Amazon India Complaints & Reviews

My product was returned in august 31st but i have not got my refund yet and i have called almost 100times and all they reply is that it will come in 24hrs and today when i spoke they told me by tmrw i’ll get but then another associate said the refund is not initiated yet. This is really stressful and tiring for me and my family as the amount is big

Bought a mobile an amazon, now the mobile brand is saying they'll service it and won't make a replacement for the faulty device. Its not my fault that a faulty device was given to me in the 1st place.

Now when i reached the redmi support care they've said that the motherboard has to be replaced

Why should it be my fault? That i've to suffer for getting a defective handset

Nethier amazon nor redmi are trying to help me on this

Now i'm stuck with a defective mobile for past 1 week.

I placed an order for formula 1 615874 headlight restorer 237 ml on 30/09/2018 having order ID[protected] it's estimated delivery date is 13/10/2018 it's delivery details shared with courier on 30/9/18 with Gati having tracking Id [protected] it pending at Mumbai till 6/9/18. When I contacted to amazon executive about the delayed delivery of product because it is pending at 1 location they tell me that it will be delivered till 13/10/18 but now amazon cancelled my order & saying that they are unable to deliver products by saying courier is unable to deliver products at my location... I can't understand 1 thing that is if the courier is pending at 1 place then how could it will be delivered or unable to deliver... I am raising this complaint because of amazon executive behavior also the cheating with me... Now they are saying unable to deliver the product if amazon is unable to deliver products then why it is showing the delivery location of my place.. Now from 30/9/18 to 8/10/2018 amazon use my money & also give me ten's because of its system all the executive chats are stored by me for future reference... Now I want my product till 13/10/18 or penalty from amazon for the cheating with me & mental ten's to me... So I am posting this complaint with very hopefully that the consumer forum will do something for me...

Had ordered Mortorola Moto G4 plus worth Rs. 2000 and they delivered M2 my device of RS 600 and are not ready to pay the difference or refund nor even to exchange the product I have ordered.
I trusted Amazon blindly as a brand and didn't opened any delivered product as I wanted my husband to open the gift on his birthday i.e.on 8th Oct. & got to know that they have delivered wrong product.

I ordered 22 products on smae day from the same portal. And with a blind Faith on brand Amazon I got a damaged copper bottle and a wrong fit band.

Amazon is neither ready to pay the difference amount of my fit band not ready to replace my order which was wrongly delivered and also not even ready to refund the AMT.

They are not bothered about customer retention and their brand image too.

I saw on my credit card statement form my bank account for something that i didn't order and have no idea what it is about and getting charge $129.41. I want to know why am i getting charge for it and the transaction date was on 09/15/2018, and was posted on the date of 09/17/2018. And i've been trying to call a customer service associate and there is no number to contact. If i could get that charge refunded, i will appreciated.

I received offer letter from amazon [protected]@hiringamazon.in
I accept the letter and i reply the mail
The amazon recruitment team asking uniform charge -1700
Salary account deposit -5200
Unifrom and id sending in courier the courier charges also advanced pay _ 3500
And last and final police verification and amount is -10000
Total i will pay -20400 in one week before
But still i can't receive any confirmation plss help me hr phn no -
[protected] please slove my problem

I have been amazon customer since 2016, i ordered a product ( order#[protected], seller-bolt) ordered on 7 september 2018 and the delivery date was september 3rd-to 9th 2018. Till 17th september i did not receieve the product. (The delay was of 9 days and no apology call from amazon nor any update till 17th september) i did not raise any issue and on 17th september cancelled the product and asked for refund which was done.

Since i had to gift this product for somebody’s birthday, thought the previous order was not delivered because of some seller issue and on the same day 17th september ordered any product of different seller (United store) and the delivery date was september 22nd to 27th 2018 and this time it really furstrated me as till 5th october no product delivery (Again delay of 9 days). I have been raising complaints with various deptarments of amazon.in and the resolution is pathetic and not helpful
Failure of amazon teams to provide resolution
1. From 5th october i am raising the complaint, various agents are coming with different solutions, i asked for the product to be delivered by 0ctober 6th 2018-they did not give this solution and filed a refund which i did not ask for
2. I had asked for inr.5000 amazon gift card for which first they started with inr 100, 200 and now 500, is this a vegetable market and do u think the customer is one scapegoat so that you can bargain as much as possible and give the least compensation
What resolu tion i need from amazon.in is
1. You have failed to deliver the product even after my complain, i want a refund of my product (The refund is provided today)
2. As part of all the time wasted, mental harassment, embarssment as i wanted to gift this as birthday gift, i want amazon to give me inr 5000 amazon gift card or 10 times the value of the product (Inr 300x10=3000)
When amazon failed to deliver the product initially order#[protected], seller-bolt, i did not raise any issue thinking it may be one-off case, but second time failure really triggered me.

