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www.ajio.com
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Updated: Nov 29, 2025
Complaints 4141
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292
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Bad 😕 It seems that AJIO has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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AJIO reviews & complaints page 85

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K
Kumari31
Sep 25, 2021
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I ordered 6 kurtis on 23 September. I payed the amount also but upto now I did not get any information regarding the order. I even mailed the problem to the customer care also but till now they didnot respond. Please check the status of my order and send the kurtis or please return the money.
My mail ID [protected]@gmail.com
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    P
    Payal5643
    from Bokaro Steel City, Jharkhand
    Sep 25, 2021
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    My money was deducted from my bank account but the order is not placed.
    AJIO customer support has been notified about the posted complaint.
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      2
      20BVC025_jyothi shree n
      Sep 25, 2021
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      Resolved

      I placed an order for 4 items and paid Rs.1667 through Google pay. The payment was confirmed but I got no order confirmation message or anything. It shows null in the orders section through.kindly help me solve this
      Oct 3, 2021
      Complaint marked as Resolved 
      I sent an email to ajio and included the receipt screenshots and they refunded the amount
      AJIO customer support has been notified about the posted complaint.
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        M
        Malavikajp
        Sep 25, 2021
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        I have placed order on 04/9/21 and I didn’t received 4 of my items with order ID -FL[protected] and it shows delivery unsuccessful -return complete.but I never cancelled those orders and haven’t even received any phone call or text regarding the delivery .Later i emailed them asking for refund since I didn’t received items and I already prepaid for them using gpay.Their reply mail said that refund will be received within 7-10 business days .It’s been 15 days and I haven’t received any refund .Refund amount is 1718/-
        +1 photos
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          U
          Udayan Deore
          Sep 24, 2021
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          The product was first ordered on - 31st July which got cancelled by the Ajio what ever the reason may be, the product was back in stock and order was placed again on 18th August .

          The order again got cancelled the next day !
          Called dozen time the customer care redirets the call to IVR and disconnects, fortunately once the call got connected and complain was raised . Complain ID - COM[protected], which was to be resolved by 14th September is still not solved, calls are not getting connected and there is no response on email .

          Kindly do the needful and assist with providing the refund that belongs back to customer .

          @Ajio atleast have the courtesy to refund if you don't have courage to pickup the call and help the customer.
          AJIO customer support has been notified about the posted complaint.
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            B
            bhaweshb
            Sep 24, 2021
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            Complaint id com[protected]
            order/return id ex[protected]
            i have contacted customer care so many times by mail and phone call also but they are not assisting me i want my refund i have given bank account number but they are not issuing refund.
            AJIO customer support has been notified about the posted complaint.
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              D
              Diksha888
              Sep 24, 2021
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              Address: Banglore
              Website: Ajio.com

              I ordered 2 T-shirts in (L) size (maroon and olive) from Ajio. But I have received (S) size olive green tshirt. I am getting EAN number mismatch error while exchange pickup, whenever I apply for return of the product it gets ean number MISMATCH error.
              I am unable to contact them on customer care number as they are not available so I emailed them but are not responding.
              AJIO customer support has been notified about the posted complaint.
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                S
                SakshiGoyal
                Sep 24, 2021
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                I had placed an return for an product on AJIO within the return policy time frame but its been almost 50days since my return request has not been picked up nor have I received any refund on it.
                AJIO customer support has been notified about the posted complaint.
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                  R
                  Rakendu
                  from Kozhikode, Kerala
                  Sep 24, 2021
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                  Website: Ajio

                  Order ID- FL[protected]
                  ECom Tracking ID- [protected]
                  This is to inform you that, I am fed up with Ajio delivery process. I have orderd the clothings almost one and a half month before(9/08/2021).The ajio message has came showing that delivery was unsuccessful, but any kind of notification for the money refund has not mentioned and I haven't received my refund money yet.please do resolve my issue as soon as possible and refund my money.
                  AJIO customer support has been notified about the posted complaint.
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                    P
                    PPShreya
                    from Kolkata, West Bengal
                    Sep 24, 2021
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                    Address: Kolkata

