Apollo Pharmacy Complaints & Reviews

Hi,
We faced many issues in this apollo pharmacy, dargah circle, chittoor. We purchased some injection and medicines on the first day. Then we came to know that some of the medicines were wrong, they are not the ones that doctor has prescribed to us. Then our doctor warned them for giving wrong medicines. Also they didn't issue the bills for the items we have purchased. After we asked for two times, they issued bills to us but with...

This is happened @ biet road apollo pharmacy davanagere, karnataka and the employee name is shivu, and the way he talks with the customers is really intolerable plz initiate necessary action against him or else i will cancel my membership with ur organization, i used to purchase about two thousands medicine every month from ur shop, now onwards no more purchase until unless u take necessary action against that employee...

Pharmacist gave wrong tablet and when i asked for return he is asking to buy some other tablets which are not necessary for me. Tablet which doctor prescribed is trp but pharmacist gave ultraset. As a return when i asked some other tablet he is asking to buy 30 tablets but i required only 10 and he is not accepting anything. Then i returned back to home with that wrong tablet only. This has happened in attibele at 8:30 pm 1st march 2018. Kindly take some action for that pharmacist because he was not properly responding when i came for return.

I had to visit your store located at smrvinay, fountain head, hedernagar, hyderabad, 50049 (Ts). But personnelcat counter works at the store "who cares" attitude. Slow and non receptive to customers needs. I, hindi speaking customer can not ask for medicines easily. It appears to me that the personnel even donot understand medicines name properly.
Today, i was at counter to purchase "dextaorange syp" at counter was one mr. Chamlehwar by name.in the first instance he said "no" when again asked, he checked with computar. Yes, it was there. On purchase i asked for bill and asked for points to be added in my account. I have membership card with mob. No.[protected]. The counterman refused to give bill or add my points and asked me to come later on. Athough there were no customersv. He was rude too.
Is it a reasonable way to attend customer and deny him bilk and his points. Is not this cheating at your store. I consider it dereliction induty and therefore named staff be taken to task better remove him else one day he will bring bad name to company.
Trust company would look into it.

R. K. Agrawal,
M. A. Llb. Caiib.
Retd manager of psu bank.
Resident, 1/808 smrvinayvfh,.
Raghuveer. [protected]@gmail.com

Dear apollo,

Pharmacy visited: apollo pharmacy, adambakkam branch
Chennai, tn

Time of visit: 10:20 pm

Purchase list: cipla calcium and vitamin d tablet

I visited the store today to buy the above product. There was a lady staff alone in store to whom i placed the request. She was working on her computer when i entered the store and took about five minutes to respond to my...

Seretide accuhaler 50mcg/250mc was purchased from apollo pharmacy new ghaziabad, vaisahli, bill no - 11349mb0009264/ns dated 20.02.2018 and the inhaler was not available at the time of payment. It was delivered at home later. Inhaler was prescribed for 10 days requiring 20 blisters whereas inhaler containing 60 blisters was delivered.in the next 2 days we visited twice to get it exchanged with 28 blisters inhaler but it was still unavailable...

Hi,
This is muzamil patel,
Am a customer here, purchased tablets and went to consult a doctor, he said me that tablets has been changed, so again i came and returned in 10mints.. But in pharmacy he is not accepting returns.
I have spoken with executive saravanan, he is saying non moving products so he couldn't able to accept returns.. And pharmacy that guy is saying he will accept after 10days because of auditing...
My mobile number [protected]
Tablet rate 217/-

Hello,

Today (21 feb 2018) i bought a product (Melaglow skin brightening and lightening cream 15g) in apollo pharmacy near madhapur petrol bunk hyderabad. It's mrp price post gst is rs. 285. But they charged me rs. 328 and they gave bill with rs.328.
I believed that apollo pharmacy never cheats and left shop by paying amount. Later i noticed that mrp and bill are different. I am providing bill and mrp on product in...