I am hoping that amazon will give me the compensation i have asked for.

Amazon india has cancelled my order without notification and not refunding my money which i paid through debit card. Every customer service representative saying that i have no information to tell you. What is the meaning of this.. If they have nothing to resolve my problem then why they cancelled my order? I called up many times but always they are saying wait for 24 hours i don't know when will their 24 hours completed? It is very disappointing to me.

I had the worst online shopping experience with amazon india.

Order #[protected]]

Delivery boy called me and asked me to come to 3 kms away from the exact delivery address. I said he needs to deliver the courier to the address mentioned. He said he will not come and and will cancel my courier.

The person is so ill mannered, and cancel my courier without even coming to the delivery address.

I am really disappointed by the services of amazon delivery agent.

I had the worst online shopping experience with amazon india.

Here is my order no. Order #[protected]

Delivery guy called me and asked if i can come 1 km away from my home, that is the address i put when i ordered. I said why he can not come to my place he said he can not come. If i want he can cancel my shipment. He was one of the rudest and ill-behaved people i have ever spoken.
I said you can cancel my shipment but just fyi you know we get a feedback call after delivery, he said he doesn't care at all, we are just a courier service that's it.
I was a regular customer of amazon but i don't think i am going to buy anything at all from amazon today onwards.

Hi,
Had ordered samsung 6.5kg fully automatic washing machine, along with exchange for my lg 7.5kg fully automatic washing machine. But amazon's seller delivered whirlpool 6kg semi-automatic machine.
Samung washing costed me around 14, 152/- with exchange offer, and they have sent me whirlpool machine whoch cost around 9000/-

So tehinacally i was duped in selling my old machine to amazon at much lower cost then the market rate.

Now the amazon is offering me only the option of refund without returning my old machine, which i have exchanged for samsung washing machine, and not ready to give me delivery of the original product which i had ordered.
Why should i bear inconvienient due to mistake of their wrong delivery.

Please help me resolve my issue, as now i am left washing machine less, and have to wash my clothes outside till the matter is resolved

Order#[protected]

I fell severely sick last week after having consumed chemical injected water melons here in bangalore, india. So here’s what happened - we ordered some watermelons from amazon. They have a grocery delivery service operating under the arm “amazon now” (From the now store owned by amazon).in the attached video link, you will see chemicals oozing out of the watermelon. I have been falling sick with severe gastroenteritis only to finally realize it was the adulterated watermelons that caused it.

Amazon is close to a trillion dollar in market capitalization. I am appalled at the kind of moral and ethical responsibility they are driving here in india. I wish to take this to the consumer court and seek legal action.
This kind of behavior & malpractice from a brand like amazon is unacceptable.

https://www.youtube.com/watch?v=6YHTWmdBcjg

I have ordered a nayak's men kurta and an aurelia straight kurta for which i have paid the amount online. Next day i realized i have ordered wrong size so i went through the app n went to customer service to get the product cancelled as it was already shipped. After the cancellation of the product i got a confirmation msg that your product has been cancelled n refund will be initiated shortly on 4th of oct 18, its been today 8th of october n i didn't find any refund from amazon.. I called the customer services more than thrice but no action has been taken. I am quite disappointed with the amazon site. Plz refund my money as soon its possible.

Hi team,
I ordered smashtronics hybrid sim slot adapter on 7th september 2018 but i didn't get this product till 28th september so finally i didn't to take my money back, i got call from smashtronics company on 2 nd oct they told me that you will get refund in 2 to 3 days but still i didn't get refund.
I have sent mail multiple times for refund but i didn't get any response.
Kindly provide your help against this issue and snapshot of sent mail to amazon.

Place find product details:
View order details
Order date: 07-sep-2018

Order #[protected]

Order total: 149.00 (1 item)

Amazon says we refunded your money in your bank account but i check my account details I have no amount refund by Amazon I m in problem pls help me I have only this message Refund Alert: Refund for Rs. 999.00 was successfully processed on 9/22/2018, Refund Reference Number is[protected]. What can I do ?

