Apollo Hospital Complaints & Reviews

This is about negligence of Apollo Medical Center - Kondapur, Hyderabad in providing reports.
Daughter Nishita is suffering from one kind of limp nodes around her neck for which we have tested for all kind of possible reasons including biopsy and all are negative. Finally Dr.NV Ramana Rao from Continental Hospital has suggested to get the report related muscles for which mentioned set of tests like - cpk, ana profile, ra factor, anti ccp, p anca, c anca.
Already ana test was carried out in same apollow lab, hence specifically told this must be ana profile which is different from ANA.
Instead of ana profile, they tested for anc profile and charged for same which is not asked at all.
Again when contacted Dr Ramana Rao, told to get the ana profie, not anc, which is related to pregnancy. Immediately rushed to Apollo same lab and asked for ana profile, for which they agreed to do and taken blood again.
After collecting blood, there was no response for the reeport for more than one week and then for my repeated calls provided me same ana report again.
I have attached Dr NV Ramana Rao prescription, apollo reports for your reference.
1. Dr NV Ramana Rao Prescription dated 28.12.16
2. Apollo bill dated 16.11.16
3. Apollo bills dated 06.01.17
4. ANA report dated 17.11.16
5. ana report dated 30.01.17
for these reports I have actually approached on 06.01.17, but I could get on 30.01.17 which is again repeated.
This is not only made delay, but total mental tension apart form spending so much of amount.
I need reply for this if this works out to be real.
regards
M D BHAT
[protected]@gmail.com
[protected]

I have met Dr. Pradeep Kumar Rheumatologist in Apollo Bannerghatta road hospital. As per advise from him decided to admit my Mother for further examination. On Jan 25th 2017, I have been there and asked the admission cell what are the documents required for it. They said insurance id card and government ID card of mother and fill the insurance form which has areas to be filled by patient and other by doctor and hospital. I did and went to insurance cell. They gave me acknowledgment. At 11:00 am, I showed to admission cell, they said we need to wait until 4:30 pm for bed and they will inform us by phone. We waited till 4 pm. Then went and asked for bed, the admission cell and house keeping were fighting with each other bed cleaning and allocation which is supposed to be allocated to us. The person at admission cell asked me for admission form. I told when I asked morning you did not mention this. That person showed his temper and miss treated us.Then the lady in charge their came told you did not ask about admission form in the morning. How do I know you need admission form. That lady replied it is not my duty to educate you on that admission form. She then abused me and said I will see how you get the room. If such vengeance attitude by them I did not want to admit and cancelled the insurance form and came out of the hospital.

I still don't understand how the hell I should know about your forms. Also if you have internal fight that does not mean you show temper on patients. My mother is 65 years plus old and she waited in lobby for 6-7 hours. Because of this she got back ache. She has a arthritis. That lady in charge their threatens me saying I will see how you get the bed. In spite paying so much and this is not the way you behave with patients.

Dear Madam/Sir,

I am M.K Jha From kolkata. My family is a regular visitor of your clinic/hospital. I have been visited Appolo clinic south city t, Kolkata on 21/01/2017 for taking the lab test report of my father G. K . Jha. Actually the issue date of all the test report is 20/01/2017. But as per your clinic reputation, I am going to take all the report is on 21/01/2017 5:45 PM. The attendees ask me to wait for some time for the report. I have waited for 30 minutes and ask her about the status. She again ask me to wait for some time. With these proceses, I have waited for almost 2 hours in your clinic. But after 2 hours also she doesn't able to give me the report or at least the time line. I am asking multiple time for the timeline, But she behaves like a boss and very rude with me. After that I met with your main receptionist at 1 St floor and director at 4 the floor too. But no body is helping me about this. Finally, I did not got my report today after waiting ideally for 2 and half hours. When I asked the receptionist for the complaing process and the higher authority, she tell me that she is the only boss, no body can do anything.

