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Andhra Pradesh State Road Transport Corporation [APSRTC] Complaints & Reviews

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Updated: Dec 19, 2024
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Andhra Pradesh State Road Transport Corporation [APSRTC] reviews & complaints page 39

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K
Kanna1001
from Hyderabad, Telangana
Aug 24, 2017
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Address: Guntur, Andhra Pradesh

I have purchased a non-stop bus ticket from tenali to vijayawada. At the time of purchase they have not told that seats are not there. After taking ticket and entering into the bus it was found that all seats are found full. I have asked the driver for my seat, he least bothered me. I have no seat till i reached vijayawada. What is the meaning of booking the seat. I have been cheated. Even in ordinary bus i may get seat. For getting seat only i have chosen booking eventhough no justification in apsrtc
Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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    Shantala joshi
    from Bengaluru, Karnataka
    Aug 24, 2017
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    Address: Bellary, Karnataka, 583101
    Website: Apsrtc

    I had booked 3seats from bellary to kurnool service no. 51229 departure time is 3.45 p. M but the bus departed at 3.00p. M. I with my family and 2small kids should wait standing for more than a hour in the bus stand. Ticket no. 66885432 booked through redbus. I want to get charges for waiting n changing two bused to reach the destination from apsrtc.
    Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
    Booking seats in 301 No. bus from Windows by putting kerchiefs, towels and giving trouble to the passengers who enter first into bus. If I occupy forcebly, it is leading to quarrel and man handling. Conductor is unable to do.
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      Raja Dindu
      from Hyderabad, Telangana
      Aug 24, 2017
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      Address: Hyderabad, Andhra Pradesh, 500049
      Website: APSRTCREDBUS

      Hello sir, my name is d. Naga raja, and i was booked a apsrtc bus tickect on redbus app for my sister on[protected], and the journey date is[protected], we went to the bording point also but there rtc people saying bus has been cancelled today because of bus met be an accident, so the bus was cancelled, we did not get any information about the was cancelled, then how will get my refund amount. And this my ticket deatils and my ticket number is tk9k39366282 and the pnr number is :66808541, and the uid number is:9953 and the journey date is wednesday, august 23, 2017, at the time is 10.20pm, and my user code is:redbus, please check the deatils and refund my amount imdeaitly sir, please help for us
      Sep 1, 2017
      Complaint marked as Resolved 
      SIR PLEASE CHECK THE DEATILS MY AMOUNT HAS BEEN NOT REFUNDED TO MY BANK ACCOUNT PLEASE CHECK THE DEATILS AND DO IT FAST SIR PLEASE
      Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
      Dear sir
      I S N Rao in apsrtc driver in amalapuram depo. walantry rtearment 8months but pf pension was not declered. We have send the papers but my pension was not declered. Please check the details and clear the amount.My name is S N RAO S/O APPARAO STAFF NO E455526AMALAPURAMdepo.
      Please tell me in details the mail [protected]@gmail.com. Any information on this pension could inform
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        S
        sayied anwer DON
        from Bengaluru, Karnataka
        Aug 17, 2017
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        Address: YSR, Andhra Pradesh, 516269
        Website: www.apsrtc.gov.in

        As i am nri, i used to prefer tralveling with government based rtc vehicles,
        I did travel from bangalore to rayachoty on 17th august 2017 at 16hrs, in ultra delux bus with ticket number tn-b45275, and dri-no:29z3953, cond — no:412977
        I have been picked from bangalore city, seated a1, driver didn't make ticket at picked point, when reached to k. R puram15km far, driver claiming seat a1 is reserved and behaving very rude with such language which feels very shameful for me,
        Requesting apsrtc management to please instruct drivers/conductors to behave with professionalism or atleast minimum dignity
        Hope further this will not get repeated with any passenger
        Thanks for your understanding
        Regards
        Anu
        +1 photos
        Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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          Bheemavarapu Seshagiri
          from Hyderabad, Telangana
          Aug 14, 2017
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          Website: APSRTC

