Amazon India Complaints & Reviews

Morning I have connected on a call with Tamil agent and he has used profanity words over me and my family. After using those bad words and calling my mom for a night, he is challenging me that I can't do anything as he is a permanent employee of amazon. He is saying that my account is going to get blocked after this call and If I talk anything more, loose is to me. What the ### is going on in amazon CUSTOMER service?

Is this the way of handling a CUSTOMER. Will you call your CUSTOMER mom for a night? Will you say that your CUSTOMER is a beggar of amazon.

I have all the call recordings.

Call details - Wednesday, 19 August, 2020 11:27 AM - Gowtham the great ### ###.

My account [protected]@gmail.com
Is a seller, purchase, prime account, business holds various accounts in Amazon...

The account has been locked from 29yh July, with various calls and emails on [protected]@amazon.in

There is no response from the account specialist team on the same.

Amazon call center kept on filling forms and asking me to wait from 29th July for 48hrs...but still no progress...still they mention over phone company is working and wait...

I don't know for how long anybody can wait for so long ...20 days...

The process looks no responsibility defined for customer care ppl and no escalation process on the matters

Dear sir

My account no[protected]

I purchased a product on amazon on 13th of July 2020 using my canara bank debit card same was not received and i asked then for refund. As per their confirmation refund was initiated on 17th of July 2020 maximum time frame was 4 days. Still it was not reflected in my account. They had provided the refund reference number as 74332740199019847115298. I had contacted your customer service number they is no proper response. Please check and confirm the status. I'm going to file in banking ombudsman.

06 07 2020 amazon refund 699 rupees my account number but not receiving my account a/c no [protected] my ph [protected]

Dear sir

My account no[protected]

I purchased a product on amazon on 13th of July 2020 using my canara bank debit card same was not received and i asked then for refund. As per their confirmation refund was initiated on 16th of July 2020 maximum time frame was 4 days. Still it was not reflected in my account. They had provided the refund reference number as 74332740198019717817248. I had contacted your customer service number they is no proper response. Invoice for Jiwa Steel Cut Oats, 1.4 kg (Saver Pack) 295.00 is not given. Please check and confirm the status. I'm going to file in banking ombudsman.

Dear Sir,

The gift card I purchased was redeemed by someone else in a fraud account. A ticket had been raised to regenerate and revert the gift card back to my account. Since I purchased this gift card[protected]. But so far there's no update on this. Its been 10 business days. The latest update I received was to contact Quicksilver but they said they wouldn't be able to help me with this issue.

I have raised multiple tickets with amazon service team but there's no update till now.

Please note sunil raichur, my husband booked sony bravia tv on 16/08/2020 in exchange of our old sony bravia tv. As per the requirement, we filled details of our exchange tv and paid amount of rs. 28, 599/-. We received message that item will be delivered on 19/08/2020. We were in urgent need of the same but manage to wait till 19/08/2020. We got tracking id no.[protected] and received the call at approx 10.20 am today that the concerned person is delivering item and sunil raichur leaving his office work went down to accompany delivery man to deliver product at residence. The concerned person came up at residence without product and checked the old product. The said person informed that the sound is perfect and screen is not and we will not deliver the product. After waiting for 3 days and after accepting the total amount and that too without mentioning any condition stating that old tv should be in 100 % working condition, cancelled my order. I had telephonic conversation and requested concerned person to deliver the product. However, he refused to deliver and cancelled order. As nowhere it is mentioned while booking the order to specify the conditions of old tv. The amount deducted was only rs.1500/- and sound system of tvand the condition of tv is perfectly fine except screen issue. I lodge my complaint to do needful and deliver the tv today itself as per my order. (Advocate jagruti thakkar wife of sunil raichir)

Hi team,

This is regarding transaction of rs.999/- which was never done by me. I received an message that rs.999/- had deducted from my credit card.

Message - "alert: rs.999.00 spent via credit card xx2132 at amazon1258399".

Kindly cancel the transaction and revert my money back.

My contact number is [protected]

I have ordered a Watch on Amazon during the Prime day Sale on 9th of August with the promise of delivery between 11th and 14th of August. Today is 18th and they are telling now that the item is lost in transit and they want to cancel the order.

They are doing this to Boost the sales and advertise that they have increased sale in INDIA. Once the orders are placed, they will immediately decommission the seller and tell these stories that the order is lost in transit.

The seller who i purchased from is no longer with Amazon, the item was shipped via DTDC courier, the tracking number they gave is not a valid number. the customer support is not able to reach the seller or deliver my product.
Order number:[protected]
Date: 09/08/2020

We have purchased HP Pavilion x360 Intel Core i7 on[protected] from amazon (Business Account) and that product sold by Appario Retail Private Limited. we registered our business account from Delhi address and shipping address was Uttar Pradesh. They mentioned both the address billing and shipping on Noida (U.P.) address.
we want to take input tax credit but we are unable to claim tax credit due to GSTIN not mentioned on invoice and we have called in amazon, we continuously talking for change but did not get any response and after that we have filed request for return this product but the days are passed no one come to pickup the product.

