Andhra Pradesh State Road Transport Corporation [APSRTC] Complaints & Reviews

Hi this is kiran,
I have booked a round ticket with reference no: [protected] in apsrtc online Booking.

Due to transaction failure during the online ticket reservation at apsrtc,
they have deducted Rs.54/- as gate way charges and refunded the balance amount. When the ticket is not generated how they will deduct
Rs.54/- as gate way charges.?

such a worst and disgusting services giving to customers. how we can trust you in booking tickets through their online portal. please take any actions with this issue. payment failure is not our fault then how can they take charges on deducted amount.

Respected Team,

My name is Mir Sameer Hussain I have booked ticket from hyderabad to machilipatnam service no.3697 and seat no. 23 &24 amount deducted is 1348/- I have paid through phonepe
utr no.[protected]
And transaction ID T2212080036579301585390
Journey date Dec 9th 2022
Please refund my amount

Thanking you

He shouted me because I didn't give seat to senior citizens. Actually I am standing .he shouted and he scolding me .not anytype of nusence there.why should he shouted at that situation.nothing like he is showing attitude.

I'm travelling with my daughter aged below 5 years from Srisailam to Kodumur in APSRTC bus today i.e on 5 dec 2022. The conductor asked my daughter's aadhar.. I gave aadhar to the conductor.. He asked my daughter's name while seeing the aadhar. I told him name.. again he asked is she a girl r boy.. i answered him my daughter is with "gundu".
How can I prove is she a girl or boy?
Then the conductor argued with me based on his bad experience with one of the passangers.. He doesn't give minimum respect to me.. He shouted on me infront of co-passengers... How can he irritate on me because of his past experience... This is very worst experience to me..
Bus no: AP21Z 0821
Service no: 51125
Srisailam to Yemmiganur service..

As per the above subjected bus, the conductor who was in this bus is very rude and spoke harsh words, not even was respectful towards me and my family. He abused us on road for being late for 2 mins, over the call and also directly.. felt very insulted and embarrassment in front of entire bus passengers he spoke very abusive. Kindly take this as complaint against him

KADIRI TO MADANAPALLI BUS NO. AP03T2551, Date :[protected], Driver Bus stop To AApadam Ledu and Bad Driving,

1st of all I complement for the face lift. Looking fine . The engineer should be complemented.
But, every thing is ok. One negligence, ie., shut down of RO water plant. Why?
Admn. Should attend to it immediately

First of all I complement the vzm complex fr it's wounderful face lift, ambience, comforts, cleaness. Iam happy to see a new complex.
But one lag admn.
Provided RO plant. But not working. This is not desirable .

Money deducted but ticket not booked for the below bus.

Service Number:- 5792

From Chennai to Kandukur
Booking date[protected] time 07:02 PM

Hi Team,
Service number : 52853
Ticket number :[protected]

I want to bring to your notice that the rude behaviour of driver, he scolded and shouted very loudly once i get into bus at Tadipatri bus stop, because i was by late 5mins and i got into bus by 6.25am, i never asked him to wait for me, he called continuously for every 2 mins which troubled me to reach my destination on time. My seat is 1 and once the bus stopped in Ananthapur he scolded again stating- this is not yours dad's bus to come whenever you want. I didn't expect this kind of rude behaviour from APSRTC driver, my humble request is to teach him how to talk with passengers and not to shout or scold. I felt very upset with his rude behaviour towards me in Tadipatri and Ananthapur bus stops. He was on call while driving the bus, it might be risk to the passengers, tell him don't do it.

I am a student of the Aditya Degree College, Gajuwaka and make use of the bus service on a regular basis for college. I would like to bring to your attention that in the morning there is a crowd and most of them choose to travel from taxis. But everyone cannot afford that much of huge traveling cost.
The bus service provide by the State Transport bus service is very poor. Most of the time the buses are late and since the number is less. Most of the students College timing is 9:00 AM, to reach the college in Intime we need to catch up the bus in between 7:00 to 7:30 but we have only 1 bus in that time from Dosuru, which is almost 60% full. Most of the passengers find it a herculean task to board these buses.
My kind request is to inform the authorities to increase the number of bus service in the morning on this route and see that they ply in time.

