Apollo Pharmacy Complaints & Reviews

My Order ID #[protected]

I have ordered 2 packet of Soffy Sanitary napkin on 05/05/2021 and payment of Rs. 605 already paid in advance. the delivery date was 06/05/2021.
But till today i have not received my product. I have called them, they told me that order have been cancelled but online tracking showing order dispatched on 05/12/2021.
The fact is neither my product reached to me nor my money refunded.

I have ordered baby food (NAN) and Diapers through Apollo 24*7 on 6th May'21 and Paid the amount already through an online payment.

But the order is yet to receive. the status is showing billed and packed since last 4 days.

As this related to child care could you please make the delivery urgently or please provide some contact to the pharmacy so that we can direct contact to know about the expected delivery datebr...

I had booked a home sample collection from apollo 24/7 for 12th april 2021. The sample was collected on that day, but I never got the test reports back. These reports have now become totally useless for me as I had a doctors appointment for 15th april. So I mailed the team at apollo for my refund and even shared my bank details with them. After 15 days of continuous emails and calls to the customer care team these guys were just testing my patience. They guarantee a refund within 15 days but today it is 10th of may 2021, almost a month since the sample collection and I haven't received a single penny back.

I have shocked your appollo pharmacy Hebbal Hebbal staff they selling the expiry medicine and making money. They have not given any bill even we asked. I have purchased on 29th April 2021corex cough syrup but thyy have given 50 ml bottle instead of 100 ml, that's already expired long back when I asked bill they told printer not working. When to visited Shop rudely they behave you complain any where. Take necessary action and iustiy I wantbr...

Yesterday I have visited Apollo Pharmacy Chandannagore Narabazar. That time Amit Acharya and Sunil Shaw was present. I have purchased Savlon and montec Lc Tab amounting of Rs 677.I asked your representative to check my balance in my card linked with my mobile number [protected]. Accordingly He suggest me to Pay Rs 119 and rest Rs 558 will be deducted from my Card. Then he asked me for OTP which I have given your representative.Then after sometime...

I placed my order on 7th may it was expected to deliver by 4 pm. 8th may. Today it's 9th may and there is no update on app as well. I still did not get my medicines delivered. There is no way to contact them apart from raising complaint on there app which is not being acknowledged at all. I feel like loosing my money. Was it some scam?? Are they fraud?? I wonder....

The local Apollo pharmacy store sold me a pulse oximeter with company name ... and the device works erratically.

5th May 2021

the store refuses to issue a refund for the product....

My medicine order#[protected] was ordered and paid online on 5th May 2021 and was supposed to be delivered on 6th May has still not arrived till 8th May night. No updates have been provided regarding the non-delivery of the order and no response was made after repeated attempts to contact the customer care. It doesn't seem they care about the customers at all. If the medicine was out of stock they should not have taken the order and money in the first place, and when they knew they should have immediately contacted me and given full refund. They have a non-functional website, where even cancellation option doesn't exist. Kindly deliver the medicine you have promised to. Not delivering the medicine to my needy parent and then staying silent and unresponsive in this crisis situation is extremely hurtful, unkind and in very poor taste. Either the medicine should be delivered or complete refund should be made immediately.

My medicine order#[protected] was ordered and paid online on 5th May 2021 and was supposed to be delivered on 6th May. No updates have been provided regarding the non-delivery of the order and no response was made after repeated attempts to contact the customer care. It doesn't seem they care about the customers at all. If the medicine was out of stock they should not have taken the order and money in the first place, and when they knew they should have immediately contacted me and given full refund. They have a non-functional website, where even cancellation option doesn't exist. Kindly deliver the medicine you have promised to. Not delivering the medicine to my needy parent and then staying silent and unresponsive in this crisis situation is extremely hurtful, unkind and in very poor taste. Either the medicine should be delivered or complete refund should be made immediately.

Bought an oxymeter today morning for 2350/-. When tried using its giving abnormally low reading or showing finger out. The pharmacy refuses to return it. The one giving inxchange also same faulty. Bought from Apollo pharmacy, mijgori, gulbarga.

I have just visited one o[censored]r brach in vizag pedda waltair.

I have noticed that there is no proper sanitisation done or it's been seen that there are no proper masks or shields nor there is no.proper social distancing. Clicked few pictures will publish it if there is no change.

As asked to the employee there they said management is not providing.

Vaccine also is not given to them

Working...

I have placed order on 7thMay 2021 bearing ref. no.[protected] .
Apollo Pharmacy had sent message that ordered medicine is delivered on 7 Th May 2021 at 5.41 PM.

I have not received the ordered medicine till now and Whatsup number no one is responding.I have also sent screen shot to the given Whatsup number also.

Please help

Regards
SKBose
+91 [protected]...

I have purchased 3 strip of medicine from Apollo pharmacy using mobile application. I have received 2 strip as it was last 2 available. I got both the strip without Expiry and batch number. I have raised the complaint to Pharmacy and they were not interested in the same....

Dear Sir & maam. My health is not good and i have ordered some medicine through 24/7 service. The amount i have paid already and from last two days the status shows item has been billed and packed . But medicine is not deliver yet. In this pandemic situation already we all are depressed. In the same time Apollo service is more pathetic. One patient cant wait for so long time to get medicine. I have ordered two times ref order no : #[protected] & #[protected]. Both are in pending status. Kindly help me to deliver my medicine as soon as possible.

