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Apollo Pharmacy Complaints & Reviews

3.1
Updated: Nov 6, 2025
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Apollo Pharmacy reviews & complaints page 78

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R
Riyqz
from Kakinada, Andhra Pradesh
Jun 15, 2018
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about the medicine that is damaged

Address: Krishna, Andhra Pradesh, 521235

Sir i have taken the medicine from apollo pharmacy in tiruvuru krishna district sir the medicine is fully damaged and i went to the pharmacy and asked to take back but he is saying i will not take and talking arrogantly and the employ is saying what will you do u will complain against me he is saying sir his name is zameer please do action sir thank you and the medicine is not returned back sir...
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Ravi Bhavanishankar
from Chennai, Tamil Nadu
Jun 15, 2018
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excess amount paid. pray for a refund.reg.

Address: 601204

I have purchased medicines from your pharmacy at ponneri on 09/06/2018. The bill amount after deducting the concession amount was rs.430/- i paid the amount through my paytm account. Instead of deducting rs.430/- the said amount was deducted twice from my wallet. Ie. Rs rs. 430/- was deducted excess from my paytm wallet. When i asked the in charge of your ponneri outlet he asked for two days time to settle the matter. When i approached him...
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tyagi yogesh
from Behror, Rajasthan
Jun 10, 2018
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Address: Jaipur, Rajasthan, 302020

Sir. My name yogesh kumar from jaipur
Sir me vijay path apollo pharmacy se mediation lene gaya or apna card sath me le gaya. Me ek cream lene gaya to mend bola ki mere pese mere card se readam kar lo to vijay path pharmacy ka incharge vijay kumar gupta ye bolta h ki ye card farji h is card se pese readam nhi honge or jab mene unse complain no. Manga to dene se mana kar diya, ki mere pass koi complain no. Nhi hai. Or jab mene unse ye bola ki chalo thik h par ab mere ko peso se de do cream to. Bolts hai ki kese bhi nahi milegi me reason jaan skta hu, or jab mene unse ye baat ki mera card farji kese hai to vo bolte hai ki is card se bahut mediation kharidi jaati hai, is liye ye card farji hai, kya jayada mediation buy karne se koi card farji ho jata hai. Haa sir ye jarur hai ki mene apna mobile no. Apne frs ko jarur de rakha ki jab bhi aapko koi mediation buy karni ho to aap se jab apollo wale no. Puchhe to mera no. Dalva diya karna,
Sir ye vijay path apollo pharmacy mansarovar jaipur ka incharge to itna kamina hai ki kabhi bhi kisi costumer se achhi tarh baat nahi krta, ya to hume apollo pharmacy se mediation lena band krna padega agr esa hi chalata raha to
Sir mera card mobil no. Hai -[protected]
Jul 12, 2018
Complaint marked as Resolved 
Apollo Pharmacy customer support has been notified about the posted complaint.
Verified Support
Jun 11, 2018
Apollo Pharmacy Customer Care's response
We have made a note of the details. Our official will get in touch with you.
A person by name dhamu has taken 2000 from me and not refunded amount. His number is [protected]. Kindly refund my money.
Apollo Pharmacy Customer Care's response, Jun 29, 2018
Verified Support
Apologies for inconvenience caused to you. We have made a note of the details. Our official will get in touch with you.
Gur mor...i am one the yours pharmacy costomer.yesterday i will purchase of cosmetic product...before i say how much discount? yours staff reply so many many angry and irritatig words...mentaly i am damage ...pls action with your dharapuram 1 branch staffs...[protected]
Apollo Pharmacy Customer Care's response, Jun 29, 2018
Verified Support
Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [email protected] mentioning reference number AP0618-47 in your mail to enable us to address your concern on priority.
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    Basha19
    from Emmiganuru, Andhra Pradesh
    Jun 8, 2018
    Resolved
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    Address: 500032

