AJIO Complaints & Reviews

I ordered a jacket worth 7.3K from Ajio on 17th july. Paid using credit card. Order is not delivered and i got message that your order has been cancelled, but nothing was updated on the app. Customer service is worst and they don't help I've no idea how to get my money or order. It says order shipped but it's not. I asked the delivery company and they say there's no such order.

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These are my product details for ajio app.
I have put return request. Not no one came to pick it up. Now they are showing return window is closed. I have tried several time to chat Or call but it's not helpful. I mailed my complaint but didn't get any revert.

Hello Sir,

I have purchased an item from AJIO recently and was not happy with the size which for the sandals ordered for my kid, now I wanted to exchange the same, but without any notice AJIO blocked my account and was unable to check my order or return my order. and I have invested good amount of money to buy the product.
When I call the customer care they were saying based on their policies they have blocked my account due to high returns which they have neither communicated before ordering my product. I don't care even if they block my account but as a consumer I have the right to return.exchange the product as per their policies and they have blocked me to do that now.
Here is my ORDER ID of AJIO : FN[protected]

Kindly understand as a consumer as I have not paid for AJIO Services but I have paid for my product and I have right to exchange/return.

Order ID : FL[protected]
This was ordered on 14th July and it is at the same status it was on 15th July. The delivery date at the time of order placement was 16th then 18th then 19th then 21st then 23rd and now it’s 28th which is also past due. And I’ve raised multiple complaints with them but still there is no response and they are not even letting me cancel the order.
Please assist me in getting the refund and getting compensated for the harassment they have been doing from past 2 weeks.

I have requested for refund of my 03 articles approx rs 4000 which was not credited to my bank account for more than a month. I called customer care and was informed that there was some technical glitch in their system and the amount will soon be credited.
Since then I have been informed everytime I mail or cal that amount has been credited to my bank account if it’s not reflecting there then I was advised to share a copy of bank statement.
In the meantime you blocked my ajio id also

Now you are writing me in the mail after blocking my id that the amount has been credited to my AJIO wallet which I can use by logging.
First of all I didn’t tell you to credit it to my wallet the instruction was to credit back to my source and your replies are also very unsatisfactory that you cannot help in the matter.
Who is responsible for my loss and I want my money back in the source I.e my bank account.

Few days ago I bought 5-6 products from Ajio and when they got delivered I returned 2 products as I didn't like the quality of the product against the price I paid for it. The products were successfully passed through a quality check and I got a message that my refund is initiated and it will get refunded in my account. It's been already 4-5 days and I haven't received my refund yet in my account. The money to be refunded is 1887/-

It's been several days they haven't taken any initiative for refunding our money. You can go to play store and check the reviews on refund policy. Several customers are complaining about this. Their email is [protected]@ajio.com, they'll just send automated replies.
My order ID is FN[protected] I had paid 799.
Please look after this. We want our money back.

My order ID is FN[protected]

I had paid the amount by phone pe and I cancelled the order. But still I didn't get the refund. Please make it as soon as possible.

I had ordered one jeans, after i got the delivery came to know that the fit is not proper. As the website says it is different from what I got. So I request the team to replace the item. But after 10 days pickup is not done. The maximum extention for pickup date is also over. I am not getting any communication from the team about my item. I had called the customer care several time but I am not getting any solution or any reasonable answer.
Because of this the refund also not initiated.

I had cancelled my order and they haven't refunded my money yet now it's been 15-17 days
Order#FN[protected]

I ordered one gram gold coin from from ajio and when i received the package it was looking fine except one small hole in plastic bag, i thought it would be fine but later when i opened package, coin was missing from it, everything else related to coin like broken tempered certicard and tin box was there but main coin was not there.

i took all the pictures and raised complaint to Ajio helpline and also sent them email with all...

