Amazon India — received a different product

Address:B80 , 1ST FLOOR, STREET NO.13 , NEW GUPTA COLONY , NEW DELHI, New Delhi, Delhi, 110009

I ordered canon dslr from amazom on 5th dec worth 53900. On 9th dec, i received some headphones worth 2-3k instead of dslr. I am well aware that while opening packages of such big amounts we should make a video. Thats what i did. I sent this video and filed a complaint to amazon and they told me that they would investigate the matter and get back to me within 5 days. I remained calm for those 5 days but they didnt update my after 5 days. From then, i kept on writing to them via email and twitter on daily basis, but everytime they tell me they will update soon.
Its been 14 days now, i dont have any update till yet. Their return window of 10 days has also passed so i am not able to return or replace myself even if i want to. These guys are just postponing things and wasting the time so that they can eventually get away from this scam.
54000 rs. Might not be a big amount for amazon but is for a middle class persons like me.
I am tired of writing or calling to them now. I have lost my money and i didnt get the product i paid for.
Here is the proof (Link to video of opening the package, all the details are mentioned on label):
Https://Drive.google.com/File/D/1bYS4D_SB2jMSXIG_k25-CGjp5b1QpZUs/View?Usp=Drive...

The order id is[protected]
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Amazon India customer support has been notified about the posted complaint.
Dec 22, 2019
Updated by akshatgarg02
link of video of opening package : https://bit.ly/393FvLs
Complaint comments 

Comments

I have order one headset and power bank .but still they are not delivering the product.First day delivery boy unable to read the bar code and committed delivery on 20th. 20 th dec delivery boy refuse ti delivery. Today status is showing customer refuse delivery. Amazon is cheating the customer.i need my product asap.

Maine Amazon India se ek 1000 ka Hpcl gift card liya lekin gift card defective or damaged ( Jo hp petroleum me use ni ho rha h ) pakda Diya Amazon se Kai bar complaint krne pr v problem AV tak resolve ni hua h
Card Amount Rs 1000/-
Order Date 18th Nov 2019
Delivered Date 24th Nov 2019

I was billed 120.41 $ without purchasing nothing, please return funds. ive been shopping on amazon and this is the 1st time am getting billed for whatever this is, please return fund as soon as possible

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