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Apollo Pharmacy Complaints & Reviews

www.apollopharmacy.in
3.1
Updated: Nov 6, 2025
Complaints 2013
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1205
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808
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Apollo Pharmacy reviews & complaints page 38

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K
Kirantati
May 5, 2021
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Order not delivered and No cancellation options

Order No. - [protected], This is to inform u that how appolo online pharmacy is cheating to customer.
They have given ad for delivery in 2 hrs or 24 hrs but after payment it has given on 6th day for delivery. That is on 02 may 2021( Order placed on 27 Apr 21).
Order not delivered till date and pharmacy is so insensitive that after request for many times no action taken against pharmacy & they have not given option for cancellation...
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Raghavendra Narasapur
May 5, 2021
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Misbehaving and rudely attitude of staff@ your store

Address: Ravi Nagar Gokul Road Hubli 580030

Closed the shop by 10 pm and after many requests about the emergency they did not bother to open the shutter sitting inside and suggested to go to a local shop....
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Affan sayeed
May 5, 2021
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Given different power medicine

Address: Near hagarga cross ring road Gulbarga

[protected]@9:30pm I purchased medicine from Apollo pharmacy hagarga road gulbarga...
The bill is given for the tablet losar-50 as mentioned in prescription but the pharmacist has given a tablet losar-25 ...
Instead of losar-50 without noticing...
I checked after coming to home...
It is not good for patients to consume different power of BP tablets
It is a very irresponsible act...
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Jayraj vaghela
May 5, 2021
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Resolved

About rudely behave of staff member of Apollo pharmacy

Address: Gopi cinema Apollo pharmacy branch at City Anand dist anand, Gujarat.pin 388001

Myself Mr.jayraj Vaghela today I visited your Gopi cinema branch of Apollo pharmacy at Anand city, dist.anand, state gujarat.your person Mr. Harendra at Apollo pharmacy talk me rudely and very bad manner.today I harrese about your service.if you not take any action against Mr.Harendra than I will never go to your pharmacy again.my mobile no [protected].you can check all things on this mobile number login....
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Bhuna Ballolu
May 5, 2021
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Resolved

Address: Hyderabad

I ordered whey protein powder it's mrp is 2800 but they charged 3800
+2 photos
Aug 6, 2021
Complaint marked as Resolved 
Apollo Pharmacy customer support has been notified about the posted complaint.
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Dear Customer please share your contact details for further course of action
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    S
    Secretary Cme
    May 5, 2021
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    Resolved

    Address: Rail Nilayam, Secunderabad

    We have ordered medicine through apollo app vide order No.[protected]. However, the medicine was not delivered but showing as medicine delivered. Despite our several efforts, the company is not responding. This is our regular medicine and we are not able to use for the past 10 days. We wonder that how many people are suffering like us. May please look into and contact us on [protected]. P. Gopal & P. Hepsiba
    Aug 6, 2021
    Complaint marked as Resolved 
    Apollo Pharmacy customer support has been notified about the posted complaint.
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    Dear Customer please share your order ID
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      N
      Nathi Murali
      May 5, 2021
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      Resolved

      Return

      Address: Allwyn colony, kukatpally

      I took a sanitizer in appollo pharmacy in phase-1 allwyn colony, kukatpally, Hyderabad-500072 which is opposite to phase-1 allwyn bustop.

      I want to exchange it by another product.
      After payment, they are saying like no exchange is there in all appollo pharmacy.

      It's a bitter experience....
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      vijayreddy83
      May 5, 2021
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      Address: Alwal, Secunderabad

      I ordered medicines on 3rd may, 2021 through app but my order has not been received still. Could you please check on this and give me reply.
      My order num:[protected]
      Aug 6, 2021
      Complaint marked as Resolved 
      Apollo Pharmacy customer support has been notified about the posted complaint.
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      Dear Customer please provide order ID
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        A
        Avin Ash
        May 5, 2021
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        All items are not delivered completely

        Address: 154-A, backside of Shani Mandir,near Shiv mandir,central gotanagar,maligaon
        Website: www.apollopharmacy.in

