AJIO Complaints & Reviews

I ordered a levis white jeans from the Ajio site on 31st of July. The product got delivered to me on 7th of August. After opening the package and trying on the product, I did not like the product color and design so I tried to return the product.

Initially I could not return the product as the application showed that there was no courier service available at the same pin code where they delivered the product the very day. I used another address for the pickup where the courier services were available. The product eventually got picked up on 27th of August. The pick up guy visited my premises on 27th August in the afternoon. He thoroughly verified the product and the tags, matched it with the image on his phone and asked me to check my application for the pickup done message. I check the application which revealed that pickup was done and he handed me a receipt of pickup done.
The application showed that refund will be generated till 10th of September 2021. On 5th of September I receive an SMS from Ajio saying that I have cancelled my return request. How can I cancel my return when the pick up has already been done?

After consistently calling the customer care numbers I wrote an email to the customer care stating in detail my problem. The reply i got was from one of there executives by the name Afreen Khanam who in the email wrote that the product they have recieved from me is Non-Ajio. How can a product be Non-Ajio when the pickup guy verified it with the picture and only then picked it up? If the product is Non Ajio, the pickup guy wouldn't have picked it up in the first place.

It occurred on: 7/08/2021

I want my refund . Where there are other ecommerce sites who refund the money the moment the pickup is done, Ajio is taking months to return me the money I have paid them even after returning the product .

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

uzma shafi

Order Number: FL[protected]

Sir / madam,
I have ordered a product on 16 sept with order no as FL[protected] with payment amount as ₹659.00 However due to size issues I opted for return and my return date are upto 7 October.
But I could not return the product as The delivery return person haven't still come for the pick up. Please help me resolve my issue. Thank you.
Order id #FL[protected]

I sent a return request of my order. Because what I got is not what I ordered. My return request has been accepted but no one came to pick up the order. Please take the product back ASAP. My return I'd is #RT46478280. My order I'd is FL[protected].

I bought a pair of crocs from ajio and What I got is the same colour but different model. So I sent a return request but my order hasn't been picked up yet. Please take the product back and Return my money ASAP.

I had placed an order in the ajio app on August 2021 with the order id: FL[protected]. In that bulk of order 2 products wasn't delivered, but in the app it was showing as delivered. I have written multiple emails and raised multiple complaints with IDs (COM[protected], COM[protected], COM[protected], COM[protected]). I haven't received any resolution till date nor have I received refund nor the product it self.

Hello sir, maine ek product order kiya tha ajio app se uski Order ID FL[protected] hai vo product maine return kiya tha but uska refund muje 1 month ho gaya abhi tak nahi aya...maine customer care pe bhot bar call kiya but muze sirf dates diye gaye.aur abhi 1 month ho gaya product return karke abhi tak refund nahi aya...Main apko sare details mail pe bhi share kiya tha par abhintak mera refund nahi aaya..

Return ID - RT44054000 & pickup recpit main attache kar diya hai.. Please process my refund..

Complaint no -
COM[protected]

Refund date you given :

4-sep

7-sep

16-sep

21-sep

28-sep

01-Oct

but still my refund didn't received..

Thank you

I had ordered seven items (t-shirts and pants for kids) on Sep 9th. I got one tshirt and one pant on Sep 15th. The other items were supposed to get on Sep 23. But, they got returned to the ware house. There was no message or information from their side. I did not receive the refund yet.

The order ID is given below:

Order# FL[protected]

I ordered a shirt from AJIO and it wasn’t delivered. It is shown as delivery unsuccessful and that refund will be initiated in a few days from july 21. It’s October now and so far i haven’t received any sort of refund or any news about it. This is quite disheartening. I have lost my hard earned money. Please do something about this.

I had cancelled my order wuth id FL[protected] and I Haven't yet received the refund amount, also tried reaching the company through emails n calls but neither do they reply nor pick up calls have tried since last 5 days .
I want my 1624 rs back please do needful

Order id: FL[protected]
i have retuned pume tracksuit which costed arround 4000 INR .
it is been 11 days still i didn't received refund .
they raised my complaint for refund
complaint id:COM[protected]
they says that problem is resolved still i have not recieved my money
pathetic experience

I cancelled my order partially but was delivered and i paid for it. Next day i tried to return the product but it was giving error. I tried complaining to their customer care mail but getting only automated response and no actual help. My order no. is FL[protected].

My order is not placed . As I did get any confirmation message from ajio and no orders is shown in my orders . Thing is paid using card. Money got debited. I request you to please do e needful at the earliest.

My ajio account has been hacked and somebody has used my ajio wallet money Rs 3770 and ordered gold coins for himself. The order id is#FL[protected]

My ajio account has been hacked and somebody has used my ajio wallet money Rs 3770 and ordered gold coins for himself. His address and phone number are fake. The order id is#FL[protected].

CALL centre Mumbai India

Refund not recieved rs 13246 please help lot of complaints raised by ajio but refund not recieved
Complaint numbers
COM[protected], 24379918, 25016263 solved on 11sep, 26sep, 28 sep 2021 but no refund recieved
Order reached return address on 03 sep 21

Order FL[protected] has been returned with Return id RT44516026 Refund not yet received

Complaint number 25237410 due date over on 04 oct 21 refund not rec'd
Complaint number 25530322 due given 11 oct 21 no refund recieved please support and help me iam not working and this is very big amount for me my family is angry on me don't make my life unhappy

I'm facing problem during order placed.
payment done, order confirmed.
but at my app, in Order option there I found that no order placed.

my transaction ID:[protected]

transaction amount: Rs. 2757.60

transaction time: 04/10/2021 at 23:46:00

What is the way to refund my amount.

FL[protected] order number
04/10/2021
not refunding my amount

04/10/2021
[protected]
I cancelled my order its not refunded

I return the product on 23 sep 2021 but still no refund in my bank account n they update their side that amount was initiated .. I call them so many time n they gave me different different ans.. plz help me