Ali Express Complaints & Reviews

Hi,

I have ordered 2 watches in aliexpress on october 9, 2017. Although after multiple times following up with them, i haven't received the orders (#[protected] and #[protected]) till now. Moreover the app is showing the order has been completed. I got in touch with their customer care team but they are giving me the same excuse that the orders are stuck in the customs. Whatever it is, but how come the orders stuck in the customs for more than 4 months. This is their responsibility to followup and deliver the products to the customers. Why customers will take the headache?

I usually like online shopping but this is the worst experience i am having.

Dear sir/madam
This is to inform you that i ordered a flash from ali express, nd the flash was not appropriate means damaged and not working. I also uploaded the video regarding this issue in ali express i raised a dispute and seller is ready to pay even his behavior is pathetic. I returned the product also indian postal (Er[protected]in) you can trace. Before dispute settlement the park the fund to seller and said that you did not send the flash. And i have lost my 53dollar plus 934inr now they are not returning my refund, did fraud with me after my several compliant every time they makes me fool, now no body is giving reply to me.

Hello my name is pall ragnarsson. Sorry have to complain about one of your client. He send me a led christmas light which should be red but the colour he sent me was pink-purple and refuse to pay me back my money. I say this is a faulty product and not acceptable.
I send you open disput with this company and ask you to end this issue and pay my money back.
You can see picture in attached which i took my self of one christmas-light one from myself a red one and the other from your client pink-purple and a open disput down below.

The order no:
Id [protected]. 10m 100 led garden lamps outdoor lighting black copper wire…….. X 5 pcs. $ 40.43.

Bpost international rg[protected]be
Here is our open disput:
Message history
Show messages for current order only
Messages translation: disable english


About this order
Order number: [protected] (Current order)

Then i will continue our argument and forward it to aliexpress and led them decide
Our case.
It make no sence to sell me a false goods.
Best regards,
Pall ragnarsson
Me
18/01/10 07:21
Jasica du
18/01/08 19:23
We will not pay for the shipping cost for twice, we already pay for one time, this is not make the sence
What is your adress?
And you pay for the mail delivery.
Best regards,
Pall ragnarsson
Me
18/01/08 04:14
Jasica du
18/01/07 18:47
Ok， we will pay you back if we got the strings back.
I know that you did pay a string and post cost. But your product is not that you shown on your picture and once again the color is not red. So that is our mistake and a very bad business and actually dishonest business to advise pepople to buy a products by your advertise at aliexpress.
So pay me my money back, immediatly!
I can send your sting and pink-purple-led back to you, at your epense.
Best regards,
Páll ragnarsson
Me
18/01/07 07:40
Jasica du
18/01/06 01:40
How about the goods that we sent? We pay for the string light and we pay for the shipping cost.
Hi again and again jasica du

Are you going to pay me back may money "yes or no"
Best regards,
Pall ragnarsson
Me
18/01/05 11:25
You are still trying to tell me that your color is red, but it is not.
You can not decide what is red because there is a national standard for red color. I am a lightinng designer so you can not tell me what is red color, i konw what is red. Your have a picture of your product at aliexpress wich show me a red color christmas led.
I send you a picture wich i took of your pink-purpule led and another one wich is red chrismas led to show you the diffrent. And if you are selling for aliexpress then you have to have color wich is international. Now you have to tell me by yes or no about paying me back my money, so i can go any futher with this case.
Best regards,
Pall ragnarsson
Me
18/01/03 05:11
Jasica du
18/01/01 17:56
We did offer you red color, we always offer this as red color for the black wire

Message history
Show messages for current order only

Messages translation: disable english

About this order
Order number: [protected] (Current order)

Hi again.
If you are not going to pay me back my money, i will complain to aliexpress and send them the pink-purple christmas led-light.
Best regards,
Pall ragnarfsson
Me
[protected]:57
Jasica du
17/12/30 06:20

