Claimed

Apollo Pharmacy Complaints & Reviews

3.1
Updated: Nov 6, 2025
Complaints 2013
Resolved
1205
Unresolved
808
Contacts

File a complaint to Apollo Pharmacy

Having problems with Apollo Pharmacy?

File a complaint and get it resolved by Apollo Pharmacy customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Apollo Pharmacy reviews & complaints page 39

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
Sayantan Ray
May 2, 2021
Resolved
Report
Copy
Resolved

My order with Order#[protected] not fully delivered. I am trying to reach customer care with no luck.

Please act on this asap.
Aug 12, 2021
Complaint marked as Resolved 
Apollo Pharmacy customer support has been notified about the posted complaint.
Verified Support
May 04, 2021
Apollo Pharmacy Customer Care's response
Apologies for inconvenience caused to you. We made a note of the details, Our official will get in touch with you.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    A
    Avin Ash
    May 2, 2021
    Report
    Copy

    Address: 154-A, backside of Shani Mandir,near Shiv mandir,central gotanagar,maligaon

    Unable to track my online order and can't even find the order in my orders section but the money got debited
    +1 photos
    Apollo Pharmacy customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      subbarao_kompella
      May 2, 2021
      Report
      Copy

      I have ordered 10 items using Apollo pharmacy online delivery app on 24th April 2021. My order number is[protected].
      Yesterday I have received the courier but he sent only one item out of 10 items.

      Invoice also contains single quantity item but net total amount was shown for all the 10 items (1440.22). Delivered item price is 347 Rupees.

      I am looking for refund rest of the 9 items.
      +1 photos
      Apollo Pharmacy customer support has been notified about the posted complaint.
      Verified Support
      May 04, 2021
      Apollo Pharmacy Customer Care's response
      Apologies for inconvenience caused to you. Please share me your order ID, My official will get in touch with you.
      May 04, 2021
      Updated by subbarao_kompella
      My order number is[protected].
      May 09, 2021
      Updated by subbarao_kompella
      Can you please update the status my Complaint. No one has approached to me and I have shared the invoice copy which was shown clearly single quantity of item and total deducted amount also. For your reference I am Sharing item batch details.

      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        B
        BanerjeeT
        May 2, 2021
        Resolved
        Report
        Copy
        Resolved

        Address: WZ58 Shadi Khampur OppWest Patel Nagar, New Delhi

        We have placed an order for medicine vide order booking No,[protected] dtd 30.04.2021 which was schedule to deliver on 01.05.2021 but till date this has not deliver.

        Pls. let us know when this could be delivered and reason behind delay.
        Aug 9, 2021
        Complaint marked as Resolved 
        Apollo Pharmacy customer support has been notified about the posted complaint.
        Apologies for inconvenience caused to you. We made a note of the details, Our official will get in touch with you.
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          Address: 743122 is the delivery address pin code

          Essential items is placed in the order. Delivery is delayed by more than 24 hours still no update....
          +1 photos
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy
          S
          Sheethal234
          May 2, 2021
          Resolved
          Report
          Copy
          Resolved

          I had paid for Apollo glucometer strips on April 27th. I haven't received it yet. I want to cancel my order. Order no[protected]. I have brought another one. Please cancel and refund the amount
          Aug 9, 2021
          Complaint marked as Resolved 
          Apollo Pharmacy customer support has been notified about the posted complaint.
          Apologies for inconvenience caused to you. We made a note of the details, Our official will get in touch with you.
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            B
            Bujji9
            May 1, 2021
            Resolved
            Report
            Copy
            Resolved

            Wrong items delivered

            Hi Team,

            I ordered Whisper Maxi Nights Sanitary pads XL 15s (black cover) from Apollo Pharmacy app on 26th April 2021. I received Whisper Maxi Nights L 15s (blue cover) sanitary pads on 29th April 2021 which is different. This was not expected from Apollo. I raised complaint (tickets no. 501887) but i didn't received any call or replacement from Apollo.
            Could you please look this issue and do the needful....
            +5 photos
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy
            R
            raghu.tj
            May 1, 2021
            Resolved
            Report
            Copy
            Resolved

            Address: Bangalore

            Hello Team -

            I placed an order for the below listed items on April 16th 2:30pm IST with the order#[protected] and since the items were being delivered on the 24th, I canceled the order on April 16th 2:50pm and you could see the same in the photos uploaded. Its been more than 10 days and I have not received the refund yet. Would like to understand when would I be receiving the refund.

