Apps You Need Complaints & Reviews

Yesterday courier man came and he was taking only my iPhones accessories only so I was little but confused that he is not picking the main thing(my cell phone) and I asked him that why are you not taking my phone also then the courier man told that taking of cell phone is not mentioned so I called the apps you need then she said that everything goes on one time only so I by mistakely refused to give my product .so my request is that to please you provide a pickup once so that my claim is finally proceeds .

NAME -AMIT DAHIYA
CIN NO.- D[protected]
MOBILE NO. - [protected]

Mene Apna Apple IPHONE 6 Jo Ki Paani Me girne Ki wajah Se kharab ho gya tha iski insurance company APPS YOU NEED me isse thik karne ke liye bheja.ab 2 mahine ho gye hai par mera mobile mujhe abhi tak thik hoke nahi mila hai.aapse request hai ki inke against jaldi se jaldi action le aur mera mobile mujhe jaldi se thik ya fir swap karwa ke de.

CIN No- SD[protected]
Customer Name- Manoj Kumar
IRN number- IRN438989
Brand and model- Apple iPhone 6(16gb)
Damage type- Physical Damage
Damage Date Time- 29 January 2017, 01:15 PM
Insurance company- Apps You Need or New India Assurance limited
Apps you need is the worst insurance company I have ever seen in my life. They declared my handset as total loss. They do what they want. My iPhone was working properly and I have also made a video as a proof. Please see this sir it's a humble request and do something as fast as possible.

CIN NO. - D[protected]
NAME - AMIT DAHIYA

Mene apna apple iphone 6 ka mobile jo ki apps you need se insurance mein tha aur pani me girne ki wajah se kharab ho gya tha apps you need company me repair karne ke liye bheja par approx do mahine se jyada ho gye par inhone mera mobie abhi tak thik karke nahi bheja hai main apne mobile ki wajah se bhot pareshan hu. Mera sara kaam ruka pada hai.aapse request hai ki inke against jaldi se jaldi action le aur mera Mobile mujhe jaldi hi theek yaa fir mera iphone swap karwa ke de.

I requested a complaint about my phones damaged by liquid my iphone 5s and i got the cin no-sd[protected] and through this i'm tracking the order and by tracking i got a status that if your documents are correct then you will get approval by 14 feb 2017 but i haven't got any calls or message from us executive so it's my request to please proceed my approval as soon as possible

CIN No- D[protected]
Original IMEI No- [protected]
Changed IMEI No- [protected]

I am a troubled customer, who wants to receive full 40% of the invoice as confirmed by you and demands from you to put the original motherboard in my phone.
Everybody's is working hard to earn money and to buy the utilities and gadgets that help him/her in daily chores. And gets it insured with a company to safeguard the product. But I believe your company is there to earn money and to only deliver troubles to the customer in return.
--You returned me the phone after 20 days.
--I received my phone unrepaired from you on 1st Feb.
--I took the phone to nearest Samsung service center for repair, there I was told that the IMEI no of my phone is changed, that my handset's MOTHERBOARD IS CHANGED.
I am going through a tough time here. The motherboard of my phone Samsung S7 Edge is different from the one that is on the cover.Why in the first place is the motherboard changed? It was not the issue I asked you to resolve then why has it been changed? I am shocked to see this kind of attitude by the company, you are actually harassing me and wasting every second of my time. It is a complete fraud that your company has done to me. I don't know who is responsible at your end, your employees or the owner itself but my phone's warranty guarantee is all lost just because the IMEI has been changed at your service station. At all cost, I want a solution to this scenario and want to bring complaining to you over and over again to an END.

Claim number : D[protected]
client number :[protected] days a week, 9am to 8pm)
Client email : [protected]@appsyouneed.in
CIN Generated : 04/11/2016
phone pickup : 29/11/2016
AWB number :[protected]
Order number : YMS1907212
Master Policy Number:[protected]
Insurer : The New India Assurance Company Limited
IMEI/ Serial No. : [protected]
Brand : samsung
Model: SMA510F
Invoice Number: 0369
Invoice Date: 29 Oct, 2016

As per the Apps you need portal the device was to be repaired.