Sorry、 that’s the red color for us

Hi again. This not red it is pink-purple. If you do not have red then you have to pay me back my money.
I have 10 pcs. Of red chrismas-light in my garden and they are red. So i can not use the pink-purple light.
Best regards,
Pall ragnarsson
Me
17/12/30 05:57
Jasica du
17/12/29 18:31

It is red color, not purple, we do not have purple color

I am furious angry i ordered red 5 pcs. 10m 100 led garden lamps outdoor christmas decaoration and you send me purpule led.
Now you pay me back my money or send me now 5pcs. Red led.
Best regards,
Pall ragnarsson
Me
17/12/31 00:59
Previous 1 2 next

Departed country of origin

[protected]:25:29 [GMT+8]

Shipment accepted by airline

[protected]:25:29 [GMT+8]

Shipment left country of origin warehouse

[protected]:25:29 [GMT+8]

Shipment at country of origin warehouse

[protected]:18:44 [GMT+8]

Shipment dispatched

[protected]:00:44 [GMT+8]

Waiting for pick up

[protected]:30:56 [GMT+8]

Data Provided by CAINIAO
Above information is optimized View original information
Tracking number:
LP[protected]

Logistics company:
Yanwen Economic Air Mail

Shipment time:
[protected]:33:34

Order information
Order number:
[protected]

Shop name:
immanuel-jewelry Store

Receiver address:
[removed]

Hello,
I ordered cat stuffy toys from ali express on date of 25th oct. But still not received item. Also contact with ali express team, they told me parcel is at post office. I visit post office but they have no parcel like that. Again i contact with support team for refund my payment but they haven't respond it. I want to back my return of $3.53 (230 inr). My order id is : [protected]

Thanks,
Harshal

On january 8, 2018 i made an order which i believed to be expedited (Faster than usual) order number [protected] on aliexpress. Guanja sex products factory vendors name.

January 10 i read that it would be 8 to 10 day processing time and 10 to 12 days shipping and may be additional delays.

Based on the price of the item 171.16 essentially a retail price. I decided to cancel because of the long timeline. If i had been told there would be a processing fee i would have been unhappy but would know that this was reasonable for the vendor and for me.

Instead i was told that the item had shipped already. This was untrue according to their own online documentation. These types of dishonest practices are completely unfair to buyers. They allow sellers to sell items they don't have or items that have not been produced without giving enough information to the buyer to make a well informed buying decision.

If i had wasted their time making an order they deserve something for that i agree. But being dishonest is not the way to handle the situation. I should not have to endure this kind of seller.

There is a buyer protection process but this is just window dressing i tried to make contact and that seems impossible. It doesn't in fact protect buyers. I had to do an internet search in order to find this site.

It is virtually impossible to contact aliexpress and have a genuine exchange about vendors and their practices. Everything is to the advantage of the seller without protecting buyers.

For my trouble alone i want a complete refund.

I ordered this little glove to help me remove excess cat hair, i paid $3 and single dollar for the delivery.
One day after a few weeks waiting, i get an email saying i received and signed for the package.
Because i know i did not, i contacted ali express.
The nightmare begins here:
First they were arguing that i did get it as i signed for it, then they sent me to investigate myself, saying i need to prove that i did not get the package.
I called the post office, they never heard about this tracking number, the ali express representatives were lost, they are so nice and useless (Not their fault, just doing their jobs), they didn't know anything, until after a few days, one of them told me to check at dhl and i did, there i found it was not sent through the post office but by dhl asia, this dhl branch were using a local company which is famous for never delivering to the clients, they were all over the news (They claim that it's aliexpress fault in some way).
So i called this local delivery company asking for my package, they said it was lost and that they updated the tracking saying that and that i should dispute and aliexpress will refund, i did exactly that, i had a proof that i never received the package.
So you think i got my money back? Think again, i had to wait for over a month hearing all kind of excuses and today i finally got they news that my request for a refund was denied.
The amount of money here is not high, just $4, but think about it, the same will happen also for $200 and you are not protected like you are with paypal, there is no real client protection.
Moreover, the time i had to spend to handle this issue was not worth it.
Bottom line, aiexpress thinks we are stupid but we are not, there are enough platforms to shop with and i am closing my aliexpress account! They took my money without giving the product and then called me a theif, they'll do it to you too!

