Apollo Pharmacy Complaints & Reviews

Very worst customer behavear so​.
I asked 215 rs horlicks refill pocket.
But they were charged 218 rs jar.
Also payment done by card. I asked about this, they simply replied, you can take jar with bad wards.
Begger only​ asking for change..
I was frustrated.
I never revisit apollo pharmacy.
Also circulate this to my friends and family.
Thanks for your responsibility.

Dear team,

On 27th oct -18, i have asked for aqua check sugar strips at apollo pharmacy, hanumanpet, malkajgiri, hyderabad.

For the same pharmacist has given the aqua check active strips.. With out asking for model of instrument.

After reaching home, i have tried to insert the strip in instrument, which is not getting fit for aqua check instrument.

Then i realized that i have aqua check - insta instrument.. Pharmacist has given the aqua check - active strips. Which is not suitable.

Am unaware as there will be 2 different models in that and the same not informed by pharmacist.. Which is his basic responsibility of them.

I have just opened the pack.. Not used single strip also.. But apollo pharmacy and there customer care is no accepting there mistake.. Just blaming me as we have given what you have asked.

My question is i have just asked as aqua check strips.. Have not asked for active strips.. Then why pharmacist has given he active strips to me?

Irresponsible response from pharmacy and apollo pharmacy customer care.
There is no care at all in call center.

The cost of this product of rs.719/-, am apollo customer since 10 years.. There are not considering this also for replacement.

Kindly look into this.

Regards,

N a krishna
Mobile no-[protected]

To whoever it concern.
I as a regular customer at apollo pharmacy want to raise a complaint against the outlet at skyplaza, greater noida west link road about the service staffs appointed to serve customers. They not only are verbally rude at times but they do not serve customers at first cum basis. I went there to purchase medicines with patients prescription, the staffs there were continuously prosponding to serve. 10 minutes i had to wait (Which i have no issue to if i am being served at the outlet) only observing how the other walkins for body soaps, cough and cold and face wash buying customers were dutifully served but one with the patient's precription was indefinitely ignored by the staffs. What kind of service is this? Is it a pharmacy or retail out where serving face wash tops over medicines a patient may require immediately? The staffs are rude at behaviour which can not be accepted as civilised way of talking.

Purchased some medicine from ur pharmacy located in 3rd floor, koritepadu, guntur, mr. Srikanth (Pharmacist was saying appolo is not accepting 10 rupee coins from customer. Have recorded the same statement from him and going to fail a case in consumer court now.
Why u people not accepting this where the rbi have already given strict guidelines to accept.

Awaiting for your reply.
Thanks

I went to the apollo pharmacy kulithalai, i ask 2 tablets the name of tablet is unicontin e 400 but the pharmacy staffs are not give the tablets i asked why you are not give me, the pharmacy staff said i will give only one strip of 10 tablets, not give 2 or 3 tablets, and we won't cut the strip of tablets for ur purpose. They said it.
But i have low amount, so i requested to him please i have low money give two tablets, but they not give the tablets.
The name of the staff is krishnan

Hi,

The staff here did not share about the process to avail 10% discount applicable for all apollo members, others included.
Upon asking 4 times, he was reluctant to proceed with extending the offer.
Finally he said he will only minus partial amount from balance points in my apollo membership account.
When i insisted, and there were other customers listening, this guy very reluctantly have the discount.
Please do look into the matter and take necessary action and do keep me posted.
Thanks.
Address of pharmacy: shop no.38, n. S. Palya, 7th main road, abbaappa layout, btm layout 2nd stage, new extension, abbaappa layout, stage 2, btm 2nd stage, bengaluru, karnataka 560076.

Hi sir
I want to complain against your Apollo pharmacy staff who behaves very rudeMr Vipul.

Today when i went to apollo pharmacy new naroda branch code 11399 Mr vipul apollo pharmacy employee is refused me to give tablets due to my bill total is just Rs.105 he told me to take your tablets from any other pharmacy we r not giving tablets less then 500 rs bill even he was chewing gutkha ( vimal) and also not in apollo dress code.

