Akbar Travels Complaints & Reviews

We had booked ticket via Shooes on Loose Pvt Ltd in Feb2020 for Bali trip in Thaiairways. Shoes on loose facilted this via Akbar Travel .
Due to Covid we requested to Cancel and refund the amount.
In meanwhile agency Shoes on loose Pvt Ltd went into IBC and asked us to follow up and get money directly from Airlines .
Airlines refund the money in July'22 after constant follow-up .This amount was trf by Thaiairways to Akbar Travel .
On follow up with Akbar since today they are asking to take NOC from Legal represenative of Shoes on lose to get refund. We approached him and he said he cannot give such NOC as matter is filed and not part of this transaction
Here please note we have got refund from Airline and it is not money of any agency to keep and not refund .Please instruct Akbar travel to refund our money via AO[protected] [protected],[protected] [protected],[protected] [protected],[protected] [protected],[protected] Booking Reference AO Ref. : AO[protected] Airline Ref. : TG / S229DP | TG / S229DP CRS Ref. : TG / TPIRLX | TG / TPIRLX

From: MANALI [mailto:manali.[protected]@thaiairways.co.in]
Sent: 22 July 2022 12:44
To: ruby changoiwal ; [protected]@shoesonloose.com
Cc: Jeroo.[protected]@thaiairways.co.in
Subject: RE: RE: Payment Reminder of Bali Trip of Ajay******Urgent ***Critical***REFUND UPDATE REQUIRED tickets[protected],[protected],[protected],[protected]

** External Email. This message came from the outside. Do not click links or open attachments unless you know the content is safe. **
Dear Sir/Madam,

Please note the ticket money had come to THAI airways from an agent, hence we have refunded it to the agent.
Currently we have no contact numbers, we are accessible only over emails. Kindly contact your agent for your refund.

Since we have processed refund already, the case is closed our end.

Best regards,
Manali

From: ruby changoiwal
Sent: 16 August 2022 10:11
To: [protected]@akbartravels.in
Cc: vijay.[protected]@akbartravelsonline.com; [protected]@akbartravelsonline.com
Subject: RE: FW: AO number[protected] Refund ***Critical**tickets[protected],[protected],[protected],[protected]

Dear Akbar Travel Senior Management

• As you know that refund is received by your agency from Thaiaiways after several follow up over 2and half year –email shared
• Our ticket were booked by Shoes on loose Pvt ltd
• And liquidator appointed has confirmed in below email that they are not supposed to give NOC
• Now amount is with agency and supposed to trf to our A/c as written by Shoes on loose Pvt ltd -email shared
• Please note that we got our Refund from Malindo Airlines directly in our A/c on 31/12/21 booked in same plan to Bali –attached email

Now do let us know what we need do to get our money approx. Rs 85k .Being professional agency we look forward for immediate solution and revert


Regards
Ruby

Taking money for b2b agent portal activation. After the payment there is no response from the sales. Not taking calls and msgs.

My agent id 61004 actually before some day i had applied for become agent in akbar irctc but after payments company staff not response well my all tickets booking pending i had decorated my shop as a agents ticket booking office but no correct setup in my pc mac id error shown its a big company but i think staff will failed all company. Business. Please cancel my licence and give money back i[censored]r company dont care about agents n customers. I will apply to another company.

Hi Team,

We would like to complaint against Akbar Travels.com Mumbai Office.

We had applied for Singapore and Malaysia Visa for personal travel through AkbarTravels.com.

My daughter's (Ananya Indurkhya Age - 4 years) visa is rejected due to lack of diligence in submitting the NOC document on time.
All along it was us who were following diligently with Akbar Travel representatives to get the status instead of them reaching out to us. After receiving the Malaysia visa for me and my wife on 8th July, we only had enquired about my daughter's visa. We were never told and mentioned on the email that we need to provide it within 5 days. We still provided it well before time.

On further scrutiny, we got to know that NOC was supposed to be done within 5 days from the date of email from Malaysia Embassy. However, due to laxity from Akbar Travels representatives it was submitted on 13th July.

Due to procrastination from Akbar Travels, I have lost Rs.4000 and has given me grave stress.

As it is a mistake from Akbar Travels team, request you to please ask them to refund Rs.4000 for Malaysia visa fee they charged.

If not re-applied on time, i will loose my bookings.

Thanks in anticipation.

Regards,
Rahul Indurkhya
No: [protected]

This is regarding the non issuance of flight ticket refund done on date : 19th March 2022. The company claims to have settled the refund amount of rupees 4335 on Date: 2nd April. On confirmation with the bank officials it is confirmed that no refund amount has been credited to the account. The customer care officials have denied to share the utr number of the transaction and even refused to speak with the bank officials regarding the confusion after themseleves suggesting us to visit the bank. They claimed to us that the refund has been processed and shared the following transaction details which are attached herewith. Kindly do the needful and oblige.