          When i travelled from vijayawada to miyapur x roads on 12/08/2017 (My ticket no.[protected] vide service no.3605, the driver, sri p. Ch. Sekhar ([protected]) has stopped the bus at our prior stage, i. E., hydernagar before miyapur x roads and directed the left over passengers who booked upto miyapur x roads (Including old aged and ladies) to get down immediately and that is the last stage that too at the late hours of 22.30 hrs. The driver even drove the bus one hour late than scheduled arrival time and argued with lady passengers not to question him about late. He even told that he never afriad of complaint to higher authorities. Kindly initiate suitable action against him and save the reputation of apsrtc.
          Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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            S
            sindhuKrup
            from Vijayawada, Andhra Pradesh
            Aug 13, 2017
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            Address: Visakhapatnam, Andhra Pradesh

            Goodmorning, iam krupa sindhu working as
            Executiveengineer in irrigation and going to kakinada from vizag by apsrtc nonstop service. No3439 (Luxury). The clerk has collected rs.478.00at nonstop counter visakhapatnam rtc complex. Amount collected not clear on my ticket no.66472788/024 12999 taken for 2 members. Confirm the fare to my mobile.[protected]. I will be back by 9.30pm today itself. If any excess collected may please be returned at bus station.
            Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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              K
              Krishna selenium
              from Amalapuram, Andhra Pradesh
              Aug 12, 2017
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              Aps rtc is not providing any special buses on floating days. Hold all the buses for reservation what about the people who does not have reservations. Rtc either aps or ts never know how to manage and utilise the buses for public. That's why rtc always will be in loss. At mgbs there are so many organisers without use. They just will roam by wearing white shirts. I don't know why rtc is hiring those many organizers by giving that much of pay with out having any use. There is no use with them.
              Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
              Seats with lot of dust and in repair condition.charger point also not working.
              More than capable passengers.
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                M
                mhy
                from Vijayawada, Andhra Pradesh
                Aug 10, 2017
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                Sir, I am Ch. Kiran from Guntur city... The subject is that the APSRTC Narasaraopet route buses are not coming in time. They have check points and officials are checking at Perecherla, Guntur Palnad Bus stand. But the timings are not being maintained at any time to Pallevelugu Passenger Buses. Some times 2 buses 3 buses come at once. For some times no Buses come for 1 to 1 1/2 hours. It causes severe inconvenience to the passengers who travel between Guntur to Narasaraopet and vice versa. The officers are not taking it as a severe issue. The APSRTC should take good action on maintaining timings of Passenger Pallevelugu normal Green buses in between Guntur to Narasaraopet and vice versa.. Thank you..
                Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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                  Prasad Sivapuram
                  from Vijayawada, Andhra Pradesh
                  Aug 9, 2017
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                  Address: Hyderabad, Andhra Pradesh, 502032

                  Hi, pls forward to govt officials to take action. Not on staff but on whole employees. Staff is totally rude and not cooperating. Shouting. When kid i climbing driver moving. When customer asked he is shouting and scolding.
                  Despite of many factors i am supporting govt by travelling though my family not interested.in this bus no tv, no windows opening. Stopping on road for luggage. I got luggage within limit and asked for using luggage cabin and saying it is booked. I taken bus at first stage.
                  I told them to behave properly to encourage people to use govt buses in mid of private competition. They are saying ok for moving apsrtc to private. They are ready to begging outside than working with apsrtc. There are many people outside need job. Including me though i am techy ready to join apsrtc if they allow.
                  Regards
                  Prasad
                  Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
                  The bus is full of mosquitos and horrible to sleep . Now we are near to Vuyyur and will be reaching to Vijayawada in some time, I informed bus cleaner but no response . Very very bad experience...
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                    Narsingh Harsha
                    from Mumbai, Maharashtra
                    Aug 6, 2017
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                    Address: Visakhapatnam, Andhra Pradesh
                    Website: www.apsrtc.com