Ajio company doing scam with block user account even some order in process condition.
They told you do not return product even if the delivered product are already used, size, fabric, color issue. If you return then i block your account and you do not have permission for returning and refunding, but if your in process order (which process in blocked account) delivered, you do not reject/return also no refund option can provide (delivery boy not accept cancelation). No review or feedback police provide, no complaints options are available against this scam.
Ajio team not respond.

I am facing this issue.

I think this is big scam by Ajio if they block multiple accounts in when ordered are in process and customers can loose his money in some faulty product which not returnable/refundable.

Be careful if you shopping on Ajio.

I am milap alondra. On 10/07/2022 I ordered a bag on ajio with ORDER ID. FN[protected] from registered Mobile number: [protected] &
Mail Id :[protected]@gmail.com.

Total Amount of that order is 10, 267/- rupees and on 20/07/2022 I successfully returned the product with RETURN ID :RT73925432 and it has passed all quality check but I haven’t received REFUND of that order yet. I made payment with UPI mode.

Few days back I spoked to ajio customer care and they said that your account linked to Mobile No. [protected] has been blocked due to high returns and if you want your refund mail your details to following mail id that is : [protected]@ajio.com they will solve your issues as soon as possible.They gave me inquiry number : INQ[protected]

I purchased few items from AJIO and I didn't happy with he products as they are not like original quality so I raised a return request and they cancelled without any information, again I raised a return request and the again canceled. now the return time period over and I am not able to raise a return request again. My Order ID: FN[protected]
amount:1655.82 INR

I placed my order and was not happy with the product so returned the product but the amount of rs 1430 is still not refunded in my account

It's been 8 days since my product has been collected and It is still showing that the product is in transit to warehouse. How much time will it take to reach the warehouse and get my refund?. I want my refund as soon as possible

Dear Sir/Madam,
I ordered 4 Tops on 18/07/2022 from AJIO(Ecom express) not delivered yet. Customer care said some products are RTO locked. Please look into this matter and deliver the product as soon as possible. Or else Refund my money.
AWB number of items:
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Thanks & Regards

It's been 8 days since my product has been collected but it's still showing that the product is in transit to warehouse. How much time will it take to reach and give my refund. It's disgusting to see such a huge delay. I need my refund ASAP

I had raised a complaint "COM[protected]" to AJIO customer care as I was unable to login to my account. Later, I got to know that my account has been blocked due to higher returns without any notification. Furthermore, complaint has been closed without confirming with me.

I have been a regular customer to other shopping apps like Myntra, Amazon, Flipkart but haven't seen them blocking me for higher returns.

I was able to place orders and was suddenly blocked from AJIO without any notification on my registered email id, notifying via phone. If you have the user blocking mechanism, you should be transparent with user by complying below points :

1) Give a counter to the user while he is raising returns telling that you are left with N numbers of returns for this month.

2) There should be a limit to placing orders as well when you have limit user from returning the belongings. As you are basically blocking the user from returning the order he placed.

3) You can charge the handling/shipping cost to user instead of blocking him as that account has my personal information such as Card details, home address.

4) There should be some intimation to user via email, sms, call telling that your user is going to block so that he can take the actions accordingly.

As per clause #4.6. "If the User is dissatisfied with the purchased Product received from AJIO, " I should be allowed to return the below order id's which I do not wish to keep it anymore with me. As these orders were placed before blocking my user, I should be allowed to return them.

I request you to raise a return & refund my amount which is around 20, 000 rs which is very valuable to me. Due to this huge financial loss, I am going through mental agony and I am feeling depressed nowadays and unable to focus on my daily activities.
Order ID : FN[protected] & FN[protected]

There were a few more articles which I ordered and those were cancelled without providing any valid reason.

Also, please take the necessary action against the customer care agent who has abruptly closed my complaint without confirming with me.

I have all the call recordings available with me for the conversations I had with AJIO customer care. Let me know if you want them as a proof.

Requesting you to reply as earliest.

I placed my order of 3 kurta's total of rs 3185.07 which was deducted from my account but the order was not placed. I would like to request my money back in my account