Akbar Travels Complaints & Reviews

My friend Ms. Haripriya Sasikumar has paid Rs. 4000 to Akbar Travels, India for Malaysian E- visa on 13-April-2022. Later they informed it is not possible to process visa from India, since she is travelling from Dubai. But this information was already known to Akbar Travels executive before the payment was made and they assured the visa can be processed from India since she is Indian citizen. But after the payment was made, they informed it is not possible to process visa and the amount paid will be refunded. it is been almost a month and still the amount has not been refunded. When ever she is trying to call or message, they are not responding.

Name : Haripriya Sasikumar
Contact No: +[protected]

Payment mode : Google Pay via the link shared by Akbar Travels - https://rzp.io/i/UbK3wKgzH

Attaching the payment receipt, chat details and Akbar travels contact number for more clarity.

I and my family (Nirjhar Dave) applied for a Singapore Visa on 20th of April and I was told that It would take hardly a week to get the Visa.ngapore are also getting hampered as Akbar travels are not returning my passports back.

Need immediate help! Shall I also consider filing a police FIR now?

Hello,

I have booked a GoFirst flight ticket from Hyderabad to Bangalore with reference number AT[protected] on 16th March for the travel date of 30th March. The airline, for some reason, had canceled the flight and had promptly refunded the full money (INR 4630/-) to Akbar Travels. I have been following up with Akbar Travels since 2nd April to refund the money, but there is no progress. Every time i reach out to AkbarTravels over email/call, they mention that the full refund is under process with "high priority" and will be credited to your account in the next 24/48 hours, but they don't refund.

Please help.

Thanks,
Mehul.

I had booked a flight through Akbar travels with refundable option.

Due to some reason I had to cancel it. Now due they are still charging Airline Cancellation fee.

Please help. As it's straight forward fooling customers.

Never going to use again Akbar travels.

Total amount paid - ₹5185
Refund amount - ₹1264...

I booked a ticket for my customer in February 2022, apparently malaysian airlines decided to cancel the tickets and did not operate flights in that month from India. Malaysian airlines decided to fully refund the money paid which is 4.38Lakh INR. I contacted Malaysian Airlines about my refund since AkbarTravels didnt update me. Malaysian airlines said the agency was refunded completely on March 11th, in such case Akbar Travels should send me the funds right away or take a week maybe. They didnt even tell me that they received the refund last month until i emailed them 2 weeeks ago. Now they finally initiated refund on 20th April 2022 and promised i would receive the refund in 2-3 business days. Its 23rd today and they now asked me to wait till next week, That next week and refund will never arrive I guess. Seems like I just lost 4.38Lakh INR. Being a small travel agency this is a life threatening loss for me. I really hope they refund my money without wasting more and more of their and y time

Dear sir,
This is danin
I have canceled my ticket 24 th March they said with in 14 to 20 days it will be refund..
But since I didn’t receive my refund amount

I’m very struggling and very upset

Please consider my request to you
Kindly refund my amount

This is Akbar travels Ref No :AT[protected]

Thanks
Danin shamila
Email: [protected]@gmail.com
[protected]
[protected]

I had booked a flight on Emirates through Akbar Travels with booking reference AT[protected]. This flight got cancelled due to Covid. Emirates allows to keep the credit for 3 years and use it in the same region. When I approached Akbar Travels to book new ticket on April 1, 2022 they said they have already cancelled the ticket without my approval in December 2021. Cancelling without customer consent is a grave offence, ticket prices are much high now. How can any travel agency do that!!

Not only that, Emirates confirmed they have refunded the money immediately. Akbar has still not paid the refund amount to pay.

I expect either flight tickets for the dates I requested or a full refund immediately.

Your employee Tehseen took ₹3001 towards my request for registration as authorised rail travel agent on 5/4/22. She promised registration with irctc by providing credentials but has so far failed to respond toy queries and not attending to or returning my calls. All doc she wanted were given to her. Please refund amount paid immediately and confirm
VkV raman [protected] 8/4/22...

I booked a ticket from amman to banglore and vice versa with my mail id giri.[protected]@gmail.Com. Two times money debited form my account and ticket not booked.

Hello,
I have booked a ticket from Mumbai to Austin, Texas USA via Delhi and San Francisco for my nephew. The journey scheduled on 7.03.2022. But due to war between Ukraine and Russia and restrictions to use airspace he flight was cancelled by the airline. So, I contacted Akbar travel for alternate flight, but it was not available and hence they asked to send an email and cancel the booking which i did immediately. Then I got the email that it will take 90 to 120 days to get the refund. So, I contacted the airline and asked them about refund status on my booking. I got the reply that it was initiated and will be credited in 7 days form the date of complaint. Again I contacted Akbar travels but got the same answer.

Now as per the airline refund is credited to Akbar travels account but still no response from Akbar travels.

Please help.

I arrived at Mumbai international airport today early morning at 4 on 17th March and decided to book cab in the parking lot with Akbar travels. From Airport to Thane, I was charged 1500 Rs even after arguing about fare with the person on counter. He claimed toll charges of Rs 500 where in fact toll was not even needed for this route.

I read similar complaint from another user and it looks like Akbar travels in exploiting travelers.
Here is similar complaint - https://www.consumercomplaints.in/akbar-travels-over-charging-for-taxi-from-mumb...⇄

Thanks,
Ketan Shinde

UTR NUMBER OF TWO PAYMENTS THAT I MADE.