Actually my father is very ill and want those reports asap for doctor visit. But because of your clinic policy, process and careless employees, I have suffered so much. I think your clinic employees should have some common sense and responsibilities.

Please suggest me how should I launch strong complaints about your ruthless employee and overcome from this problem.

Best regards
M K Jha
Kolkata

Dear Sir.
I am Farida Islam From bangladesh. I am a patient of Dr, Ram Gopalakrishnan of your hospital. My UHID :3384444. I have been visited your place at last 24/10/2016. The doctor asked me to call him after two month. It's an emergency.I am having serious diabetes problem after taking the drags that the Doctor has suggested me.I need to contact him as early as possible to get suggestion .

Best regards
Farida Islam
Bangladesh
UHID:3384444

Issue 1:
Dr. P pursty, physician, categorically denied and cancelled my appointment twice. Reason: he is not interested to certify a formal pre-employment health check up. I wasted two complete days waiting to get a check up.

On getting a check up fix, this doctor without listening to my questions and concerns, made derogative comments. On a marginal cholesterol rise of 215*, i humbly asked him what would be the reason...

Drs are not taking responsibility of medical treatmemnt rather takes full responsibility of how to make money. Management supports this.
Misguiding patients based on their personal preference. For vacation making wrong decisions supported by management.

Please close down such organization.in place of misleading patients please guide to the correct location of treatment as later it was observed that these drs are not capable to pass the medical certificate.

Based on final bill during the discharge Maharaja Agrasen Hospital has collected additional amount of Rs.1767/- and now not ready to refund in spite of several visits and discussion.

Unprofessional, narrow & money minded people running this hospital as a money making machine. Ridiculously at every visit on refund status they are manipulating the final bill. No ethics and common sense as well....

Patient details:
Name : mrs veena
Age. : 44y/f
Hospital uhid :[protected]

Diseases details: renal failure, acute liver failure, dm2, sjograns syndrome, hyper - hypo tension, spinal t-12 fracture

Complaint details:

“on 29th oct 2016 patient came for regular
Hemodialysis as a life saving measure. After
That continuous medical negligence happened.
The major medical errors by hospital are”,
1. No doctors are available in dialysis unit on 29th oct 2016, during and after dialysis procedure. So no one advised about sepsis fever and all. So we moved to home at 4pm.

2. We got admitted to apollo hospitals emergency on 29thoct 2016 at 7pm with fever of 104f. They made clinical examination at 8:19pm (Within 20 to 30 minutes all clinical examinations has to be done, according to hospital protocols only).

3. Patient attenders noticed the emergency doctors
About her physical and mental behaviour changes with over sweating and coldness of the whole body.
Emergency doctors neglected patient condition. Due to this some guest episode happened like siezures. She became unresponsive, so they shifted to icu. And she moved to ventilator support.

4. After that guest episode, they shifted to do diagnosis like ct brain.in ct brain no clear evidence was not found for unresponsive of the patient. And neurologist advised to do immediate mri diagnosis. On that time mri machine was not working, so the plan was withelded. On the next day doctor advised to do mri and machine was not working. After 3 days on, 1st nov 2016 they shifted to apollo speciality hospital, jayanagar, bengaluru through ambulance along with ventilator support to do mri. Due to gods sake patient was with “pres syndrome. If some more vulnerable neurological disorders other than that “pres syndrome any thing can be happened to patient.

“this was the biggest medical negligence
And they played with life of the humans which
Was not acceptable at anywhere in the world”.

