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AJIO Complaints & Reviews

www.ajio.com

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Updated: Apr 28, 2026

Complaints 4158

Resolved

292

Unresolved

3866

Bad 😕 It seems that AJIO has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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AJIO reviews & complaints page 2

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I had ordered a shoes last week and since the size didn't fit well I returned the shoes. After returning I received the refund in my account but since then I have been unable to place a new order. I even tried adding stuff in my bag but when I click on the icon it shows. 'Sorry, You can't place a new order.'...

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Address: Sugandha Nilaya, ground floor, #2,4th C cross,vivekanandngr, 1st main, sidhartha layout

I had ordered EX[protected] on March 1 and delivered on 13 March. I ordered a kurta pant set but received a 3 year old baby girl's dress. I raised a return request stating that a wrong product has been delivered and uploaded the picture of the received item. The courier guy came on 26th and refused to take saying it is not mentioned for him that he has to pick up a wrong product and that ajio will charge him if he picks it up. He cancelled...

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Address: Mumbai

I initiated an exchange request for a product that I had ordered in XL size to be replaced with L size. When the delivery guy came for the exchange, he refused to give the L size product because the XL product that I had was giving him EAN mismatch issue when he scanned it. Note that the product and packaging is unaltered and is in the same condition as it came in. On reaching out to the customer care, they keep repeating that of EAN mismatch...

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I ordered indo raga brand kurta on 3rd march2024 order ID FN[protected]. in AJIO e-comers app. The item delivered on 7th march2024 from DELHIVERY courier i opened that pack on 11th march-2024 wrong item received insted of kurtha received maroon colour sarey so i returned that order but they were replied me that "they packed & dispatced correct item" saying that request cancelled because the item is correctly shipeed at our end". so I called...

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Whenever i try to place an order on the Ajio Application, it pops-up a message "sorry, you can't place an order".
Also, I have 800 rupees in the Ajio Wallet, that i am not able to transfer to my Bank.
I tried calling the customer service, but no response.
Please lodge my complain....

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I had ordered a jacket last week and since the size didn't fit well I returned the jacket. After returning I received the refund in my account but since then I have been unable to place a new order. I even tried adding stuff in my bag but when I click on the icon it shows. 'Sorry, You can't place a new order.'...

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Ajio delivered me a wrong product and now stating they shipped the right product which I had not received ever. Infact no communication in this regard was given to me. I have submitted each and every detail of the product, return pick up failure proofs, etc but to no advantage. I had ordered KVF Fashion Floral Skirt -suit set bearing order id FN[protected] but had received a mustard yellow colour completely different dress with the same brand....

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Ajio delivered me a wrong product and now stating they had shipped the right product and I had received the same as well despite the fact that I had categorically confirmed that no replacement was done. I had submitted each and every detail of the product and pick up failure details etc. but to no advantage. I had chased them during the entire 15 days slot of return window but they are refusing the refund and now the return window is also...

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I placed an order of a product om 3 nov 2023 and receive on 10th nov and also at same day i create return and refund request of the same product. From ajio refund was initiated on 13 nov 2023 but as of now 21 nov 2023 my refund is still not reflected to my bank account. I have tired 8/9 times to contact the customer champion they all narrate the same old procedure and tell me to wait another 48 hours. They are more eager about getting rated...

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Hi,
Please find the attached statement,
The refund haven't received refund for one of the following two orders..
1. Order ID: FL[protected] - amount 5824.00 inr
2. Order ID: FN[protected] - amount 5824.00 inr
I have received only one refund and other one is not refunded.
Even after seval emails this issue is not resolved....

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I have two orders placed (screenshot attached) on 30th August.
It's 27th September, non of the order has been delivered or provided refund for.
I have raised several complaints as well for the same still there is no progress.
I have received refund 29th September only after raising several complaints and sending email.
Also refund ammount is less than what I have paid for the order. As the order was canceled...

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I have ordered some products from Ajio and wish to return them. I was trying to return them from October 2nd, but the return requests were getting cancelled the next day with a message `Hi ****! We're glad you changed your mind about returning the AJIO Product FL[protected]/FL[protected]. Do continue to shop with us." This happened two times so far in the past one week and the products are not yet picked up. I already contacted the customer...

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I had placed an order for below mentioned 2 products vide order number FN[protected] on 17 Sep 2023 and received incorrect items on 21 Sep 2023 against this order. I immediately upon unpacking placed a return order vide order no. RT[protected] mentioned that the items are wrong and do not match the items ordered from the app along with photo proofs. This return request status was put on hold for verification and was rejected stating that the...

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Address: SS Plaza, 74/2 Outer Ring Road, 29th Main Road, BTM 1st Stage, BTM Layout, Bangalore â€“ 560068

Bought two shoes from Ajio and returned them as I didn't like the product. They assigned this request to their third party logistics partner Shadow Fax.

An agent from Shadow Fax picked my product from my home on 2nd September 2023 he acted like he did updated the status as package picked up. Usually it takes some time to get confirmation from Shadow Fax when they picks up the order and it takes days to issue the refund....

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Website: AJIO.com

The product got delivered on 8th of September. I want to exchange the product due to size issues. Since the product is out of stock and reached Ajio customer care on 11th of September and they told me that i will receive a call back . But i didn't received any call from them but they closed the complaint without any proper information. I again called them on 18th September and they again told me to wait till 21 September for the product to...

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I initated a return of my product for 11/09/2023
return ID #RT[protected]

i didnot received any product tag in the item and while returning the item the delivery boy is asking for the tag of item and he didnot pick up without tag

So please help resolve this complaint ASAP
Regards...

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Website: Ajio.com

Hi,
I am Ayaan. I recently placed an order on ajio but somehow I chose the wrong delivery address. The order has not been shipped yet even it is not packed yet. ORDER ID # FN[protected].
I also contacted to their customer care but they are not willing to help me. I can't place a new order as the prices are increased by double amount.
Please help....

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Hey there, I had placed an order (FN[protected]) on AJIO on 23rd Nov 2022. And I didn't like 2 of the 3 products from my order. I have raised a return request (RT[protected] for the said products on 28th Nov 2022 with refund amount of Rs 1231.43. However, on 29th I received a refund of Rs 691.43 but the refund amount of Rs 540 for one of the items has not been credited to my account.
I have raised 2 complaints (COM[protected] & COM[protected])...

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Website: Ajio

I ordered clothes today, the payment was successful but the order was not placed....

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I have bought malabar gold pendant from ajio on 2nd October from 18 days they have not shipped my product despite various complaints and now i don't want the product they are not canceling it also from 2 days i am trying to cancel they are not giving my money back now no one from company is helping me refunding my hard earned money
Order id fn[protected]...

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