AJIO Complaints & Reviews

Wrong product delivered

Just by returning the ordered product they are blocking the accounts how rude this is we are returning their products same unused condition and for that they are blocking really very unfair shopping site and that site has no proper customer compliance too please fuys dont shop from this ajio site amazon and flipkart are soooo better than this one

For the order number,
FN[protected]

I didnt receive one of the products and I have been following since 3 months for my refund. . They say that product is delivered and close the tickets simply. .
I need my refund back

I have ordered a jeans a month back ago, but I received a wrong product. As per their exceutive I had made a exchange. Delivery boy refuses to take exchange. further their executive said that after 15 days return request will be generated. But still this issue is not resolved even after mails n calls. They are not providing the refund as well. not taking their product as well. No replies to mail or calls

They picked up return of the jeans. I have proofs. Now they are saying they cancelled. They took back the clothes and they also gave my money and bot returning back. My order # FN[protected]. Its Been 20 days and they are fooling around by not returning money.

One month back i ordered two products from Ajio, once I canceled 2 days after placing the order. One item was delivered to me after a week. After i received the product I saw that it is a cheap quality product and I wanted to return it, to my surprise I was logged out of my ajio account and when I tried to login it did not work.
Then, I sent a mail to their customer support, they replied the next day saying that due to high returns...

Hey, it's been already 10 days since I returned 2 products of Ajio of which the payment was prepaid. I haven't received the refund of 1887 Rs in my account yet. Their consumer helpline is also not working and emails are also not being answered. Please resolve the issue.

Hey, it's been 10 days since I returned the ajio products for which payment was prepaid. I was promised refund and it's already more than 10 days and I haven't received the refund of 1887 Rs in my account.

Been more than a month since they banned my account for high returns. I had money in my Ajio wallet which they haven't yet transferred into my bank account despite me sending them the details when asked for. I have called them, mailed them, tweeted them multiple times, yet no result.

Suddenly Ajio account got blocked and I am now unable to return my existing orders. Customer care is useless and even though the agent confimed that the products will be returned upon email request, the response I received is that nothing can be done since account is deactivated. This is unacceptable because my money is stuck and I am unable to return these items.

Ajio app blocked my account without any prior information given to me.
I mailed many times to customer care but they dont respond.
I want to return few products as they are small in size but they are not doing

I had few prepaid deliverables n refunds to be initiated but it got logged out all of a sudden on 2/8/2022 n since then I have tried multiple number of times I'm not able to login. I read on Google n learnt that my account might be deactivated. This is not the way you treat your customers. You should have notified before taking the action, completely unethical. As I had size issues, a product was damaged n few didn't look like the way it looked on the images I had to Cancel the orders n re order. If that was my mistake you should have notified me. Nothing, you cannot just directly delete my account. Very disturbing. This is the first thing I'm doing in the morning. Kindly please help me with this as soon as possible, thank you.

I ordered a dress with overlay and there is no overlay with it and it does not have a tag so the delivery agent is not accepting the order

Money was debited from my AJIO wallet on June 25, 2022. The amount was ₹2, 601.9. This was debited without placing any order. The order id is FL[protected].

This order id is of an older order which was placed on February 18, 2022, and I returned it and I got the refund also in my bank account on March 6, 2022. And now on June 25, 2022, they deducted the same order amount, and I did not place any order. AJIO customer support executive has checked it over a call and confirmed that it is due to a technical error and she has lodged a complaint but every time they say that we have processed a refund in March and told me to check with the bank. They are not talking about money debited in June.

I tried to order a product and the money got debited from my account but the order got cancelled. I have been waiting for the refund to be processed but their has been no action from their side...AJIO Ref No[protected]... please make it as soon possible..

I tried to order a product and the money got debited from my account but the order got cancelled. I have been waiting for the refund to be processed but their has been no action from their side...AJIO Ref No[protected]... please make it as soon possible...

I have been shopping with ajio for quite sometime now and then suddenly i get an email from their end saying they have blocked my account because of high returns, so what if i have returned their products, the product quality would not be matching my expectations so i am obviously going to return them ! And just because of that you can’t block me, either levy delivery charges or some other measure .
Very upset with ajio and would not recommend anybody to use it henceforth.

Dear Sir
I am an extremely disappointed customer of AJIO.
we have been shareholders of Reliance companies since childhood and our faith in the name made us trust Ajio as well.
This has been my worst experience in online shopping in the past so many years.
kindly note the following

ORDER NUMBER- #FN[protected]
item- set of 2 glass dispenser with metal lid and rack from home centre.
i had received the item in totally smashed condition which i should not have received but since it was the maid, she didnt refuse taking the delivery in the first place amd the delivery man was in a hurry to just leave it and rush.

after many attempts on phone call and finally on mail, i convinced the customer care to pick the item after a formal complaint was registered-
Complaint number- COM[protected] with a promise that the complaint will be resolved before 28th july 22.
A return id was generated #RT75395526. This return request was subject to returned item being cleared by quality check!! how is that possible with an already broken item?
On 28th july i recieved a call that the complaint has been resolved and that we need to close the complaint as resolved.
i tried to tell the lady that lets wait until it has been picked up but she insisted that return has been generated before 6th august and so she needs to close complaint before 28th july. which she did

the courier pick up person arrived on 30th july22 and refused to pick the box as the item was broken!
i tried calling up customer care and after 5 attempts could reach the customer care champ- and she said she couldnt see any mail communication regarding this complaint and that she will generate a complaint again.COM[protected].

so here i am with the same circle and no resolution.

kindly tell me how will a broken item pass your quality check? how will this refund be initiated?
we shop online to save time. we shop from reputed companies with the faith that they have quick and transparent redressals of complaints.

please help

My ajio account has been blocked by ajio team without informing me just after I ordered two order of several items . They cancelled two items by themselves without any reason and have not refunded yet and blocked my account. And now I am unable to return my 4 products approx my 8000 rs has been blocked by ajio. And now they are not helping me . Neither they are picking up the product nor they are refunding my money which they have cancelled. Kindly help me regarding this.
My ajio complain no is COM[protected].

Kindly help me regarding returning my products, I want to return these products due to size issue kindly arrange the pick up.

Order id - FN[protected], 2 Products
U& F Fit & Flare dress with floral print (xl) & Floral Print Gown Dress (xl)

Order id - FN[protected], 2 Products
Floral Printed A-Line Kurta Set Burgandy (xl), v neck Anarkali kurta set yellow ( xl)

Two products were cancelled from your side kindly issue refund of those products

Order id - FN[protected], Ishin - Floral Printed A -Line Kurta set (L) Amount - 1294/-

Order id - FN[protected], Women Touch Floral Embroidered A line dress (xl) Amount - 536/-

Please resolve my problem as soon as possible.

Hi, Its been more than 3 months and there is no resolution till date. I have raised so many complaints that my product is not picking up and the return is getting cancelled there is no response from the team. Now they are asking me to self ship the product what is the point o[censored]sing an ajio online when we have to self ship?? cant we go and buy outside? We use online apps because things happen at out door step. And after waiting for 3 months now they are asking me to self ship and they say that my area is not serviceable for pickup. One of my product has been pickedup by them recently a 10days ago. Why cant they pick the product at the same time?? This is all stupid things done by ajio when they cannot pickup they should not deliver us.

Order ID - FN[protected]
Return ID- RT66910078