially, I ordered a pair of black and white Superdry shoes (UK size 11) which was canceled on the last day of delivery without any appropriate reason provided. This was already quite disappointing.

Following this, I ordered a pair of retro Superdry shoes (white) which took 7 days to arrive. However, the frustration did not end there. Upon receiving the order, I found that the shoes were in a terrible condition – dirty, out of shape, and without a box. This is completely unacceptable.

To make matters worse, despite ordering UK size 11, I received UK size 7 shoes. This level of service is shocking and far below the standards I expected from Ajio. Adding to my frustration, the delivery agent charged me INR 3300 instead of the actual order amount of INR 3128.

Moreover, I have been trying to reach your customer service for over 2 hours without any response, which is incredibly frustrating.

Given these circumstances, I demand the following:

Immediate replacement of the shoes with the correct size (UK 11) in pristine condition.
A refund of the excess amount charged (INR 172).
Compensation for the inconvenience caused, preferably in the form of a promotional code for future purchases.
If these issues are not resolved promptly, I will have no choice but to escalate this matter further.

I hope to hear from you soon with a resolution to this matter.

Sincerely,
aditya

I placed an order using net banking . but after the net banking transaction was completed. got the message that the transaction failed and if any amount was deducted it would be returned after 5-7 days
tried customer care but we cannot contact customer care as no contact number displayed on website

Few days back I was having issues with my Ajio Account as whenever I tried adding items my card was not visible and a message "Sorry you can't place a new order appeared"

Now I looked up for solutions for this problem on the net and someone suggested that I should PERMANENTLY DELETE MY account and make a fresh new one with my same email and phone hence I sent a mail to the Ajio team for the same.

However after...

I ordered a pair of shoes for ajio first Then the size did not come right, then after rechecking, ordered it again but again the wrong product came. When I made the return, the money was not credited to my pnb bank account but it shows in the app that the money has come into the account
Mark as unresolved issue

Refund not initiated even after products were picked - COM[protected]

Even after atleast 50 email follow ups and 20 calls to Ajio, my above complaint is not resolved. It was raised by me on 7th JUne.

Courier guy took products from me, when he was only supposed to pick only 3 items.
The excess 3 products that courier guy took along with him, were never refunded by AJIO. Now it has been a month almost and after continuous follow ups, AJIO is not refunding my amount or product. my case is Ajio product 3pc shose are picked delivery courier from my house in excess products picked please solve this I have shared all photo copy of shose and order no of picked which through.NOT RECEIVED MISSING PRODUCT @3PC SHOSE Please call [protected] : Exces products pick up 3pc addidas shoes 6mm in two order id (FN[protected], [protected], FN[protected] and FN[protected])

I have ordered 2 shirts from Ajio Order Number: FN[protected]
and received the wrong product against the same.
Ajio is denying for refund or delivering the correct product.

I have ordered the "Cantabil Mens Shirts" and received the Cantabil girls Nikker.

Request you to please help me to get the refund amount of 1768/-.

I ordered the Buda jeans joggers from AJio on May 18th. The thing I ordered was black, but when I received it, it was dark green. So I immediately requested the return of the product. When I file a return request because I received the incorrect goods, Ajio executives respond that the proper item was dispatched.

I ordered 3 kurthi set on 8th May 2024 and received only 2 products and I contacted customer care multiple times but they are repeating they delivered the product.
My order id is FN[protected]
Missing product details are
SAABHI Bandhani Print Anarkali Kurta with Pants & Dupatta Size 3XL (Brand size XXL)

Amount I paid 1, 396.67 (Includes Convenience Fee)

I ordered 09 products worth 6k in May 2024. Out these 9 items, 3 products were NOT received; and 1 was incorrect product. Ajio badly messed up my order. As a loyal consumer, I registered complaint with their Ajio customer care but they were useless. Did not acknowlegde my compliant and instead said they have "STRINGENT QUALITY STANDARDS" to check and verify that all products were sent. This certainly was laughable! I am registering this complaint here today solely to make realize that Ajio is not trustworthy. Will certainly NEVER ORDER from AJIO ever again.
Their mess costed me a loss of INR 2k! Very disappointed by Ajio

I placed an order for a black hoodie with the word "dope" printed on it from Ajio, but they sent me a different item with an inexpensive and dissimilar print. I requested a return, but they insisted that they had sent the correct order. I contacted their customer service department, but they reiterated the same information. This is a clear case of fraud, and I would like a refund. Please assist me in resolving this matter.