Hi,

I was asked to purchase a complete strip of medicine whereas i was not in need of them. I asked for 5 tablets and was willing to pay for it, but the store manager refused to sell the tablets. I was really sick after a flight. And at this point of time his business mattered to him more than selling the tablets. Located at an airport, i was not able to locate any other store for the next 30 kms. I was helpless and i gave up.

Address of shop : ground floor, rajiv gandhi international airport (Next to mcdonanlds)
Location : hyderabad

Mere name dheeraj jangid hai mai 2 year phele apollo mai job karta tha pratap nagar kumbha marg jaipur wali branch pr!
Sir / mam,
Mene job se 2 year phele resignation de diya tha mera pf 2 year se mujhe nhi mila mene all documents submit krwa diya h phir bhi apke office wale mujhe 10-15 din ka time de kar wapis bhej dete h 2 year se apke office m baat kr rha hun phir bhi koi action nhi ho rha h please help me
Dheeraj kumar jangid
Mob. No. [protected]
Emp. I'd - ap42720
Note - agar ap bhi kuch nhi kr sakte to plz reply me... Another mai complaint note karunga...

Am 7th month old pregnant women and a regular customer of Apollo pharmacy. A week back (9th Feb 2018) I had made a purchase from one of your store in CSB Layout Bangalore and today I went to the same store to exchange one of the medicine (15th Feb 2018)

When I approached the store the person who called himself as the store supervisor named Kumar for an exchange he was least interested in attending, when I asked again he approached me and asked for the Bill. I stated that you will be having the bill with my mobile number as I had missed to carry the Bill and requested to check in the system. But he was very rude and starting miss behaving with his manners and went on to demand the bill with a very unpleasant tone and attitude.

I further insisted to collect the necessary bill details from the Apollo system and help me as a value customer and explained it will be hard from me to travel long distance home to get the bill and being in my 7th month of pregnancy. But he continued to be rude and impolite. He also had an audacity to say he don’t care if the pharmacy loses a customer. To mention in the same pharmacy they have exchanged my previous purchase without asking for a bill and with a complete difference experience from customer standpoint, which was good from their staff.

I traveled back home and went back with the bill for an exchange and request for his store managers details to raise a complaint, which I have even asked him to write in the cover paper of the medicine. And as we expected when I dialed to that number it turns out to be someone else number not only other than the Store Managers but not at all associated to Apollo Pharmacy. This kind of act is considered to be an utter FRAUD!!!

We have also recorded a video during my conversation with Kumar in which if I post you can clearly find his expression and tone been impolite and showing disgrace towards the customer. Even other customer who were present at the store that moment contested Kumar for his behavior and forwarded him suggestion to correct himself, but he was been too much adamant. I the 1st place if he would have stated that no replacement that also would have hold good for me rather than the harassment with he being asking to get bill for an exchange where bills are all present in front of him in the system.

Eventually we can see that he have been in the pharmacy with a 6th months of tenure and his behavior was so rude and harsh for a customer.

I am taking this time and writing to your Apollo team without just right away posting publicly the video or my experience is only because of my relation with Apollo so far. In which I do understand that one staff shallnt be blaming the entire Apollo brand. But me being considerate in this manner, with believe that Apollo Pharmacy team will take considerable action regarding the same and I will be informed about it.

The staff named himself Kumar, who even gave us misleading and fraudulent information about his manager. I am completely unsure now that he would have named himself correctly to us. Hence hereby I am attaching his picture from the video clip.

Looking forward towards your team so that I don’t have to be further dis heartened and look for other channels to get it addressed. My Intention here is “With due humanity, this same kind of issue shallnt be repeated for any other customer!!!”

Please feel free to call me in case your need any clarifications.

