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Apollo Pharmacy Complaints & Reviews

www.apollopharmacy.in

3.1

Updated: Mar 13, 2026

Complaints 2018

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1207

Unresolved

811

Good! Apollo Pharmacy values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Apollo Pharmacy step up their efforts to fully resolve all complaints 👍

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Apollo Pharmacy reviews & complaints page 40

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Address: It is Apllo Pharmacy online

My orders #[protected] & #[protected]
I have placed order for 5 medicines on 23rd Dec 2022. It was split into above cited two orders by Apollo. One order was delivered on 23rd itself and second was scheduled for 24th Dec 2022, but finally delivered on 26th evening. While placing the order, Apollo has charged Rs. 25 as delivery charges for all the medicines. But while delivering the second order Apollo has revised the bill and charged Rs. 25 again which is not correct because I did not ask for splitting the order. Apollo has done it. So, Apollo should refund Rs. 25 to me.

Apollo Pharmacy customer support has been notified about the posted complaint.

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Address: Shanthi Nagar Branch, Kukatpally

Yesterday (dated on[protected] i have purchased few medicine for my dad at apollo pharmacy located Shanthi Nagar, Kukatpally Branch. He is suffering with heart related problem and nerves related issues. i went to pharmacy with prescription, but staff not even understand the medicine name and given wrong medicine to me. Later i have cross checked all medicine with old sheets, one medicine doesn't match. Today (Dated on[protected] again i went to pharmacy and requested them to cross check. Today also they said that is same medicine... later i gave shown old strip to them for reference. Than they got clarity and replace the medicine. Here with i am attaching the prescription and also bill taken by apollo pharmacy.

Patient Name: Sambasivarao
contact number: [protected]

Apollo Pharmacy customer support has been notified about the posted complaint.

Verified Support

Dec 28, 2022

Apollo Pharmacy Customer Care's response Dear Mr. Naveen,

Please write an email to [protected]@apollopharmacy.org with all the complaint details as we are unable to view the invoice copy. We will get it escalated to the concerned team immediately.

Thanks & Regards
Kiran

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I ordered medicine to the wrong address and I declined the order by calling the delivery executive. I still have not received my refund, nor the order is shown as canceled in the app. The order status says - Delivery attempted. I tried to call the customer care but the number seems to be invalid. The turn around time for a ticket raised on app is around 8hrs which is way too high. I have been having thought time to follow up on this issue, and still there's no luck,

Apr 3, 2023

Complaint marked as Resolved

Refund processed

Apollo Pharmacy customer support has been notified about the posted complaint.

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I made one purchase from Apollo Pharmacy a month back. Since then, the company has been spamming me with unwanted promotional SMS 10 times every day. I never signed up for these messages and they are very annoying and disturbing.

Request you to take my number off from your promotional lists.

Apollo Pharmacy customer support has been notified about the posted complaint.

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Apollo Pharmacy Customer Care

from Hyderabad, Andhra Pradesh

Dec 24, 2022

Verified Support

Dear Akriti,

Please write back to us with your mobile number so that we will add it to our DND list.

Thanks & Regards
Kiran

AkritiJain96's [Complaint's author] reply, Dec 28, 2022

Share your email id

Apollo Pharmacy Customer Care

from Hyderabad, Andhra Pradesh

Jan 2, 2023

Verified Support

Please send an email to [protected]@apollopharmacy.org

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I ordered Steri B Macz on 16th December and supposed to be delivered on 20th December 2022. Till date, the product is not delivered and I asked for cancellation which is also not at all considered and kept on hold.

Its a prepaid order and they are making us frustrated by keeping no useful updates if we raise a complaint online. I was struggling since 20th December and no actions till date.

The order number registered is[protected] and the complaint number is 1540274.

I Request Consumer Complaints team to help us get this sorted at the earliest and get a refund.

Apollo Pharmacy customer support has been notified about the posted complaint.

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Address: A.Siva Krishna Rao,, Gundal Teddy Street,

Yesterday night after 10.15 my brother went to apollo medical shop.for medicine.as.emergency purpose. But in medical shop.person was reject to give tablets. And he is telling that my time is.over i want close the shop. Now. I dont give the medicine. Finally he was.not.given the medicine. Is this the way. U are telling 24/7 but no use. How rudely he was behaved. Night time.why will ask emergency purpose only na. But like this doing means how. Here no medical shop opened that time. Pls take necesarry action on him. Patient only went there for tablet due to heavy stomach pain. It is very reducles behaviour of that person.
[protected]
This is patient number who went for.tablet

Apollo Pharmacy customer support has been notified about the posted complaint.

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Apollo Pharmacy Customer Care

from Hyderabad, Andhra Pradesh

Dec 21, 2022

Verified Support

Dear Ms. Amruthavalli,

Please write back to us with your registered mobile number, Email ID and the store address for escalating the issue further.