    On 6 june 2018, 8:42pm i bought a medicine from apollo net amount is 355rs, i want to pay through phonepe, i told my mobile number which is linked with phonepe app and your employe send me a link to pay then only i pay like this so many times i paid in apollo mostly i paid through phonepe only but this time he said i didn't generate otp, signal is not there some stupid reason he said and he forced me to pay money again for the same medicine which i bought.
    What the hell is this?
    I believe on your pharmacy but you people are cheated me for one medicine you charged me double amount.
    First time i paid through phonepe amount was deducted and transaction was successful. Second time apollo pharmacy employee amarnath reddy forced me to pay the bill by cash or card.
    He only didn't generate otp, while paying the amount also he didn't tell anything,
    He only done mistake then again he ask me to pay again
    What the stupid service it is?
    I never seen such a lazy fellow in my life.
    How did you give job to him, i didn't know?
    I want my money back instantly.
    Your employe done the mistake and am suffering here.
    What is this?
    This is the way to treat with customer.
    My transaction id is
    C1806062042186244697115.
    Order id :[protected]
    Date : 6 june 2018.
    Message: bill not generated? Please give cashier this transaction id918710011155712204218.
    Clearly this message give by phonepe but he doesn't know how to give complaint and get back the money. Instead of him am suffering here.
    I went again 10:30pm for asking he raised a complaint or not but before he told me i will raise a complaint you will get back money within 3 days but when i went to 10:30pm simply sitting so lazily.
    I asked for a complaint the slowly lazily he answering no wait i will call then he will call and tell the details, but in the same shop remaining people are also there previous time also this happen like this they just ask me the transaction id.
    But this fellow ask to do the double payment.
    I don't want to listen any reason, i want instantly resolution for this
    I want my money back right now.
    Your employee name is amarnath reddy
    And his number is[protected].
    I hope you people not to test my patience's.
    This is not my mistake, but am suffering i didn't listen any reason.
    I want my money just.
    Find the below uploaded attachments.
    +2 photos
    Jul 12, 2018
    Complaint marked as Resolved 
    Apollo Pharmacy customer support has been notified about the posted complaint.
    Verified Support
    Jun 11, 2018
    Apollo Pharmacy Customer Care's response
    We have made a note of the details. Our official will get in touch with you.
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      R
      Raghavendramrp
      from Bengaluru, Karnataka
      Jun 6, 2018
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      duplicate bill

      Address: Guntur, Andhra Pradesh, 522265
      Website: Duplicating bill

      HI team,

      I made a transaction with Apollo pharmacy on 3rd Jun 18 in Repalle Apollo Pharmacy unit. I made payment using Phonepe wallet and the transaction was requested by the billing person twice( he said that the first link was expired and i will get refund).

      But when i checked with Phonepe, they confirmed both were with Apollo and they have to return the amount.

      The bill amount was 313 and transaction...
      +1 photos
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      satishy
      from Hyderabad, Telangana
      Jun 6, 2018
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      they are taken 100 rs on mrp

      Address: Hyderabad, Andhra Pradesh

      Respected sir/madam

      Today before i have good impression on apollo pharmacy. But today i have cheated by apollo pharmacy. Why because they have taken 100 rs extra on mrp charge. This is not a correct.
      Address sudharshan nagar, hmt road, chintal opposit indian bank hyderabad
      Pincode:500054

      I hope you are taken action to that person. Otherwise i will give the complaint to police and write the letter...
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      S
      snehansu maiti
      from Kalna, West Bengal
      Jun 4, 2018
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      Address: 721139

      Dear sir/mam,
      I am a castomer of your phermacy at panskura st bazar, my card no [protected].
      When go to your pharmacy for buy medicine maximum time i can not parches medicine beacouse
      'error in network connection' can not use swipe machine for payment money,
      In this modern time ihis is possible? How funny matter!
      In this # heat time if i want to buy very simple dry ors powder for adult/children, not avilable!
      Your stuff's are suggest me to make order for this very simple product.
      This is possible?

      Please solve these problem, please.
      Jul 7, 2018
      Complaint marked as Resolved 
      Apollo Pharmacy customer support has been notified about the posted complaint.
      Verified Support
      Jun 06, 2018
      Apollo Pharmacy Customer Care's response
      Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [protected]@apollopharmacy.org mentioning reference number AP0518-65 in your mail to enable us to address your concern on priority.
      Supplied wrong medicine for two times.In prescription dr prescribed sugamet 1000 is a medicine for diabetics but apollo pharmacy ( pragatinagar branch) given Aughentin duo 1000 tab Which is a antibiotic. I have the bill as a proof also attached a photo of a bill .So take necessary steps as soon as possible.
      Apollo Pharmacy Customer Care's response, Jun 11, 2018
      Verified Support
      Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [email protected] mentioning reference number AP0618-04 in your mail to enable us to address your concern on priority.
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        D
        from Mysore, Karnataka
        May 31, 2018
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        received morrf 5% solution with empty bottle

        Address: Dakshina Kannada, Karnataka, 575006

        Hi, i checked in to apolo pharmacy at kottara mangalore on 30th may evening and purchased morrf 5% solution. After going home when i opened the box i found empty bottle. On 31st may i went and checked again in shop. Now they are telling batch num of box is different. I gave same box which they gave to me. And in bill it is mentioned different batch num....
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        R
        rupam.11
        from Gurgaon, Haryana
        May 28, 2018
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        Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

        It was disgusting when a customer care calls customer 'batameez' on phone. Is this how customer care are suppose to help customer.
        I was in emergency situation when I called apollo Indirapuram to ask for my old report (apr 2015).i shared all details still they don't have my relevant data. If they can'taintain 2years data what is the purpose of charging such hefty amount.
        1. It was my company sponsored full body checkup, they mentioned all details of blood but had not mentioned my blood group.
        2. Do not have data before 2016.
        3. Worse thing when I stead of listening to customer Co vern they call u batameez.