                    Im narsingh, i was travelled from visakhapatnam to tirupati via garuda a/c service no 3479 and driver k. V. S. Rao on 05.08.2017 for attending panchayat secretary mains exam on 06.08.2017 in sv eng college, tpt. Already i enquired that right arrival time to tirupati at viziag bus station and he told me that min time 7am and max 7:15am even though they mentioned same time in bus ticket also. But bus was reached to [protected]@9:15am. Due to delay in journey, i was not allowed into exam hall to write group3 mains exams. Before that i spoke with dm (Kumara rajasekhar) of vsp and driver. But i didn't any proper reply from both of. Please suggest me to whom i contact to further. Really i lost 1 year of hard work by believing of apsrtc.
                    Please suggest me how to sue against apsrtc. Please help me.
                    Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
                    Due to delay in journey time, i lost chance allowed into exam hall to write Panchayat secretary mains 2017.I was begging to police staff to get entrance but they didn't allowed me into inside the exam hall.Actually my exam reporting time is 8AM to 8:45AM.But i thought that if journey time may be delay for 1 hour that means (8AM) but not exceeds more than 8AM.when i was asked right time to Tirupati from Visakhapatnam ticket counterist replied me that to 7AM. Even though they mentonioned arraival time tirupati is 7AM. Pls see below attachments for your reference.But Bus was reached [protected]@9:15AM.I lost entire 1 year hard preparation and 1, 50, 000(for coaching) invest.Just assume that how much struggle i faced with reference get coaching and do hard work for mains exams.APSRTC has destroyed my entire career . There is no proper responsibility from Driver(K.V.S Rao) and DM (Kumara Rajasekhar) of VSP. And also i contracted with APSRTC customer care but they given Vijayawada DM number, i spoke with Vijayawada DM ( Nagashesulu) and he took more than 1 hour to reply, Finally he told me that service number 3479 bus comes under Visakhapatnam depot and I should contact with VSP DM only, Again i called to APSRTC customer care number and however I got DM of VSP contact number.that's type of service providing to customers.there is proper coordination between staff to get correct information.For every hour i remainder to Driver but he didn't take any responsibility.Really APSRTC is worst service in the India.for further i never use APSRTC.Finally APSRTC spoils My life..

                    spoiled my career life - Comment #2810944 - Image #0
                    spoiled my career life - Comment #2810944 - Image #1
                    Hello sir ! Today 3/8/2017 iam travelling from palakollu to shamshabad bus.after we reached airport, one of the bus driver demanding 100 rupees.is that mandetory, every time from and to drivers demanding 100 rupees for each passenger pls do something hopefully...
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                      A
                      aravind kondeti
                      from Kottayam, Kerala
                      Aug 4, 2017
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                      I have noticed a driver taking bribes from people to transport their goods to other places for this driver's are using government vehicles and making money. This has been happening for ages why don't you authorities take an action against these kind of people. This may lead to a huge damage to government and private agencies also we should not encourage these kind of people so please take care of that.
                      Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
                      I had already ticket cancelled but money not refund my account
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                        prava vardhan
                        from Hyderabad, Telangana
                        Aug 3, 2017
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                        Address: Guntur, Andhra Pradesh, 522201
                        Website: Apsrtc

                        Hi this is to bring to your kind notice, i am regular traveller of apsrtc, today i come come across very bad experience with ticket issuing officer at ticket counter at tenali as on 3 august 2017 around 7: 30 am, being an elder person he shouldn't speak with indecent words and rude behaviour with passengers, i am travelling to vijayawada to super deluxe bus, don't have change exactly 51 rs, i have given 500 rs, officer spoke un necessary words like.. How come you travel without 5 paisa in your pocket.. Given a class to me infront of other passengers.. Then i asked what are you speaking.. He is rude and spoken filthy language.. This is not acceptable.. Being a govt sevant and doing very responsible job, interacting with customer.. He shouldn't speak like that.. Without enough change where can passenger will go for change in bustand.
                        Take necessary action on ticket issuing officer. Passengers are effecting.. Please provide some petty cash change to ticket issuing officer.. We need to save rtc.. If this is so no one will travel in rtc.. Which leads to losses.. Save apsrtc.. With good customer experience.
                        Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
                        Today morning I'm waiting for 52 v bus was came but bus is not stopped in the bus stop ( I'm waiting HANUMANTHAWAKA bus stop I want to go JAGADHAMBA) TIME 6.52am this is the way RTC was loosing income. Please kindly rectify this.
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                          R
                          raovs srinivas
                          from Mumbai, Maharashtra
                          Aug 1, 2017
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                          Bus no ap11z 6719
                          Ts08ub 5176