Thanks & Regards
Kiran

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Address: Mahabubnagar

Rude behaviour with customers at
GSTIN: 36AAPCA5954P1ZS

Apollo Pharmacy customer support has been notified about the posted complaint.

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Apollo Pharmacy Customer Care

from Hyderabad, Andhra Pradesh

Dec 12, 2022

Verified Support

Dear Mr. Sohail,

Please write back to us with your registered mobile number, store address and the email ID for escalating the issue further.

Thanks & Regards
Kiran

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Address: Chandigarh

Apollo pharmacy boasts of on time deliveries and even advertises about it openly but blatantly mock the client while taking orders on the app. So when you add medicines to your cart, you are shown a delivery date but it changes once the payment is done.
Often even after this change the medicines are not delivered on the date promised.
I am a dissatisfied customer, I order hypertension medication for my father in law, regularly via their app and there has not been a single time when I was not deceived by them.
For serious illnesses and for situations when a senior citizen is not able to go buy the medication themselves, these false promises made by apollo could be lethal.
I urge you to please take a look into the matter and take necessary action to resolve this issue.

Apollo Pharmacy customer support has been notified about the posted complaint.

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Address: 11/19, Ramiaha street ,shenoynagar

Please refer to my most recent order because I didn't receive the order cash back and my health credits didn't appear. I submitted a complaint with the number #1479695; if you can, please check it and give me my cash back. If not, I'll try another pharmacy.

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Address: Bangalore

Dear Apollo Pharmacy,

I am receiving hell lot of messages everyday and it is annoying.
Please leave me at peace and unsubscribe me from your messages totally.
this is my num: [protected].

Awaiting your earliest action in this regard.

Apollo Pharmacy customer support has been notified about the posted complaint.

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Apollo Pharmacy Customer Care

from Hyderabad, Andhra Pradesh

Nov 29, 2022

Verified Support

Dear Customer,

Please share your mobile number as it is in the protected mode and not visible to us. We will add your number to our DND list.

Thanks & Regards
Kiran

iamcozy's [Complaint's author] reply, Dec 11, 2022

Hi Kiran,

my number is 9922068556.

Please do needful and unsubscribe from all communications including calls and SMS'es
thank you.

Hoping resolution at the earliest possible time.

Apollo Pharmacy Customer Care

from Hyderabad, Andhra Pradesh

Nov 29, 2022

Verified Support

Dear Customer,

Please share your mobile number as it is in the protected mode and not visible to us. We will add your number to our DND list.

Thanks & Regards
Kiran

Apollo Pharmacy Customer Care

from Hyderabad, Andhra Pradesh

Dec 21, 2022

Verified Support

Dear Customer,

We have added your number to our DND list. Hereafter, you will not receive any promotional messages from us.

Thanks & Regards
Kiran

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Purchased a product via Apollo mobile app. And after downloading the app, I am receiving multiple promotional sms per day.

I dont want to receive any of these as they are very irritating.

I tried to block contacts, unsubscribe to sms(APOLLO UNSUB to [protected]) but nothing works, I am still receiving those promotional messages.

I have uninstalled the app but its not helping either.

Their customer care number is unreachable as well.

Please help me with the same as its getting traumatic day by day.

Registered Number:[protected]

Apollo Pharmacy customer support has been notified about the posted complaint.

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Apollo Pharmacy Customer Care

from Hyderabad, Andhra Pradesh

Nov 25, 2022

Verified Support

Dear Mr. Amit,

Please share your mobile number as it in the protected mode and not visible to us. We will add your number to our DND list.

Thanks & Regards
Kiran

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I want to change mobile number in my apollo pharmacy purchase card. My older Sim card lost so that I want to add my new number. I asked in one of the apollo pharmacy, they are telling that can't be able to change the mobile number. Then how can I utilize the balance in that account?

Apollo Pharmacy customer support has been notified about the posted complaint.

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Apollo Pharmacy Customer Care

from Hyderabad, Andhra Pradesh

Nov 22, 2022

Verified Support

Dear Customer,

Please write back to us with your old and new mobile numbers so that we will get it changed.

Thanks & Regards,
Kiran

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In product label it was showing the price was Rs.60 and while in cart it was showing Rs.75 is it the proper way..

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Steamer/vaporiser not working and refund issue

Apollo Pharmacy customer support has been notified about the posted complaint.

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Apollo Pharmacy Customer Care

from Hyderabad, Andhra Pradesh

Oct 25, 2022

Verified Support

Dear Customer,

Please write back to us with your registered mobile number and the email ID for escalating the complaint further.

Thanks & Regards,
Kiran

Apollo Pharmacy Customer Care

from Hyderabad, Andhra Pradesh

Oct 25, 2022

Verified Support

Dear Customer,

Please write back to us with your registered mobile number and the email ID for escalating the complaint further.

