AJIO Complaints & Reviews

On Mon, Jul 18 2022 I received the order Order ID FN[protected]

On account of the size issue, I wanted to return two of the three products I got. By mistake, I placed the return request for all three products. The return request ID is RT74590502.The delivery executive who came to collect the product informed me to give all the products or else he will have to cancel the return. Immediately I informed customer care, to delete one product(the pink shirt in size L) from the return request, They took the complaint. However, they have canceled the complete return which is a clear miss from your end. After two days I'm not able to log in to my account. I became suspicious. Contacted customer care many times. Still, they didn't resolve. The next day I.e. today my account was blocked.

When I searched on Google I got to know about such instances of account blocking. This is highly unethical and unacceptable. When your allowing return then customer will obviously return. In case of more returns, you can inform the customer or impose some other things by way of penalty but straight way your blocking the account. And worst part is that our money and credit get with you. This is pure theft. How could you this ? Never thought how mentally disturbed one can be by your act. I literally cried before customer care and requested to return the product and give back my money. At least they can do this much.

Don't open my account no issue but at least place a new return request for the two products(the two green shirts) I want to return.

Kindly help me out in getting this resolved

AJIO had an offer running which said if we shopped for more than 9000 INR we would get free rewards which could be collected post the return period is over. Few days post the prder I got a mail with the rewards I would get but the coupon codes were missing in the email. When I called AJIO, I was told they would be sent later once the return period is over.
Nothing was shared when the return period was over. When called/mailed AJIO they just told me that backend team can only help and they raised a complaint. Its been more than a month and they still havent given any rsolution. They just keep extending the dates.
Coupon Codes were not shared for Rewards.
Order Number: FN[protected]

My ajio account has been blocked and did not refunded my money

Date of the Incident: 21-July-2022

My Mobile Number: [protected]

Full Description: I am Sachin Varshney. I have ordered 4 pair of shoes from Ajio Online Shopping Platform, and after successful confirmation of all 4 orders they got cancelled by the company itself without any reason. And when I had a talk with customer care (on[protected] they said to reorder without giving any reasonable explanation. When I go to reorder, I am not getting the same products at the same price. And if the products are now available on the same platform, then why they can't provide the product that I have successfully ordered. Because of this, I have suffered Mental trauma, and the time I have spent while ordering my shoes got wasted.

Desirable Resolutions: Now I request you to pass the instruction to deliver my orders as soon as possible & award me other compensation, as you deem fit for the mental injury that I have suffered due to their unethical behaviour.

Thank You.

My order is picked from my end but refund is not credited yet .it is showing order return pickup is on hold
1-Ex[protected]
2-Ex[protected]
My ajio account is not working im unable to open the ajio.

My name is Jasdeep Singh Sial. I had placed an exchange order on ajio for a Armani exchange jeans the return id being RT72237952. The product was picked up from my place on 26th June 2022. It’s been 20 days that I have not received any refund for the same and on 9th July 2022 I received a call from ajio that my account has been blocked but I was not told the reason for the same. And on 15th July i got a call from ajio that I have sent a yellow T-shirt instead of jeans. It’s just a scam that they guys are doing and they don’t want to refund my amount. The delivery guys checks the product, take pictures and scan the products before picking it up. The delivery guy only after quality check picks up the product so the question of me sending a yellow T-shirt is completely baseless. I had sent the original product. I also have a video graphic proof that I had returned the jeans. If you want I can share that also. I will be attaching pictures of the delivery guy picking up the product which is a blue jeans. You can clearly see that he is picking the blue jeans and even taking pictures of the same and no yellow T-shirt can be seen.

Regarding return request, i created a return request but in ajio side they cancelled return request and self ship the product.multiple times i raise a complaint to ajio customer care but they didnt respond proper way.now please return pickup my product and refund my amount.iam not able to self ship the product

Regarding return request, i initaite return request, but ajio side cancelled and create self self they mentined easy returns in ajio but they create a problem like this.iwant to product return and i want refund my amount.

29th may i have ordered the shoes for 9799 .
2nd june i have received the order which was wrong color and design . After complaining 25 times my order was picked up on 19 june

after picking up the product it reached the warehouse of the company, after this the company cancelled the return and saying that it will not provide the refund nor the shoes they are totally making fool to customers . After this i have made 200+ calls no one is providing the same answer some says you will not get the refund and some says please wait you will get its been too long i am not getting any resolution by th e company. Worst service the government should band this company. After all this i have seen the rating of the ajio head office mumbai not a single positive review. Please help me to get my refund.

I would also like to tell you kindly shut this company before it fools other customers.

Please also refund my money 9799
order id - fn[protected]
registered mail id in ajio - 8441.[protected]@gmail.Com

Ordered something from Ajio and items quantity was 6 but when I opened there was only 1 item that too wrong. I informed and complaint Ajio about this. I was assured that my money will be added in wallet and for same. I have been chasing them from last 7 days, now they said the products are delivered and I am lying. So they closed my complaint and dint refund money for undelivered 5 products neither for returned wrong product.

Again I called Customer Care just to cool down angry customer they lied about reopening the complaint but they didn't.
My complaint ID COM[protected], COM[protected]

I had my worst experience shopping with AJIO. My account got suspended in between a ongoing order. They never delivered some products nor refunded me. I called customer care multiple times, it has been 3 weeks now that customer care is being ignorant. Can you please help me get my money back on this online fraud?

I am vishwesh i have ordered 4 pair of shoes that are cancelled by company itself within 24 hrs. After successful confirmation of order. And when i talk to customer care they said to reorder. When i go to reorder i do not getting the same products at the same price. And If the products are now available the why they can't provide the product that i have successfully ordered. Please try to resolve my problem as soon as possible.

I am vishwesh i have ordered 4 pair of shoes that are cancelled by company itself within 24 hrs. After successful confirmation of order. And when i talk to customer care they said to reorder. When i go to reorder i do not getting the same products at the same price. And If the products are now available the why they can't provide the product that i have successfully ordered

I have ordered t shirt through ajio app after receiving the product the quality was not good so returned the product refund has been initiated but not yet received till now it has been 6 days till not received the refund amount return id : RT73860589 please consider my need.my refund amount is Rs.149

I ordered shirt and socks there come in one package I opened the package only socks is there shirt was not there, status was showing it's delivered I go to the return section and mention product was missing but there showing return request is done I have not received the product I can return them back the product please i want product if it's not possible give my money return back I requesting to ajio please check one's and give my money return back tq

My account was blocked after order items worth of 16000 and the products I received are different from the products I ordered size was different, colours were different, there are no rate tags. I called to customer care but they didn’t respond well they just holding up the call .I want to return the products and I want my refund money back.please solve this problem

They haven't deliver my order

Couple of days back, I received a call stating that the account is being suspended on account o large return items as it involves significant cost to Ajio.

My complaint is - when there is policy of " no questions asked return policy" and absence of return quantity limit, how Ajio can suspend the account? I am not able to even see my details.

This is unfair. Ajio should either specify return such limits and conduct fair practice in ecommerce. They have no right to keep customer in dark and suspend the account.

The product I have orders seems like used with no pants and dupatta which is shown in original image
I want to return the order

This is the worst experience I faced with AJIO

Help to close this issue

My account was blocked.I don’t even know the reason why they blocked account they didn’t even notified about the account block.when I placed the order and made payment of 16k account was active, after receiving the wrong products and that to without rate tags they have blocked my account and there customer care also didn’t saying anything they are just keeping me on hold I want my money back and I want to return these wrong products