AJIO Complaints & Reviews

I had done the payment of ₹1094 and AJIO received the money but my order is not confirmed yet..not showing anything on the site.
Please get back to me ASAP and refund the money

I had ordered for 4 women's kurtas on 27 Aug 2021 which were black, red, mustard, turq blue in colour, and I selected 'Medium size' for all those kurtas (Order #FL[protected]). Screenshot regarding this is enclosed for your reference.

On 2nd September 2021, I received these orders, but I noticed that they were not correctly packed - all 4 kurtas were rolled together without a cover, and all the tags were not attached, all 4 tags were stapled together and except the black kurta, all other 3 kurtas were of different sizes : Red color kurta - 'S' size, Mustard color kurta - 'S' size, Turq blue color - 'XS' size. I did not expect kind of mistake from your side. Kurta photos are enclosed for your reference.

And even the tax invoice of the order was not there with the orders.

So, on 2nd September 2021, I clicked on exchange the order ( these 3 kurtas except black) in order to get 'Medium' size kurtas. Exchange order - #EX[protected].
But, already twice the delivery executives have come to exchange the order, but they say the tags are not matching and they reject the exchange order. One of them said me to complain to the customer care and told that the customer care will do some QC report, after that we will give you the exchange order.

So I request to look into this matter and resolve it as soon as possible.
But, I did not expect this kind of treatment from your side..

Call support Call

Yesterday I have ordered 3 kurta set for the amount 2310 .. I have done payment by upi gateway, but my transaction get failed also money debited from my account.. please resolve this issue ASAP.. I want my money back..

Ra 1439/- has been deducted but no order has been placed. Help!

I have ordered 6 or 7 items yesterday. I have done the payment by UPI (phonepay) and payment was sucessfull.
But I didnt receive any sms confirmation for order placed.
Order is also not showing in My orders section.
Please look into this.
Otherwise I will have to file a complain against it. Bcoz I have seen a lot of customer's have this issue only and till now there problem is not being resolved. Soo kindly give my refund back or my order should be placed.

Kindly see my complaint and resolve it asap.

Have ordered one Casio watch on 13th August. Still it's not delivered even contacted the customer care and e-commerce service uncountable times, very much disappointed with this bad service ajio app

Hi. Yesterday I ordered 3 clothes from.indie picks on ajio. A sum of Rs1669.15 was deducted from my account, but no information was given regarding the order.
Please return my hard earned money.😡😡😡😡😡

I am unable to log in the app and see the order history for me to be able to use the app. Registered number [protected]

My details are not showing including my saved cards and loyalty points.

I need to place returns as well as new orders which I am not able to at all.

The OTP basis is just not working as well as attached for your reference.

I had ordered bangles expensive ones from ajio .The delivery person cam before the date of delivery asked me the otp and then said ur product is not there I dint get order from ajio ..Its ajio at fault.When I called customer care they gave me a date saying product will be delivered or u will receive a refund by 10th Sept 2021, but now status is only showing sorry and this will not happen again.Ajio did not give any refund to me and they did not deliver product also
Complaint no.: COM[protected]

I placed an order on September 8 2021, and made payment via phone pe app. My payment was successful and I even received an email confirming successful payment. However my order is not placed even after amount debited from my account. I want refund of my money. And there is no response from the customer care toll free number after multiple calls.

I ordered a denim from ajio. It wasn’t well fitted so I returned it but I didn’t get my refund from ajio. I emailed them but it didn’t work.! It’s been more than 24hrs still no refund! Previously they refunded my money real quickly. But this time they didn’t. I don’t know what to do now.
It’s been more than 24hrs I didn’t get my refund back! Please do something asap!
This is my ajio order Id:
#FL[protected]

I ordered 2 products(2 jeans from outryt), and the amount of Rs.1739 is debited from my account through paytm(UPI reference ID:[protected].
But the orders list is shown 0. Please check and update soon as possible.

Placed an order on 3th September 2021 in ajio app, the payment was shown as unsuccessful after the amount was debited from my account. I thought that it would be refunded after 48 hrs. But it has not refunded. I tried many times to customer care service but it is impossible to reach out them. I dropped so many mails but it is not responding. I want my money back as soon as possible.

reference transaction I'd attached

I ordered 2 footwear in ajio on 6 September 2021 and paid Rs 748 via upi. Money was deducted but order not placed.

My money got deducted from bank for two times but my order doesn't placed yet and I still received my money back!!

I tried to place an order but the amount was debited through phonepe upi but order was failed to place..it was shown as payment failed.
My transaction id is T2109072009513727305680.

I have ordered 6 or 7 items today and yesterday. I have done the payment from my axis bank account through my Debit Card and payment was successful. The payment details are given below for your reference.

[protected] ECOM PUR/AJIO/Mumbai/060921/22:31 of Rs.2473.34

[protected] ECOM PUR/AJIO/Mumbai/070921/07:32 of Rs.4328.41

It was also showing that order got placed.

But I didn't receive any sms confirmation for the order placed.

Order is also not showing in the My orders section.

Please look into this matter immediately without any further delay.

Kindly treat the matter on an urgent basis.

I ordered three products from ajio on 17 aug 2021 with order ID#FL[protected] & #FL[protected]...since there were quality issues with the product i placed a return request for the same..their courier partner didn't pick up the product despite repeated calls and mails to ajio and was giving false excuses that customer cancelled the pickup without anyone coming to my place. After lot of hardships i managed to get the product picked up and have all 3 acknowledgement receipts from the courier partner SHADOWFAX along with the photographs of the pick up boy with the products. i am harassed beyond limits for my refunds. Despite numerous calls to their call centre which they disconnect in between and place me on hold for hours, not reply to my emails and no senior responds despite several calls and emails. They're even refusing that they've picked the order.
Kindly help me get my refund from these fraud people.
ive attached the pickup receipts.