Lots of time i have noticed your apollo staff new naroda behaves very rudely and not doing their job properly

You sholud audit your all branchs regularly if you investigate in apollo pharmacy new naroda branch 11399 you remark that they always not in apollo dress code

you should take secret audit if the problem is increases and apollo pharmacy staff not behave well with the customer our society will take a action against your branch

MR.vipul gives his name and branch code for complain against him he told sir whatever u want u can do no one come on my higher i m owner of this apollo pharmacy no one can terminate here

I have very bad experience on below located apollo...
"apollo pharmacy - g/f block - b-08, laxmi infra space, laxmi villa-1, vill: nava naroda, ahmedabad - 382330"
When i am purchase of medicines at this store every time a person says that internet does not work you cannot use any internet payment mode like phonepe/paytm.
And behaviour very rudely
Answer is same internet does not work so kindly i request you please contact them and ask what is reason why they refuse everytime.

I am a regular customer from apollo pharmacy, kamla nagar, delhi 110007 outlet making a cumulative purchase of around ~30000 rs.

I made a purchase of prescription antibiotic for a course of 5 days however it resulted in skin allergy after first dosage (1 tablet only).

Pharmacy refused to return remaining strip with 9 intact tablets very casually claiming that we cannot return cut strips even though we give cut strips of same medicine.

Incident shows malpractice where chemist only give or take back in full strip or none regardless of prescribed dosage by doctor.

1.in case recovery is faster or medicine does not suit patient, there is no return o[censored]nused ones.
2.in case prescription is of lesser than strip size offered by company, customer is still forced to buy complete strip regardless of prescribed dosage.

In both situations, passing on losses to customer.

Yesterday i had gone to buy medicine from apollo pharmacy greenfield height kolkata new town... I wanted to redeem my points... They said that otp will be sent to my phone.. But due to their problem i did not receive any otp.. Where as all other messages were entering my ph... One raju chettry employee very rudely ordered me to throw away my mobile.. And in a very filthy language he said that i am not fit to use android ph... If this is the way a employee of apollo speaks with the customer i am no more interested to visit apollo in future.. As my husband is suffering from parkinson i require med every other day.. I hope my complaint will be registered and action taken against the said employee... They are also not ready to redeem the point when we buy the medicine.. And orders to come back when the shop is empty...

Sir/madam,
I m pawan kumar jha today i have purchased mammy poko paints l-62 from your chandkheda store first i had paid through card by using your pos[protected] so my ac is debited but slip is not generated then after i had paid cash against purchase my card no is 459xx1477 txn no is[protected] so please check your account status really it has credited your account or not? Kindly please inform me regarding all details and resolve my complain as far as possible.
Thanking you
Pawan kumar jha
[protected], [protected]

I called to this nmbr [protected] of apollo pharmacy branch... I think it is aashiana branch... Wanted to order a medicine which will cost for more than 500 rupees... Worker firstly said it is not available in the quantity u r asking for... Can be provided till tmrw.. I said okay... They had written my address nmbr everything but since then they are making excuses nd ignoring me... Finally they said dat the medicine will be delivered till 8pm today.. I said no issues but again the delivery is undone yet i informed them dat m not having tablet now nd i have to eat it every morning... They said okay sure it will be done today bt what n irresponsible behaviour of apollo pharmacy staff 😡 it's pathetic... This is happening from last 5 days nd see the medicine is not yet delivered

There is no 24 pharmacy in the place of kondapur even there is two appollo pharmacies in that place and they returned clearly that it was 24 hours pharmacy but when i asked them due to emergency purpose to require the medicines they told simply i have to go far gachibowli location. I was shocked by there response that y there is no 24 hours pharmacy in kondapur as it was connected junction to hi-tech city, miyapur, allawin, and kottaguda... So please make sure that the management responsible to keep the pharmacy in avaible locations where every individual should have a access to it so please resolve this issue.