        This was third the I got my full body check done by company. And everytime I received blood group. I do have complete blood report of my blood test but blood group is not mentioned which is very crucial for next treatment. This is how they are making their bank balance hefty!

        No matter what such response not acceptable from such big brand customer care. I asked for details which was my rights.
        Jun 30, 2018
        Complaint marked as Resolved 
        Apollo Pharmacy customer support has been notified about the posted complaint.
        Verified Support
        May 30, 2018
        Apollo Pharmacy Customer Care's response
        Dear Customer, Apollo Pharmacy is a separate division for Apollo Hospitals, I am forwarding your complaint to Apollo hospitals, they contact you.
        Dr. Jayanthy Ramesh prescribed Olmezest Beta (20+25). Your boys at Seethammadhara br wrongly delivered Olmezest Beta 25. Please.advise them to replace the same immediately. T.Seshagiri Rao cell no.[protected]
        Apollo Pharmacy Customer Care's response, Jun 11, 2018
        Verified Support
        We have made a note of the details. Our official will get in touch with you.
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          T
          T renuka
          from Hyderabad, Telangana
          May 22, 2018
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          staff irresponsibility

          Address: YSR, Andhra Pradesh

          We have order some medicine before a two weeks ago. Even today 22/5/2018 in pharmacy no responds.in yerraguntla kadapa dist., they when told only two days but still their are no responses. They even not answering to call also. I didn't know name also. Staff is irresponsibility in yerraguntla kadapa dist,., ap. They are not giving computer bills to customer means no discount. So why we have to go to that pharm., iam sending these complaint...
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          Bhaskar Sindabad
          from Kolkata, West Bengal
          May 18, 2018
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          Address: Nadia, West Bengal, 741245

          Dear authority,
          I am order probiotic culture concentrate not less than 205 cfu capsules "floristore" today 9.45am at yours madanpur, nadia, west bengal, pin-741245 branch. Your shop boy told me at evening my urgent drug will be delivered. But at the delivered time your branch boy not delivered my drug. My wife in serious illness. I seen recently your madanpur branch boys activity very bad, commitment big zero & customer suffered.

          Please see the serious problem & solve as early as possible.
          Thanks & regards
          Bhaskar barman
          Card mob no-[protected]
          Jun 21, 2018
          Complaint marked as Resolved 
          Apollo Pharmacy customer support has been notified about the posted complaint.
          Verified Support
          May 21, 2018
          Apollo Pharmacy Customer Care's response
          We have made a note of the details. Our official will get in touch with you.
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            R
            Revathi12
            from Bengaluru, Karnataka
            May 18, 2018
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            In bangalore munnekolala area near government school apolo pharmacy. Dey r not providing to pay by paytm, phonepay. Always they are saying signal is not there u can't pay by phonepay and paytm. We r struggling like this before 6 months on words till now. Dey r saying same thing. We r getting struggle because of dis. Please rectify the issue as soon as possible.
            Jun 21, 2018
            Complaint marked as Resolved 
            Apollo Pharmacy customer support has been notified about the posted complaint.
            Verified Support
            May 21, 2018
            Apollo Pharmacy Customer Care's response
            Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [protected]@apollopharmacy.org mentioning reference number AP0518-39 in your mail to enable us to address your concern on priority.
            Lactogen Stage 3 was ordered on[protected], at 10A.M.
            Not yet received i.e[protected], at 8a.m-Stock is available even not yet received-because the person who was taken ordee-Forgot it.
            The same happening repeatedly.
            Apollo Pharmacy Customer Care's response, Jun 1, 2018
            Verified Support
            Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [email protected] mentioning reference number AP0518-60 in your mail to enable us to address your concern on priority.
            Your branch at madipakkam is worst in handling people..sorry to say the person there is very slow in processing just to get most used tablets we are waiting more than 10-15 mins .. for such branch pls put one more person to handle at peak time..we have to respond to the customer waiting. Before handing official calls as well
            Apollo Pharmacy Customer Care's response, Jun 1, 2018
            Verified Support
            Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [email protected] mentioning reference number AP0518-59 in your mail to enable us to address your concern on priority.
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              P
              palanidilip
              from Mumbai, Maharashtra
              May 15, 2018
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              Address: Chennai, Tamil Nadu, 600041

