AJIO Complaints & Reviews

My ajio account was suddenly blocked i have lots of products for return but they didnt unlock my account and not even replied the emails..

Payment deducted but order status null on Ajio App
I ordered on Ajio yesterday at 10pm and paid 1165 INR
no answer on customer care number

My account has been blocked with no prior intimation and with no warning whatsoever. A very stupid excuse has been given stating that my account was blocked due to high reverse pickup. However, I was not warned about this and there are certain products which I wish to return and which cannot be returned because my account is blocked. When I ordered, there was a 15 day return policy.

I have ordered a pair of shoe a while ago, I have done the payment of Rs 1055 by net banking (SBI) and payment was sucessfull.
It was also showing that order got placed.
But I didnt receive any sms confirmation for order placed.
Order is also not showing in My orders section.
Please look into this.
I have attached files supporting my complaint.

I ordered may products from ajio. I returned one product. After 2 days, ajio blocked my account without prior notice. It's been 15 days i am calling them, sending emails. They are not responding and not resolving the problem. I want them to refund my money into my bank account. I don't want to use ajio again and I will suggest everyone not to use ajio.

They have block my account saying there are more returns, please note that there are many products which I have retained too. And most returns were due to size issues. They should not keep return policies if they don’t want returns. I have not done anything out of law or breach any terms and conditions. They can’t block my account. Plus After blocking account they are sending my already ordered products.My concern is how can I can return those products which I have received after my account got blocked. If they are sending products they should keep the return window open. If you don’t take further orders from me it’s fine but take my returns
Regards
Kajal

Hi Team,

I have ordered 3 products in one order.. but I received only one product.. I raised the issue getting sorry for inconvenience emails but not resolution.. complent ticket number COM[protected]. In app it's shoy refunded but actually it is not refunded..

Please do needful on this..

Hello Team,
On 29th June I got automated call from Ajio that your account is blocked due to high return.
My concern is how can anyone block my account without prior intimation.
Now my 3 orders were already placed worth ₹`17k apprx and now in between Ajio blocked my account.

Connecting to telephonic customer care they told that as the account is blocked we cannot access it. Kindly email us, they will review and fix the issue.
I was ensured by Ajio customer care executive that the return will be accepted by the email team.
My friend's account was also blocked but her product was returned by telephonic customer care itself. I dont how they are not able to return my product.
It is not that I have returned almost all the products, I have kept many of them too.
I am really disappointed by their service. My return recently got increased due to bad delivery service from your company because of which I have to return/cancel my order. We can review it by history.
The products which are delivered to me are of no use to me (no proper fit/not looking good) what will I do with such a product?
I just used Ajio service. There was no prior intimation from their end that if I return any more products, my account will be blocked. If that would have happen I would have been cautious.
They are putting me in a very bad situation by doing this. First, Ajio customer care executive ensured that if I mail it, your product will be returned. And now Email Team are only saying that we cannot accept your return.
If Ajio just wanted to block my account, why did you accept my order then?
This is clearly cheating on the customer.

Kindly accept my request to return all my products for the following ID:
1. Order ID FN[protected]
i. Adilette Lite Logo Print Sliders (Reason: Not comfortable)
ii. Brand Print Open-Toe Slides (Reason: Not comfortable)
iii. Perforated Clogs with Slingback (Reason: Size is big)

2. Order ID FN[protected]
i. Textured Round-Neck T-shirt (Reason: Size is Big)
ii. Logo Print Crew-Neck T-shirt (Colour: Olive) (Reason: It is duplicate)
iii. Logo Print Crew-Neck T-shirt (Colour: Red) (Reason: It is duplicate)
iv. Mid-Rise Panelled Joggers (Reason: Not comfortable)
v. Club Crew-Neck Sweatshirt (Reason: Not comfortable)

3. Order ID FN[protected]
i. Zoom Winflo 8 Lace-Up Shoes (Reason: Not comfortable)

I wanted to keep some of the products and I wanted to exchange of few products for perfect fitting. But due to all these issues, I am seriously afraid that my money will be stuck.
The total amount of all the products comes to around 17k and I can't let it go. I was just using your service, if there have been any alert, I would have been cautious.

I request Ajio kindly accept my request of returning the products.

