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Apollo Pharmacy Complaints & Reviews

www.apollopharmacy.in
3.1
Updated: Dec 29, 2025
Complaints 2015
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1206
Unresolved
809
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Apollo Pharmacy reviews & complaints page 39

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P
P R Meena
May 2, 2021
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Address: Girdhar Marg Malviya Nagar

Bed behaviour with customers, आप डोर मत लिखवाया करो हमें टाईम नहीं मिलता आप को जो करना है वो कर लें। इस प्रकार का बर्ताव किया जाता है श्री मान अनिल भारद्वाज जी मालवीय नगर अपोलो फार्मेसी मै कार्यरत स्टाफ द्वारा।
Aug 12, 2021
Complaint marked as Resolved 
Apollo Pharmacy customer support has been notified about the posted complaint.
Verified Support
May 04, 2021
Apollo Pharmacy Customer Care's response Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [protected]@apollopharmacy.in mentioning reference number APL0521-G46 in your mail to enable us to address your concern on priority.
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    J
    Jhuma1027
    May 2, 2021
    Resolved
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    I ordered on 27.04.2020 at 11.02 hrs for 3 items(Oximeter, Vapouriser & Electrobion) & also paid through net banking. on 28.04.2020, msg also received order confirmed.It was also showing order will be delivered by 29.04.2020. But then after, no progress in order till 02.05.2020.Several times, i tried to connect with Apollo pharmacy customer care no, but never connected.Even i mailed to [protected]@apollopharmacy.org on 30.04.2020, but no response received.
    So after such long harrasement 02.05.2020, i was bound to cancel the order & after cancellation no refund mail/sms generated/processed.

    Kindly confirm about refund & process on earliest.
    Aug 8, 2021
    Complaint marked as Resolved 
    Apollo Pharmacy customer support has been notified about the posted complaint.
    Verified Support
    May 04, 2021
    Apollo Pharmacy Customer Care's response     Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [protected]@apollopharmacy.in mentioning reference number APL0521-G45 in your mail to enable us to address your concern on priority.
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      S
      Sayantan Ray
      May 2, 2021
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      My order with Order#[protected] not fully delivered. I am trying to reach customer care with no luck.

      Please act on this asap.
      Aug 12, 2021
      Complaint marked as Resolved 
      Apollo Pharmacy customer support has been notified about the posted complaint.
      Verified Support
      May 04, 2021
      Apollo Pharmacy Customer Care's response       Apologies for inconvenience caused to you. We made a note of the details, Our official will get in touch with you.
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        A
        Avin Ash
        May 2, 2021
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        Address: 154-A, backside of Shani Mandir,near Shiv mandir,central gotanagar,maligaon

        Unable to track my online order and can't even find the order in my orders section but the money got debited
        +1 photos
        Apollo Pharmacy customer support has been notified about the posted complaint.
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          S
          subbarao_kompella
          May 2, 2021
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          I have ordered 10 items using Apollo pharmacy online delivery app on 24th April 2021. My order number is[protected].
          Yesterday I have received the courier but he sent only one item out of 10 items.

          Invoice also contains single quantity item but net total amount was shown for all the 10 items (1440.22). Delivered item price is 347 Rupees.

          I am looking for refund rest of the 9 items.
          +1 photos
          Apollo Pharmacy customer support has been notified about the posted complaint.
          Verified Support
          May 04, 2021
          Apollo Pharmacy Customer Care's response           Apologies for inconvenience caused to you. Please share me your order ID, My official will get in touch with you.
          May 04, 2021
          Updated by subbarao_kompella           My order number is[protected].
          May 09, 2021
          Updated by subbarao_kompella           Can you please update the status my Complaint. No one has approached to me and I have shared the invoice copy which was shown clearly single quantity of item and total deducted amount also. For your reference I am Sharing item batch details.

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            B
            BanerjeeT
            May 2, 2021
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            Address: WZ58 Shadi Khampur OppWest Patel Nagar, New Delhi

            We have placed an order for medicine vide order booking No,[protected] dtd 30.04.2021 which was schedule to deliver on 01.05.2021 but till date this has not deliver.

            Pls. let us know when this could be delivered and reason behind delay.
            Aug 9, 2021
            Complaint marked as Resolved 
            Apollo Pharmacy customer support has been notified about the posted complaint.
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            Apologies for inconvenience caused to you. We made a note of the details, Our official will get in touch with you.
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              S
              Sourav_94
              May 2, 2021
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              Order ID - 248607756 is delayed by 24 hours and still not delivered.