        Out of 4 items I've ordered, I've received only 2 items which aren't even fully in quantity and even received a message that order is completely delivered.I want a refund or deliver the remaining order... Order number is[protected]...
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        Simranjeet Singh Sam
        May 5, 2021
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        Order no.[protected], this order was placed on Apr 25, 2021 The medicines haven't been delivere yet I have raised multiple queries but no response. I haven't received any call yet. There is no helpline number, queries posted through this option are not responded.
        Aug 12, 2021
        Complaint marked as Resolved 
        Apollo Pharmacy customer support has been notified about the posted complaint.
        Verified Support
        May 08, 2021
        Apollo Pharmacy Customer Care's response         Your complaint had been already escalated. It is showing your order had been already delivered
        View replies
        Ordered medicine on 17 June 2022, its more than 10 days now haven’t received the order yet. Whenever I check the delivery status it shows a new delivery date every day. No one even communicated the issue properly. Trying to cancel the order but unable to cancel it. Neither delivering the order nor allowing to cancel it. From 23rd of june there is no update in tracking details . I am fed up now. Tried calling the customer care number a lot of times but no response. I am getting promotional msgs and mails of Apollo but not a proper resolution of my query..
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          R
          Rohit from india
          May 4, 2021
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          Apollo pharmacy online

          No response for mails calls!!!

          Here it is, ... after checking available medicine adding to cart we made the payment and submitted the prescription. Order was verified and confirmed.
          We waited few days after that they started modifying the ordered medicines. During this we tried calling them and msging them but there was no response. And finally all the ordered medicines were canceled and they didn't even refund the money now its saying the charged Mount may refund in 15-25 days. That is a cheap and sick way of doing business.
          Apollo Pharmacy customer support has been notified about the posted complaint.
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            R
            rjmakar01
            May 4, 2021
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            Sir iam order my medicine 28th april2021
            And you give me expected delivery date of 3th may 2021
            .
            But Apollo pharmacy not any response to me .
            .
            Please fast to deliver my order
            .
            Otherwise refund my case
            Apollo Pharmacy customer support has been notified about the posted complaint.
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              I
              ITR
              May 4, 2021
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              Address: Flat No. 303, Eden-1, Hiranandani Estate, Patlipada, Thane (west) Maharashtra 400 607. Ph : 7506368315, email:

              I submitted a prescription along with medicines - Jalra Tab 50 mg -6 strips (15x6) on 29.04.2021 through SBI E Pharmacy app - UR World. The nearest apollo pharmacy located at Anandnagar, Ghodbunder Road, Thane (west) have not received any order for home delivery. As I am diabetic and cannot move out due to quarantine (covid), pl arrange to deliver the medicines at the earliest. I.Thyagaraju (Retd/Pensioner of SBI),
              Please accord priority.
              i.[protected]@gmail.com
              [protected]
              +1 photos
              Apollo Pharmacy customer support has been notified about the posted complaint.
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              Sathyanarayana s Retired officer SBI
              We are regret to inform you my orders for medicines have been cancelled multiple times which are urgently required. You say shortage of medicines and d non availability of stocks. We have approached some of Apollo Pharmacy shops where the said medicibes are abduntly available. Why are you cancelingoing the orders giving false reasons. Please enquire and the orders placed by me immediately. We are not able to contact to redress our grievances. If this goes on we are not able to avail the benefit extended by SBI to senior citizen like me
              Reply
              Iam a retd staff of SBI. I applied for medicine on 12th Aug. On 13th the status was preparing bill. But last three weeks the status is preparing bill. They did not deliver the medicine. I sent so many messages. No response. Can't. contact them. Always saying outoff coverage area. My PF No 2456605. Name. Lalitha A OrderNo[protected].
              ..
              Reply
              UR World order No ; AL[protected] dated 31.03.22 Shows pending confirmation.
              Reply
              Apollo UR World order no, : AL[protected] dated 31.03.22. shows still pending for confirmation .No one to accept call. My SBi PF I'd : 1245376. This is most most urgent.i think you have no capacity to control the system.
              Reply
              I have today placed orders through the ur world app. I am unable to include the following medicine as the last item. I have sent a message to apollo pharmacy, velachery to include the medicine while billing my order. The last item which i am unable to include is - brugel ointment tube ... 1

              my pf no.505021 name - s.Raghavan cell : [protected]
              Reply
              I placed order through UR World on 06/09/2022 which was delivered on 08/09/2022 by appolo pharmacy. But it is very much regretted that whenever I am going for new order, the shows as "previous order pending". I several time informed though ur word app "contact us" but in vain. As a result I I am being compelled to purchase medicines from markt. I am a retd sbi pensioner and at this old age this type of negligence should not be acceptable.
              PRABAL JYOTI DEB.PF NO.1271199
              Reply
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                akellak
                May 4, 2021
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                Resolved