Hi sanjay,
Your package will be delivered between 7:00AM and 9:00PM by our Amazon Delivery Agent (Phone: [protected] PIN 6985). You can pay Rs.1, 999 digitally via SMS Pay Link sent by the Delivery Agent, or by cash.
This item was supposed to deliverd today. However i have received the following message
We could not deliver ALLYSON FITNESS Pull Up Bar Wall Mount.. as we could not contact you on the phone. Re-attempt on next working day. https://amzn.in/d/htkqrnu
When my phone was working and i was receiving the calls at the relevant time. When i tried to call back on the number mentioned above the call is not passing through.
This is happening for the sencond time. Last month also the item was not delivered under false pretext
It's agonizing situation if you don't want to perform your service kindly inform accordingly so that i will not place my order on your online platform henceforth.

We have received Vivo Y91i Dated[protected] Invoice No. In-DEL[protected] Invoice Details HR-DEL[protected] Rishabh International H.No. 2722 Sadar Thana Road Sadar Bazar delhi-110006

you are not in my invoice mention my company GSTIN No. please issue new invoice with gst no. and please send new invoice as early as possible.

Thanks

I bought a Fire Stick from Amazon recently and registered in Amazon Prime Video on 17/08/2020, 7.00 PM. My Registration Login ID is [protected]@gmail.com. But I cannot access movies in the fire stick yet. Please rectify the problem immediately

I, M.VEERESHAM, MY CARD NO.XXXX XXXX XXXX 2434, YOU CHARGED ON 25.07.2020 OF (Amazon Prime *MV6Q765D2 Amzn.com/bill WA 12.99 USD for the amount of Rs.974.12 and FORGN CURR MARKUP DB (Excl Tax 6.14) Rs. 34.09 and IGST DB @ 18% Rs.6.14 Total Rs.1014.35) This is not my transaction and I am not a amazon prime member also. Kindly reverse this amount to same account. I Never swipe the card for amazon on 25.07.2020.

Kindly resolve the issue.
M.Veeresh-91-[protected]
mail id: [protected]@gmail.com

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I was faid 418.10 rupees through upi to the amazon for ordering of a item, for wrong shipping address i canceled that order, the refund confirmation massage was came in same day as i canceled, but the refund money haven't diposite in my bank account. So what to do for it i can't understand.

Hi i am sanjoy biswas we have booked 1pc wifi box at the booking time amount -239 with delivery charge 80 only total amount 319 but today we have received massage amount 339/- we have call mr xxx amazon delivery person not explain amount 20/- we try today morning customer care call but your side opposition only not solve the problem.

Hisense 4K TV Ordered on 6th August 2020 and not delivered yet, Now Today on 18th of August 2020 it is showing, Returned to Seller and your amount is refunded with in 2 to 3 days. Amazon used my money from last 15 Days. and Product is not delivered.

RB sunny Fashion trigger With fire button pubg shooter.i have cancelled my order but haven't received refund 😣

Hi team,

Order date: 05/06/2022

Order #[protected]

Pickup tracking id:[protected]

I ordered lapcare 4000mah 10.8v laptop battery for hp in 5 jun 2020, i got the product 11 june 2020, the battery does not have the power backup, so i replace the product.

I got the replacement battery in 12 june 2020, the replacement battery does not even have the power backup, so i requested to return back on 3 june 2020.

Then your cs team executive said "as we checked the pickup for return we see that there are no courier services from amazon transportation who are serviceable in your area. Hence we request you to self-return the product from your end" this is what your executive told me.

Then i self returned the product to our warehouse, that courier was refused and returned to me 7th aug 2020. It's totally wasted. I am totally disappointed.

The product still in a pick-up line, about a month is gone but not yet the product. I have already complained several times about this issue. But there is still no solution to this. Please help us.

Kindly please arrange the return pickup and refund my money, i i work from home and i can’t finish my job because my laptop doesn’t work without battery, so my company has suspended my salary. I do not have enough money to buy another one kindly please arrange the refund.

Please help us.

Thank you

Kind regards
Navin dass

Order date: 21st july 2020
Order #[protected].
Order was supposed to be delivered between 23-july[protected]july-2020.
On 27-july-2020 i was told to wait until 31st of july for the product to be delivered but still it wasn't delivered and claimed as lost. So i again had a conversation with customer care support of amazon regarding the issue and claiming for a refund. So they told me to wait until for the next 5 days i. E. Until 5th of august. Again when i called customer care support they gave me a silly reason of glitch in something and again told me to wait for next 3-5 days for refund. Today is 17th of august the customer care support is still giving me silly reason and not refunding my money and telling me to wait. This is really a careless behaviour of amazon india team. They went against their policy and the refund is still not initiated. Even after what's written in their policy they went against it and yet till now didn't refund my money. Please look into this matter as i'm waiting since 31st of july until now i. E. 17th of august.