What kind of service appsyouneed is providing? You people are ridiculous and just fool your customers. I am Yogesh kumar and I have bought Insurance from your company AppsYouNeed against my Samsung Galaxy A5 (2016)
CIN No.D[protected] to ensure that it will help me out in case some unpleasant event occurs. But, to my surprise you guys are just suck customers money.

My phone screen got damaged and I registered a complaint on 04/11/2016, after uploaded my documents and so many follow ups & requests my phone was picked up on 29/11/2016.

After many complaints, I got a claim status ( Final Status Of This CIN: Case Completed
Repaired Handset Dispatched To Customer) and reply for CN[protected] on 11/01/2017 from your website mentioning my phone will be repaired and will be dispatched 3-4 working days but i am still waiting to recive my phone.

i have spent my hard earned money to buy this phone and insurance and you guys are so irresponsible that your executives MR. DEV (mob.[protected] and MR. PAWAN (mob.[protected]) don"t have time to give response to the customers.

Hi
MY cin no is : D[protected].I am very disappointed by the service .My Claim was approved on 20th January 2016.Its almost 2 months and i have not received my handset.At every step there was no information provided to me.Everytime i enquired and answers were not satisfactory.On site it is displayed that my handset is repaired on 28th Jan 2017 and i will get it on 3rd Feb 2017 but till now i have not recived my handset and everytime i lodge a complaint, they just provide me with airway bill no and after tracking that number we see that company is not providing the handset to the courier people from 28th Jan .Kindly see to the matter and make my handset deliver to me as soon as possible.

Ye apps u need company insurace ke naam par logo se claim karke leti hai aur faaltu karan btakar claim reject karti hai ki
ki jaise raste par baat karna fone pe paidal bolna mana hai aise faaltu karnose longo ko chutya banaya jata hai sabhi se anurodh hai ki aise faaltu company main insurance na kare ye hum longo ko fasaane ka tarika hai aur paisaa lootti hai

My claim no is D[protected], as per the Apps you need portal the device was to be repaired and send back by 18/01/17 but has not been received till now.

On the voice support, there is no option to speak to anyone to know the status of the claim.

I have logged complaint 4 times but have never got reply back.

by Complaint numbers are CN[protected] & CN[protected]. Two times over email for which never got an acknowledgment.

I had mailed many times about my handset complain but there is no solution frm this company, as they are saying there is delay in the upload of documents. but I had tried my times and there is always server problem for that reason the documents can't be uploaded. But if the documents can't be uploaded within the specified time one can't generate a new case again this is the good rules of the company. As for this reason my set is pending for four months without repair at the dealer point and there is no solution till end.

Have called them more than 500 Times to resolve my issue - Have mailed them more than 10 times.They are not giving my Complain Number - My warranty started from 11th November 2016 and their system says it expired 6 before it has started - I have sent then Screen Shot for that error appearing while submitting online Complain and daily requesting Customer Care to help me but they are Ignoring my Mail.

It's also strange that they have also Picked up my Mobile from Kolkata and now their Technical team is asking me submit CIN - How they have Picked up my device without Complain Number??

Requesting Customer Care Group through this forum to please address my issue.They can also be victim of any such things in their life.

CIN No:
Phone damage date: 3/1/2017
Claim approval date: 8/1/2017

I provided all the documents as asked by you to provide so as to process the claim and repair my phone Samsung S7 edge. I got the approval for my damaged phone on 8 January 2017 and my phone was picked up on the 10 January 2017. But it has been delivered to me in unrepaired condition after 20 days on February 1, 2017. Why?
During the time I repeatedly sent reminders and asked as to how long will it take for my phone to get repaired. I even called the customer care number where the agents did not pay any heed instead cut the call. Also sometimes they even told me to lodge the complaint on the website. I even did that but all my complaints are showing PENDING status there. Even the repair and delivery section on the website is blank. Is this the way the website and company function and handles the customer's complaints?
I am feeling cheated as I paid my hard earned money to you as the insurance money and to assure myself of the fact that any damage or the loss will be taken care of, and that my mobile handset is in safe hands. But that my phone has returned in unrepaired condition after 20 days the scenario is highly intolerable.
Kindly tell me as to what next should I expect from your end in regard to my unrepaired but completely insured phone?