              Address: 743122 is the delivery address pin code

              Essential items is placed in the order. Delivery is delayed by more than 24 hours still no update....
              +1 photos
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              S
              Sheethal234
              May 2, 2021
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              Resolved

              I had paid for Apollo glucometer strips on April 27th. I haven't received it yet. I want to cancel my order. Order no[protected]. I have brought another one. Please cancel and refund the amount
              Aug 9, 2021
              Complaint marked as Resolved 
              Apollo Pharmacy customer support has been notified about the posted complaint.
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              Apologies for inconvenience caused to you. We made a note of the details, Our official will get in touch with you.
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                B
                Bujji9
                May 1, 2021
                Resolved
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                Resolved

                Wrong items delivered

                Hi Team,

                I ordered Whisper Maxi Nights Sanitary pads XL 15s (black cover) from Apollo Pharmacy app on 26th April 2021. I received Whisper Maxi Nights L 15s (blue cover) sanitary pads on 29th April 2021 which is different. This was not expected from Apollo. I raised complaint (tickets no. 501887) but i didn't received any call or replacement from Apollo.
                Could you please look this issue and do the needful....
                +5 photos
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                R
                raghu.tj
                May 1, 2021
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                Address: Bangalore

                Hello Team -

                I placed an order for the below listed items on April 16th 2:30pm IST with the order#[protected] and since the items were being delivered on the 24th, I canceled the order on April 16th 2:50pm and you could see the same in the photos uploaded. Its been more than 10 days and I have not received the refund yet. Would like to understand when would I be receiving the refund.

                Items in the order

                Dexona Tablets - 10 Nos
                CEEPLUS - Immunity Booster Tabs - 2 Box
                Dolo 650 - 2 Strips
                Apollo Pharmacy Optima Vaporizer Steam Inhaler - 2 Nos

                Note: The time in the pic shows 5:01 since i am in Manila, Philippines and the time zone difference is +2.5 hrs. My parents were down with covid and had to order these items urgeently..
                +2 photos
                Aug 6, 2021
                Complaint marked as Resolved 
                Apollo Pharmacy customer support has been notified about the posted complaint.
                Verified Support
                May 03, 2021
                Apollo Pharmacy Customer Care's response                 Apologies for inconvenience caused to you. We made a note of the details, Our official will get in touch with you.
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                  N
                  Naga Mallesh J
                  Apr 30, 2021
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                  Resolved

                  Novopen non-functional. Arrogant Store incharge.

                  Purchased one Novopen, One Novomix 30 penfil and novofine needles on 25th April 2021 at Apollo pharmacy outlet, 4th lane 13th crossroad, Brodiepet, Guntur, vide bill no: ( Bill Attached). Penfil was inserted in to the pen by store keeper It worked fine for the first injection of 10 units and later stopped working. When taken back to the store, one Mr. Basha has re- fixed the pen and assured working, but in vain. Next day, when approached...
                  +1 photos
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                  M
                  mnm11
                  from Bengaluru, Karnataka
                  Apr 30, 2021
                  Resolved
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                  Resolved

                  Non delivery of ordered product

                  Ordered for an oxi meter on 25th april vide order no[protected].

                  Till now product not delivered though in a mail they informed that product will be delivered by 2o th april.

                  Now not replying to mails and not attending customer care phone .

                  Seems cheated me of my money ....
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                  M
                  msstudiobgmcenter
                  Apr 30, 2021
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                  Address: Perur Main road kovaipudhur Coimbatore

                  Dear sir :
                  I have attached the shop details there is no proper response . I went to buy the C.Bifilac tablet doctor told me to buy 3 tablet I went to apollo pharmacy and I asked the sales people is telling to buy 6 . If you need buy 6 .. Doctor told me to take only 3 .. Is the way you people treat the patient.. If any one with the sick you may demand for more sales.. Are you running pharmacy or financial. If you can't do it properly then get out of this why you guys making every one fool.. Take the action.. My name is maheshkumar. My mobile number is [protected]
                  Apollo Pharmacy customer support has been notified about the posted complaint.
                  View replies
                  Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [protected]@apollopharmacy.in mentioning reference number APL0521-G09 in your mail to enable us to address your concern on priority.
                  Reply
                  Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [protected]@apollopharmacy.in mentioning reference number APL0521-G09 in your mail to enable us to address your concern on priority.
                  Reply
                  Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [protected]@apollopharmacy.in mentioning reference number APL0521-G09 in your mail to enable us to address your concern on priority.
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                    P
                    Prasun Karmakar
                    from Howrah, West Bengal
                    Apr 30, 2021
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                    Resolved

                    Delay in delivery when customer in urgent need of medicine

                    Address: South chakpara, liluah, howrah- 711204

                    I have ordered medicines on 29th April and it was informed the order is being confirmed and delivery date showing
                    it as 29th April before 10PM. my order number is #[protected] Still now I have not received my medicines .
                    I have raised the ticket but there is no solution and get the status through provided WhatsApp number but no response.

