Ali Express Complaints & Reviews

The incorrect commercial behaviour of AliExpress, allow this bunch of cheaters to take your money after payment process (which require you send full picture of front & rear of your credit card and your signature + a ID document...are you kidding me??!); they hold the money even if the sale is not confirmed. This means that if seller for some reason has no more avalaibility of item, or you change idea, or any other trouble, your order will be closed, and your paid money kept until...company revision (appeal) of the case; means days or working weeks before have your dollars back.
So, be advised of this kind of "dark practice" before you buy on AliExpress. Also beware or weird raising of final deducted amount caused by obscure addendum.

I bought stuff worth 7000rs and i received all of them. There were 15 items i guess out of which only 5 were acceptable to me & rest were a waste!
When i asked for a return or a refund then a page would open saying your account is temporarily out of service and then they signed me out from the app too! I had no clue where did my order go? Plus i had to throw 10 items in the bin. The quality was so bad. Please do something about these websites, we wont be able to trust online shopping and that should effect your business economy.

I ordered two men's watches on 22 april 2017. At gurgaon from aliexpress. When u tracked my order it shows package delivered on may 6, 2017. But i didn't receive my order. Ans also it shows last tracking detail some where in kolkata. But order was supposed to be delivered in gurgoan. Very annoying service from aliexpress. Kindly look into this and refund my money back.

I have ordered a product mobile xiomi redmi 4a order id :- [protected]
Dated on 12/05/2017
Tracking number rb[protected]sg
But no conformation message or mail from seller
X show stores china.
Develery in raichur -584101
Karnataka, india
Mohammed aslam
Contact no +[protected].
Please its a humble request follow up about my parcel replay as soon as possible.

I baught 4 tampered glasses paying $7 including shipping on 23 feb 2017. Still did not get it. Every time i Message seller they say you will get it. Aliexpress tracking shows delivered on 21 march in mumbai. again this shows in april its on distribution center in mumbai.

how is that possible if its delivered it should not show in april on distribution center first of all .. second thing i ordered for Bangalore.

When i tried reaching out them they say its delivered. which is not. called on numbers given below .. they picked and disconnected. never picked call after :[protected]

https://www.freecustomercare.com/aliexpress-customer-care-number/

Messaged to cc .. they told they are escalating and did not get any response.

This is regarding my order id: [protected]. I had ordered the below products on april 21st 2016 but i still haven't received it. Those people has changed the status to confirmation timeout.

1) sport style portable clear sport bicycle my water bottle 500ml space cup bear bottles

2) best quality my fashion breakproof water bottle 19.5x6.5cm travel camping lemon juice drinkware readily space cup bottle


3) new muti transparent colors portable sports travel unbreakable plastic water bottle cycling camping cup my water bottle

I had opened dispute with Order # [protected] purchased[protected]. The seller Ric Ric is refusing to avail me with the return information after I had requested it from her/him on several occasions. I am only getting the run around and not the return information. I need it so that I can return the item to get my refund. The item is faulty and not working properly as I mentioned in my dispute.
Thank you for your corporation as I await a reply.
A regular customer, Lancelot Charles.

This is an application in which they sell products online, as they keep on giving their advertisement to all the social media portal but fake marketing strategy. The original product is for somewhere around between 4 thousand to 5 thousand and this aliexpress write the rate of 239 INR.
They write fake rated so that people download their application from play store. Request you to please check on this and resolve this soon as

I have ordered from aliexpress on January 17, it's been more than 2 months .3 weeks back they mailed me confirming lost of product in transit and said I will get the refund within 7-15 days, it's been more b than 15 days, so I open a dispute in their website, after that they mailed me saying I should talk to them before opening a dispute and kind of threaten me to close the dispute. Even after all of this incident there is still no wheabouts of the refund. they Keep saying it will take 7-15days. Their 7-15 days never comes.

I have placed an order (order number = [protected]) through Aliexpress on 11-Dec-2016. But till date, it has not been received. You told me that you have extended the protection period. I trusted you, but, neither you have resend my order nor you have refunded my money.

Seller : OK Store from Aliexpress

产品名称: Sexy Women Retro Floral High Waist Pleated Party Midi Skirt Lady Girls Vintage Flower Printed Skirts 4 Size
订单号: [protected]
店铺链接: https://www.aliexpress.com/store/2343082

Order Number:
[protected]

China Post Ordinary Small Packet PlusTracking #[protected]

Product Details:90cm*90cm Women satin Square Scarf High Quality Imitated Silk Satin Scarves Shawl Hijab 2016 fashion style

Amount # 3.99

Order time & date: 04:11 Aug. 15 2016

Store name: HM Scarf

Website name: www.aliexpress.com

Store owner : Andy Lee
Country/Region: China (Mainland)

Dear Member of Consumer Compliant Forum,

I ordered a product from the site of Ali Express 2-3 months back. They debited the amount right after my purchasing, but I have not received the product even after so many days.

