| Address: West Godavari, Andhra Pradesh, 534006 |
| Website: Andhra Bank |
I opened a s/b a/c no.[protected] with andhra bank, c. R. Reddy college branch. (Code 1071) eluru west godabari (A. P) on[protected] and made three transactions through atm (Rupayalu card) up to[protected] issued by the bank instantly while opening of the account.
On[protected] my mother got paralysis attack in the morning and for her treatment i requested my friend in hyderabad to send rs.25, 000 and deposited a sum of rs.25, 000 at cherlapally, hyderabad at 16:30 hrs i withdrawn a sum of rs.10, 000 from the atm of andhra bank located at clock tower eluru at 20:16 hrs and after that i was surprised to receiving messages of withdrawal from my above said account through p. O. S transactions of rs.4, 499 at 20:29 hrs (Transaction id[protected] rs.5, 999 ay 20:29 hrs (Transaction id[protected] rs.4, 499 at 20:45 hrs (Transaction id[protected] rs.389 at 20:47 hrs (Transaction id[protected] totalling rs.15, 386.
These illegal transactions were informed to the customer care at 22.:21 hrs and requested to block my atm card the customer care executive informed me to go bank on[protected] as two days bank holiday was on[protected] and[protected].
I made a police complaint at 3 town police station, eluru on[protected]Complaint registration no 6875).
On[protected] i went to andhra bank branch at c. R. Reddy college branch, eluru and informed and given the written complaint to the bank informed of helping on my complaint the bank manager rudely talking and blaming me that i may disclosed my otp number to some body and saying without my knowledge these transactions are not possible on p. O. S transactions and asked me to contact concerned bank official namely lakshmi madam she taken my complaint and asked me to come to the bank evening and i again went to the bank in the evening of[protected] but nothing was done and i came back to my house.
In the evening at 20:03 hrs, i received three massages on my mobile that the following transactions were credited to my account
Fss[protected] rs.4, 499,
Fss[protected] rs.5, 999 and
Fss[protected] rs.389, totalling rs.10, 887.
Next day i, e, on[protected] i went to the bank and given information in writing the above credited amount and informed that a sum of rs. 4, 499 still remains to credited to my account and also requested on written to know the illegal transactions by whom these transactions were made and from which merchant.
Since then i am daily visiting the bank and requesting for solving my problem but no body cares and wants to listen nor want to do any thing on the matter and i confidentiality say that these illegal transactions were made with definite connivance of the bank employees, without it is not possible.
So i request you to kindly look into matter immediately and take necessary action if i don't get any reply or not getting credited my due amount within 10day's from the date hereof, i will be compelled to take legal action /file criminal complaint against bank in the court of law entirely at your risk and cost, which please note.
P. Madhu babu
A/c holder
Dec 23, 2017
Complaint marked as Resolved
Andhra Bank customer support has been notified about the posted complaint.
Verified Support
Nov 15, 2017
Andhra Bank Customer Care's response Dear Customer,
We regret the inconvenience caused to you. Please reply us with your contact details and your email id to assist you further. We shall investigate and revert to you shortly.
Regards,
Andhra Bank Customer Service
Verified Support
Nov 21, 2017
Andhra Bank Customer Care's response Dear Customer,
We are awaiting your contact details with your email id to assist you further with regards to complaint raised by you. Please reply us with your contact details as soon as possible.
Regards,
Andhra Bank Customer Service
We request you to call on our toll free number 1800 425 1515 or visit our website www.andhrabank.in for further assistance on your query/request.
Regards,
Andhra Bank Customer Service