            Items in the order

            Dexona Tablets - 10 Nos
            CEEPLUS - Immunity Booster Tabs - 2 Box
            Dolo 650 - 2 Strips
            Apollo Pharmacy Optima Vaporizer Steam Inhaler - 2 Nos

            Note: The time in the pic shows 5:01 since i am in Manila, Philippines and the time zone difference is +2.5 hrs. My parents were down with covid and had to order these items urgeently..
            +2 photos
            Aug 6, 2021
            Complaint marked as Resolved 
            Apollo Pharmacy customer support has been notified about the posted complaint.
            Verified Support
            May 03, 2021
            Apollo Pharmacy Customer Care's response
            Apologies for inconvenience caused to you. We made a note of the details, Our official will get in touch with you.
            Helpful
            1 other people found this review helpful
            1 found this helpful
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              N
              Naga Mallesh J
              Apr 30, 2021
              Resolved
              Report
              Copy
              Resolved

              Novopen non-functional. Arrogant Store incharge.

              Purchased one Novopen, One Novomix 30 penfil and novofine needles on 25th April 2021 at Apollo pharmacy outlet, 4th lane 13th crossroad, Brodiepet, Guntur, vide bill no: ( Bill Attached). Penfil was inserted in to the pen by store keeper It worked fine for the first injection of 10 units and later stopped working. When taken back to the store, one Mr. Basha has re- fixed the pen and assured working, but in vain. Next day, when approached...
              +1 photos
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy
              M
              mnm11
              from Bengaluru, Karnataka
              Apr 30, 2021
              Resolved
              Report
              Copy
              Resolved

              Non delivery of ordered product

              Ordered for an oxi meter on 25th april vide order no[protected].

              Till now product not delivered though in a mail they informed that product will be delivered by 2o th april.

              Now not replying to mails and not attending customer care phone .

              Seems cheated me of my money ....
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy
              M
              msstudiobgmcenter
              Apr 30, 2021
              Report
              Copy

              Address: Perur Main road kovaipudhur Coimbatore

              Dear sir :
              I have attached the shop details there is no proper response . I went to buy the C.Bifilac tablet doctor told me to buy 3 tablet I went to apollo pharmacy and I asked the sales people is telling to buy 6 . If you need buy 6 .. Doctor told me to take only 3 .. Is the way you people treat the patient.. If any one with the sick you may demand for more sales.. Are you running pharmacy or financial. If you can't do it properly then get out of this why you guys making every one fool.. Take the action.. My name is maheshkumar. My mobile number is [protected]
              Apollo Pharmacy customer support has been notified about the posted complaint.
              Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [protected]@apollopharmacy.in mentioning reference number APL0521-G09 in your mail to enable us to address your concern on priority.
              Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [protected]@apollopharmacy.in mentioning reference number APL0521-G09 in your mail to enable us to address your concern on priority.
              Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [protected]@apollopharmacy.in mentioning reference number APL0521-G09 in your mail to enable us to address your concern on priority.
              Helpful
              Found this helpful?
              3 Comments
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                P
                Prasun Karmakar
                from Howrah, West Bengal
                Apr 30, 2021
                Resolved
                Report
                Copy
                Resolved

                Delay in delivery when customer in urgent need of medicine

                Address: South chakpara, liluah, howrah- 711204

                I have ordered medicines on 29th April and it was informed the order is being confirmed and delivery date showing
                it as 29th April before 10PM. my order number is #[protected] Still now I have not received my medicines .
                I have raised the ticket but there is no solution and get the status through provided WhatsApp number but no response.

                I want to know when can I get e medicines. I can understand the situation....
                Helpful
                1 other people found this review helpful
                1 found this helpful
                Write a comment
                Report
                Copy
                P
                Pallav777
                Apr 29, 2021
                Resolved
                Report
                Copy
                Resolved

                Deliver my order. The patient will die

                The medicines are for a corona patient and are needed urgently that's why i ordered from your website because Apollo Pharmacy commited to deliver it by max 29 April, 8:00PM. If the medicines are not delivered today by 8PM, the corona patient might die and Apollo Pharmacy will be solely responsible for the same. Make sure that the order is delivered within next 3 hours to avoid legal charges.
                DELIVER THE MEDICINES ASAP....
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy
                P
                Pallav777
                Apr 29, 2021
                Resolved
                Report
                Copy
                Resolved

