Amazon India Complaints & Reviews

Please stop making your customer fool all the time. Because of customer like us, amazon is growing in india. I was not expecting such poor service on occasion of christmas.
Please fire vineeta from customer service team.
I ordered a phone in wrong address, when i contacted this # vineeta, she put my order on replacement and processed it again on same address next day which we discussed about address change. And now they cancelled the order and arranging money in my account in 3-4 days. #. I will take you to consumer court and sue you for this pathetic customer service.

We have ordered the subjected product during diwali sale but did not receive the product even 10 days after the expected delivery date though we had been constantly checking with the customer service about the product delivery. After multiple discussions with customer service we finally requested for cancellation of the order and asked for refund. They have initiated the refund on november 23. But till date we have not received the amount in our bank account. Upon checking with the amazon customer service they asked us to check with the respective bank branch about the transaction which amazon has initiated and indian bank has acknowledged the transaction. Amazon has provided us with utr which is the refund reference number for their transaction. We have checked this utr with the respective branch officers in the bank and they said that they do not have any transaction with this number.

Kindly let us know the status of this utr which i have attached in the image and help us to get the amount back.

Contact details:
Mobile - [protected]
Mail - [protected]@gmail.com

Thanks & regards,
Sreekanth v.

Today i have received the above appliance in a broken condition one side pushed in. It cannot be used. Packing is horrible. I have never received any
Parcel from amazon in such a horrible condition and careless packing. Even the outside metal ring has been bent
Even the outside cover is all torn and damaged condition
Please return and refund this item.

I have ordered womens chappals in amazon and msg cane ut will be delivered by 25 or 26 it means today item came now but yesterday i found some number of [protected] number he talked to me yesterday and said he will refund it through google pay 200 rs to my account i called today morning he said if your account contains 5000 rs then only he will refund 198 otherwise they will not refund me u gine to bank i told him my bank details on card 16 digits and cvv he deducted money 2398 rs mini statement i have tajen so please punish him immediately sir please help me out of this sir please refund my money sir

Two unauthorized transactions happened from my amazon pay account on 22nd november 2019 and 13th december 2019. When reported to amazon, they sent a mail stating transactions have taken place from one of my family member and closed the issue. I replied on that mail again acknowledging them nobody else except me handles my account. They did not reply to that mail and followup mails after that. When i called again their customer service team hanged up the phone saying their expert service team will contact me within 24 hours. But nothing happened. After 24 hours i called again and got same response.

Also my account is locked and being a prime member, i am paying the prime membership for last some days. Request for some resolution.

We ordered winter coat which cancelled by the seller and said the amount refunded in my ac [protected]
3363.67 dt 25/11/2019 ref no igahhse0l3
1817.73 dt 24/11/2019 ref no same as above
Till date i have not received the amount
I also complained the sbi where my ac is, they said there is not any amount received
I have talked several times with your customer help person but no result
How it is possible that refund initiated on different dates can be same ref no.
Please look into the matter and look that the refund amount is credit in my above mentioned account.

Sir i have order diaper of worth rs 1398 on 16th december and paid online. Address is totu majyat, shimla, h. P.
I am really disheartened by the service provided by your company to your customers. Inspite of charging delivery charge we are not getting our material at home. Delivery boys always put the order at any store according to their comfort. So why you charge home delivery charge.
This time also the delivery boy called in the morning on 23 december about the delivery of order. At 1 p. M. I called back about where he put the order
But instead of giving right information he used false languages. His phone no is [protected]. Now i received the msg that delivery was given to the customer on 23 but i haven't received the order till now. Tracking no. Is[protected].
Please solve the matter otherwise i have to take help in the consumer court.
And give best service to your customers from whom you gets benefits.

Just got the car vacuum cleaner delivered from amazon under order#[protected] dated 21st december, 2019.
I have the following problems:
1. The front piece of the vacuum cleaner is broken/chipped off (See photo attached).
2. The item did not seem clean and appeared to have been used.
3. "mammoth" name does not appear anywhere on the package or the product. So how do i know that this product is "by mammoth"?br...

I had ordered a Vivos1 phone worth 14000 on 5th December. But I cancelled the order due to some reason. I was assured that my refund would be completed within 5-6 business days. today it's 23rd December and I haven't received my refund yet. I've called them, chatted with them yet they are irresponsible. They told me that they've already initiated the amount but its not reflected in my account. I even went to my SBI branch and asked them but they said that there has been no such transaction. Now when I called amazon customer service they sent me a pdf to charge a dispute form.
I request you to look into this matter and I would be grateful if you could solve this for me. I've mentioned the necessary details below:
Date of incident: 6th December 2019
refund reference: 127252

Since last week, I am getting lot o[censored]nsolicited calls from different numbers saying they are calling from Amazon customer care and are asked if all orders are delivered. Some 200 paybalance will be credited to my account. They also sending OTP to my mobile
no. I hanged up saying I don't need any gift voucher.

Now I got a mail saying my amazon account p/w has been
reset as per my request, when I did not ask for any p/w reset.

The caller no.s are [protected], [protected], [protected]

Please block my account temporarily.