5. On 22nd nov 2016 due to hospital negligence patient fell down, that results in spinal cord t12 fracture. They have malpractised the major portion of the incident.
On 19th nov 2016 patient falls at home due to wetted toilet, she has some back pain and for confirmation we met orthopaedic dr, manish samson on opd. Patient requested x-ray has to be done, for that dr told there is no fracture and advised to take bed rest with ice local application along with some medication. After that incident we admitted the patient to emergency on 21st nov 2016 for the preliminary suspect of jaundice. After clinical examination they confirmed the jaundice. On the advice of our primary doctor, they shifted to hdu of hospital with all past and present disorders along with discharge summary. On 22rd nov 2016 with preliminary suspect of liver failure, she moved to dialysis unit with hospital dependent. During dialysis she felt uncomfortable due to diarrheal, giddiness, vomiting sensation along with little fever.
After post dialysis procedure she was shifted to wheel chair along with transport staff with no safety measures. After some time none of hospital staff members are there around dialysis unit. So due to diarrheal she wanted to pass her stool, so she called
Hospital staff for help, however no body was there so she moved herself, due to past giddiness and she fell down. After that incident she shifted to hdu (High dependency unit) with no diagnosis.
On 23th of afternoon she was diagnosed with x-ray dorsal spine ap and lat and it results in t-12 spinal cord fracture according to same orthopaedic doctor during ip visit in hdu, he wrote an fall assessment that ip x-ray shows evidence of old t-12 spinal cord fracture when recent fall at home. We have a proof of 19th oct 2016 opd visit fall assesment detail.in that, he wrote that no fracture observed according to the x-ray. And she got bedridden till date at her end stage of her life due to negligence of irresponsible hospital.

6. Patient was mentally harassed, abused by some insane and rubbish words, which moves the patient to depression. This turns to some more neurological disorders with present multiple disorders and illness. This incident was happened in micu of the hospital by some of the hospital staff.

They have harmed the patient healthy, beautiful and joyful life at her end stage of life. So we need your support to for the future medical expenses support and to full fill her dreams.

I am here in your hospital at nashik. I Take appointment on phone call. They tell us that u can come at 5 o'clock .we reach at 5 o'clock And your staff tell us for wait and now at 7 o'clock they telling us that mr. Chirmade sir not available now you ask my assistance. This your treatment to us is not good. Now at 7 o'clock they giving our fee back And asking to come monday .is this true and right????? Just solve this situation property?????????

My husband was admitted to Apollo Hospital Emergency at Perungudi, Chennai, India on 24th Nov 2016 at around 2am.. They had done tests and then he was discharged at around 4am but the reports weren't ready so we said we would collect it later.. We came for the reports on 29th and even after 5th us the had no clue about the report nor was it ready.. The attitude of the duty doc and nurses were very irritating.. They made me wait for more that an hour and even after completing to the PRO nothing happened.. After more than an hour the PRO comes and informs us that due to power failure they are unable to give me the reports.. What do you say to such inefficient staff..

Sir, myself Sudarshan Mandal, patient I'd is 199152 of Apollo Specialty Hospital, Chennai a patient of CA Rectum and under your treatment since June 2011. Every 6 month interval I came to this Hospital from my native place Ranibandh, Bankura, W.B. for follow-up treatment. This time also I took the appointment with Dr. T. Raja over phone and they confirmed my application through SMS as on 22.11.2016 at 10.30 am. But I am sorry to say that when I reached here far away from my native place secretary miss Vargas told me Dr. Is out of station. My question is this type of mistakes harassed us cancer like life threatening patients in so many digital platform is available. So, please take care my complain and tell me what is the solution of such type ignorance. Sudarshan Mandal, mob no [protected]/[protected].

Apollo bhubaneswar is the worst hospital in odisha. All are fully money minded people starting form doctors till finance/management level. When patient is admitted they tried to see how much money the patient's family can give. Then they do treatment accordingly. They will keep the patient in icu and always try to keep the patient as long as possible.
Icu is not at all clean. Whoever gets admitted in icu will have definitely infection there as they don't keep the icu neat and clean.
The doctors/nurses who are in icu are not at all good. They used to do gossip and very rarely look at patient. Even if the patient will be shivering due to ac inside icu, the nurses never look at them.
If you ask any question about your patient during the icu visit, they used to say"dont intefer in our work. We are doing our work". So i just want to know from them,
"why these stupid people talk like this? Are'nt we giving money for our patient? Why cant we know about our patient's progress???
I would say there is no good words for those people. I am telling all these as i had experienced these situation very recently...
I had admitted my father for neurological problem. He was in icu for 35 days. He was undergoing treatment under dr. Debabrata biswal, neurological department.