I brough some medicines from apollo pharmacy ichapur manicktala pushpa apartment pin 743144. I paid through paytm amount is deducted and money is not received by shopkeeper. Then he hanged his computer and i had to pay cash. Moreover he did a mistake in billing. I didn't got any discount nor any bill. He was behaving badly. Amount deducted is 380.60 rs. When will i receive my money back. Tell me please

Sir
I have purchased medicines in apollo pharmacy in b. N. Reddy nagar, hyderabad. On[protected] for rs.227.70. I paid through mobile paytm wallet. But medical shop people said they have not received money in their account so i paid cash and received medicines. They told my paytm money will be credit back in 2 or 3 days. But still not returned even after one week. When i again asked no proper response. Please look in to this and return my money at the earliest.

Hello i purchased insulatard insulin pen and novo rapid pen at apollo 1 month back. At the time of purchasing they told that i can change cartridge when it finis hed but now they r telling that they can't open it i think they don't know how to open and put new cartridge so now simply they are telling it is use and throw pens and i have to buy new pens. What is this... I can't understand i am very much disappointed with ur service. Pls look...

Halthu ram lal bazar kolkata 78 - apollo pharmacy

No manner how to talk with customer, i was waiting from 15 min only 3 customer was there, my number was 2nd
And i was waiting my turn
Your employee entertain to 3rd number customer
I ask him then he talk very rudly
Very very unprofessional person u have
Very disappointed
Your emoloyee very slow
I have ur card and daily memberbr...

Purchase date 1 feb 2018, incident date 7th feb 2018

Bill no 1151bbcg0000138

It is totally disappointing incident

We went for return of the shaving cream, reason given that outer packet is slidely folded, it occur little as packet kept in bag to bring for return,
Even in replacement i was purchasing the closeup that packet was also folded

Second point was completely lie and...

Hi team,

I have a complaint against a medical representative named salma, she works in apollo pharmacy richards town viviani road branch.
I had placed a request for medical bills for which i have already purchased medicines and products. I have misplaced the bills and so i had called apollo yester and requested for bills and i was told that i will get it today 4pm. When i called the branch today salma did not assist me properly and clearly rejected to give so.
Just now five minutes back i had been to the branch and asked her again, she asked to wait for supervisor. While i was talking to supervisor she interrupted in between and rudely started telling we cannot give all that, is this her behavior to talk to a customer?

I am asking the bill for the medicines which we purchased and not asking any illegal bills.
For every bill they give there is no stamp or signature and such bills are not accepted at companies for tax declarations.

I did not expect this kind of rude behavior from apollo agent.

Instead of apologising salma is continuously arguing in front of other customers.

We are regular customers of apollo and purchase medicines and products for more than 3000 frequently every and alternate months and we get this customer service from apollo??

Did not expect this.

While leaving from there i just told her not to repeat this attitude to other customers.

I hope you will look into this matter and take appropriate action.

After facing this attitude from salma i would never ever purchase anything from apollo again. Very disappointing

Thanks,
Mehreen

Location: krishna nagar madurai
Person: uma maheswari
Date: 4th feb and 6th feb 2018

Description: i requested seretide accuhaler 50/250, nasonex and they said they would arrange for delivery by 5th feb, 2018 morning. It was not delivered and when i approached on the 6th evening, they had no record of my request and no one was willing to solve the issue. I had to go and buy from another pharmacy. They did not call...

Appolo, gooty branch, anantapur, andhra pradesh. Staff behaviour with me is not good. He interacted with me on 05/02/2018, 8:45 pm regarding medicines. I am in hurry and asked him to serve quickly but he refused with anger and told me that i[censored] r in hurry please don't come next time to appolo. This is not good for a employee. Kindly take action about him

Hi,

I have bought momypokopants daipers for 699 rupees in the follwing appollo pharmacy in below address, at 20 jan 2018

Address: d no.8-25 (10), mangamur road, near rangarao hospital, ongole, andhra pradesh 523002
Phone:[protected]

I have paid the bill through credit card once and and it got approved in credit card machine, but the guy who is doing billing told that machine is not working properly and he swiped the card again and made the payement again.

But i lost 699 rupees two times from my bank account, and i didnt got the 699 rupees back, i called them twice but they didnt give proper response.

I need my 699 rupees back,