Had received a faulty iron which was returned on 14th august 2018 and acknowledged by amazon. Refund was initiated on 21st of august 2018 and 3 bank accounts where updated, but refund no received yet. My amazon.in order #[protected]. Has followed up with the customer care at amazon but in vain. The bank account was updated on 3 occasions as required by the amazon customer care representative. I have even changed my account name to my wife's name and furnished her account number but even after doing all these i haven't still received the refund and all i can here from the customer care representative is that my account details are wrong.
Please i request you to solve this issue for me

I ordered for spe ifb fluff 01 free liquid detergent for front load washing machine - pack of 10, with the above said order number. The number of liquid bottles should be 10 +1 i. E.11, and it was clearly mentioned by seller. At the time of ordering the price shown more than 3000 and after a significant discount of around 90% final price payable is 310. But today received only 1 bottle of 1k. G. Which clearly a matter of cheating by seller.

Now i want my rest 10 bottles (Each of 1 k. G.) otherwise i will go to cosumer forum and other public platform, as it is a clear cheating case, which i never expect with amazon.
I ordered once again for the same product after just a few hours, which is yet to be delivered and i am sure, i'll receive again only one bottle.
I am not going to refund or cancel the deal, as it is best deal for me. I need all 22 bottles of 1k. G., failing which i will not sit silently.
Hope for the justice for such a loyal customer of yours, since several years. My email id is [protected]@yahoo.in

Each and everytime amazon keeps changing return procedures. The very next a battery issue and auto on/off was been detected. I was then appointed with a engineer to diagnose my device... Device successfully diagnosed! Hardware issues found but nothing further acknowledgement from amazon. Now amazon says we cant take it back as the return window has expired! Invested a huge amount for this # statement.

2 Amazon orders yet to be delivered and yet to be refunded. It's been 2 months now. I want my money back, raised 3-4 times complaint on Amazon help but no response at all. Attached order details for reference. Need Amazon to contact within 24 hours else will highlight across other sites

Hi,
This is gireesh kumar. I have purchased a fossil q founder analog-digital multi-colour dial men's touchscreen smartwatch-ftw2119 from amazon with order id[protected].
It was delivered to me on 15/09/2018 and the moment i started following the step by step procedure i realized that the watch is not working. I tried each and step which is there in user manual and did all the trouble shooting steps which i found on google.
All my efforts went into vain, but the watch was not turning on at all. I have charged the watch almost 05 hours thinking the battery needs to be charged. I think a defective was delivered to me with dead battery.
On the same day, i have contacted the amazon customer care and explained them the same and requested the replacement. The associate refused to take my request due to some internal policies and informed me that he will refund the amount as the product which was delivered is defective one and sent me the confirmation email as well.
Again, i had to contact the cc as there was no reply from you guys on the refund which was promised to me. The associate with whom i had discussed on the same asked me to contact the manufacturer. Then i came to know that false promise was given to me by the previous associate. Still i agreed to that and contacted the fossil customer care and explained them the [censored] from the beginning.
Please find the below response from fossil.
Dear gireesh,

Greetings from fossil!

In regards to your mail, please accept our sincere apologies for the inconvenience caused.

We request you to kindly get in touch with amazon. They will be able to help you with replacement.

We could help you when the watch becomes defective after use, but as you said watch was defective from the day you purchased, amazon should help you with this

I have forwarded the screenshots of all the conversation happened between me and the manufacturer to the customer support team.
After discussing with associate, superior and manager the solution provided to me is to submit a service denial letter from the fossil.
This is how you guys treat a customer who is using amazon since 2015 and never contacted customer support in any issue even though i was having minor issues.
It was my plan to gift this watch to my brother and you guys shattered my plans by sending a defective product. You customer support team are working there to give false promises.
It has been 21 days and no proper solution was provided to me. Why should i get a service denial letter when the email from fossil customer support team says that amazon must take the responsibility? That itself says they are not in position to help me out with issues in which amazon is diverting the issue to fossil.
Is it a joke? You guys are blaming each other. Did i ever complained on any product which i have purchased from amazon?
The associates, supervisors, and the bloody manager venkat were not able to understand my problem and simply taking like robots only the standard phrases as per the company policies.
A big thank you to all of you guys. Please take your watch back and i don’t want any kind of service from your end. What should i do with this defective?
I have paid 19000 for that and i am getting this kind of response and service from amazon. I am fed-up with you guys and your service.
For the past 21 days, i am not getting any kind of positive response from you guys.
I am tired now. I don’t have time for explaining the same again and again to all the xxxxx.
Please take back your defective watch and refund my amount.
Neverpreferamazon – that’s my moto from today.