We a family of 3 people 1 adult and 2 kids under 8 yrs have booked a quarantine package worth 1 26 laks on March 5 2022
To saudi Arabia. As we all k on saudi lifted the quarantine issue on March 5 night.
Wedding stayedat the hotel booked and used the package as per mentioned. We contacted the concerned parson in that day itself.but he said to wait for a month.he will issue refund.
Since its been 4 months we didn't got any response. We have compliant against akbar travels, Changanacherry

I went to Akbar Travels at the Arrival (T2) of Mumbai Airport for hiring Innova upto Mumbai Central on June 18, 2022. I was charged Rs.2000 and bill number 181225 was provided by the travel agency. Thereafter, I was told to go to P4 of Mumbai Airport to board the Taxi. Upon reaching P4, I was told by Akbar Travels that there is no Innova and only Ertiga will be provided instead.
I was forced to take Ertiga as there was no way to go back again to Akbar Travels located at the arrival lounge of the airport.
This is cheating and Akbar Travels should refund the excess money charged to me.

I had applied for 2 Vietnam visas via the Akbar Travels website where I also made the payment. Customer Support reached out to me asking me for documents which I submitted. Then I got a call from the customer service rep saying that since I made the payment through the portal someone else will reach out to me. I have been following up continuously since nobody has reached out to me since Monday (I made the payment on 4th June and submitted my documents on 6th June) and no one is even telling me the status or if my documents are ok! Please have the decency to at least tell your client that has paid what is happening.

We reached out to Akbar travels because my parents wanted to apply for visa to Mexico. My parents were based in Chennai.

The agent was initially very rude and didn't want to speak to us until we arranged for the documents. Anyway, we got all the necessary documents notarized and ready from Mexico for the visa process.

Akbar travels took the visa fee from my family at this point and sent the passport, etc to their Delhi office. I don't understand why.

The agent said it is our responsibility to find appointments for the embassy. So what exactly was his job then apart from posting the passport to Delhi?

So anyway my parents went for the visa appointment to delhi. Spent money on flights and hotels only to be rejected almost instantly.

The passport copy was supposed to be vertical, we had it as horizontal... That was one of the rejection reasons.. why did the agent not know this and why was this not spotted?

The visa officer also said they needed an invitation letter from me... The son!

It was my in-laws in mexico that were inviting my family and they provided all the letters for that.

I was never asked to provide an invitation letter for my parents or share my bank statements. The visa officer asked for this which means the agent either never knew about this or failed to inform us.

Akbar travels is the reason our visa was rejected. My family are unable to travel to Mexico because of this.

They took money for the visa process, we spent over 40, 000 INR to get the documents notarized in Mexico, we spent an additional 60, 000 INR on flight tickets to Delhi after we found an appointment. At the end of it all, visa was not provided and the agent? No sign of the guy. Was he even experienced to handle a case such as ours? I highly doubt it.

I will never EVER recommend this joke of an agency to anyone else.

1) rude agents
2) did not help senior citizens with appointments for mexico
3) sent passports well in advance to Delhi even though we did not have an appointment. What was the point of this?
4) did not review the documents and cross check with the checklist
5) I will question the agent's experience and knowledge on the visa process for mexico

Totally disappointed with the service and even more devastating for my parents who can't attend my wedding because of poor customer service. We do not have the money to spend again on flight tickets and hotels etc to travel to Delhi for another appointment..

Absolutely traumatized when visa was denied

Akbar travels seems to be a very unprofessionally managed company. I've submitted all my documents and paid fees and service charges on 05.05.2022 for getting Visa for my Malaysia visit upcoming on 15.05.2022. they've started application to the Malaysia embassy on 10.05.2022. they called upon initiating the application with reasons of withdrawal of all online application filed by me. Before this on 05.05.2022, i clearly explained to Bhushan about my application and helplessness to make payment online. When he was aware of this, why didn't he asked me to delete the application I submitted to Malaysia embassy then and there. Why did they delay/gap in application from 05.05.2022 to 10.05.2022. yesterday, I got a call from Akbar travels again to withdraw my applications I submitted online, however there's no application live on my account since 10.05.2022. And I've to fly in next 2 days as I've made all my flight bookings. Rehan never listens to his clients, he gives all possible explanations to prove you wrong and Akbar travels is always correct. Guys at Akbar travels, please wake up and listen to customers.

My friend Ms. Haripriya Sasikumar has paid Rs. 4000 to Akbar Travels, India for Malaysian E- visa on 13-April-2022. Later they informed it is not possible to process visa from India, since she is travelling from Dubai. But this information was already known to Akbar Travels executive before the payment was made and they assured the visa can be processed from India since she is Indian citizen. But after the payment was made, they informed it is not possible to process visa and the amount paid will be refunded. it is been almost a month and still the amount has not been refunded. When ever she is trying to call or message, they are not responding.