I have bought/paid for a black cap worth rs 338 on pos[protected] at aliexpress txn#409354. Still i have not received any response of getting it delievered at any expected time. The site has mostly attracted people for every thing but it makes a delay than it may change opinion of buyers towards the the site, being one of the buyer i feel the site contains a variety of stock but ill be little worried if at any time the order takes many days with no responce.
I a buyer and i hope i seek resonse to my grievance.

Hi team,

I did'nt get my orders from last 1 year.
I ordered 2 products on 06 dec 2016 and it's completed 2 years and i did'nt get my orders.
I ordered one women long sleeve tshirt with order id '[protected]' and 1 watch with order id '[protected]'.

I am really very disappointed my ali express service. This is my first worst experience in online shopping.

I use many shopping sites but my experience with ali express is very horrible. From this experience, i felt i will never do shopping with ali express.

I would request you to please deliver my orders as soon as possible.

Thankyou.

Sir
All allegation are totally wrong, can you please re investigating about my account activity.
Seller admit that, that was there fault they provide wrong shipping details still i didn't get product
Product quality, item not receive, refund & return is not an issue... I also got full refund several times.
But this time case is different.

This are the following reason by you :
Claiming an item hasn't been received when it has (I never do this)
Claiming an item differs significantly from its description in its product listing when the item’s condition is consistent with its listing (Mey be by mistake)
Opening a case when you have already received a refund from the seller or reimbursement from your payment provider (I never do this)
Opening a case against a seller as a form of retaliation following previous disputes (I never do this)
Threatening to open a case against a seller in order to obtain a discount or additional goods and services, when the item had arrived in the condition as described in the product listing (I never do this)

If you have any evidence that can prof that i try to overrule your condition, please share with me i also anxious to know about my fault

Issue is - after 2nd time extended purchase protection by the seller, on 13th nov 2017 my order purchase protection was end. And also after 100 days i found my product was delivered to different state. Distance from me around 2000km! Now my duty is to defend myself right? After that particular date i was open a dispute for refund. And suddenly i found myself as a suspended buyer!! My problem is we can't contact directly to the aliexpress team. Now i got another defective mobile parts last week, i can't even open a dispute for that... Other side seller admitted that this is there fault also they apologized for that. But still my account was block! All chat assistance are admitted that there was no fault by me. No one provide contact of aliexpress team. By this message i try to ask aliexpress where was my fault? From past 4 years i was use aliexpress very honestly and clearly. Don't know why they do this to me without any reason. (Sorry for bad english)
I need this account as active, please re investigate and judge properly.

I attached some screen shot please enclose

I am a frequent online customer and recently i purchased some items from aliexpress app and two of the items i bought was damaged which i opened a dispute and for one of the item i received partial refund and for the other item i am facing trouble from the seller.

The seller seem to be treating me very badly where they told me to cancel the dispute for the refund and i did so. But after cancelling the dispute i was cheated. The seller didnt refund as promised. Now i lost my money on some damaged goods of no use to me leaving me with a very bad experience from ali express. I tried to contact the customer service many times but was given no response and said they couldnt do anything after dispute time.

I had purchased a bluetooth speaker from ggmm stores on you 11.11 sales vide order no.[protected] on free delivery.9th dec.2017 was the last date. But even today l did not received the item. Hence l requested a refund on 9.12.2017. Today l have got a message for paying tax of inr 2688. L informed the stores, but they are not ready to pay the amount. So l have to get refund of 102.04 us dollers. I have only a dealing with you for this purchase. Hence requesting refund.
Send me reply to my email. [protected]@gmail.com

I purchase a mobile in your site. Order no.[protected] after some time mobile touch is not working. I contact your custmer care they ask me you contact our geek seller. I contact your seller your seller tell me you sent your damage mobile our china address. I sent mobile for repair but after 3 month your seller is not replay and not return my mobile.