                    The delivery executive (from Delhivery) has been harassing me for weeks, not accepting products for return and exchange though I have every tag, plastic, box. Executive calling me to ask if I want him, showing fake attempts. Ajio only generating new complaint numbers every week without solving anything. I have spent one month just calling, mailing and raising complaints with Ajio.
                    I want my money ( INR 1695.26) refunded.
                    AJIO customer support has been notified about the posted complaint.
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                      S
                      Srinivas Sankara
                      from Bengaluru, Karnataka
                      Sep 24, 2021
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                      Order FL[protected]
                      Complaint 1 - COM[protected] - raised on 31st August - Closed.
                      Complaint 2 - COM[protected] - raised on 17th September - closed.
                      Need refund of Rs 1096 back.
                      AJIO customer support has been notified about the posted complaint.
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                        A
                        Ajuba Khan
                        Sep 24, 2021
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                        Address: Mumbai

                        Online shopping problem solve
                        AJIO customer support has been notified about the posted complaint.
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                          A
                          Anushka Shandilya
                          Sep 24, 2021
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                          Dear sir/ madam

                          I had placed an order of amount 1193 through google pay app on 22/09/21. The amount is deducted but no confirmation regarding the order in AJIO app. Please initiate my refund Hoping for a quick and early response.

                          Thank you
                          +1 photos
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                            A
                            Anushka Shandilya
                            Sep 23, 2021
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                            I had placed an order of amount rs1193 on 22/09/21 through google pay app. The amount is deducted but no confirmation regarding the order in AJIO app. I have sent an email to customer care. Please initiate my refund as soon as possible Hoping for a quick and early response.
                            +1 photos
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                              V
                              Vibha binyala
                              from Mumbai, Maharashtra
                              Sep 23, 2021
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                              Denied refund of the defective product which has 3months manufacturing warranty

                              I had bought a Steve Madden bag order Id FL[protected] on 26th July from Ajio which had1 month return option from Ajio and 3 month’s manufacturing warranty, after I used it for a week I saw that the leather of the bag is chipping off I called up at Ajio and told them about it, they assured me that my problem will be resolved I waited and nothing happened I gave them multiple calls and sent them emails also and every time they assured me...
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                              A
                              Alakapromod
                              from Kozhikode, Kerala
                              Sep 23, 2021
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                              Ordered 3 products from ajio. They asked for selfship. When I asked them about return details they are not willing to share details and giving contact address. When called customer care they will not take and cut call in between. Ordered a shirt and received. When I was going to return they said delivery unsuccessful so that I cannot return ( I actually received my order). Facing soo many issues. 2000 rs has lossed.
                              +3 photos
                              AJIO customer support has been notified about the posted complaint.
                              Sep 26, 2021
                              Updated by Alakapromod                               No update from professionals. They have blocked the return tab. The statement given by them is false. I have received the order and delivery is complete. Same with the other 2 orders too.

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                                M
                                menia
                                from Itanagar, Arunachal Pradesh
                                Sep 23, 2021
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                                Address: O/O Executive Engineer PHE & WS, Itanagar division, Senkiview Itanagar

                                I have transferred sum of Rs.8534.94 from bank of baroda through UPI to Ajio. Money was deducted from account but order was not placed.
                                +1 photos
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                                Sep 23, 2021
                                Updated by menia                                 Amount has been deducted from my account but order has not placed.

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                                  K
                                  KumarChSS
                                  Sep 23, 2021
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                                  I have recently ordered two products from Ajio app and I had returned them due to product quality and fit issues. As suggested by Ajio customer care, I did self shipment of those two products and the products have been successfully delivered on long back however they didn't refund my amount. I have spoken to Ajio customer care multiple times and sending emails. But I don't have any response from them and they raised two complaints which are suppose to be resolved by 21/Sep as they promised but still the issues are also not yet resolved. Need help from Ajio and refund my money as soon as possible.
                                  AJIO customer support has been notified about the posted complaint.
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                                    A
                                    Avi@ojha
                                    from Basti, Uttar Pradesh
                                    Sep 23, 2021
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                                    Yesterday evening I placed order for teamspirit Polo t shirt worth rs.518.
                                    My bank account has been debited but not order is placed. I can't see in my order section neither any msg received regarding same. Payment was made by debit card of hdfc.
                                    Kindly look into it.
                                    Thanks
                                    AJIO customer support has been notified about the posted complaint.
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                                      A
                                      Aaraa@20
                                      from Bhubaneswar, Odisha
                                      Sep 23, 2021
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                                      Address: Online

                                      I have not received my refund from June 2020
                                      I had a prepaid order which these ajio guys didn't send me and took the products and also did not send me the refund
                                      Order I'd is. FL[protected]
                                      Return I'd is. RT37927361
                                      Amount. Rs.1555
                                      +1 photos
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