[Resolved]  IFB Washing Machine — non attending of complaint

IFB WASHING MACHINE — Non attending

I have palace a compliant vide ticket no 2388434 on 5.11.2008 the mechnaic who attended said the timer is not in order and promised to attend in a couple of days. my repeated request gets only wait for 2 more days reply. I am under amc and this clearly shows that machines under amc only get step motherly treatment and i cannot understand when a company like IFB does this

Dear Sir,
This is to inform you that I purchase a washing machine model no Sonoreta Dx from one of your dealer Ashoka Trading Co, Faridabad dated 11-01-09. It has been assured me from the dealer that with in 24 Hrs representative from IFB will come and conduct demo about the machine. Next day[protected] around 2:07 I received a call from [protected] about his visit for demo at 6:30 pm., but after 1 hrs waiting say about 7;30 pm when I call in the same no I got reply he has some problem with his vehicle.
Next day 13-01-09 I made call more than 50 times to your above said dealer and your service center Mr.Pradeep ([protected]) Mr.paras ([protected]) and Miss –([protected]) but no action taken by none.
I spend Rs.18, 500 to purchase this machine just not for keep as show piece, and second thing I am working with a privet concern in project department as Sr. Engineer project and I suppose to be at site by today evening[protected]. Due to your service I have to postponed my trip for another one week which will effect in my carrier in the coming future as well I lose money Rs.1000 per day. Who will compensate these all loss?.
Is it my fault to chose IFB?. IFB such a big concern in world wise basis, is it there service?. If in the demo section we are getting these type of service then what will happen about service after sales.


Thanking You,

S.chakraborty.
([protected])

I F B / washing machine — non attendance of complaint

Complaint registered with IFB, vide ticket no.2670375, in regard non-functioning of washing machine
has not been attended to despite daily follow-up with the helpline of ifb and the contact persons as suggested by the helpline executives. My AMC is due to expire on[protected]. Is the delay intentional
to get a renewal or to avoid the free repair/ replacement as per the COMPANY'S routine practice.f

I had purchased IFB Elena model washing machine in may 2008. In the first year of the machine, I have faced many problems with it. Inspite of so many calls, the amc person are not coming since last 10 days. My ticket No. is 3036781. I sincerely advice all not to buy IFB products. I have made a big mistake in buying IFB products.

Thanks,

Jasmin
[protected]

I have placed a compliant vide ticket no. 3119145 on 8.6.2008. i have been calling at ur toll free no.every alternate day and i have been given assurance that the engineer will visit .there is water drainage problem in my IFB ELENA. I sincerely advice all not to buy IFB products. I have made a big mistake in buying IFB products.every month there is a problem in the machine.

IFB WASHING MACHINE — NON ATTENDANCE OF COMPLAINT

CUSTOMER ID NO: 1175558
I have made a complaint about malfunctioning of washing machine on 17 Aug2010. I was told that a part is to be replaced and same has been demanded.Now it is over 7 weeks and nothing has happened despite innumerable reminders.What is worse is that every time I am told that your representative will visit/ they will get back on the latest position but no one has done so todate.This has cost me a fat washerman bill and untold inconvenience.Kindly intimate why a company of your repute is defaulting on its AMC and how do you wish to compensate me for the financial loss and inconvenience

i ALSO HAVE THE SIMILAR PROBLEM AND AS I AM WORKING, THE CLOTHES GO TO WHITE TIGER AND I END UP SPENDING[protected] PER MONTH, MY MACHINE IS NOT WORKING SINCE 14/8/2010 COMPLAINT NO.4937282 TILL DATE NOT RECIFIED INSPITE OF CALLING UP THIER OFFICERS MR SAMANT -[protected] AND MR.PARIHAR -[protected] .I DON'T THINK SO THAT THEY ARE EVEN BOTHERED ALSO .Mrs. Amita Khanna

You know these kind can be solved by the company if they have a very tough and ruthless service head who does not have a heart to listen to his employee problems but be good to customers. Most companies which have such problems have employees who are somehow related to each other or have joined on reference. All of them collaborate and bring down such good organizations. ultimately all companies are made of people!!!