Apps You Need Complaints & Reviews

Dear sir, it is abt 75 days that my claim was approved and the set was picked up from your side on 8th march. But after that there is absolutely no response. Everytime your committed date has been elapsed we asked for delivery of my my phone you people came with a great idea that you need some more time. Better you close down your company and stop harassing consumer. Please reply why one should not go to consumer forum and take a legal action for the mental harrasement i have been going through these past two months.

Regds
Quazi ekta

Dmar20501

My name is pavan my cin no :10808 as my screen got accidentally damaged.. I registered a complaint and the took it for service and gave back after 50 days after replacing the screen... After it got returned i had a issue with screen so i went to apple authorised service centre to cheak the problem he took it after checking it he said it's not a apple genuine part and it's not been serviced at authorised centre and he told some screws r missing... And we can do anything if the insurance people give authorised certificate of apple original copy of apple authorised centre details... Or else i need to pay 28000 to get it done... If the issue is not solved i will take serious action on the new india assurance company, apps u need and it's yms mobitech pvt ltd

Cin - dmar71382

It's been 2 months after pickup, no clarity on status... And on web it's showing at service centre... What is the timeline of settling claim... No response from any of there helpline number... Al the calls with them are recorded.. Very soon i will be posting on social media to warn people not you get into any type of time up with them... I need to know when i am getting my phone back... Or you guys want a legal notice... Pathetic company.. Cheaters..

My phone was home picked on 2nd april and after that i have received no status update on the whereabouts of my phone.
1. Called the company on the company's number i. E.[protected] : it went through the ivr and ultimately they said that all representatives are busy and phone got disconnected.

2. Complaint on the email id: [protected]@appsyouneed.in : they said they dont provide support on claims.

3. Submitted my complaint on company's website i. E. http://dashboard.appsyouneed.in/insurance_claim_dashboard/ but received no concrete updates.

4. Messaged on fb page i. E. https://www.facebook.com/appsyouneed : no concrete solution.

5. Received these two contacts from fb page i. E ankit. [protected]@appsyouneed.in and manuj. [protected]@appsyouneed.in : but received delivery failure.

This company is a total fraud.
Please let me know how can i get my phone back.

Dear concerned,
My CIN no. Is DFEB22458 and you guys keep telling me that my cheque is ready but you didnt deliver the same and its been over 75 days exceeding the margin in your policy which is sixty days.Is it the way to treat your customer. There should be committment but you guys are total failure.
Kindly deliver my cheque asap.

Ankur
[protected]

I have taken a mobile insurance from apps you need and now its more than 2 months that they are not returning my mobile. Sir i am very tensive about that i m normal people your company members use abusive words. I am attaching all the required proofs.
Kindly help in getting my mobile back from the company and compensation for the...
Claim number:- dfeb14661
Name:-parmesh bhardwaj
Sir plz take an action nd send status as soon as possbile

Sir
My phone is damaged and i am the customer of apps you need. While giving my phone my phone is damaged on screen its screen is damaged. I contact with the said persons of apps you need they just giving me harassment by passing my phone call sir i am very tensive about my financial conditions they giving me harassment me i want my claim its ₹47, 500. Sir this money is very important for me i am a common person please help me. No one is helping me please sort out my matter. Its sensors are working automatically they didn't respond to my query.
Contact number [protected]

I have taken a mobile insurance from apps you need and now its 88 days that they are not returning my mobile. There courier agent took my mobile as on 15/02/2017 for repairing the mobile and promised that mobile will be repaired and send back to me on 13/03/2017. Since then i following up but no response after that i got mobile no. Of sanjay sharma who is based our of bhopal and coordinator for apps you need company his contact number [protected] but he use abusive words. I am attaching all the required proofs.
Kindly help in getting my mobile back from the company and compensation for the mental harassment from the company

Details of the policy as
Name: anand saraiya
Mobile no: [protected]
Email id: anand. [protected]@gmail.com
Insurance reference number: irn426731
Master policy number:[protected]
Insurer: the new india assurance company limited
Imei/ serial no.: [protected]
Brand: samsung
Model: sm-g920i
Invoice number: 571
Invoice date: 14 may, 2016
Invoice amount: rs.33900
Address: h no 50c vandana nagar indore madhya pradesh (452018)
Total amount paid: rs.1749
Inclusions: damage insurance, theft insurance, pickup & drop service