He is such a game player, i do not have any words for him. Initially he used to tell, our patient is recovering, you came on time.. Bla bla.. We were keeping a hope as doctor is saying. Somehow we were arranging money as they were asking 35k daily basis. Though it was very much painful for us to arrange money, but again we were keeping a hope on doctor's word.
But this idiot doctor was playing with us. He and his team were telling such good story daily basis and at the end of 35 days...
Dr. Biswal left for foreign, for his personal vacation and left my father in that critical state. For them all these are busniess.
They give more priority to their personal life compare to patient's life.

O my question to these doctorts is.. Why you guys are playing such game with patient's life? If you dont know how to do treatment for any critical condition of a patient plesae do not touch patient's body and say"no" to patient's family.
Don't play game with anyone's life...

My serious suggestion.. If anyone wants to do any treatment for any disease in odisha.. Please never ever go to apollo bhubaneswar...

Sir,
My mother named manju sinha bearing uhid no 26536 is admitted in the apollo hospital kolkata since 26-oct-2016 & still she is in admitted, we have received the 7days bill of apollo on dated 2-sep-2016 which was totally forgery they claiming rs 198, 060 for pharmacy charges and around rs 1.02 lac claiming for investigation charges.
We requested to concern persons to check my bill properly because its not possible to use medicine of rs 1.98lac in only of 7 days.

They charged rs 1.02lac for investigation without our knowledge and after demanding reports they not providing the same.

Kind request to you pls do the needful because, i am doing pvt-job and not capable to pay that kind o[censored]nauthorized bills of apollo-kolkata.

Yours faithfully
Pankaj kumar
[protected]/[protected]

1) Patient admitted on 14/10/2016 but till today the exact nature of infection is not yet detected. Hospital informs that infection is there going by the CRP report and WBC but they have failed to detect where exactly the infection has occurred.

2)Doctor informed that as the patient was admitted in ICU infection got aggravated. Then admitting the patient in ICU could have been avoided?

3) we were assured by the Medical Superintendent that a cross consultation or a medical board will be constituted on 24/10/2016 and a specific reason would be given to us regarding the cause of infection but the same was astonishingly not done.

4) 17 days have gone by, the bill is increasing from 5 to 6 lakhs but still we do not know the exact location of the infection? The patient condition has deteriorated instead of improving. The result is not at all satisfactory.

5) Therefore, we would like to know the exact reason for infection and the specific name of the bacteria which is causing the deterioration and the specific medicine to be used to cure the same. Specialised critical care infection specialist to be brought from outside and consulted. It is quite disheartening to find that a reputed name like Apollo is not able to give specific answers.The trial and error method must stop now.

6) we would like to know as to why cross consultation or medical board did not take place initially and even after assuring us that a medical board would be constituted why was it not done? Is it not shear medical negligence?

Best Regards
Goutam Dass
[protected]

Junior doctors in oncology department in apollo hospitals, bannerghatta road think they are god and don't talk to patients properly or respond to their queries. They are not doing free service. They are charging exorbitant fees for their service and isn't the doctor's responsibility to treat/respect other human beings properly. They think they are the supreme/god.
I have seen / taken treatments abroad and they show respect to human beings, their feelings/emotions.