I have ordered two nos. of Pink PARI (LABEL) Modern Art Metal Table lamps ( of Rs. 1400.00 +1499.00) on 30 November, 2019. After a long wait finally I have been informed that the Packages was delivered and handed over directly to the customer at residence address on 21 december 2019. But the fact is the courier person neither delivered it nor contact us

My name is dinanath and i had ordered plazzao of rs. Amount 579 in amazon on 05 aug 2019 and after i returned this order due to personal reason. And on 09 aug 2019
Amazon initiated the amount to my card but i still didn't get the money. Amazon sent this reference number[protected] and told me to fill charge dispute form but allahabad bank doesn't have such policy. So
Please kindly respond to this complaint it's very urgent.
Thanks you sir

My account it's lock, I don't know why. I'm foreign, I need to go to another city and this problem it's affecting me. My mobile number it's the only way for access to my account because when I registered the system doesn't allowed to link my email. Please, unlock my account, I need the things which I payed.
Zulma velasquez

Hi
I have been regularly interacting and attached all documents for the refund to be processed. I am forwarding a mail from my bankers which clearly states that i have to make the payment for rs.18750/-
I am attaching the messages and notification message received from amazon for the transaction happened on 30/11/2019. Two payment for rs.20000/- and rs.25000/- were rejected by my bankers. Also you had given a credit during the same time for rs.5000/-. How did this happen on the same day?
I am attaching the screenshot of notifications where in you had clearly mentioned that the refund will be processed and will get it within 2-3days. I has been been more than 20 days and still i have not received the refund.
I was also informed from your accounts team that the refund will come within 24hours. Please look into it so that you do not lose your customersand the trust they had on amazon.
Thanks

I have ordered baby props on 6th Dec but still not got my order. Even I am not able to track my order also.. I just want to cancel it but that is also not possible. No options are available on website. Payment is already done my side. Kindly refund my payment and cancel my order. I am looking forward for your reply and solve my query.

Complaint against an amazon delivery boy who return the ordered n arrived product without informing or delivering the product to the concern customer. I request the concern authority to please look into the matter and take action against such irresponsible and bad manner delivery boy. They can't just play with the customer, or do as their wish.. Ordering a product on line is not a joke, working there also is not a joke they have to do their...

I ordered canon dslr from amazom on 5th dec worth 53900. On 9th dec, i received some headphones worth 2-3k instead of dslr. I am well aware that while opening packages of such big amounts we should make a video. Thats what i did. I sent this video and filed a complaint to amazon and they told me that they would investigate the matter and get back to me within 5 days. I remained calm for those 5 days but they didnt update my after 5 days. From then, i kept on writing to them via email and twitter on daily basis, but everytime they tell me they will update soon.
Its been 14 days now, i dont have any update till yet. Their return window of 10 days has also passed so i am not able to return or replace myself even if i want to. These guys are just postponing things and wasting the time so that they can eventually get away from this scam.
54000 rs. Might not be a big amount for amazon but is for a middle class persons like me.
I am tired of writing or calling to them now. I have lost my money and i didnt get the product i paid for.
Here is the proof (Link to video of opening the package, all the details are mentioned on label):
Https://Drive.google.com/File/D/1bYS4D_SB2jMSXIG_k25-CGjp5b1QpZUs/View?Usp=Drive...⇄

The order id is[protected]

Yesterday i had placed an order on amazon.in (#[protected] and i had paid full amount which was shown on the website through credit card. Actually it was needed very urgently so i had ordered it. But today i got a message from amazon that the order has cancelled. Immediately i contacted with amazon customer care and they are just ignoring my problem. They're saying that they can't do anything, seller has cancelled it. They gave me some fake reason why seller cancelled my order. Amazon is making us fool. I know my money will be refunded withing 5-7 working days but what about my precious time??? Please take some action against this type of issue so that it won't gonna happen in future. Thanks...!!!

V have bought samsung m30. It is in unopened position right now. Request to replace it with m30s is being ignored.

V r ready to pay differential cost etc. No support from cus care executives. We are open to buy samsung m30s in exchange of this phone.

We are very much concerned over this attitude of amazon towards its regular and prime customers

The order was placed on 5 december 2019. The product was undelivered so an automatic refund was initiated. I paid partially through amazon pay balance and partially through upi. The amount paid through amazon pay balance was refunded immediately. However, the remaining amount was not reflected in my respective bank account. As per their policy on the website, it states that 2-4 working days are required to refund. According to amazon support when contacted several times, the refund was initiated on 8 december 2019.

I received an sms about that the refund has been initiated on 16 december 2019. They assured the refund will reflect in 2-14 working days. 20 december was the last day of their procedure. I reached out to them and the support provided me with refund reference number and asked me to contact bank customer support. This was completely misguiding the customer as bank support cannot help with a refund reference number.

Then again i contacted amazon support. This time they said i have to file online dispute form which is available online which when enquired was found there is no such provision to fill the form online. I have to reach the home branch to file a dispute form.

I am looking for a simple resolution that is "return my money and don't misguide your customers".