                Website: www.apollo247.com

                The medicines are for a corona patient and are needed urgently that's why i ordered from your website because Apollo Pharmacy commited to deliver it by max 29 April, 8:00PM. If the medicines are not delivered today by 8PM, the corona patient might die and Apollo Pharmacy will be solely responsible for the same. Make sure that the order is delivered within next 3 hours to avoid legal charges.
                DELIVER THE MEDICINES ASAP. They have themselves changed the dekivery time to tomorrow 9PM. HOW THE HELL DID YOU COMMIT FOR 4 HOUR DELIVERY THEN ###. THESE WERE URGENT DRUGS FOR A COVID PATIENT ###. DELIVER IT TODAY ITSELF TO AVOID LEGAL DISPUTES AND HEFTY CHARGES (INCLUDING MURDER)
                +1 photos
                Aug 13, 2021
                Complaint marked as Resolved 
                Apollo Pharmacy customer support has been notified about the posted complaint.
                Apr 29, 2021
                Updated by Pallav777
                Deliver my ### order or I'll sue youuuuuuuu ###
                Verified Support
                May 03, 2021
                Apollo Pharmacy Customer Care's response
                Apologies for inconvenience caused to you. We made a note of the details, Our official will get in touch with you.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  K
                  Kumardev Bose
                  Apr 29, 2021
                  Resolved
                  Report
                  Copy
                  Resolved

                  Delivered versus ordered medicines

                  Address: Kamdahari, Purbapara, Garia, Kolkata 700 084

                  I am a brain tumour patient residing near Apollo Pharmacy, Garia Hater More. 27th April 2021, 21:38 hrs., I sent them a list of medicines urgently needed by me to through a WhatsApp message. They told me they'd deliver the medicines on the 28th.

                  They did deliver on the 28th, but the wrong medicines.

                  I had ordered 30 tablets of Cipcal 500, which they did not deliver. Instead of 30 tablets of Crocin 650 ordered,...
                  Helpful
                  Found this helpful?
                  3 Comments
                  Report
                  Copy
                  S
                  subbarao_kompella
                  Apr 29, 2021
                  Resolved
                  Report
                  Copy
                  Resolved

                  I have ordered medicines on 26th April and it was informed the order is being confirmed and delivery date showing it as 26th April before 12PM. Still now I have not received my medicines . I have raised the ticket but there is no solution and get the status through provided Whatsapp number but no response.

                  I want to know when can I get e medicines. I can understand the situation. If not possible to deliver the medicines on time, request you to stop this facility rather playing with people health.
                  Aug 8, 2021
                  Complaint marked as Resolved 
                  Apollo Pharmacy customer support has been notified about the posted complaint.
                  Apologies for inconvenience caused to you. Please share me your order ID, My official will get in touch with you.
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    S
                    Sandeep Parikh
                    Apr 29, 2021
                    Resolved
                    Report
                    Copy
                    Resolved

                    Address: E 603 MALABAR COUNTY 2 BEHIND NIRMA UNIVERSITY, E 603 MALABAR COUNTY 2 BEHIND NIRMA UNIVERSITY

                    My order yesterday but not clear status from applo 24/7 web site WhatsApp is not answering how can I check my order item status
                    Aug 8, 2021
                    Complaint marked as Resolved 
                    Apollo Pharmacy customer support has been notified about the posted complaint.
                    Apologies for inconvenience caused to you. Please share me your order ID, My official will get in touch with you.
                    Apologies for inconvenience caused to you. Please share me your order ID, My official will get in touch with you.
                    Helpful
                    Found this helpful?
                    2 Comments
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      S
                      Shalinig04
                      Apr 29, 2021
                      Resolved
                      Report
                      Copy
                      Resolved

                      I have ordered ivermectol and sanitary pads on 27th April and it was informed the order is being confirmed and it will be delivered very soon .Now I can't see my order and the tracking id which is[protected] is not able to track my order.I want to know where is my order.I want it as soon as possible.I never thought that this kind of reckless behavior I will have to see from you people.
                      Aug 8, 2021
                      Complaint marked as Resolved 
                      Apollo Pharmacy customer support has been notified about the posted complaint.
                      Dear Customer please share your order Id
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        P
                        prasadkoya
                        Apr 29, 2021
                        Resolved
                        Report
                        Copy
                        Resolved

                        Delay in delivery of medicine

                        I ordered the medicine of 27th of march 2021, order no #[protected]
                        it's been over a month and medicines are not yet delivered .If not possible to deliver it, refund the amount....
                        Helpful
                        Found this helpful?
                        2 Comments
                        Report
                        Copy
                        J
                        Jfait
                        Apr 29, 2021
                        Resolved
                        Report
                        Copy
                        Resolved

                        Address: Ambalakadai
                        Website: Consumer complaint

                        Sir, i paid 300rs by phonepe in apollo pharmacy attoor, on 22/04/2021 at 7:18pm, but the transaction was failed because of system poor network, so I want refund my amount
                        Collect ID: C2104221918215447563753
                        Transaction ID:T2104221918329608375378
                        +1 photos
                        Aug 8, 2021
                        Complaint marked as Resolved 
                        Apollo Pharmacy customer support has been notified about the posted complaint.
                        Apologies for inconvenience caused to you. We made a note of the details, Our official will get in touch with you.
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit