Ali Express Complaints & Reviews

Hi,

I have ordered 2 watches in aliexpress on october 9, 2017. Although after multiple times following up with them, i haven't received the orders (#[protected] and #[protected]) till now. Moreover the app is showing the order has been completed. I got in touch with their customer care team but they are giving me the same excuse that the orders are stuck in the customs. Whatever it is, but how come the orders stuck in...

Dear sir/madam
This is to inform you that i ordered a flash from ali express, nd the flash was not appropriate means damaged and not working. I also uploaded the video regarding this issue in ali express i raised a dispute and seller is ready to pay even his behavior is pathetic. I returned the product also indian postal (Er[protected]in) you can trace. Before dispute settlement the park the fund to seller and said that you did not send...

Hello my name is pall ragnarsson. Sorry have to complain about one of your client. He send me a led christmas light which should be red but the colour he sent me was pink-purple and refuse to pay me back my money. I say this is a faulty product and not acceptable.
I send you open disput with this company and ask you to end this issue and pay my money back.
You can see picture in attached which i took my self of one christmas-light...

Departed country of origin

[protected]:25:29 [GMT+8]

Shipment accepted by airline

[protected]:25:29 [GMT+8]

Shipment left country of origin warehouse

[protected]:25:29 [GMT+8]

Shipment at country of origin warehouse

[protected]:18:44 [GMT+8]

Shipment dispatched

[protected]:00:44 [GMT+8]
br...

Hello,
I ordered cat stuffy toys from ali express on date of 25th oct. But still not received item. Also contact with ali express team, they told me parcel is at post office. I visit post office but they have no parcel like that. Again i contact with support team for refund my payment but they haven't respond it. I want to back my return of $3.53 (230 inr). My order id is : [protected]

Thanks,
Harshal...

On january 8, 2018 i made an order which i believed to be expedited (Faster than usual) order number [protected] on aliexpress. Guanja sex products factory vendors name.

January 10 i read that it would be 8 to 10 day processing time and 10 to 12 days shipping and may be additional delays.

Based on the price of the item 171.16 essentially a retail price. I decided to cancel because of the long timeline. If...

I ordered this little glove to help me remove excess cat hair, i paid $3 and single dollar for the delivery.
One day after a few weeks waiting, i get an email saying i received and signed for the package.
Because i know i did not, i contacted ali express.
The nightmare begins here:
First they were arguing that i did get it as i signed for it, then they sent me to investigate myself, saying i need to prove that...

I have bought/paid for a black cap worth rs 338 on pos[protected] at aliexpress txn#409354. Still i have not received any response of getting it delievered at any expected time. The site has mostly attracted people for every thing but it makes a delay than it may change opinion of buyers towards the the site, being one of the buyer i feel the site contains a variety of stock but ill be little worried if at any time the order takes many days...

Hi team,

I did'nt get my orders from last 1 year.
I ordered 2 products on 06 dec 2016 and it's completed 2 years and i did'nt get my orders.
I ordered one women long sleeve tshirt with order id '[protected]' and 1 watch with order id '[protected]'.

I am really very disappointed my ali express service. This is my first worst experience in online shopping.

I use many shopping...

Sir
All allegation are totally wrong, can you please re investigating about my account activity.
Seller admit that, that was there fault they provide wrong shipping details still i didn't get product
Product quality, item not receive, refund & return is not an issue... I also got full refund several times.
But this time case is different.

This are the following reason by you :
Claiming...

I am a frequent online customer and recently i purchased some items from aliexpress app and two of the items i bought was damaged which i opened a dispute and for one of the item i received partial refund and for the other item i am facing trouble from the seller.

The seller seem to be treating me very badly where they told me to cancel the dispute for the refund and i did so. But after cancelling the dispute i was cheated....

I had purchased a bluetooth speaker from ggmm stores on you 11.11 sales vide order no.[protected] on free delivery.9th dec.2017 was the last date. But even today l did not received the item. Hence l requested a refund on 9.12.2017. Today l have got a message for paying tax of inr 2688. L informed the stores, but they are not ready to pay the amount. So l have to get refund of 102.04 us dollers. I have only a dealing with you for this purchase....

I purchase a mobile in your site. Order no.[protected] after some time mobile touch is not working. I contact your custmer care they ask me you contact our geek seller. I contact your seller your seller tell me you sent your damage mobile our china address. I sent mobile for repair but after 3 month your seller is not replay and not return my mobile....

Not received and was ordered. It's written on route to kenya on the swazi post tracking service; when i clearly stipulated that swaziland is destination for delivery.

I need my money back now as the seller failed to meet the 60day delivery period.

Finding the complaints and refund procedure was quote difficult. I tried several times last month with failure.

Please help me by attending to this...

I have paid for an order & i don't needed it after that. I cancelled my order and i haven't get my refund and once it's processed it will be refunded but it's showing waiting for refund from past 3 days. Even if it shows processing then i can wait according to the norms given after processing it may take 7 days but the problem is that it is not even processed...

Order number [protected]
Aliexpress scams you i was scammed here!
I purchased $1113.00 from this seller and the issue was the order was not as described i was told to ship back the order and then the seller refuses the delivery of the product, aliexpress rejects my dispute with "item not returned to seller"

100% aliexpress favors its sellers!

Aliexpress is a scam...

This is regarding my order no. [protected].
Order time & date: 22:57 sep. 05 2017
That the product i received, was used one and defective.
That i raised the clam and provided the evidence.
That i received a mail on date mon, oct 30, 2017 at 3:08 pm
As folows
Dear ashok kumar sharma,

Thank you for contacting aliexpress. I am sorry to hear that you are not satisfied with your order...

Dear sir,

I have purchased the stand collar shirt by aliexpress.com which mail id [protected]@yahoo.com and done the online payment through debit card. Which has been deducted from my account with amount of 910 rs and i have not received any confirmation sms in my mobile and order number was showing error. Kindly request to you check and do the needful.

My shipment address was 120/636 was mention in site 120/636...

I have order 2 jacket form aliexpress i have received only 1 and jacket is not same as seller showed on site he give something els i have give all evedance to but refund canceled also i have not received other jacket my complaint it not take they said to wait for week it’s almost month ago they cancel my refund i have given all evidence what seller showed me what i have received...

Sir,
I have purchased this product from ali express site on dates 29.08.2017 but till date i have not received this product. It is a matter of deep concern that the product has not been delivered tilldate. I have earlier send so many request to the i make up store but tilldate i have not got any fruitful reply.
So, i am requesting you to look into the matter and deliver the product soon otherwise cancel the order.
br...