I requested for refund after waiting for 30-40 days, but the reply I received is inappropriate. Hereby, I requset to kindly look into the matter and resolve my issue after issuing a notice to the concerned person.

The details of Vendor are as follows:-

Seller:-YY-Fashion Jewelry Store

I orderd 2 sets of boy dress almost 2 months ago and i dont recived any packets frome seller .. i put dispute and this seller come to my private and ask me to cancel the dispute they promiss me if i do that they can resend me the packets again i did it .. but now they dont have any response and i think i lost my money .. and i contact ali express helping pepols they allso very lazy to help me and very poor servise allso please dont buy anything frome this website 😈😈😈 ... hate it

Iam purchase flip cover by ali express on[protected] order id[protected]. and I paid 3.93 dollar which is about rs.278 but seller not send me the product till date, by contact to ali express costomer care they said they have a despute option where we can open despute with seller and ali express also evolved to solve our problem but there is soo complicated procedure I completely not understand and closed despute which they now saying I'm closed a despute so i did not get any refunds they r completely cheaters they never send product and no guarantee for our amount plz take action against ali express and seller YouXinYuan Digital Phone Accessory Store
China (Mainland)

Hi,
I need to gift my fiance and her family a beautiful gift for which ask this seller which I find this torch as I already had this from another seller and when i need to purchase from that seller the torch is out of stock so I search aliexpress.com to buy from another seller and I found this seller and I ask him which one is best one from my fiance and after his recommendation only I placed an order with Order ID: [protected] Order time & date: 19:22 Dec. 21 2015 for 5 pieces of LED Torch. Out of 5 3 are faulty I Inform seller regarding this issue but he did not response many time then he ask me to send proof of faulty I click pictures and send him then he ask me to video proof I capture it and send it then he ask me to place another order of at least I torch then he will send total of 4 torch then I ask Why I have to placed another order and after that he avoid to response.

GURINDER SNGH
+91-[protected]

I bought a nike shoes in aliexpress on december 2015. Since the quality of the shoes is very bad (Fake nike shoes) & the size is not matching, i opened a dispute with aliexpress, i raised a dispute with aliexpress but aliexpress finally closed the complaint & paid the amount to seller.
Aliexpress does not have english speaking customer care, only way is to contact them via chat, some times the customer care people send an email to seller by copying me in the email, even if i send email to seller there is no reply.

I need a refund and im ready to return the shoes, the shoe is not used, as it is as bought. Im ready to return the shoes but there is no responses from the seller and aliexpress (Alibaba) is not taking any actions, please help me!!

Reference :- ordered item -> 3 pcs/set genie bra with removable pads
As seen on tv size: s, m, l, xl, xxl
Free shipping

We have not at all received the item booked in the mobile application (Ref: oder no. [protected]), but the status showing confirmation received.
But the item not delivered to the item to the below mentioned address
Karthikeyan n,
Plot no 4, annex ii, sai krupa apartment
Kamatchi amman nagar, mangadu
Chennai, tamil nadu, india
Zip code : 600122
Mobile : [protected]

I have received low quality product from aliexpress. I have returned but they are not giving me the refund of the product and courier charge. So i want 1404 inr (Peoduct price)+ 556 (Courier charge of returning) = 1960 inr. So refund 1960 inr. Order id: [protected]. Name - saon mondal. Seller information - consignee: zhu song
Street address: xia cheng kang ning lu 168 hao 1 don 303 shi
Street address2: 1 don 303 shi
City: hang zhou
Province: zhe jiang
Country/region: cn
Zip: 310000
Local number:[protected]
Mobile: [protected]

My information - saon mondal city - mollarpur, district - birbhum, pin - 731216, state - west bengal, mob - [protected]

Total 3 Product is Not received, pls help me

Email Id : mdmr.[protected]@gmail.com

1) Order no.[protected]
Hot Sale USB to 3D Audio USB Sound Card Adapter 7.1 Channel Sound Professional Headset Microphone 3.5mm Jack Converter
Oder Booking Sep. 01 2015
[protected][protected][protected][protected]
2)Order no. [protected]
Ultra Thin SLIM Frosted Matte Back cover Hood Hybrid Hard Plastic Case For ZTE V5 Nubia Red Bull V9180 phone case XJQ
Oder Booking Nov. 22 2015
[protected][protected][protected][protected]
3)Order no. [protected]
New Fashion Hot Sale Mini Yellow Car Auto Washing Cleaning Sponge Block
Oder Booking Sep. 02 2015

Order ID: [protected]
Order time & date: 08:51 Nov. 23 2015

Estimated Delivery Time:15-60 Days
Processing Time:7 Days

But item not yet received & cannot able to initiate refund for the particular order.