                    I want to know when can I get e medicines. I can understand the situation....
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                    P
                    Pallav777
                    Apr 29, 2021
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                    Deliver my order. The patient will die

                    The medicines are for a corona patient and are needed urgently that's why i ordered from your website because Apollo Pharmacy commited to deliver it by max 29 April, 8:00PM. If the medicines are not delivered today by 8PM, the corona patient might die and Apollo Pharmacy will be solely responsible for the same. Make sure that the order is delivered within next 3 hours to avoid legal charges.
                    DELIVER THE MEDICINES ASAP....
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                    Pallav777
                    Apr 29, 2021
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                    Website: www.apollo247.com

                    The medicines are for a corona patient and are needed urgently that's why i ordered from your website because Apollo Pharmacy commited to deliver it by max 29 April, 8:00PM. If the medicines are not delivered today by 8PM, the corona patient might die and Apollo Pharmacy will be solely responsible for the same. Make sure that the order is delivered within next 3 hours to avoid legal charges.
                    DELIVER THE MEDICINES ASAP. They have themselves changed the dekivery time to tomorrow 9PM. HOW THE HELL DID YOU COMMIT FOR 4 HOUR DELIVERY THEN ###. THESE WERE URGENT DRUGS FOR A COVID PATIENT ###. DELIVER IT TODAY ITSELF TO AVOID LEGAL DISPUTES AND HEFTY CHARGES (INCLUDING MURDER)
                    +1 photos
                    Aug 13, 2021
                    Complaint marked as Resolved 
                    Apollo Pharmacy customer support has been notified about the posted complaint.
                    Apr 29, 2021
                    Updated by Pallav777                     Deliver my ### order or I'll sue youuuuuuuu ###
                    Verified Support
                    May 03, 2021
                    Apollo Pharmacy Customer Care's response                     Apologies for inconvenience caused to you. We made a note of the details, Our official will get in touch with you.
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                      K
                      Kumardev Bose
                      Apr 29, 2021
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                      Resolved

                      Delivered versus ordered medicines

                      Address: Kamdahari, Purbapara, Garia, Kolkata 700 084

                      I am a brain tumour patient residing near Apollo Pharmacy, Garia Hater More. 27th April 2021, 21:38 hrs., I sent them a list of medicines urgently needed by me to through a WhatsApp message. They told me they'd deliver the medicines on the 28th.

                      They did deliver on the 28th, but the wrong medicines.

                      I had ordered 30 tablets of Cipcal 500, which they did not deliver. Instead of 30 tablets of Crocin 650 ordered,...
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                      subbarao_kompella
                      Apr 29, 2021
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                      Resolved

                      I have ordered medicines on 26th April and it was informed the order is being confirmed and delivery date showing it as 26th April before 12PM. Still now I have not received my medicines . I have raised the ticket but there is no solution and get the status through provided Whatsapp number but no response.

                      I want to know when can I get e medicines. I can understand the situation. If not possible to deliver the medicines on time, request you to stop this facility rather playing with people health.
                      Aug 8, 2021
                      Complaint marked as Resolved 
                      Apollo Pharmacy customer support has been notified about the posted complaint.
                      View replies
                      Apologies for inconvenience caused to you. Please share me your order ID, My official will get in touch with you.
                      Reply
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                        S
                        Sandeep Parikh
                        Apr 29, 2021
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                        Address: E 603 MALABAR COUNTY 2 BEHIND NIRMA UNIVERSITY, E 603 MALABAR COUNTY 2 BEHIND NIRMA UNIVERSITY

                        My order yesterday but not clear status from applo 24/7 web site WhatsApp is not answering how can I check my order item status
                        Aug 8, 2021
                        Complaint marked as Resolved 
                        Apollo Pharmacy customer support has been notified about the posted complaint.
                        View replies
                        Apologies for inconvenience caused to you. Please share me your order ID, My official will get in touch with you.
                        Reply
                        Apologies for inconvenience caused to you. Please share me your order ID, My official will get in touch with you.
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                          S
                          Shalinig04
                          Apr 29, 2021
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                          Resolved

                          I have ordered ivermectol and sanitary pads on 27th April and it was informed the order is being confirmed and it will be delivered very soon .Now I can't see my order and the tracking id which is[protected] is not able to track my order.I want to know where is my order.I want it as soon as possible.I never thought that this kind of reckless behavior I will have to see from you people.
                          Aug 8, 2021
                          Complaint marked as Resolved 
                          Apollo Pharmacy customer support has been notified about the posted complaint.
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                          Dear Customer please share your order Id
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