My contact details are as under
Name:anand saraiya
Email id: anand. [protected]@gmail.com
Contact no.[protected]

My phone sony xperia z3 plus was damaged due to an accident so i registered for a claim and my phone was picked on 15th march 2017 then i've got update through your website that my phone has damaged completely and thereby declared as total loss. Pickup of accessories and box was arranged on 1st may but still no pickup is arranged even after calling on customer care twice

Its been 5 months since I have submitted my claim and this company declared my phone in total loss(only the screen was cracjed the phone was working fine). Okay no problem but then what, they told me they will give a cheque of 75% of my invoice, okay but where is it. There is no reply from them that will give me an idea about my cheque rather they keep telling me that your case has been converted in total loss. Worst company ever!!!
I'll never recommend this company to anyone rather if someone's taking insurance from apps you need I'll stop him/her.
FRAUD!!!

Never ever get your phone insured through appsyouneed.. Its a big fraud company.. Appsyouneed its been more than 5 months now.. Yes fraud company (Appsyouneed).. What happen now with my cheque??? You guys suppose to dispatch my cheque by 5th of may 2017 as i have received a sms from your company. Now 5th of may has gone and today it's 11th may 2017. Now what the he'll is the problem of your company??? You guys seriously gonna pay for each and everyday you have harassed me and wasted my time. You guys are simply making fool of a common man. Your company is simply playing with the emotions of an innocent people's who mistakenly paid your company from their hard earned money to get their phone insured. But you guys have done a big fraud by taking money from number of people's and making false commitment that your company is doing insurance of their mobiles. But the fact is that you guys have first took money from thousands of people and then their mobile phones also to get it repaired.. You never gave back their mobile phones nor the money. I'm able to gather 6 more persons with me.. With whom you guys have done the same fraud. We all will be putting this matter in gurgaon jurisdiction now.
Thanks

SAGARIKA LOYA
Contact: Mobile:[protected]
e-mail: sagarika.[protected]@gmail.com
Address: 3-5-694/1, Flat No. 304, Samvai Towers,
Street No. 9, Narayanguda, Hyderabad

Date: 08.04.2017
To
Apps You Need,
123, 2nd Floor, Block A, Corenthum Towers,
Sector 62 Noida Gautam Buddh Nagar District
Uttar Pradesh - India – 201301

Sir,
I am concerned for my client, Mr. Madhav Rathi, S/o Mr. G.D. Rathi R/o. Jaipur and have instructions to address you as hereunder:

My client represents that he purchased his mobile device Samsung J5 2016 on 12.05.2016 from flipcart.com. He further took an insurance from your company for the said device on 16.06.2016 which was confirmed to him through the mail referring Insurance Reference Number: IRN431052 Master Policy Number:[protected]. My client further states that on 14th March 2017 while my client was driving a motor bike, a car has hit him and the handle of the bike has dashed the mobile which was in his pocket.

My client further states that as soon as he checked his phone, he saw that the tempered screen guard of the phone was totally shattered and he removed the tempered glass to see whether the phone is working or not. On local inspection of the device, he found out that although the display screen was intact due to the tempered glass, the device screen had gone blank and hence the phone had stopped working.

My client further states that he immediately took the handset to the Samsung customer care wherein he was told the damage is internal and the screen and body was saved due to the tempered glass and the body case he is using. The customer care further stated that they would require to replace DISPLAY which would cost him around Rs. 4546/-. He then contacted your customer service and presented a claim for the said damage vide CIN DMAR13552 on dated 14th March 2017. The said claim was rejected by your company stating that “Claim Form: After accident your bike had been fallen down on your mobile, which was in your pocket. But after this incident there is not damage found on mobile screen. it's not acceptable.”

My client states that he tried to explain the cause of action and that the damage is internal and there is no damage on external body due to the tempered screen guard and the strong bumper case my client uses for his device. But even after several telephonic conversations and exchange of emails between your company and my client, there is no positive response from your end. My client further informed me that the case of my client is genuine and needs attention but your customer care is not taking care of the same.

It is pertinent to mention here that my client has abide by all the terms and conditions of the insurance and the said claim does not fall in any of the category of the “EXLUDED PERILS” but still the said claim is rejected on the insufficient ground. It is also not out of place here to mention that in such event of accident and proven damage to the handset insured at your end, you cannot avoid by simply denying the damage existence. The damage can be easily detected on simple local inspection.