              I ordered medicine on 13/05/18 sunday mrng they said we will deliver by evng but they didnt turn up yesterday i called they said the lady who took order forgot to inform we ill deliver now they said that is 14/05/18 but the didnt do again i call today they r telling the same reason dont know what to do with this people they r vry irresponsible kindly take necessary action
              apollo pharmacy details
              # 39, East Coast Rd, Srinivasapuram, Valmiki Nagar, Journalist Colony, Thiruvanmiyur, Chennai, Tamil Nadu 600041
              Jun 18, 2018
              Complaint marked as Resolved 
              Apollo Pharmacy customer support has been notified about the posted complaint.
              Verified Support
              May 17, 2018
              Apollo Pharmacy Customer Care's response
              Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [protected]@apollopharmacy.org mentioning reference number AP0518-38 in your mail to enable us to address your concern on priority.
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                Vikram Nekkalapudi
                from Hyderabad, Telangana
                May 11, 2018
                Resolved
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                Resolved

                overselling of medicines/forced purchase of medicines

                Address: Hyderabad, Andhra Pradesh, 500049

                All Apollo Pharmacy stores are selling Prescription medicines only in Whole Sheets. The Doctor prescribed 7 days of medication for which 7 Tablets are sufficient. But every Apollo Pharmacy store is selling only the whole sheet of 10 Tablets. Even their Customer care say the same. Why should customers buy medicines that they will not be using?
                The medicine in question here is Syntran 200Mg. Which is 35 INR per tablet.

                The...
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                Sudhakar Nectar
                from Guntur, Andhra Pradesh
                May 10, 2018
                Resolved
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                Resolved

                Address: 500047

                PAYTM wallet amount Rs.310/- deducted on 30th April 2018 at @ 7.10 P.M. Apollo pharmacy Mirjalguda, Hyderabad-47, Telangana under order 1476200130042018191050 but medicine was delivered saying that amount not received to Apollo pharmacy from PAYTM for which PAYTM was shown as payment as success with Wallet Txn ID: [protected].
                Kindly look into it & revert ASAP.

                Thanks
                L. Sudhakar
                Mobile: [protected]
                E-mail: [protected]@gmail.com
                Jun 18, 2018
                Complaint marked as Resolved 
                Apollo Pharmacy customer support has been notified about the posted complaint.
                May 10, 2018
                Updated by Sudhakar Nectar
                Kindly me updates on resolving on the complaint to my email id: [protected]@gmail.com
                May 10, 2018
                Updated by Sudhakar Nectar
                See the screen shot for the amount deducted from PAYTM

                Verified Support
                May 17, 2018
                Apollo Pharmacy Customer Care's response
                We have made a note of the details. Our official will get in touch with you.
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                  Shravan Kumar Jamboori
                  from Kaikalur, Andhra Pradesh
                  May 9, 2018
                  Resolved
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                  Address: Khammam, Andhra Pradesh, 507101

                  Hi sir/ madem,

                  I am shravankumar j, from kothagudem bhadradri dist, i am the customer to your apollo pharmacy since from 2 years and my registered mobile number is [protected]...

                  I would like to bring to your notice that your apollo pharmacy centres are not in corret manner...

                  As this is summer and your pharmacy have the a. C but they are not useing it due to this high temperature the medicines get damaged and as a customer i want to question you that if the medicines are in high temperature will it get experied before the expeire date...

                  I think and i am sure that the medicines should be in low temperature so that the medicines will not have a chance to spoil before expeire date...

                  So i request you to look into this issue and please give the medicines in good condition by keeping them in low temperature...

                  Please dont play with customer health...

                  Note: this is the second time i am escliating the same issue which i had done at the last summer...

                  Thanks & regards,

                  Shravan kumar j,
                  Kothagudem,
                  Jun 12, 2018
                  Complaint marked as Resolved 
                  Apollo Pharmacy customer support has been notified about the posted complaint.
                  May 09, 2018
                  Updated by Shravan Kumar Jamboori
                  Hi sir/ madem,

                  i am shravankumar j, from kothagudem bhadradri dist, i am the customer to your apollo pharmacy since from 2 years and my registered mobile number is [protected]...

                  i would like to bring to your notice that your apollo pharmacy centres are not in corret manner ...