What kind of service appsyouneed is providing? You people are ridiculous and just fool your customers. I am Rohit Chopra and I have bought Insurance from your company AppsYouNeed against my Samsung Galaxy Note 5..
CIN No.D[protected] to ensure that it will help me out in case some unpleasant event occurs. But, to my surprise you guys are ##### who are sitting there to just suck customer’s money. BS Company, pathetic service.

My phone screen got damaged and I registered a complaint on 29/11/2016, after which I uploaded my documents for pick up of my phone on 6th Dec, 2016. After uploading documents, your executive told me that approval will come by 10th December 2016. But it came on 24th Dec 2016 and after so many follow ups & requests to your stupid executives, my phone was picked up by your executive from my home on 29th December 2016, ONE COMPLETE MONTH YOU IDIOTS TOOK.

On 29th December 2016, I got a claim status from your website mentioning my phone will be repaired and will be send by 18th January 2017. Upon checking again, I got to know from the website that your phone has reached our service centre on 6th January 2017 and will be send back by 18th January 2017.But, since then I haven’t received any call from your executives. When, I called up for the status your executives told that your phone has got in total loss and it cannot be repaired. Same was send across a message to me on 19th January 2017.

Are you people mad, when the approval was received on 24th December 2016 and phone reached your service centre on 6th January 2017. It took one month to your bloody inefficient staff to investigate that phone cannot be repaired.
I have no idea on the amount that you guys are going to give against the claim. But the fact is i have spent Rs.56000/- my hard earned money to buy this phone.. And you guys are so irresponsible that your executives dont have time to give response to the customers. Also, why you people need 60 days to return my claim amount. And the fact is its more than 60 days now since I have lodged a complaint to your so called appsyouneed.

Now you guys are not responding at all, I will sue you in Consumer Court, if prompt action is not taken against my complaint. I need exact status on my claim along with the amount and credit date asap.

After providing you with all the details regarding my documents on 3rd of December 2016 they were approved on 13th of December. Pick up was scheduled on 15th of December 2016. I had to complaint thrice on your website and even to you customer care agent as a reminder to arrange for a pick up. It was picked up on 29th of December 2016.. I had to complaint even to remind you that my phone which was scheduled to be picked up was not picked up even after a month. You Kept my phone with you for a month, it was scheduled to be delivered by 28th of Jan 2017 after complete repair.
I got a call on 16th of Jan 2017 to deactivate Find my I phone setting online from apples website after login i Deactivated even that on the same day that is on 16th of Jan. No details regarding my Apple Id and password were asked by even them on that day. The phone was delivered to me in unrepaired condition on 23rd Jan 2017. I contacted your customer care agent regarding the unrepaired handset delivery they requested me to logde a complaint on your website, i complained twice regarding this issue on 24th and 29th Jan 2017. I did not get any reply regarding my issue. on 2nd Feb 2017 you sent me an email stating that required information was not provided within a given time and thus my case was repudiated. I want to know how is this possible if i haven't missed any call regarding your claim process nor i have missed any mail regarding it since 3rd of December 2016.
My CIN number is D[protected]. I will file a FIR against your companies name and take legal actions if i don't get my phone picked up repaired within a week. Its been two months that my insurance is not getting claimed even after getting approved and submitting all the required documents and information on time. If i didn't get my phone repaired as soon as possible then i will sue you people in consumer court and lodge a fraud F.I.R against you. All your customer care agents phone lines are always busy and none of them have any idea regarding any problem which your customer face nor do they provide any proper information regarding contact details.