The fact remains that phone has internal damages which has been confirmed by the customer care of samsung, as such, the contention of your company that in the absence of any external damage, your company is not in a position to entertain the claim is totally illegal, arbitrary and contrary to the law.

You are, therefore, hereby called upon to settle the claim within 10 days from the date of receipt of this notice, failing which my client will proceed in the appropriate forum as advised entirely at your costs and risks which please note. Charges of the present notice is Rs. 5, 000/- to be paid to our client.

SAGARIKA LOYA
Advocate

Apps you need picked up my brand new iphone7 on 2nd february 2017. Imei no. Sd[protected]. On its website its showing that they will return the phone on 17th feb 2017. But 3 months have passed and there is no response from their side regarding the return of the phone. They don't even have a customer care number where we can call and check the status of the phone. You can only email complaint to them to which they have not responded since 3 months. The only response that comes is it's under repair. I am receiving so many messages stating apps you need is a fraud firm which collects the phones and does not return them. I am very worried. Please help else suggest if i should file a police complaint against them.

On 31/03/2017 my phone (Htc one e9s dual sim) with imei: [protected] was taken for repair. As i had a display problem. While purchasing the phone i had done insurance for my phone and i was informed that if i would claim for insurance maximum it gonna take 25 to 30 working days, but now it has already more than than 30 days. I have complained several times yet there are no proper information about my phone. Now i feel so hellish about this apps you need policy. I have also mentioned several times in my complain that i want my phone as sooner as possible as i have to go out of the station but there is no concern about my phone by your company. Again i'm requesting you to please see to my query and please try to fix it as soon as possible because i'm stuck over here just because of my phone and i can't move out of the station. I really have a so poor review about your policies and facilities.

My claim has been approved till 26 dec, 2016.
I got message till 04 mar, 2017 :
"dear claimant, your case has been complete in pna process. Your cheque has been dispatch. It will be deliver to you shortly. Warm regards' apps you need support team". Please check your email for details.

I am getting message till 22 mar, 2017 :
Reply for cn[protected]:-"dear claimant, your cheque has been to our concern person. Cheque will be deliver to you till next week. Warm regards' apps you need support team". Please check your email for details.

And still waiting for cheque till today 29 april 2017.

Dear sir/madam, i was claim 24/04/2017.he told me u upload following documents. I was uploaded documents but every time rejected my documents. This company delaye the approval and not calling back call. I'm tried more than time but not connected to their. I m tried [protected] but not call my connected. So I'm very nervous my mobile is claimed? So plz help me this regarding. Thanks

Last year my phone was damaged by liquid and same day i registered complaint on aug 2016, still i didn't get any information about claim. Still calling for customer care no., visit for mobile shop. Big trouble. My brother told me that at mobile shop on purchase time, "don't insurance your mobile bcoz insurance company don't give you anything."? Now i am relaised, he was right.
If you can do something, please do something.
Cn[protected]

I had iphone and due to some liquid damage reasons i claim my iphone my iPhone has been picked up and in their website it is shown that my iPhone has already been reached at the service station on 17th of Aprilbut2017 but after that ihave done so many complaints mail and calls to customer care but there is not any single reply from apps you need so will u please help me for that. And it was also shown in there application that I did not get any reply. So will u please help me to get myrepaired iPhone back...

Cin no is : irn851641

My lenovo phone pick up in pune shivajinagar police line at 20 march due to brokan of display. I complain because i not received my phone. It is 32 days. Its cin number is dmar 26910. Please send us detail at my gmail account ([protected]@gmail.com). And send mobile phone quickly, because i needed phone.
Model of my phone :lenovo a700 turbo
Owner ; somnath waghchoude

Sir manie apps you need se mobile insurance krvaya tha jiska CIN no - D[protected] h, meri complaints ko 4 5 month ho gye h, mera total loss ka cheque muje abhi tak nahi mila h, online status me ye show kr rha h - Parts Not Available: Cheque Dispatched To The Customer By First Flight (AWB: R991Z0362014, but ye no.. galt h, jo already delivered ho gya h but muje nahi mila h pls solve my problem, mera adress h - ramesh kumar, 453- C, new police line, barwala road, hisar, haryana, 125001, mobile no - [protected]