Hi
I have been ordered a medicine and I haven't got any notification or status of the order. It's been 2 weeks still it haven't got delivered. So I need the order need to be cancelled and refunded.

My order I'd:[protected]

I have ordered via appollo Pharmacy online

Please respond back to [protected] or [protected]@gmail.com

Thanks,
Vignesh...

Respected sir,

i orederd from apollo pharmacy through phonepe switch on 21st april. Money was deducted but order was not confirmed. When i ordered, 1st three days the order was able to see in the cart, but now, in orders, my order is not there. I have mailed you so may times. Please response to my issue.

Thanking you,
p. Sai veena,
[protected].

Regarding my order. Status_Order ID:[protected]

I placed a order form Apollo and cancelled the order. The refund is still not done. I am unable to reach them. It’s still pending. No one from customer support is contacting to solve this issue

My order is not cancelling please cancel my order

Apollo247
Subject: Non Receipt of Medicines Home Delivery #[protected] : Order Delivered 24 Apr 21, 01:50 PM
Date Remarks
[protected] ORDER PLACED AT 1.55 AM #[protected] AP LIFE HAND SANITIZER LIQUID 5LTR
[protected] At around 3.49 pm I got a call from Mobile No. :[protected]. He told that he was from Swiggy. We refused that we have not given any order to Swiggy. The phone was cut. Since that person was calling my name & number correctly. That's why just after a minute, we called him back to know what was in order. That person stated that he will talk to his back end supplier & disconnected the phone
[protected] At 4.06 pm one message was received by me that Order has been delivered. We saw this message at around 4.45 pm. We instantly called that person again & ask for at which address the Order was delivered? That person intimated that when we refused that any order was given by us; he with help of GPRS gone to some place as appearing. HE WAITED THERE FOR SEVERAL MINUTES & FINALLY HANDED OVER THE ORDER TO ONE PERSON; STANDING AT THE SIDE OF ROAD.
[protected] WE contacted with Apollo 24|7 over +[protected]WhatsApp):
[4:50 PM, 4/24/2021] Apollo 24|7: Namaste Shrawani. Our records indicate your order[protected] has been delivered successfully! Did you receive the order?
[4:53 PM, 4/24/2021] Shrawani: No
[4:53 PM, 4/24/2021] Apollo 24|7: Oops! There seems to be an issue then! Please note that we take Incorrect delivery marking issue very seriously. Same will be escalated to the respective team and strict action will be taken!

Please hold on, while we connect you with our live chat agents to look into the issue right away! Our agents are online 8 am to 8.30 pm all days :)
[4:59 PM, 4/24/2021] Shrawani: I need help with my order
[5:00 PM, 4/24/2021] Shrawani: Help in delivering of Hand Sanitizers, as ordered.
[10:53 AM, 4/25/2021] Shrawani: HOW MUCH TIME WILL BE TAKEN FOR RESOLUTION
[protected] Mail to [protected]@apollo247.com all the communication from Chat Bot of Apollo at 11.02.22 am.
Received reply from HelpDesk Apollo247 on Sunday, April 25, 2021, 11:02:44 AM that :
 We deeply regret the inconvenience caused to you.
 We have sent your concerns to the relevant department and a support team member will reach out to you shortly.
 Allow us 24 to 48 hours to resolve your issues on priority.
[protected] Send a soft reminder to HelpDesk Apollo247 on Tuesday, April 27, 2021, 04:04:04 PM
[protected] Mr. Navin perhaps from support team of Apllo called me from phone (+[protected] & assuring to resolve the matter on Priority. I extended my thanks to Apollo for the same through mail also.
[protected] Received a reply from HelpDesk Apollo247 on Thursday, April 29, 2021, 01:22:52 PM that:
 Our team is working on resolving your issues.
 Someone from the support team shall get in touch with you shortly.
[protected] Received a call from Apollo Support Team; repeating the same things.
[protected] Received again a call from Apollo Support Team; repeating the same things.
[protected] Sir/Madam
More than a week has passed but no visible resolution is being provided by you. Please note that:
 I have place the order to M/s Apollo.
 I am not concern with delivery person but only with my contents of order given. The retailer is responsible for the order until it is delivered to me, not the delivery company.
 You have asked for 24 to 48 hrs to resolve the problem.
Please note also:
 My item wasn't delivered to the location as appearing on your web page

 it's the seller's legal responsibility to sort out the issue.
 I had already ask you to redelivered the item.
 Due to delay in resolving the issue I had purchased another “AP Life Hand Sanitizer Liquid 5 LTR” from your Apollo Pharmacy, Golf City, Shop No 39 & 40, Plot No 08, Circle, Sector 75, Noida, Uttar Pradesh 201307; therefor now you refund me in full.
O[protected] Sir / Madam
When I will get my money back?
Thanks

I have placed the Order #[protected] on 26th April, still I have not received the order.
My I know when I will get the order and which store the order is assigned.

The existing ticket "512548 Issue raised by customer : [protected] - Pharmacy, Delay in pharmacy order".

No response from the pharmacy customer care:[protected]