Name : Haripriya Sasikumar
Contact No: +[protected]

Payment mode : Google Pay via the link shared by Akbar Travels - https://rzp.io/i/UbK3wKgzH

Attaching the payment receipt, chat details and Akbar travels contact number for more clarity.

I and my family (Nirjhar Dave) applied for a Singapore Visa on 20th of April and I was told that It would take hardly a week to get the Visa.ngapore are also getting hampered as Akbar travels are not returning my passports back.

Need immediate help! Shall I also consider filing a police FIR now?

Hello,

I have booked a GoFirst flight ticket from Hyderabad to Bangalore with reference number AT[protected] on 16th March for the travel date of 30th March. The airline, for some reason, had canceled the flight and had promptly refunded the full money (INR 4630/-) to Akbar Travels. I have been following up with Akbar Travels since 2nd April to refund the money, but there is no progress. Every time i reach out to AkbarTravels over email/call, they mention that the full refund is under process with "high priority" and will be credited to your account in the next 24/48 hours, but they don't refund.

Please help.

Thanks,
Mehul.

I booked a ticket for my customer in February 2022, apparently malaysian airlines decided to cancel the tickets and did not operate flights in that month from India. Malaysian airlines decided to fully refund the money paid which is 4.38Lakh INR. I contacted Malaysian Airlines about my refund since AkbarTravels didnt update me. Malaysian airlines said the agency was refunded completely on March 11th, in such case Akbar Travels should send me the funds right away or take a week maybe. They didnt even tell me that they received the refund last month until i emailed them 2 weeeks ago. Now they finally initiated refund on 20th April 2022 and promised i would receive the refund in 2-3 business days. Its 23rd today and they now asked me to wait till next week, That next week and refund will never arrive I guess. Seems like I just lost 4.38Lakh INR. Being a small travel agency this is a life threatening loss for me. I really hope they refund my money without wasting more and more of their and y time

Dear sir,
This is danin
I have canceled my ticket 24 th March they said with in 14 to 20 days it will be refund..
But since I didn’t receive my refund amount

I’m very struggling and very upset

Please consider my request to you
Kindly refund my amount

This is Akbar travels Ref No :AT[protected]

Thanks
Danin shamila
Email: [protected]@gmail.com
[protected]
[protected]

I had booked a flight on Emirates through Akbar Travels with booking reference AT[protected]. This flight got cancelled due to Covid. Emirates allows to keep the credit for 3 years and use it in the same region. When I approached Akbar Travels to book new ticket on April 1, 2022 they said they have already cancelled the ticket without my approval in December 2021. Cancelling without customer consent is a grave offence, ticket prices are much high now. How can any travel agency do that!!

Not only that, Emirates confirmed they have refunded the money immediately. Akbar has still not paid the refund amount to pay.

I expect either flight tickets for the dates I requested or a full refund immediately.

Your employee Tehseen took ₹3001 towards my request for registration as authorised rail travel agent on 5/4/22. She promised registration with irctc by providing credentials but has so far failed to respond toy queries and not attending to or returning my calls. All doc she wanted were given to her. Please refund amount paid immediately and confirm
VkV raman [protected] 8/4/22

I booked a ticket from amman to banglore and vice versa with my mail id giri.[protected]@gmail.Com. Two times money debited form my account and ticket not booked.

Hello,
I have booked a ticket from Mumbai to Austin, Texas USA via Delhi and San Francisco for my nephew. The journey scheduled on 7.03.2022. But due to war between Ukraine and Russia and restrictions to use airspace he flight was cancelled by the airline. So, I contacted Akbar travel for alternate flight, but it was not available and hence they asked to send an email and cancel the booking which i did immediately. Then I got the email that it will take 90 to 120 days to get the refund. So, I contacted the airline and asked them about refund status on my booking. I got the reply that it was initiated and will be credited in 7 days form the date of complaint. Again I contacted Akbar travels but got the same answer.

Now as per the airline refund is credited to Akbar travels account but still no response from Akbar travels.

Please help.

I arrived at Mumbai international airport today early morning at 4 on 17th March and decided to book cab in the parking lot with Akbar travels. From Airport to Thane, I was charged 1500 Rs even after arguing about fare with the person on counter. He claimed toll charges of Rs 500 where in fact toll was not even needed for this route.

I read similar complaint from another user and it looks like Akbar travels in exploiting travelers.
Here is similar complaint - https://www.consumercomplaints.in/akbar-travels-over-charging-for-taxi-from-mumb...⇄

Thanks,
Ketan Shinde