Not received and was ordered. It's written on route to kenya on the swazi post tracking service; when i clearly stipulated that swaziland is destination for delivery.

I need my money back now as the seller failed to meet the 60day delivery period.

Finding the complaints and refund procedure was quote difficult. I tried several times last month with failure.

Please help me by attending to this matter

I have paid for an order & i don't needed it after that. I cancelled my order and i haven't get my refund and once it's processed it will be refunded but it's showing waiting for refund from past 3 days. Even if it shows processing then i can wait according to the norms given after processing it may take 7 days but the problem is that it is not even processed

Order number [protected]
Aliexpress scams you i was scammed here!
I purchased $1113.00 from this seller and the issue was the order was not as described i was told to ship back the order and then the seller refuses the delivery of the product, aliexpress rejects my dispute with "item not returned to seller"

100% aliexpress favors its sellers!

Aliexpress is a scam

This is regarding my order no. [protected].
Order time & date: 22:57 sep. 05 2017
That the product i received, was used one and defective.
That i raised the clam and provided the evidence.
That i received a mail on date mon, oct 30, 2017 at 3:08 pm
As folows
Dear ashok kumar sharma,

Thank you for contacting aliexpress. I am sorry to hear that you are not satisfied with your order [protected].

Important: all evidence and information should be uploaded to the dispute details (Pictures and videos).

Evidence or information on other websites or the message history will not be accepted.

If you can not upload the evidence - please let us know.

Problems with the order judgement from ae invalid reason proof guide
Does not work properly valid - -
Without battery invalid no problem is shown in the evidence -

Solutions:
Option 1: full refund 47.35 usd without returning goods

Response time: 4 days

Note: if you have already settled the dispute with seller, please kindly give a response in the dispute detail page so that we can be informed and follow this dispute based on the settlement. If you fail to choose or reach an agreement with seller within the response time, option 1 will be executed.

Note: you can resolve the issue by clicking 'add a new proposal', 'accept' (To accept the seller or aliexpress' proposal), 'upload evidence' or 'edit' (To modify comments on the proposal).

Thank you in advance for your understanding and great cooperation.

Best regards,

Aliexpress case management team

—

Please do not reply to this email/message. This mailbox is not monitored and you will not receive a response.
Please log in to to respond the case before the due date.

After waiting a long period
I got a mail that your dispute has been fished and you are not eligible to refund
This is totally cheating with the costumers
Please refund the money, that i have paid for the product
Regards
Ashok kumar sharma

Dear sir,

I have purchased the stand collar shirt by aliexpress.com which mail id [protected]@yahoo.com and done the online payment through debit card. Which has been deducted from my account with amount of 910 rs and i have not received any confirmation sms in my mobile and order number was showing error. Kindly request to you check and do the needful.

My shipment address was 120/636 was mention in site 120/636 narain purwa lajpat nagar kanpur 208005 in india and my contach number was saved [protected]

Regards
Prabhat trivedi

I have order 2 jacket form aliexpress i have received only 1 and jacket is not same as seller showed on site he give something els i have give all evedance to but refund canceled also i have not received other jacket my complaint it not take they said to wait for week it’s almost month ago they cancel my refund i have given all evidence what seller showed me what i have received

Sir,
I have purchased this product from ali express site on dates 29.08.2017 but till date i have not received this product. It is a matter of deep concern that the product has not been delivered tilldate. I have earlier send so many request to the i make up store but tilldate i have not got any fruitful reply.
So, i am requesting you to look into the matter and deliver the product soon otherwise cancel the order.

Regards,
Seemanta nath