Dear apollo pharmacy, this complaint is against the incharged of bakarapeta (Chittor district) andhrapradesh - pharmacy, i whent to the pharmacy to purchase medicine and i told the pharmacist that deduct the amount in my account through my mobile noumber. The way she given the response is worst and she is speaking in mobile. I ask her name. Then she replied why. I told for complaint. Then she told why should i tell my name. You can complaint against the branch. Take serious action on her. She is spoiling the apollo pharmacy reputation. Recruit some responsible persons to deal with the customers in the pharmacy. We believe that the apollo is a branded pharmacy the reputation shouldn't spoil by recruiting these kind of people. All the staff is sitting and chit chatting. Tell them if customers comes pay attention and respect them. Thanks to apollo pharmacy complaint cell.

I took medicine with is worth of rs 2450 and some of medicine i am willing return because i took twice which is worth of rs 650

Issue: apollo executive hesitating to give back the refund
Can i get refund?? For the medicine which i am going to return back

Apollo pharmacy
1-7, ground floor, tara nagar, serilingampally, hyderabad, telangana 500050

My contact no: [protected]

Dear Sir
Behavoiur of Mr Sumit Kumar of branch mayur vihar ph 1 ext is very bad. He doesn't know how to talk with customer. I went to your branch to purchase some goods at around 9.30 pm. I told i will pay with paytm and then i paid the amt through paytm and money was deducted from my wallet and even i recd cashback. Mr Sumit told that your transaction has been declined as our bill has not been generated. I showed him the transaction id and told money has been deducted but he told me we cant give u goods you talk to customer care of paytm. I told him paytm doesn't have customer care no u write down id i haven't brought my wallet so i cant pay cash right now. But he refuse to entertain me and told me to go away as he can not give me products. I again requested him it night time. We can sort it in mrng. But he starting behaving rudely and told me to go he has to attend other customer and took away prodeuct from the counter and then i talk to his senior monu kumar who wrote my no add id and agreed to give me product
How can brand like Apollo can keep such a nuisance staff and he even told his seniors i am like that only. Plz take care of your brand image and dont keep such a staff like Sumit kumar
Regds
[protected]

Hi, i called on the customer care number of Apollo to change my phone number from( [protected] to [protected]), So that i can redeem the benefits of the Apollo Advantage Card. However today i asked the pharmacy people to redeem while purchasing the medicines and they said it has not been changed yet. Kindly contact customer care.
So kindly resolve this issue and let me know.

Regards:
Sushila

When visited your pharmacy in maninagar, ahmedabad on september 29th staff gave me colgate mouthwash which was expired.

On september 30th i went to the same pharmacy to buy some medicines at 10:57pm in emergency and your staff jaydip patel told me that we are closed and when i told them it is an emergency and your closing time is 11pm so kindly assist me at that time he was shameless enough to laugh and tell me that i can complaint against him for this. Such an unprofessional and inhuman treatment of your uneducated staff has lost one of your member for sure.

I would like to know how are you addressing this issue. Your flowery revert will definitely not make any difference so kindly save your time there.

Hello sir/madam,

This is with regards to misbehaviour by apollo pharmacy hampinagar employee named harish, he has made the mistake in billing and without apologising to the customer he started threatening by saying that he is an localite of hampinagar tried calling to local gundas and used many bad languages.

I doubt he has an original certificates to work as an pharmacist in well reputed apollo pharmacy, request your to investigate thoroughly and take appropriate action on harish.

I would request you to please take appropriate action and take precautions before apollo reputation get spoiled.

I visited your appollo pharmacy center of sector 13 rohini dda market delhi, one of your representative behaves very rudely this time. I have been avoiding him from so many instances, but he has gone heights this time by asking me not to come for medicines in future. Let me know if you guys give preferential rights to your representative to decide who can buy and who can't from your store. I had an argument with him and asked for his supervisor name and number, very arrogantly he gave me that saying do whatever you can. The supervisor number is not reachable. That's the reason i am dropping this email so you can take some action.