AJIO Complaints & Reviews

I have initiated a return which was supposed to be picked up long back by your courier partner delhivery but they updated that they attempted several times but I wasn’t available which is totally wrong wherein they didn’t even try to attempt and my return got cancelled. Again I have put a return request and am trying to contact the courier agent several times but no one is answering. Is this what I have to keep doing ? Is there a solution to this?

I have ordered an item from AJIO and have placed a return order due to product issueand decided to return it. I have placed a return request and hasn't been picked up till date i.e., even after 2 weeks. I have called an AJIO customer service and even mail them and haven't resolved my issue. This is very frustrating and the customer service is so bad. The status says "Return Cancelled" and nothing had been done till now even after 2 weeks.VERY FRUSTRATING AND BAD SERVICE BY AJIO

I order some clothes on 6th sept and on the same day I cancelled it . And now it's 21sept but also my refund is not credited back in my account . I have mailed ajio customer care several times now but they send me the same mail every time . How many days it gonna take now . Really upset with this kind of service.

My account is haked plz don't send anything to this address my wallet payment are used now what can I do

Ref: 1) Order ID: FL[protected] Dated 16.08.2021
2) Complaint ID : COM[protected] Dated 30.08.2021
3) Follow up with your Customer Care Executive Mr. Ankit Kumar, Krishna, Vipul
4) 4 Nos. of Reminders to Grievance Officer AJIO

Respected Sir,

I am writing this email to you as a last opportunity for getting my refund money back.
I have booked Jewelry Parcel with AJIO on 16.08.2021and paid all the money by credit card. The expected delivery date was 26.08.2021. On 29.08.2021 I have enquired regarding parcel with your Courier Agent by tracking service available with AJIO App and come to know that the order has been cancelled from AJIO Side without any intimation to me.
On 30.08.2021 I have lodged complaint with your customer care and they have promised me to resolve this query by 06.09.2021.
I am following with your Customer Care Department Since then but sorry to say that they only give standard reply that they will look into this within 48 Hrs.
I have also tried to cancel my order from AJIO App based on the standard message sent by your Customer Care but the Order is not getting cancelled as it has already showing in transit on your AJIO App.
I am following up with your customer care rigorously but there is no positive reply. Every time New Customer Care Executive simply go through the system and pleaded me the same information available with me and not giving any concrete reply regarding resolving my query.

I have escalated the matter with Grievance Officer but from there also I have received standard System Generated Email and Nothing else. Only Bare promise that we are looking into this matter and nothing else.

I am really fed up with this follow up and from social media I have also come to know regarding AJIO Poor quality of Solving Customer Query.

This is my last effort by addressing this issue with the highest authority and I hope you will try to resolve this on war footing.

Hoping for the best reply within short time.

Regards,

Avantika Joshi

[protected]@gmail.com

Ref: 1) Order ID: FL[protected] Dated 16.08.2021
2) Complaint ID : COM[protected] Dated 30.08.2021
3) Follow up with your Customer Care Executive Mr. Ankit Kumar, Krishna, Vipul
4) 4 Nos. of Reminders to Grievance Officer AJIO

Respected Sir/Madam,

I am writing this email to you as a last opportunity for getting my refund money back.
I have booked Jewelry Parcel with AJIO on 16.08.2021and paid all the money by credit card. The expected delivery date was 26.08.2021. On 29.08.2021 I have enquired regarding parcel with your Courier Agent by tracking service available with AJIO App and come to know that the order has been cancelled from AJIO Side without any intimation to me.
On 30.08.2021 I have lodged complaint with your customer care and they have promised me to resolve this query by 06.09.2021.
I am following with your Customer Care Department Since then but sorry to say that they only give standard reply that they will look into this within 48 Hrs.
I have also tried to cancel my order from AJIO App based on the standard message sent by your Customer Care but the Order is not getting cancelled as it has already showing in transit on your AJIO App.
I am following up with your customer care rigorously but there is no positive reply. Every time New Customer Care Executive simply go through the system and pleaded me the same information available with me and not giving any concrete reply regarding resolving my query.

I have escalated the matter with Grievance Officer but from there also I have received standard System Generated Email and Nothing else. Only Bare promise that we are looking into this matter and nothing else.

I am really fed up with this follow up and from social media I have also come to know regarding AJIO Poor quality of Solving Customer Query.