Thanks & Regards,
Kiran

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I want to change my registered mobile number on apollo pharmacy purchasing card but i am not able to change the mobile number as during the procedure its asking for an otp which is an impossible task to do as the sim card number no longer belongs to me.

No alternate option is available to change registered mobile number.

Please help me for the same.

Nov 25, 2022

Complaint marked as Resolved

Apollo Pharmacy customer support has been notified about the posted complaint.

Verified Support

Oct 22, 2022

Apollo Pharmacy Customer Care's response Dear Mr. Sajid,

Please write back to us with your present and new phone numbers and we will forward it to the concerned team.

Thanks & Regards
Kiran

Dec 26, 2022

Updated by Mir Sajid new = [protected]
old = [protected]

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M

Mir Sajid

from Mumbai, Maharashtra

Dec 26, 2022

new number = [protected]
previous number = [protected]

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Address: PEDDAPALLI

Site ID:17712
Site name :- Laxmi nagar Godhavarikhani
Am paying money via mobkwik app transaction was successful but am not getting service. So please that amount should be refund to my wallet.

Nov 23, 2022

Complaint marked as Resolved

Apollo Pharmacy customer support has been notified about the posted complaint.

Verified Support

Oct 23, 2022

Apollo Pharmacy Customer Care's response Dear Mr. Adivishnu,

We have already forwarded to the concerned team for initiating a refund as we have received your email to [protected]@apollopharmacy.org.

Thanks & Regards
Kiran

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Address: Laxmi nagar , Godhavarikhani

Money transaction was successful at merchant end but they are saying money was not credited. They says that money would be added toy account with in 3 days but still not getting and 2 weeks are gone. So please add my refund as soon as possible.
Store ID:- 17710
Site Address:- Laxmi nagar, Godhavarikhani.

Oct 20, 2022

Complaint marked as Resolved

Site ID: 17710 Site name :- Laxmi nagar, Godhavarikhani Am paying money via mobkwik but store keeper said money was not added to their account but at my end money transaction successfull. Please add my refund as soon as possible. Money still not credited. When money came...?

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I have Unsubscribed from SMS marketing services three times till now but I still keep on getting multiple SMS throughout the day.

Also, not to mention the strategy that I have noted, once I dropped the message for revoking subscription, for 1-2 days, I do not get SMS and then the keep on increasing the frequency over the period. This is very frustrating and it has to be stopped immediately.

Also to note, I have DND activated but I still keep on getting SMS.

Please stop this ASAP and this ill practice of harassing consumers!!

Apollo Pharmacy customer support has been notified about the posted complaint.

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Apollo Pharmacy Customer Care

from Hyderabad, Andhra Pradesh

Oct 18, 2022

Verified Support

Dear Customer,

Please write back to us with your mobile number and we will get it checked with the concerned team immediately.

Thanks & Regards
Kiran

furst_cust_ind's [Complaint's author] reply, Oct 29, 2022

Please note the number: 7063507003
Please take the necessary steps ASAP

Apollo Pharmacy Customer Care

from Hyderabad, Andhra Pradesh

Oct 18, 2022

Verified Support

Dear Customer,

Please write back to us with your registered mobile number for escalating the complaint further.

Thanks & Regards,
Kiran

Apollo Pharmacy Customer Care

from Hyderabad, Andhra Pradesh

Nov 1, 2022

Verified Support

Dear Customer,

We have forwarded to the concerned team for adding your number to the DND list.

Thanks & Regards
Kiran

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ORDER #[protected] expected to deliver by 8th Oct'22 at 10:30 am actually received on 11th Oct'22 at 10:15 am. Apollo247 Customer Services was giving false promises about delivery and keep then that relevant backend team working on expediting the delivery but no proper answer. I keep requesting them to provide what all medicines available from nearby stores but no help provided. I am told since it's single order so we can't split it and you have to wait for it. It's not acceptable that Medicine delivery taking 4 days where company tag is 2 hrs. I keep requesting them to connect me to escalation team but customer support not able to provide any help and keep telling to wait and wait. Which is not acceptable. I would like to levy atleast 5 times of my order value penalty on Apollo247 for amicable resolution.

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Address: Moshi Pune

Apollo pharmacy staff are miss behaviour through customer
And they are discussing wrong medicine to customer
Please take strong action
Because patient are very serious n they are hospitalised and critical condition are occured beacuse of ashwini n vrunali staff

Nov 22, 2022

Complaint marked as Resolved

Apollo Pharmacy customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2022

Apollo Pharmacy Customer Care's response Dear Customer,

Please write back to us with your registered mobile number and the email ID for escalating the complaint further.

Thanks & Regards,
Kiran

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