Andhra Pradesh State Road Transport Corporation [APSRTC] Complaints & Reviews

Iam shaik Shahinsha, Iam travelling to my home town Nandyal from Kurnool in APSRTC (NANDYAL DEPO) bus..I had experienced a worst behaviour of conductor. The conductor who used to give tickets in bus abusing in unparliamentary language.Due to his age I didn't say anything infront of other passengers. he also abused other lady passenger infront of others.The lady entered into bus without knowing that is single stop bus. Because of this staff behaviour our APSRTC goodwill is getting damaged. I request the DM to take action against him.
Thank you

A driver driving amaravathi bus with the no ap16z0572 drove rashly, stopped the traffic and abused when I confronted him for stopping abruptly in the middle of the traffic and boxing me into the left side

Hello APSRTC team,
i booked ticket today from Sattenapally to Hyderabad for 21st May 2023 for the service no 4252
Money of 494 rs deducted from my bank account, however transaction shows as failed.
OB ref no: [protected]
Can you please tell me when i can expect the refund.

Due to rash driving by bus driver on road, bus jumped very high, and that caused my mobile damage.
When asked for it, driver and conductor responded rashly and roudly.
Am requesting respected team to compensate me immediately.

Sir My family travel srikakulam to visakhapatnam NON stop booking counter book 4full tickets and 2hof tickets entered bus total seats capacity 39, my allotted set no 40, No seat for paid ticket journy. Bus no AP30 Y5445

Service no:4436 bus no:AP16Z0586 my seat no:32 my name:N.K.Rao. my bus boarding in akp but bus reached one hour late. I have a connecting train to chennai..every one is troubling and spoiling the schedule of the pasangers.
Bus is to late didn't fallow the schedule and route.not giving a non stop service entering to all small towns also. Worst service apsrtc plz take a serious action of autherities

Good evening sir na Peru Ravi Kumar Reddy madhi Chinthamanu Palle Village, C.Belagal Mandalam, Kurnool District, Andra Pradesh.
Sir Naa Family(Total 6 Members) tho tirupati velalani 08May2023 E date ki Bus book chesanu(TKT NO :[protected] and Bus no AP21Z0761) nenu na friend Mobile nunchi book chesanu porapatuna na friend number mention chesanu memu today(Monday) Kurnool Bus Stand ki 6 clock ki velli Plat form no 12 dhagara wait chestunam (Bus Timing 7 Clock) kani Bus Plat form no 9 dhagariki vachi agindhi. Plat form no 9 board mindha Banaganu Palle Ani undhi. Plat form no 12 board mindha Tirupati Ani undhi andukane memu ikada wait chesam kani Bus vachi velipoindhi apudu nenu Banaganu Palle Bus Depot manager tho matladi Bus Driver mobile number tisukuni Matladanu Driver natho Bus ni Plat form no 9 dhagara apamu ani chepadu nenu ananu Sir miru Plat form no 9 dhagara aputhe Makela telustundhi memu Plat form no 12 dhagara Tirupati Ani unadhuku ikada wait chesamu Ani chepanu andhuku bus Driver silly reason chepadu.nako kopam vachi Phone cut chesa.ikada idhari thapu undhi kabati atleast Naku half amount return Ivandi 🙏🙏

Hi Team, we have booked luggage from Kurupam-Vishakapatnam on 5th May by www.apsrtclogistics.in and the track No:43340881. we did nor receive any update on this booking also raised complaint on 7th May and Complaint No is 198638. But still issue is not resolved, we did not get any updates from APSRTC.
Request you to please follow up with team and get it deliver as early. it is food item costs 3000rs it may get spoil on more delay.

Thanks,
Pavani.

I have booked the ticket from Hyderabad to Tenali
The amount was deducted from my account but I didn't received ticket confirmation. Please help me to get my money back.