Paient name r k dass. Bed no114 patient is lying in the hospital from 14th. Night till today in ccu. Till now nothing is detected as to why he is not responding. It seems that the the patient is slowly going into a coma. Lp was conducted but there is no response from the patient regarding which the doctor agreed. During my conversation with the doctor tonight, doctor opined that it might take another 7 to 8 days to detect. This i find is not acceptable. A hospital like apollo taking 15 days to detect the cause is simply inexplicable. Therefore, i request for cross consultation to find out the reason by tomorrow eod. I have been writing mails on a regular basis but there is no response from your end. Failing which i will file a complaint in consumer court. It is quite irresponsible to find that a patient lying in icu/ccu for 5 days without the cause or reason being detected.
In addition to the trail mail, the undersigned hereby informs you that the lp took place yesterday. As informed nph was high, lp conducted and the test yielded not much of a complication. Doctor has advised for a repeat ct-scan post lp. But till now the case is not detected as to why the patient is not responding or reacting in-spite of all the investigations and tests showing no such deterioration.

In the meantime, the undersigned was informed that expenses has reached 136000/- till today afternoon but till now detection of the disease is not yet confirmed. Though you all are more technically equipped to know the medical reasons in these sort of cases but while spending quite a few years at madras/chennai and closely observed the modus operandi of apollo madras i have seen that they believe in cross consultation to detect and deliver fast results.

The expenses are galloping and especially in the "ward pharmacy" the amount is huge which needs to be checked and controlled. The patient was advised to be in a stroke maintenance room (5500) but has landed up in ccu bed no 114 from 15th. October 2016 on wards.

Please see to it that the case is detected, patient if not required should be removed from ccu. A specific answer regarding the cause is required at the earliest. Our esteemed doctor sudhir kumar needs to visit the patient during visiting hours so that we can get a proper update from him. This is not happening. Overall a more proactive approach is required which is completely missing from the aprt of apollo.

Dr.SUDHIR TYAGI - ill-mannered, illiterate

My mother has had a surgery on her spine from Sudhir tyagi on 14th October. I had a small doubt regarding the surgery which I had asked from the doctor. Unexpectedly he started behaving in a very rowdy and disrespectful way as if I am not allowed to ask any questions.
He disrespected me in front of a lot of people. I'm deeply hurt as this was not expected of a hospital of such high reputation.
I would certainly not reccomend this hospital to anyone.

Please make sure that this rowdy doctor is taken care of.

I registered my mom-in-law as an outpatient in apollo hospitals, greams road on 5th of oct 16 with unique id AC01.[protected]. Today i.e. 06.10.2016 08:30 AM when I tried to use the free wifi against the above mentioned unique id I was returned with a message saying that the mobile number associated with the unique id is incorrect. I had provided my mom-in-law's mobile number in the
registration form. One Mr.Singha sitting in the help...

My father was admitted to Apollo Madurai for a Surgery. The surgery went well and we got discharged. On the day of discharge, ideally i should get my bill but they took all the money but never gave a bill and told that they will send the bills via courier.
After one week i got a bill which was just one page. It is shameful that such a hospital doesn't provide you with a detailed break up of the bill.

I am following...

I would like to draw your attention that a sum of Rs 6500/0(Rs Six thousand Five Hundred only)has been paid twice on 17/08/2016 for an on line appointment for health check up (aphc)of Mr Asit Kumar Hazra whose appointment id is CHH21135213.First "On Line Payment" was made by BANK OF INDIA VISA INTERNATIONAL CARD NO.4340XXXX5078 at 15.23pm.Since in the portal of Apollo Hospital, Chennai the transaction was shown as failed one in spite of fact that the payment was received by Federal Bank on behalf of Apollo Hospital, I have no other alternative but to make another payment once again to book the appointment.Accordingly I made another payment at 16.11 pm.During my schedule visit to Chennai for health check up, I was verbally confirmed by one Mr DIGVIJOY BASAK of Apollo Health Check up that the amount has been refunded to BANK OF INDIA. However I have been given to understand that the amount of Rs 6500/00 has not yet been received by BANK OF INDIA.I failed to understand as to why the executive of APOLLO HEALTH CHECK UP misguided me without refunding the amount which is my legitimate demand.Pl return the amount sooner than later to avoid legal complication .