Ali Express Complaints & Reviews

I have ordered handbag in april in aliexpress buying app of india but hav'nt got it yet.. There is no response from the seller, they are not replying to my messages. Please help me regarding this. I need a refund of my amount or another parcel of the same.. I have verified the details in my country they stated the product hav'nt arrived to india itself yet..

Please cancel the order just now i have booked, sorry that i thought one piece of t700 sony phone but it was booked for a bundle, i am not an phone dealer, so if possible i need one or please cancell the order i m requesting, thank u and i want only one piece of t 700 mobile phone which i liked earlier i didn't got that original phone so while searching online i saw in your site so i booked for it, after booking i saw it's a bundle, so please cancell the order if 1 piece is not deliverable thank u so much.

I have made a payment on 21 june and after that i have request for refund on 3 july end till date i have not received my payment as i am texting also to aliexpress guys but they are not responding on my text.
If i ask for my refund they just tell me to wait for a 20 days after 20days complete then you will get you amount but however i have not received yet.

I have been waiting for the delivery of the this order since last month.

Multiple times I have contacted the Ali express chat team all take my email id for escalation however no response have been received order Has been frozen since 21 June.

Please look as my account has been frozen without delivery of the product I have paid for it they do not allow to submit the dispute as asking for waiting till 09/08/2018.

Hie there,
i have ordered a product from ali express, wanted to complaint about the seller, neither is my product delivered nor am i getting any reply from this seller.what kind of service is this to the customer.i had ordered this product about 1 or 1.5 months back.please look into the matter and solve my problem.thank you
my product details are
a keychain from aliexpress
seller:velmin auto accessories co.ltd

I did placed order three months and while withing I was not getting products delivered to me, I placed a refund process noted as"Purchase Protection is running out, but package is still in transit" . Aliexpress did cancelled my allegations and revoked my account credentials. I tried to get resolution from Aliexpress using social media. It's almost 4 months have been passed and neither of products not the refund have been initiated. Worst eCommerce company I have ever experienced.

On june 28 i bought a lamp from the missing official store for $ 5.18 with free shipping order id: ([protected]). The same evening i received a message from the seller that they made a mistake, that the delivery is not free and i have to pay them $5 for the delivery, or cancel the order. I wrote to them that it was their mistake, it's not my fault, and in this case they should send me a lamp for $5.18 that i have already paid. We've been messaging for a few days. They're liars; they kept trying to trick me. They wrote to me that it is not their fault, and i have to blame the epacket delivery company, that it is only in my country usa delivery is more expensive. All their excuses was not true. They don't even changed the price $5.18 on their listing, and also on their listing they clearly said: delivery to usa with the epacket company is free. All this time from june 28 to july 3 (Today's date) we was wrote each other back and forth. I wrote to them that if they didn't send me the lamp, i would report them, and i sent them all the pictures like a proof that they are lying to me. As a result they they got scared, and they promptly deleted from their listing that delivery with epacket to usa is free, and they promptly put: sorry, the current product is sold out. So today they corrected the information on their website. But i still have all the pictures, all the evidence.
I've been on aliexpress for many years, there were many different situations, but i've never faced such liars. Please help me.
P. S. Today on july 4 he changed the price from $5.18 to $10.35. Please check the pictures that i sent you (See attached).

I have received my product to damaged
I'm not satisfied please refund my money
Pls verify my feed back to resolve this
Problem i'm keep my parcel at local post office then open to check the product details (Hand-made red comb fine tooth comb beard/men hair comb for men beard care 10cm 4.1inch poket size engrove logo) please tack action
To solution

I had purchased many orders but their courior service did not deliver many products. So after 2 months i opened dispute. Then aliexpress instead of solving my problem suspended my, account. I want to take legal action again this company so that this aliexpress must be ban in india. Some of items they delivered, so i replied that i got item but many of prouducts they have no evidence of delivery. Kindly take strict action.

Adv. Swapnil masih
[protected]

Order no.[protected] for a high resolution handy camera product details:
Gizcam 3.0" lcd touch screen 24mp remote control video camera 1080p full hd digital camcorder video camera dv night shot 16xzoom for $ 75.53 which was a huge amount for me.. But from the seller, i have received a packet of two plastic cheap kid's caps. The seller cheated me. And immediately i have complained to aliexpress customer protection cell. They demanded proofs of the photos i have submitted it immediately. But today aliexpress denayed my dispute. Sir kindly look after this matter and arrange a refund of $.75.53 at the earliest.

I ordered some cosmetics products 1500 rs. Before 3 months from aliexpress shopping app. But i haven't received my products. Then i requested for refund of money but they don't refund my money and said that my products are delivered. But i haven't received my products and i crossed 3 months now.
I message them a lot but they don't reply to me.
And suddenly they block my account because of that i can't even open the dispute for refund my money.

Dear aliexpress!