Sir/ madam we are travelling from eluru to nellore by bus service number 3481. Ticket number :[protected] We previously booked seat no 1 and 2 .we are travelling with 9 months old kid .but driver occupaid our seats with some goods and forcefully given us back seats ..driver language is not good he is drunken kindly take action against him

I booked ticket on from madanapalle to Bangalore but bus is not stoped in bus station
Bus details:
Service number:5759/MPL-BNG-5759
Time :5:45
Date:2/may/2023

Traveling HDP-TPT service number -52474
My boarding point is Gorantla Actually time is 21:45 reached out 22:40 1 Hour delay just for 35 k.m HDP.
I am left from boarding point last min came. Back to back TPT buses confused totally Nelluru-TPT bus pickup but thats not my service bus again get down & pick up
Totally time weast & including faimily are available. Late night waiting in bus top. There is not following bus service in APSRTC it's not mine my friend also experienced.
Every boarding point delaying 5 to 10 min Tea break.
The passanger are not able reach out on time in case of emergency. Suppose to 3hours jorny getting 41/2 hours due to break times.

I'm travelling today in Indra AC service number 6343 - Bangalore to Kurnool

AC is not working from the time bus has started.

This bus crew knew that AC wasn't working before the start time and never informed any passenger about it.

When we asked about it they are telling reasons that this bus has issues with AC

Why should I pay so much and travel without AC?? Is it a joke to spend so much and just adjust??

Is this the kind of service APSRTC is offering to it's customers???

When they say it's an AC bus, primary thing is the AC functionality.

How can they ignore and allocate the service???

Are customers fools to you ??? APSRTC????

Serious action needs to be taken to avoid such things going forward.

This is clear ignorance from the allocation department and cabin crew as they are least bothered.

Dear management of APSRTC,

Kindly look into this as it is related to customer satisfaction. If this happens often no one will be willing to avail services of APSRTC..and opt for others.

If you want to improve please allocate the buses which are in good condition. Else don't run the AC services at all, which really saves money for us. Thanks.

I have taken Super luxury bus from Kadapa to madanapalli. Actual timeing to reach destination of bus is 3 hrs. But it's delaying too much and need to be punctuality in timings. If like this will happens means passengers won't reach to their destination and further it will be effect to transport sector only.

Hi Team,

I have booked my ticket from kallur (chittoor district) on 25/04/2023. My date of journey is 28/04/2023. I did not get any booking confirmation email after payment was done. And the payment status is showing as failed. Could you please help me in getting the booking confirmation e-mail or refund the amount. Please find the OB reference number : [protected]

Thank you.

Hi Team,

I have booked my ticket from kallur (chittoor district ) to Banglore on 25/04/2023. I did not get any confirmation email on ticket booking. The status of payment is showing failed but the amount was deducted. My date of journey is 28/04/2023. Could you please help me in getting then booking confirmation email as my journey date is 1 day left.

Thank you

I am Theja, traveling from Madanapalle to Bangalore in APSRTC Indra bus. The bus was in very pathetic condition. Seats are very dirty. So please take necessary steps for better service.

I am chiranjeevulu muthyala, i booked INDRA SERIVE 2777, from RJY to KPHB on 19th april 2023. My seat no 15. USB ports not working in my bus. I complain to ticket checking person i dt know his name but he wears apects, he said nt working those ports. I request him to try once to switch on it. But he denied to check. Charging is v much IMP in long journeys. Pls resolve this problem in all busses. It wil helpful to needy people at emergency situations. Even though dint provide water bottle. I hope you Concern Authority understands the intension of passengers. Hope it wil resolve by APSRTC Authority soon.
Thanq sir,
Yours sincerely,
M chiranjeevulu
[protected].

I don't know what podili depo managers n employees doing??. The busses maintenance is worst. No cleaning no proper seats no proper windows no proper AC bus arrangements (water, bedsheet, tissue, tv, ac adjustments...etc) From now I would like prefer only TSRTC buses for travel for AP Hometown.

I had booked a bus ticket from Visakhapatnam to Srikakulam (Metro Luxury AC bus) @Rs 291 on 09/04/2023 for 15:50 departure bus. Passenger name Sharmistha Mukherjee. Ticket number[protected] though online APSRTC website. However the bus was cancelled, and I was informed that money would be refunded in 2 days. However I have not reached refund. Kindly redress the matter at earliest or I will lodge a complaint at consumer forum.