This is my last effort by addressing this issue with the highest authority and I hope you will try to resolve this on war footing.

Hoping for the best reply within short time.

Regards,

Avantika Joshi

[protected]@gmail.com

It was a worst experience shopping with AJIO, 3 deliveries from AJIO were not delivered due to the issue with the ECOM Express service team.

I have tried all possibilites without any luck, Neither ECOM Express is ready to help nor AJIO. AJIO has the worst tracking process and customer support.

For more details of the issue do go through this
https://www.consumercomplaints.in/ecom-express-delivery-delayed-and-some-are-bei...⇄

Never ever going to shop again on AJIO, ANd will also convey the same to all my colleagues not to do so.

Return of order no FL[protected]/[protected] placed with RT46173182 but experience was so bad firstly thier return partner shadowfax is totally ill mannerd, untrained and rude in every aspect he opend the packet on floor touched the garments with dirty hands despite my request to be careful with the same he didn't heed then he took pictures of the same and said one piece of suit is mismatching in colour yellow instead of white but when I try to clarify that this is the same items we recieved and as it's different from what we ordered that too with missing item that's why we are returning he refused to take it back and left all as it is on floor like a garbage which we paid 1900/- for it shows ajio and shadowfax partner in misdeed are unfair, substandard, untrustworthy companies with unethical business practices and every intention to cheat customer by sending wrong and incomplete items and then send some third class person just to pretend pickup and then refuse in baseless unreasonable manner since you got your money and what poor customer can do who is a fool to have trusted you this issue needs to be resolve immediately by taking back the said items and refunding the amount paid for the same

Ajio Order ID: FL[protected] is not delivered, bad behaviour from delivery team. They are calling after 4pm and there is silence from the call.
If we call back, it telling wrong PIN number.
Very Bad Experience
They are entering wrong comment also in the system

I have already returned my product to them. But they still have not returned my money. I also tried sending emails to them to which they did not send proper replies. It is showing that refund is initiated on 13th of september 2021. But its already 20th of september 2021.

I received email that my order has been shipped and the payment for the same is done by my Ajio wallet. But I have not ordered any item, also I am unable to cancel the product, as it’s already been shipped.

I Didn't received any product But It's Showing That It's Already Delivered But I Didn't received any product and my money was deducted customer care not responding .How can I get my money Back?

I ordered dress from ajio in august and paid via google pay. Money got deducted and recieved by ajio. But order status is not shown in account, its like order is not placed at all. No comfirmation mail, nothing. No refund too. Contacted them throgh mail multiple times. But no reposense

Hello, I have placed an order at ajio for Rs 1920.89. the amount got debited from my gpay and shows completed. But in ajio order section nothing is showing. Also I called customer care, they didn't helped at all and state that such order is not been placed. It's a scam. I want my money back

I ordered 2 jeans. One was perfect so I kept it and other was low quality product with loose fitting so I applied for return on 3rd sept. First they gave me the date of 8 sept. then after waiting for pickup I raised a complaint then
they again gave me the date of 15 sept then also no one came to pickup.
Return ID - RT44938228
RT45641080

Then I file 2 more complaints but still they are giving me dates and in actual doing nothing.

I wasted more 3+ hours trying to connect to their customer care and still got no positive response.

Please solve the issue asap.

Item return but refund not provide

I have ordered 8 items on September 12
On September 16 I got message that they delivered 2 items but I got only one item. And after 2 days I got received the balance items but didn't get that missed item yet.
I have mailed to customer care of ajio 4 to 5 times but they are not responding.
I need my missed item or do refund my cash for that item

Returned an order from ajio. Pickup was done but didn't get refund. Called customer support many times but no resolution. Please help me get the refund.
Return id
RT45654173

I am writing this complaint because I didn't receive my refund for the parcel i returned. It is showing that amount was partially refunded but till now didn't received any money. Kindly please refund money as soon as possible.

I have made 2 orders on yesterday 16 September 2021 of ammount rs 2531.78 and 2742.61 and also make payment via upi. Amount got deducted but order is not showing on AJIO app and also i didn't got any message from company itself. Even i called and talk to your customer care service representative miss manshi, she told me that order is confirmed and wait for 24 hours but i have doubt now as no one is picking up my call now and also after 24hours i didnt got any update from AJIO.