                  As this is summer and your pharmacy have the A.C but they are not useing it due to this high temperature the medicines get damaged and as a customer i want to question you that if the medicines are in high temperature will it get experied before the expeire date...

                  i think and i am sure that the medicines should be in low temperature so that the medicines will not have a chance to spoil before expeire date...

                  so i request you to look into this issue and please give the medicines in good condition by keeping them in low temperature...

                  please dont play with customer health...

                  NOTE: THIS IS THE SECOND TIME I AM ESCLIATING THE SAME ISSUE WHICH I HAD DONE AT THE LAST SUMMER...

                  Thanks & regards,

                  shravan kumar j,
                  kothagudem,
                  Verified Support
                  May 10, 2018
                  Apollo Pharmacy Customer Care's response
                  We have made a note of the details. Our official will get in touch with you.
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                    P
                    puneet_scl
                    from Gurgaon, Haryana
                    May 9, 2018
                    Resolved
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                    Resolved

                    bill correction

                    Address: Alwar, Rajasthan, 301019

                    My apollo card no is [protected], during pricepted medicine purchase name on my father (Bodh raj mahajan), before payment enter my card number by default replace the patient name with me. Due to patient name change its claims rejected by raksha tpa. After discussion he suggested me please replace the patient name or provide the letter from chemist by mistake enter the name of puneet mahajan against bodh raj mahajan.

                    Please resolved...
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                    anant bhalla
                    from Delhi, Delhi
                    May 7, 2018
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                    Resolved

                    Address: Ghaziabad, Uttar Pradesh, 201012
                    Website: Social media..

                    Pethatic place to buy medecine.
                    I went to buy medecine from vasundhara store. My 8 years old son went to the counter seeking digene, after 20 mins after my intervention the person asked me the ph number. That movement was very frustrating. I asked the guy wat he was doing from last 20 mins. He replied very awkwardly “ kaam hi to kar raha hun”. There were three gentlemen all are ungroomed. I also reminded them that they are in service industry and all of them behaved like local goons. Dawai leni hai toh lo warna jao.
                    I will suggest every one not to buy any medecine from any of the store of apollo.
                    Jun 12, 2018
                    Complaint marked as Resolved 
                    Apollo Pharmacy customer support has been notified about the posted complaint.
                    Verified Support
                    May 08, 2018
                    Apollo Pharmacy Customer Care's response
                    Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [protected]@apollopharmacy.org mentioning reference number AP0518-23 in your mail to enable us to address your concern on priority.
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                      Shruthi Gajawada
                      from Hyderabad, Telangana
                      May 7, 2018
                      Resolved
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                      Resolved

                      Address: 500082

                      I walked into apollo pharmacy whch is besde remedy hospital kukatpally and i asked the staff to gve me pain killer tblt zero dol r voron and he is not even responding and he was busy counting his cash aftr he finshed his countng the money i again askd him to give the tablts he was like i dont have the tablts so i asked cant u say me befre he is very rude behaviour asked me to move out of the store night at 10.50 date 7-5-2018
                      Jun 8, 2018
                      Complaint marked as Resolved 
                      Apollo Pharmacy customer support has been notified about the posted complaint.
                      Verified Support
                      May 08, 2018
                      Apollo Pharmacy Customer Care's response
                      Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [protected]@apollopharmacy.org mentioning reference number AP0518-22 in your mail to enable us to address your concern on priority.
                      I am Prashant I am your longer customer
                      My problem is your Apollo pharmacy operates my mobile number is entered wrong I have daily visited your pharmacy but your operaters told me we not correct them whatever you can do I didn't correct it your problem

                      This is your customer service
                      Apollo Pharmacy Customer Care's response, May 21, 2018
                      Verified Support
                      Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [email protected] mentioning reference number AP0518-42 in your mail to enable us to address your concern on priority.
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                        Bajaj Manesh
                        from Eluru, Andhra Pradesh
                        May 6, 2018
                        Resolved
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                        Resolved

                        Address: 530043

                        I went to mvp apollo pharmacy asked for pantasec he said no paytm available i said all apollo stores have it they said not avail.. He was ready to give discount of 10 on 200 rs above.. Same time today i went to apollo pharmacy at nh5 beside military cafe which is newly opened and he said no to discount on cipla pantasec. Even if we buy above 200rs1. So please follow one system so that no harassment takes place
                        Jun 7, 2018
                        Complaint marked as Resolved 
                        Apollo Pharmacy customer support has been notified about the posted complaint.
                        Verified Support
                        May 07, 2018
                        Apollo Pharmacy Customer Care's response
                        Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [protected]@apollopharmacy.org mentioning reference number AP0518-18 in your mail to enable us to address your concern on priority.
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