I am writing you from the supernova intertrans kft., hungary. We are a transporting company and we have many trucks. The drivers use visa cards and one of them bought something on aliexpress but we do not know what, where he asked to deliver it. It is not allowed to use the card for these kind of transactions at the company. Please help us as soon as possible!

If you can help me, please get in touch with me, if not we must turn to police!

My e-mail address: [protected]@supernovaintertrans. Eu

Thank you in advance!

I order smartband from aliepxress on may 15 2018 i received product on 27 may 2018, i received manufacturing defective product, i apply for a refund process with the picture they reject my application, so once again appeal for it they rejected again and said no evidance for prove my side, so i taken video and chat with the representatives and send the videos the representatives they told me they have note it down on their system. But after that also i won't get any result.in the meantime i contact seller he also not give proper response to me. I chat with more than 10 representatives of aliepxpress but i won't get money back. One representative apply for a refund on 5th june and say wait for 10 working days, i did that and ask today 19 the june the other representative told me the refund process is taken on 13 the june only so you need to wait for 10 working days upto 27th june. Please take the action aginst aliexpress to solve this issue as soon as possible. Here i give the link for video evidence what i submit to aliecpress represntative.

https://drive.google.com/open?id=1tpQE_RrSJae701ljLFka8OD9yIcrlsYF

https://drive.google.com/open?id=1OXq3-1dZLavOZM8LsAnlJVaWDlnGb02a

I bought a lemfo smart watch through their website against order number [protected] dated 07/04/2018 the product is working properly for one month only and now the product is dead. I have already chat with thier consultant against caseno:[protected] but i did not get the satisfactory respond from thier side.

Indian peoples please dont purchase any item from aliexpres otherwise you face the problem

I order this laser pen because it says that it can destroy melanin and remove tatoo. But after regular use for a month, i see that it does not work at all and only burn skin. So i asked for return and refund. I was then asked to upload a video to prove my claim. I did upload the video. But instead of refunding me, my account was block stating i violated customer protection.
Aliexpress really need to look into this matter.

One of the sellers at aliexpress site sold a torn skirt and i filed a refund complaint but the seller agreed to return the money provided that the skirt was returned. Is this possible? The shipment until it arrived in my city took more than twenty days and now the shipment is required to be returned in nine days! This theft and immoral, this is clearly a threat.. This is the seller's mistakes and has to bear the consequences, why should i pay, this is not fair!

Is this moral. To ship within nine days means to pay twice the value of the skirt, otherwise i have to shut up and keep the torn skirt., this is the seller's fault why sell things broken where honesty where responsibility for express in this

https://www.aliexpress.com/item/Vintage-Plaid-Elastic-Waist-Women-Skirt-2018-New...⇄

Hi!! Yesterday[protected] i order 2 pair of sneakers
(Floral platform canvas student vulcnaized shoes ldw906) & (Women causal denim canvas shoes btf994) at 2:23pm using my visa card. The total amount is made 39.41$ which is already deducted from my account. But now when i view my order it still shows payment waiting. Plz help me to solve this issue. As i already paid. How long it will take to confirm my order?? I am still confused and worried about my order. Plz help me.

Hi,

I have an order which was supposed to be delivered on 21st may, 2018, but due to some reason the delivery got rescheduled. I have requested the redelivery of the item, the tracking history as of 25th may shows 'redelivery scheduled' and it has not been updated since then. Today is june 3rd and still i have no information about the order.
I couldn't find any customer care number to share my concern.
Will i get my order delivered?

I received a wrong size product. Contacted aliexpress the same day. I provided all the evidence they needed. Followed the process i was told. Waited for the initial period patiently and was constantly in touch with them. I had a chat with them everyday for a month. I have only been receiving false promises and assurances! Each and every customer service lied to me. The last one even posed as a supervisor! I requested, begged, threatened,... Tried every thing possible

Note details below:

Chat id [protected] -. Gells and rhea

[protected] for chat 2018.05.11 - mimie [protected] for chat 2018.05.14 - collen

For chat 2018.05.21 - caela

For chat 2018.05.22 - carina

For chat 2018.05.22 - morin morgan

[protected] for chat 2018.05.23 - savaigne

For chat 2018.05.26 - lenalyn

For chat 2018.05.27 - kelsey and. Winter

For chat 2018.05.28 - candy and emma - manager

This is a scam!

Reason of review: return, exchange or cancellation policy.

Preferred solution: full refund.

I liked: diversity of products.

I didn't like: poor customer service.

I placed an order on the 28th february, 2018 i ordered for a
Hsabat 3100mah bl-5ct battery for nokia 5220xm battery 6730 c5-00 c6-01 c3-01 6303c 5220 6730c c5 6303i order amount:$ 14.32
I went to post office to collect items not avail i being their four times. Yesterday i was their still the items has not arrived. I need my money back, please aliexpress help me to intervene this issues. Thanks. Email:[protected]@outlook.com, or [protected]@gmail.com) tel: +[protected] or +[protected]. Please i need an argent reply.