PAYMENT 1st- UTR:[protected]
PAYMENT 2nd- UTR:[protected]

I made two payments using phonepe.
I had to apply for dubai visa.
my first payment was succesfull but akbar travels website went down at the exact moment. So akbar was not able to create that booking.
I had less time to apply for visa. So i applied it instantly and this time everything went well. Now for the first payment akbar travels is not giving me a refund. I tried emailing them. They said they only have one payment. I said these are the UTR numbers to track the payment then they stopped replying to my emails. Such a big company doing small works.

Ihad given an power of attorney and an affidavit to be attested from kuwait embassy. I was informed that within 15 workin days i would receive it back. I had submitted on 1st Feb'22. Still not received it. No proper response from yor team at ottapalam kerala.

This is required for availing the insurance amount for the deceased family. If further delayed the insurance may get lapsed.

Very pathetic service from your team...

My flight had been cancelled in covid -19 first wave. I have called them multiple times and mailed them too but didn't get refund even after more than 2 years. My pnr number was TE2W5Q.

Hi, I applied for Dubai visa with your website for 2 person. I applied for the regular process package that includes the Expo tickets. The package was for INR 8199. However, Akbar travels failed to get the Expo tickets for us. We called the customer support and they are offering just INR400 refund per person. However the package without the Expo tickets is INR7199. Also, the customer support agents Fatima and Rehan disconnected my call right on my face. Rehan was rude to unacceptable level. I'm frustrated now and want my INR 2000 back at the earliest.

I have already paid for UAE visa but my online application was terminated. There is no one receiving calls and their 24x7 WhatsApp service is also silent.

I need the VISA ASAP, otherwise I won't be able to travel.

Kindly help.

Akbar travel did only visa work which eventually expired during banned period. VISA work cost is BD9 Rs 2000. akbar travel charge Rs 8499 as per their website . considering that also so refund Rs 37000 . secondly I paid attestation of Rs 5750 ...no work is done for attestation service so they should refund RS 5750 . so total balance refund = 17750 they never mention about non refundable nor it is mentioned in their Quotation . so they should not take undue advantage of pandemic and loot the customer . awaiting my refund

1. I booked an Etihad flight ticket through travel agency "Akbar Travels, India" to travel from Trivandrum, India to Toronto, Canada on 24th March 2020.

2. The flight got cancelled due to covid as india imposed travel ban on 22 March 2020.

3. I waited for some months but the travel ban was not lifted and I wanted to cancel my ticket. I reached the travel agency "Akbar Travels, India" to cancel my ticket and they told me that as per etihad's policy i won't get the full refund if i cancel the ticket before 1 year from the original travel date.

4. Without making a further fuss I patiently waited for 1 year and I raised a request with my travel agency "Akbar Travels, India" and confirmed my ticket cancellation on 25th March 2021 (Exactly 1 year from the original travel date). I was given a timeline to get my refund within 90-120 days starting from 25th March 2021.

5. I made lots of follow ups with akbar travels for the next few months and I was constantly getting the response that Etihad is processing my refund. This went on for another 5 months and I got my refund on 1st september 2021 (After a long delay of 160 days from the day I confirmed the cancellation of my ticket).After all this suffering i didn't get a full refund. I paid 1, 16, 912.00 for my ticket and I got a refund of only INR 1, 10, 520.00. When i reached the travel agency "Akbar Travels, India" why they reduced INR 6392.00, this is what they said
"Kindly be informed as checked the deduction of K3 Tax is from the airline and not from Akbar Travels. Also note the delay in the process of refund is due to high volumes of refund request at the airline's end as well as our end due to on going situations.Further please note the statement “From 01st Sep 2021, K3 tax is non-refundable for those tickets issued in FY[protected]" is applicable for all the new refund request"

6. I got in touch with etihad and they said they had already issued the full refund to akbar travels in july itself. So it is very clear that akbar travel was lying all the time and and cheating me

I was supposed to get the full refund within 90-120 days from the day i raised refund request (24th March 2021). So even if we count 120 days from the refund request date it would be July 22, 2021. So i should have been getting the full refund within this date but i didnt get it. Instead of that Akbar travels gave me partial refund exactly on Sept 1, 2021 and said that all refunds from 1st Sept 2021, K3 tax is non-refundable and gave me partial refund.
This is pure cheating, unethical and unprofessional.
Akbar travels delayed the process, delayed the refund and now coming back and saying that I should be paying for mistakes made by Akbar travels. This looks more like a scam

Pls refund my full amount.

We had booked Mum-Syd international flight for my mother dated 3rd May 2019. Since Australia closed its border, I had requested for flight cancellation and was told that I will get full refund from Singapore Airline. However even after 2 years, several emails, many phone calls, the amount is yet to be refunded. My mother is retired single women who is struggling to received her money back for so long. I was pregnant and just delivered a baby and it is increasingly difficult to spend time to follow up with a new born. Not to mention the emotional chaos it is causing to us is so disturbing. This was unaccepted from reputed agents like Akbar Travel.

Ticket ref number- AT[protected]
Date of ticket- 3rd May 2019
Requested refund- 19 March 2020

REF AT[protected]
Refund Authority No [protected]

I booked a ticket from India to Toronto on January 2020 to travel on October 2020. Due to the impact of COVID flight was cancelled. Akbar Travels told me I have to wait for 1 year to get the full refund. So I waited for 1 year and contacted back akbar on 2021 October for the refund. They said they will process the refund. After few weeks of follow up they send me a mail that they can't refund to the original mode of payment so please provide details of another bank account so that they can transfer the amount. I provided the bank account details on Nov 21st 2021. And after that I have send so many mails and they replied they are waiting for an update from their accounts team. No other updates was given. I don't really know when I am gonna get the refund. They have not said any date or any update on refund. Just saying the word waiting for accounts team update and refund will get "shortly". Its been almost 2 years altogether since I booked and paid Akbar. Give back my money Please!