                          Depot midhani
                          Tna109460
                          Dt 31-07-17
                          Time: 17:33 hrs
                          1335bdgp 0032 psgr tkt
                          Badangpet to pisalbanda
                          Drv 220556
                          Cnd 209428
                          Ap11z6719
                          Qn48144844

                          My complaint is with bus no ap11z 6719, whose bus driver bus driver see passenger standing and do not stop at all though his tendency look that he is going to stop and demands board into only by running bus even show hand to stop even at bus stop
                          In this route maximum all drivers will behave same like not stopping at stops and not return from rest point
                          When asked why return so late they say road jam but it's false because road jam issue is at secunderabad vicinity but not at rest points

                          I am attaching ticket copy and requesting you to take necessary action
                          Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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                            G
                            gubbisurappa
                            from Bengaluru, Karnataka
                            Jul 27, 2017
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                            Address: 560072
                            Website: apsrtc

                            On 25th july 2017 i boarded bus no. Apo3z-0174 at mulbagal to bangalore. I produced senior citizen card issued by ksrtc, driving license as also pensioner card issued by my bank state ban k of india in support of my age. The conductor refused to accept these documents and insisted me to produce aadhar card. I told the conductor that since aadhar is a very vital document in the present day context which is not generally carried by any individual. He categorically said as per apsrtc rules only aadhar is acceptable and not any other documents. As a mute passener, i paid rs.109/- for journey upto tin factory (K r puram) as the bus was going to vidyaranyapura (One of the extension in bangalore)

                            The ticket no. Is tna131014 issued at18.59 hours on 25/07/2017 having conductor id 554973 and driver id 552937

                            At tin factory, i asked whether i can travel upto the last point since ticket read destination as bangalore. He said "i should buy another ticket.

                            Incidentally, i have also travelled in apsrtc on 20/07/2017 and on 26/07/2017 wherein i was charged rs.86/- by both bus conductors.

                            I am pained to note how an employee of an organisation can frame his own rules and bring bad name to the organisation.

                            I am not seeking refund of rs.23/- but would like to know, if this type of incidences are happening to educated passengers like me, what would be the fate of less educated/uneducated.

                            Please take suitable action and reprimand the conductor whose actions are totally atrocious.

                            Thanks
                            Gopinath hs
                            Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
                            Abnormal toilet charges of ₹5/- per woman was collected on 22/07 /2017 in Kurnool main depot. The phone numbers to complaint were also destroyed. This is all happening very near and quite opposite to the police post on the flatform. Please control.

                            excess charging to a senior citizen - Comment #2806271 - Image #0
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                              S
                              SRINIVASA JAYADEV Muppirala
                              from Visakhapatnam, Andhra Pradesh
                              Jul 19, 2017
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                              Address: 530028

                              Sir,
                              We are residing at chinamushidiwada near by pendurthi. I observed so many times that passengers travelling on foot board who wanted to travel from 6to9am. To day one student met with an accident while getting in to the bus. By luck nothing happened to him. You have only limited buses at that peak time. Please provide some more direct buses towards gnanapuram railway station to facilitate travelers to reach station in time.in this time autos are coming very frequently and you are loosing your business. So please increase frequency in this 6 to 9 peak time to avoid foot board travel.
                              Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
                              Sir I am traveling from Guntur to Dharmavaram in service no 6903 the TV in the bus is not working when I asked the conductor he answered very rudely...plz take some action as I suppose the ticket fare includes TV facility...thank you sir
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                                Muneendra babu chigurakula
                                from Hyderabad, Telangana
                                Jul 18, 2017
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                                Address: 524126

                                Sir, bus no. Ap 03 z 5233 from tirupati to gudur at 7.35 pm on[protected] i have traveled to naidupet the driver cum conductor has been dealed with me in worst manner. He had distrupted my self respect. He must be punishble. So kindly be punished him to avoid such incidents. My view will expose in ur presencr if necessary. Ch. Muneendra babu, cell [protected]
                                Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
                                Respected sir
                                B. Subbarao, E500270, Chirala depot, Prakasam-dist
                                some family burdens my mother unfortunately sick.please send my father full settlement amount and p. f, v. p. f, ccs, vogaira.
                                Thank you sir
                                Your's faith fully
                                Mohanbabu
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                                  bhargavit5
                                  from Pune, Maharashtra
                                  Jul 15, 2017
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                                  Address: Kurnool, Andhra Pradesh

