| Address: New Delhi, Delhi, 110089 |
This is to bring to your kind notice that i have started 03 sips of mutual funds in the month of jan, 18 and given ecs mandate to them to deduct the sips from my saving bank account no. [protected] of andhra bank, sector-18 branch, rohini, delhi. They might have deducted their ech charges @ rs. 118/- in the month of jan, 18. But again there are transactions of debiting of rs. 118/- from my account on 21/03/2018. It is not clear from the net banking that who has deducted this amount (Statement is attached).
When i visited the branch to inquire about this, surprisingly, no one there, not even the branch manager was able to tell me about the debiter. This is a very serious matter that the bank does not know who is taking money from my account.
I have given in writing in the branch but the manager is not able to solve my query at his level. He always says that he had sent my complaint further to the concerned department but he has got any response.
Please look into this matter and inform me immediately so that i can deal further for the refund of my money if it is deducted mistakenly.
It is also requested that there is a scope for improvement of your banking software so that such information is available not only to the customer through the net banking and also to the branch officials.
Thanking you.
Ms. Rashmi (S/b a/c no. [protected]).
Mob: [protected]
May 30, 2018
Complaint marked as Resolved
Andhra Bank customer support has been notified about the posted complaint.
Verified Support
Apr 20, 2018
Andhra Bank Customer Care's response Dear Customer,
This shouldn't have happened. We have noted your concern and forwarded your issue to the respective team. The status will be reverted to you shortly.
Regards,
Andhra Bank Customer Service