Claim number: D[protected]
Phone damage date: 3/1/2017
Insurance claim approved on 8/1/2017

Never ever take an insurance form Appsyouneed. Have had the worst service from them. Registered my claim with them in mid January and am still struggling to get my phone repaired due to water damage. Call any of their numbers and there is no definitive answers from any of their support numbers as to when will they pick up the phone. Nor do they let you know what exactly needs to be done. Every time i called them to get it picked up again, everYtime i received a different instruction to follow to get it picked up. Strange for me to know that none of them have any idea as customer support nor do they have a central system to let them know who is calling and for what. They keep telling you to wait 48 hours after registering a complaint. I had registered a complain for the un-repaired receipt of the phone, and received no response. On calling i was instructed to place another complaint under the pick up related issues. Its been more than 24 hours and no responSe as yet. Called their support and they informed me to place another complaint under the other category. Its as if they are messing with you and enjoy keeping you lingered. Its worst than a BMC office. RIDICULOUS IS AN UNDERSTATEMENT.

Would appreciate if they can give a definitive answer as to when and how will they collect the phone and repair a rendturn if at all.

Con no -D[protected]
Imei no - [protected] /
[protected]
Name-sunil panjia
Sir main aapna mi max mobile repaire ke liye diaa tha. 2 mehena ho Goya hair abhi tak mobile nehi aaya.
Sir mega mobile KOB take aayega please thoda dijiye.
Mere ko ek call aaya tha December 21 ko me mere mobile repair ho chuka or bhej diaa Goya lekin obhi tok mera mobile nehi aaya please bota dijiye ki mera mobile kab tak aayeg.
Nehi to korior no bhi nota dijiye plzzzzz.

Hello apps you need
MERI COMLENT KYU ACEPT NAHI KARTE HO AUR KYU MUJE KOI ANS NAHI MILTA HE MERI COMLENT PANDING PADA REHTA HE Hi I'm ajay THORIA
Mera mobile ka accident ho gaya tha mene 4 mahine pehle apps you need me claim kiya tha complent date.[protected] fir[protected] ko mera phon company pickup kiya tha..complete no.D [protected] abhi tak mera mobile muje Mila nahi he ab bhi kitna samay lagega muje kuch bataya nahi jata he me jab bhi apps you need company me call karta hu to company se muje kaha jata he ki jab aapka mobile repair ho jayega to aapko mil jayega...lekin kab milega 1 saal ke baad milega .. already 4 mahine to ho gaye aur kitna samay company repair karne me legi .. please sir aapshe me rikcvesh karta Ki aap meri madad kijye mera phon muje jaldi mil jaye esha kuch kijiye please sir meri complete dekhne ke liye dhanyvaad

CIN NO. - D[protected]
IMEI NO.- [protected]
NAME- Deepankar bansal
Mene apna samsung ka s7 edge mobile jo ki toot gya tha apne mobile ki insurance company apps you need ko repair karne ke liye diya.par 3 mahine se jyada ho gye hai mujhe mera mobile abhi tak theek hokar nahi mila hai mene iske against bhot baari inki mobile application par bhi complaint daali hai par inki company ne koi reply nahi kiya. Mene kaafi baari inki company me apne mobile ka status jaan ne ke liye bhot baari calls bhi kiye par inhone koi jawab nahi diya.so meri aapse request hai ki aap inki company apps you need ke against jaldi se jaldi action le aur mujhe mera mobile jaldi se theek karke dilwa de.

My claim id is CIN SD [protected] MY CLAIM IS APPROVED ON 24TH JAN and executive was suppose to come and pick my phone in 24 HRS bt now it's almost 4 days Bt no response i[censored] ppl will not response I 'll post every things in Twitter and all social media and will take strict and legal action ..because when submitted the form the date was 9th jan it take 14 days to approved now if it will take one month to pick and one month to return it's not at all possible
Thanks