--
-- Regards,
Sonik Madhani
([protected])

Hii team,

I placed an order of YUFTA-Embellished Straight Kurta Set from AJIO ON 9th July via order ID: #FN[protected] . At the time of arrival my order, I wasn't home. So the delivery agent called me up to enquire to which I asked him to wait for 5 mins as I'm on my way. He told me that he is keeping the order outside my house and asked me to share the OTP as he was running late for other delivery.

Within the next 5 mins, I reached home and did not find my order. The delivery agent is claiming that he has delivered the order but I did not get my order. It is very disappointing for me as I have a keen trust in AJIO and I often shop from there. I really want you guys to look into the matter and help me with my missing order.

Waiting for an early response.

Today i.e. on 13th July 2022 I saw that my account was blocked because i had returned some products. I Contacted customer care many times. Still they didn't resolved.

On account of size issue I had to return the items received. Neither I received any call or information regarding this. Never faced such things.

When I searched on Google I got to know about such instances of account blocking. This is highly unethical and unacceptable. When your allowing return then customer will obviously return. In case of more return you can inform customer or impose some other things by way of penalty but straight way your blocking the account. How could you this ? Never thought how mentally disturbed one can be by your act.

Kindly help me out in getting this resolved

My registered Id with ajio is [protected]@gmail.com

Near about 24-26 June I placed return request of my order which is expected to picked up near 29 June and refind on 2 July 2022.

Till now no pickup has been done as well as my account is blocked 2-4 days ago without proper notice.
Customer care number is giving different advices everytime I ask them for help.
No reply or revert for email.
Such a pathetic service they are given.
Please initiate request for return

I have applied for a return on 30 July 2022. The refund was initiated by Ajio but I haven't received the money from my bank
Order ID:#FN[protected]
Return ID: #RT73500540

I have received the order on 18th June and tried raising return request n number of times but couldn't place one and then raised complaint I.e complaint id COM[protected] and over a call I informed that I won't be reachable on my number from 25th june to 2nd july and still they tried to attempted return request which is ridiculous.
And now return request window is closed which is amazing service provided by you.

I am sharing pictures of my product which is Red cheif Genuine Leather slip on casual shoes.

Please generate a return request at the earliest or escalate this issue ASAP.

Hi,

This is kuppuraj from hosur tamilnadu.

Since I brought one product from Ajio and received in teared & without tag …. Last 2 weeks chasing for replacement but nobody responding .

What can I do ..Feel frustrated …

Kindly help & advice what I ned to do.

ORDER ID # FN[protected]

Attached images fyr.

Thanks & Regards,

KUPPURAJ.G

+[protected]

Dear sir i have order on dated 04.07.22 and its delivery date is 09.07.22 but this order is not yet delivered. I raised a complaint on 09.07.22 regarding this but no resolution available. No custmer support no time value. This is very bad company .

सर नमस्कार सर मैंने 4 साथ 2022 को एजइयो सरफेस से एक फिदातो ब्रांड का डबल बेड शीट विद टू पिलो कवर ऑर्डर किया था जिसकी वोटर आईडी एफएन[protected] है यह 97 2022 को डिलीवर बना था लेकिन ए जिओ कंपनी के डिलीवरी पार्टनर द्वारा यह पिकअप नहीं किया गया जिसके रेफरेंस में 9 तारीख को कंप्लेंट दर्ज करवाई उसके बाद भी कोई समाधान नहीं निकला कस्टमर केयर में कॉल करके भी पूछा कोई समाधान नहीं मिल रहा हेल्प मी प्लीज

My account has been deactivated by Ajio Team. Now I am remedyless to return or exchange the products which were delivered after deactivation of my account. Also, I am following up with customer care for more than 10 days now and my problem is not yet resolved.

Ajio blocked my account without informing me and I have 5K money in my wallet, which I can't use anymore I want my money back

I have order on 04.07.22 delivery date is 09.07.22 but on date 11.07.22 that order is no delivered. I call care center raise a complaint but resolution is not done . No custmer satisfaction.
I request all of my friends not order from ajio.

I tried to order a product twice and both of the times the money got debited from my account but the order got cancelled. I have been waiting for the refund to be processed but their has been no action from their side.