Apollo Pharmacy Complaints & Reviews

Wrong Items were delivered and Apollo pharmacy is not working on replacement of product.
Ordered Apollo Pharmacy Diabetic Vanilla Flavor Protein Powder, 400 gm.
Delivered - Chocolate flavor.

Complaint is raised last Saturday - 04/03/2023 still getting automated messages saying your issue will be addressed within 2 working days.

Pathetic customer service from Apollo Pharmacy. They asked to send the photos of product delivered and alternate phone numbers and they sent. They Acknowledged and not doing anything.

They are saying investigation is being done. What is the investigation they are doing here ...? Why do they need again these many days of time for this small replacement... So sluggish.. can't they resolve small issues within a day.. they deliver within a day.. and make mistakes and rectify them for weeks / months ... Do they think customers will come back on their app to buy again..

I have ordered a medicine which was prescribed by the doctor. Inspite o[censored]ploading the prescription the order got rejected citing the prescription was an edited one. I need to know how can anyone would edit a prescription to use to their baby. I need to know the person who has rejected the order.

I have changed my mobile number. My old number [protected] to [protected]

I want opt-out from receiving messages from Apollo on my phone no [protected] and [protected]

I visited the Apollo pharmacy located in Hyderabad-near Academic heights public school. Asked for the pantoprazole (Pantosec, B.No.AFB22F90, brand Cipla )medicine, shop person given tablet without ensuring the strip condition which is already in damaged, asked shop person not to sell the strip to anyone, he replied that I will sell by removing the damaged tablet why should I Loss for small defect, he is not concern about the patient safety
Need action on business oriented people not ensuring patient health

I have cancelled the order due to insufficient details in the prescription but I haven’t received the refund yet

It’s been two weeks since the order cancellation

Staff behaviour wrong with customers they are not eligible for this job

Dear Sir,
I would like to inform that I purchased the following medicines on 15th February, 2023 from Apollo Pharmacy situated at 772/2, Circle, Vijayashree Pura, Vijay Nagar 3rd Stage, Garudachar Layout, Mysuru, Karnataka 570018:
1. Novastat Gold 20 mg 10 capsules
2. Prolomet XL 12.5 mg 10 tablets

However, I regret to inform you that owing to wrong computerised billing of medicines it was billed at ₹522.27(soft copy of bill attached).

Sir, I paid the same digitally ( copy of the transaction details attached).

Later on, after coming home I detected the anomaly in the bill. Actually, instead of correct billing of ₹281.15{(₹267.89+₹44.50)= ₹312.39-Rebate of 10% on ₹312.39}, I had to pay an extra amount of ₹241only.

Therefore, I request the competent authority to look into this case and resolve the problem by doing the needful to refund me the extra amount of ₹241/- charged erroneously and oblige.

Hi Apollo team,
Please remove my number from your database. I am getting promotional messages daily even though I opted to unsubscribe. Please resolve this issue at the earliest.

Please stop sending me SMS to my phone number [protected]. I am abroad and paying roaming charges on your numerous junk messages. Even when I am home, I don't want them.

Worked as pharmacist in one of Appollo Pharmacy store and the experience is pathetic. The HR told one day off for a week but store supervisor always refuse to give and they treat pharmacist as their store cleaner to clean all the racks

While employment they promised and wrote 12 sick and 12 casual leaves per month, but no leaves will be given to employee and No option to apply and see leave balances. The supervisor who passed 10th class can have all the rights to apply day offs and manage absents even you worked for the day, The profession course completed pharmacist who have knowledge on drugs is nothing in the store

The store supervisors coming to store on their own time to harass the people

Please take action ASAP or let me know the process to escalate

Ordered 3 medicines which was supposed to be delivered on Feb 3rd 2023 but received wrong medicine on Feb 5th, raised a concern immediately and they said will get back to me between 12-24 hrs, calling them again n again but no action has taken.
Now neither they are providing the correct medicine nor refunding back my amount of Rs. 2344.50/-

Order#[protected]

Hi Team,

I was in Tiruverkadu, Chennai- 600077.
Near my home two Apollo Pharmacy are there. One near Tiruverkadu temple my wife went to buy medicine in morning the pharmacy technician given me wrong tablet. Doctor prescription says MAXILIV(used for digestion and liver disease) but I got MAXGALIN 50 mg(used as a pain killer).

Since I cross check price I come to know the difference. Since a jaundice infection person if I took pain killer medicine it worsen my infection and get my health in trouble.

Then evening I went to Apollo Pharmacy opposite to Hyderabad briyani shop there I asked for Celvida Liv they search in system and said its not available. But when I saw in the nutrient powder rack I saw that name.

As a normal person I am able to recognise the name of the medicine but as a technician they are struggling and providing wrong medicine.

I don't want to make it an issue but please place a trained technicians to serve people. Atleast one trained person per pharmacy.

Hope this request is taken care and it will not happen again.

Attached doctor prescription for reference.

Thanks,
Anbu.

One of the worst platform perhaps. No proper management, netmed and pharmeasy are comparatively good. they are doing delay in delivery and in refund also they have done delays, I have not yet received any refund after fifteen days. It seems they are violating their own refund policy.

Unsubscribe from Apollo Pharmacy SMS alerts...

Everyday pathetic SMS are being sent twice or thrice, inspite of repeated calling their customer service to stop

I have recently changed my number.i couldn't able to transfer or redem my existing points from my old number [protected] to new number..as this number currently not in active to receive otp. Kindly do needful to redemption of existing points.

Dear sir /madam

i bring to your kind notice that apollo pharmacy is sending text messages SMS to my number [protected] and causing harrassment to buy medicines
although i uninstalled apollo app because of no supply location, and i wanted to delete my profile, which is not allowed by apollo app, and having my details they are harrassing by sending 10 to 20 sms every day and night
kindly take necessary action to help me from harrassment

Hi, please remove my phone number [protected] from your SMS list and stop sending me unsolicited messages everyday. These are highly irritating and puts a bad image for your brand to me.

Hello I’m Asmita Dutta from Serampore, West Bengal . Today I bought the “Tretinoin Gel USP” cream and I paid via Phone pay (UPI) . My first payment happened some fractions of second after the processing time has expired and as a result no bill was generated . So I had to pay again . Now both time the money has been debited from my account and I haven’t got a refund yet. So I want to lodge a complaint.

Hello Sir,
I Dindi Shanmukha Rao have worked with Apollo pharmacy from September 2021 toMarch 2022 with Tekkali branch . I have resigned from the company and followed the required procedure . I havent recieved my documents from the company yet . Can u please look into the matter and do the needful.