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Ali Express
AliExpress.com
Customer satisfaction rating: 2%
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281
COMPLAINTS

Ali Express Customer Care

AliExpress.com

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Customer satisfaction rating
2%
Complaints
281
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Ali Express Complaints & Reviews

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 shabnamm09
I have placed an order (order number = [protected]) through Aliexpress on 11-Dec-2016. But till date, it has not been received. You told me that you have extended the protection period. I trusted you, but, neither you have resend my order nor you have refunded my money.

Seller : OK Store from Aliexpress

产品名称: Sexy Women Retro Floral High Waist Pleated Party Midi Skirt Lady Girls Vintage Flower Printed Skirts 4 Size
订单号: [protected]
店铺链接: https://www.aliexpress.com/store/2343082

Complaint Status


[Feb 28, 2017] Ali Express customer support has been notified about the posted complaint.
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     zoyas
    >Order Number:
    [protected]

    >China Post Ordinary Small Packet Plus>Tracking #[protected]

    Product Details:90cm*90cm Women satin Square Scarf High Quality Imitated Silk Satin Scarves Shawl Hijab 2016 fashion style

    Amount # 3.99

    Order time & date: 04:11 Aug. 15 2016

    Store name: HM Scarf

    Website name: www.aliexpress.com

    Store owner : Andy Lee
    Country/Region: China (Mainland)

    Complaint Status


    [Feb 28, 2017] Ali Express customer support has been notified about the posted complaint.
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       shifi
      Dear Member of Consumer Compliant Forum,

      I ordered a product from the site of Ali Express 2-3 months back. They debited the amount right after my purchasing, but I have not received the product even after so many days.

      I requested for refund after waiting for 30-40 days, but the reply I received is inappropriate. Hereby, I requset to kindly look into the matter and resolve my issue after issuing a notice to the concerned person.

      The details of Vendor are as follows:-

      Seller:-YY-Fashion Jewelry Store

      Complaint Status


      [Jan 19, 2017] Ali Express customer support has been notified about the posted complaint.
      I will cancel this item also the seller agree the cancelation but the aliexpress will not refund the money

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         Safvan basheer
        I orderd 2 sets of boy dress almost 2 months ago and i dont recived any packets frome seller .. i put dispute and this seller come to my private and ask me to cancel the dispute they promiss me if i do that they can resend me the packets again i did it .. but now they dont have any response and i think i lost my money .. and i contact ali express helping pepols they allso very lazy to help me and very poor servise allso please dont buy anything frome this website 😈😈😈 ... hate it

        Complaint Status


        [Jan 10, 2017] Ali Express customer support has been notified about the posted complaint.
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          Ali Express — Product not reach me and no refund [Resolved]

           syed noor ul hassan
          Iam purchase flip cover by ali express on[protected] order id[protected]. and I paid 3.93 dollar which is about rs.278 but...

           gurinder80
          Hi,
          I need to gift my fiance and her family a beautiful gift for which ask this seller which I find this torch as I already had this from another seller and when i need to purchase from that seller the torch is out of stock so I search aliexpress.com to buy from another seller and I found this seller and I ask him which one is best one from my fiance and after his recommendation only I placed an order with Order ID: [protected] Order time & date: 19:22 Dec. 21 2015 for 5 pieces of LED Torch. Out of 5 3 are faulty I Inform seller regarding this issue but he did not response many time then he ask me to send proof of faulty I click pictures and send him then he ask me to video proof I capture it and send it then he ask me to place another order of at least I torch then he will send total of 4 torch then I ask Why I have to placed another order and after that he avoid to response.

          GURINDER SNGH
          +91-[protected]


          Faulty led torch

          Complaint Status


          [Nov 15, 2016] Ali Express customer support has been notified about the posted complaint.
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            Ali Express — Aliexpress - fake branded shoes

             Perkins Samuel
            I bought a nike shoes in aliexpress on december 2015. Since the quality of the shoes is very bad (Fake nike shoes) & the size...
            Complaint comments  Comments  (5)

             Shobana Karthikeyan
            Reference :- ordered item -> 3 pcs/set genie bra with removable pads
            As seen on tv size: s, m, l, xl, xxl
            Free shipping

            We have not at all received the item booked in the mobile application (Ref: oder no. [protected]), but the status showing confirmation received.
            But the item not delivered to the item to the below mentioned address
            Karthikeyan n,
            Plot no 4, annex ii, sai krupa apartment
            Kamatchi amman nagar, mangadu
            Chennai, tamil nadu, india
            Zip code : 600122
            Mobile : [protected]
            Sir,
            I booked a order on dated[protected] of long sleeves T-shirt, today i got a parcel, but there is a half sleeves tshirt, please send your executive and change this immediately as soon as possible.Because there is a emergency of this product.Please try to be understand