                                  Hi,

                                  There was bus failure of adn depot while coming from hyderabad. The failed due to air lock at jadcherla at 12:10 am. I had done reservation by paying rs.52 more than the base fare so that i can reach on time and safely. The officials were less concerned about the passengers and were asked to take other buses, while buses coming from hyderabad were all full as it was weekend and we were asked to travel by standing, though we waited for 3 hrs at jadcherla. The corporation dint even thought to arrange other bus and response from officials was disappointing when driver asked for the same.
                                  There should some mechanic at the bus ststions to handle such situations.
                                  Otherwise other bus should be arranged from nearest depot.
                                  The safety of the passengers should be the main priority
                                  Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
                                  I have paid bus fare and asked ticket for which he abused me where will I go. And shouting like any rhing
                                  I have paid bus fare and asked ticket for which he abused me where will I go. And shouting like any rhing
                                  Bus service no.6746 (Bangalore to Anantapur)is supposed to arrive Esteem Mall stop at 10:06PM but it always arrives after 11PM. This is happening continuosly 3rd time for me. We have to wait on road for more than one hour.
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                                    Nharikareddy
                                    from Hyderabad, Telangana
                                    Jul 7, 2017
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                                    Website: www.online.support@apsrtconline in

                                    I have booked a ticket from nellore to Visakhapatnam through apsrtc online on the date 27/6/2017 journey date 28/06/2017.but for network problem ticket booked and my seat hasn't confirmed from my account the has been deducted to apsrtc online account.smae time u called apsrtc customer care that person said that your money refund my with 7 working days and sujjested to send a mail to online.support.apsrtcinline.in

                                    Please find the attached image of bank details and refund immediately plzz
                                    Please do needful

                                    Thanks®ards
                                    N Harika
                                    [protected]
                                    [protected]@yahoo.com
                                    +1 photos
                                    Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
                                    Respected sir,
                                    Please provide express service to AMARAVATI at least evening at 4:40pm
                                    Thanking you sir,
                                    Yours sincerely
                                    SK.SHAHID ALI
                                    cell:[protected]
                                    I am retired in apsrtc on[protected] but l was not sanctioned pf pension. I am aIlready sent papers so l am suffering in economics problems .my name D.Nagaiah.E88745.dy.sudpt(m).makapur depot AP ([protected]@gmail.com)cell no [protected]
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                                      Siva Vamsidhar
                                      from Hyderabad, Telangana
                                      Jul 1, 2017
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                                      Address: East Godavari, Andhra Pradesh, 533003

                                      Sir,

                                      My Name is Vamsidhar.I have Sent a gas stove to Rajahmundry on 20/06/2017 from Kakinada Bus stop in APSRTC daily Transport wit MR .NO[protected] & Bus No--AP05 TB 9688.It did not reach Rajahmundry Till now. I talking to people at Kakinada Mr.Narayana and informed about the missing Stove and till now no proper response was given. They were telling Driver is not responging

                                      Request you to help me

                                      Vamsidhar
                                      [protected]
                                      Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
                                      I have paid bus fare and asked ticket for which he abused me where will I go. And shouting like any rhing

                                      Lost Gas Stove in Transport--Kakinada - Comment #2796039 - Image #0
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                                        S
                                        satyasai romala
                                        from Calicut, Kerala
                                        Jun 28, 2017
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                                        Resolved

                                        Address: West Godavari, Andhra Pradesh, 534201

                                        I tried to book a ticket from bhimavaram to vizag on 24th june using apsrtc oprs payment. (order no. [protected]). I used indian bank internet banking for payment. However it was an incomplete transaction but money was deducted from my indian bank account . When i enquired, they told it will be refunded in 48hrs. But it did not happen. Kindly see to refund my money

                                        --satyasai
                                        (ph. [protected])
                                        Jun 28, 2017
                                        Complaint marked as Resolved 
                                        My money was refunded on 28th June after my complaint in Indian consumer forum. I found this when I checked my Net Banking Account on 28th June at 9pm. Thanks to Indian Consumer forum.
                                        Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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