We tried to book a bus ticket through APSRTC from chennai to Kadiri on 9th NOV 2022. we paid through Indian bank Debit card. Money got deducted and an error message has received, want my money back.
Bus service No - 6668
Boarding Time - 9.00pm
Bus starting Place - Chennai - kadiri
Bus type - super luxury

Ticket no[protected]
Reference no [protected]
Sir /madam my ticket was cancelled 9/10/2022 almost 30 days is completed my amount not received my Bank account

I tried booking trice today(Nov6th, 2022).

Amount debited trice, last transaction was booked. But before two transactions amount debited but not returned back.

Please check and update.

Thanks

Sir,
Due to transaction failure during the online ticket reservation at apsrtc,
they have deducted Rs.16/- as gate way charges and refund the balance amount. When the ticket is not generated how they will deduct
Rs.16/- as gate way charges. I made a complaint to apsrtccustomercare and they send the following reply. Pl look in to this and arrange
to refund the deducted amount of Rs.16/- and do the needful.
Thank you
m s venkateswrlu [protected] Hyderabad.
[protected][protected][protected][protected][protected]--------
From: "customercare"
To: "msvlu"
Sent: Tuesday, 18 October, 2022 15:22:27
Subject: [Ticket No: 6593356] Fwd: Short refund - reg.

Dear Sir/Madam,

Greetings from APSRTC!!!

Sorry for the inconvenience,

In response to the below mentioned query

Please note, 2.5% Payment Gateway Service charges will not be refunded for failure transactions in e-ticketing.

If you require any further assistance, please contact us.

Best Regards,
Asst Traffic Manager,
APSRTC,
www.apsrtconline.in,
[protected].

Conductor miss behave with passangers travelling in bus. He is fighting, arguing, scilding people and shows attitude on passangers. He dont know how to cut the ticket for that he stopped bus for 30 min in the stop itself and if asks says machine not working but actually machine is working properly he does not know how to operate it. His rude behievour with passangers hurts which is not tolarate. Please take action on him
He is not giving changes asks for the remaing balace .. asking to get down from the bus.

Bus timings also as per his wish only runs..he stop where and whenever want to wait for what ever time he wants. We should not ask him if do so he will get angry and scolds and warns to get down ..feels like his own way people should listen.. behavour is not at all good and no training for him too it seem . Please take serious action so that things wont repeat again

Bus : parvathipuram to vishakapatnam.
Vehicle no. Ap35z0106
Cond no. 452224 dri no. 452224

Dear Sir,

I had booked a ticket online using APSRTC ticketing website on 29th October, 2022 to travel from Visakhapatnam to Kakinada on 31st October, 2022. A confirmed ticket was issued to me by email agai Service No.3333.

On reaching my pickup point @ 0445. hrs. on 31st October, 2022 I am given to understand from APSRTC website that a bus has not been assigned for the said service. No customer care was available to provide any information.

I request APSRTC Management to look into this mess and arrange refund of my ticket cost in full..

Also please investigate reasons for the bus not being assigned for a service which had issued ticket online.

Regards,
Alex

This Kuppuswamy Banthikatla advocate complaint to andhrapradesh state road transport corporation Reason is worrest service to apsrtc very worrest time I am booking to srisailam darshan morning 7:00 AM Bus is so late ticket No[protected] tirupati to srisailam service no 5142 TPT-VGR-SSLM my pickup point ongole to Srisailam Journey 2 persons ( Praveen Kumar Age-35, Kuppuswamy Banthikatla Age-35, Seat No-5&6 Departure time 12:45AM Bus was comping to ongole 02:26 AM Bus was Delayed time is one hours 40 minutes. So I am complaint to apsrtc service full details written so plz received my complaint.

Today i.e 26/10/22 I booked a bus in APSRTC from nandigama to Hyderabad and service no:3900.
Without proper intimation and any kind of proper communication is not there with the driver and also the APSRTC is not providing driver number, even the mentioned phone number is out of service.please look into the case and try to help out people.
NOTE: RESERVED SEATS ARE FILLED WITHOUT INTIMATION TO THE PASSENGERS.HOW IS IT POSSIBLE AND HOW CAN 2 MEMBERS CAN BOOK A SEAT AT ONCE?

The APSRTC bus services from Palakonda to Srikakulam route. The 5stop express buses from Palakonda To Srikakulam route the bus is not stopping at the one of the stop Akkulapeta. The students and employees are facing this issue every day...So we are requesting you to look in to the problem and solve as early as possible. Thank you