                Order 001248669 - order not fulfilled but claims delivered

                I have ordered on 28th April 6 items and they sent only two items.
                Many items are critical as I am a covid patient. They dont respond and also most of the time the telephone number never connects. when I can get across they disconnect the call saying they will pass on to backend team. They never do any thing.. This is a pathetic service their license to do business should be reviewed as they are dealing in pharmacy and such irresponsible...
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                PAUL GOTIKALA
                May 4, 2021
                Resolved
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                Resolved

                Number change

                My old registered number is lost I have the Apollo card I want to change to the new number...
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                D
                Dnes31
                May 3, 2021
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                Resolved

                Address: Vadapalani, Chennai

                I went to vadapalani branch to buy my regular medicine, one girl shouted it was not available, I asked I have bought here, but she shouted like supply was stopped, I asked can u plz order and deliver, another shouted in bad words how many times need don't have sense like that, I asked why r u shouting she again shouted more loud like I doing my business you don't order me, worst experience plz take necessary step
                Aug 12, 2021
                Complaint marked as Resolved 
                Apollo Pharmacy customer support has been notified about the posted complaint.
                Verified Support
                May 04, 2021
                Apollo Pharmacy Customer Care's response                 Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [protected]@apollopharmacy.in mentioning reference number APL0521-G42 in your mail to enable us to address your concern on priority.
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                  N
                  NIKHIL SP
                  May 3, 2021
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                  Resolved

                  Website: Apollo pharmacy official website

                  I had ordered for pulse oximeter on 27th April but have not received any update regarding the product. I have also paid through Paytm for the same order. The order number is[protected].
                  +1 photos
                  Aug 9, 2021
                  Complaint marked as Resolved 
                  Apollo Pharmacy customer support has been notified about the posted complaint.
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                  Apologies for inconvenience caused to you. We made a note of the details, Our official will get in touch with you.
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                    P
                    Phalguna Chowdary
                    May 3, 2021
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                    Resolved

                    Not able to get apollo project

                    Address: no. 1 as residency, udayanagar, tinfactory, bangalore
                    Website: apollo website

                    Hi sir, i had ordered the apollo product but it is showing within 2 hrs delivery, still i didnt get the product, kindly help to resolve the issue....
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                    P R Meena
                    May 2, 2021
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                    Resolved

                    Address: Girdhar Marg Malviya Nagar

                    Bed behaviour with customers, आप डोर मत लिखवाया करो हमें टाईम नहीं मिलता आप को जो करना है वो कर लें। इस प्रकार का बर्ताव किया जाता है श्री मान अनिल भारद्वाज जी मालवीय नगर अपोलो फार्मेसी मै कार्यरत स्टाफ द्वारा।
                    Aug 12, 2021
                    Complaint marked as Resolved 
                    Apollo Pharmacy customer support has been notified about the posted complaint.
                    Verified Support
                    May 04, 2021
                    Apollo Pharmacy Customer Care's response                     Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [protected]@apollopharmacy.in mentioning reference number APL0521-G46 in your mail to enable us to address your concern on priority.
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                      J
                      Jhuma1027
                      May 2, 2021
                      Resolved
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                      Resolved

                      I ordered on 27.04.2020 at 11.02 hrs for 3 items(Oximeter, Vapouriser & Electrobion) & also paid through net banking. on 28.04.2020, msg also received order confirmed.It was also showing order will be delivered by 29.04.2020. But then after, no progress in order till 02.05.2020.Several times, i tried to connect with Apollo pharmacy customer care no, but never connected.Even i mailed to [protected]@apollopharmacy.org on 30.04.2020, but no response received.
                      So after such long harrasement 02.05.2020, i was bound to cancel the order & after cancellation no refund mail/sms generated/processed.

                      Kindly confirm about refund & process on earliest.
                      Aug 8, 2021
                      Complaint marked as Resolved 
                      Apollo Pharmacy customer support has been notified about the posted complaint.
                      Verified Support
                      May 04, 2021
                      Apollo Pharmacy Customer Care's response                       Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [protected]@apollopharmacy.in mentioning reference number APL0521-G45 in your mail to enable us to address your concern on priority.
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