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              Aliexpress — Low quality product received, aliexpress is not refunding

               শাওন মণ্ডল
              I have received low quality product from aliexpress. I have returned but they are not giving me the refund of the product...
              Complaint comments  Comments  (1)

               mdmr89
              Total 3 Product is Not received, pls help me

              Email Id : mdmr.[protected]@gmail.com

              1) Order no.[protected]
              Hot Sale USB to 3D Audio USB Sound Card Adapter 7.1 Channel Sound Professional Headset Microphone 3.5mm Jack Converter
              Oder Booking Sep. 01 2015
              [protected][protected][protected][protected]
              2)Order no. [protected]
              Ultra Thin SLIM Frosted Matte Back cover Hood Hybrid Hard Plastic Case For ZTE V5 Nubia Red Bull V9180 phone case XJQ
              Oder Booking Nov. 22 2015
              [protected][protected][protected][protected]
              3)Order no. [protected]
              New Fashion Hot Sale Mini Yellow Car Auto Washing Cleaning Sponge Block
              Oder Booking Sep. 02 2015
              Not Received Product
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                 16/aug/91
                Order ID: [protected]
                Order time & date: 08:51 Nov. 23 2015

                Estimated Delivery Time:15-60 Days
                Processing Time:7 Days

                But item not yet received & cannot able to initiate refund for the particular order.

                Aliexpress — Never got my order

                I ordered some clothes worth 4k and never got the order ! I made payment through my debit card and despite of so many complaints i didnt get a revert back ever! Anyone could help me regarding this????
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                   Sameer angry
                  I cancel my order for some reason and I don't get my refund plz help me . ...
                  Seller cancel my order without my permission and for that product I don't get my refund . It is a fraud .
                  We have to make a movement against this .
                  Plz help me
                  Contact no .[protected]
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                    Aliexpress — My parcel is stuck in kolkata airport sorting office from 22nd Nov

                     nike_sid
                    Hello, my parcel is stuck in kolkata airport sorting office from 22nd Nov and there have been no movement since then....
                    Complaint comments  Comments  (1)

                     sunny bamniya
                    I not receive my order from last three months and no massage receive to aliexpress but my pymant is cuted.please help me consumer forum... My order number is 12781 184 lakkad pitha is receiving address
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                      Aliexpress Online Shopping Website — Fraud with customer moneys

                       safar shaikh
                      Please help to customer this online site is cheating with customer, taking advance payment but product is not delivered to...
                      Complaint comments  Comments  (1)

                      Aliexpress.com — Item arrived from china post in kolkata airport shorting office but not process further for delivery.

                       Mahaprasad das
                      My parcel number rf[protected]cn had arriver at kolkata airport sorting office on[protected]:39. Since then there is...

                       saurabh1487
                      Hi, Subject - order number - [protected] This side saurabh sharma i orderd one voilet from aliexpress.com side i pay through debit card. N now they not deliverd my product & in sysytem they show the product is delivered on 17th july 2015. They do totaly fraud. Pl help us. Regards, Saurabh sharma [protected]
                      Some PEersonal Call Me From [protected]. IN true Caller The Name Is Snapedeal Personal From Bihar N They Said Im Calling From Banglore head Department They Ask me To share debit card Details On Call.I Said i didnt Gave Details oN call Then He said We R not Any other Option To Refund Ur Amount .
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                        www.aliexpress.com — Product not received

                         Deepak Kashyap
                        My order no is order no:[protected] i have open a dispute Details Did you receive your order no Do you want to...

                         priyam1811
                        Sir/madame,
                        I recently got my state bank classic debit card (Mastercard) with which i am trying to make an online transaction at www.aliexpress.com.
                        Whenever i am initiating a transaction it is not getting processed. I get this message that there are insufficient funds in my account but this is not the case because i have sufficient funds to proceed for this payment.
                        Kindly see to this problem and reply for the same.
                        Also i would like something to be done about it.

                        Thankyou.
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                           anil1k981
                          Please be informed that there is fraud transaction with axis bank credit Card no 4514 xxxxxxxx 9360 on dtd: 02/04/2015. The transaction details Obtained from axis bank customer care which as merchant name : WWW.aliexpress.com, amount is 181.77 usd in inr is rs 11789.34. This Transaction has not been made by me i shocked when i received a sms at my registered mobile that rs. 11789.34 was spent on your credit card.in This regards i would like request to help me to get the disputed money Back in my card limit. I shall ever be highly oblidge. For this act
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