AppsDaily Complaints & Reviews

My name is vipul prakash and i have taken apps daily insurance for my samsung galaxy s7 edege worth of r.56, 900 phone on 30/6/2016 paying extra rs.5000 for insuramce. The phone was physically damage due to accident. Then we reached out to apps daily with great difficulty as their customer care number never pick the phone and as per the apps daily customer care instructions we have submitted our handset on 14/9/2016 (Samsung s7 edge phone) in the service centre at railway road, aligarh. Up again paying a fee of rs.2700. They have a generated a (Claim id # adn_080916_[protected]. From then we are regularly following up the service center by email and by phone but till todaywe have not got the solution. We spoke to many people in the customer care department even the managers and team leaders (Ramesh harijan - rameshkumar. [protected]@appsdaily.in, mr. Vikas guptha) these people had said they will give us a call back with some status update but never heard back from the. We have even sent emails to ([protected]@appsdaily.in, ajay. [protected]@appsdaily.in, arun. [protected]@appsdaily.in [protected]@appsdailyworld.com) regarding our issue asking for an update on our phone but never got an update from them.

Please look into the matter.

My email id is [protected]@cronexpower.com and my phone is [protected]

I Submitted my MObile to APPS DAily over a month back the REg number is cin adn[protected]. I am yet to receive the Mobile back from them. When i try to contact their Call centre i keep receiving unclear answers & when i ask to speak to their higher ups they say two things 1. THey are busy in a meeting 2. They will get back to you within 2 Hrs. Even after 48 hrs i still have not heard from them. Yesterday i receive an answer that they need another 15 days. Apps daily has comitted delivery within 21 days. About 10 days back i had contacted them & they assured me that i will get my Phone on 22nd Nov. I had also told them clearly that i need my phone back by 24th as i was going on a official tour for 4 weeks & would be severly handicaped without this phone. And on 23rd i get an answer that they require another 15 days.
Their website does not provide any option of providing a feedback of their services nor does it provide an oppurtunity to contact higher authorities for voicing/ resolving the concerns.
I trust with this that i will get the attention of a person who has the authority & responsibility of resolving my Proble.
I expect a replacement of my moble by tomorrow as i do not have the time to wait another 2 weeks for repair.

I have filed a claim about damaged screen of my mobile samsung galaxy s7edge to appdaily insurane company after insurance but company is not returning my mobile after taking it for repairing it..please help me to get my mobile back..My claim id is[protected] and I have submitted my mobile on 26th oct 2016 and promise date have alredy gone to return my mobile and date by date they are asking to wait but not returning my mobile..please help what to do

KRiShNa
AttachmentsNov 18 (4 days ago)

to Claims
Dear Appsdaily,

Thank you so much for your prompt response on issue mentioned below.

As i submitted my mobile on 24/08/2016 to appsdaily centre rohini for repair but when i collected my mobile from appsdaily centre that not repaired, Even my mobile more damaged from as i submitted there is missing some parts .

And your claim rejection points also wrong . Please give me reasonable point to reject my claim .

I want to know the my actual location which where my mobile was switch off..

I need my mobile phone back . or repaired it...

You mention upon preliminary scrutiny of the device, your technical or your imagine personnel observed the Damage of the handset is different from actual damage found in my handset.

Kindly share the damaged and lost term and condition which is not come under my claim or else i will file the RTI for the same.

Once again request you to provide positive and authentics reply(reply all) with valid bond paper and with your all term and condition on damaged claims so that i can share same with other's consumer for awareness about you worst service.

Would appreciate if matter look into as a goodwill and as a humanitarian ground.

P.S - While responding the email, please select reply all, we have Honourable Head Director of Consumer Forum India in CC.//Consumer forum affair delhi // Consumer forum and grievance affair Mumbai and Maharastra in CC.

Regards,

Krishnan

Attachments area

kRiShNa
AttachmentsNov 18 (4 days ago)

to Claims, bcc: Anil

Attachments area

Mail Delivery System AttachmentsNov 18 (4 days ago)
This is the mail system at host appsdaily.logix.local. I'm sorry to have to i...

Mail Delivery System AttachmentsNov 18 (4 days ago)
This is the mail system at host appsdaily.logix.local. I'm sorry to have to i...

Anil Kumar
Nov 19 (3 days ago)

to investigation, confo-ms-mh, del-sforum, ramvilas.paswan, complaints, nsitharaman, Swash, me, Claims
Hi Appsdaily,

This is a criminal offence and you will be on behind the bar once investigation conducted by third parties in government authorities.

Would seeking an explanation on mention below points.

Causes of extra damage from your end and intention behind for this goons act.

Where is the missing parts and their functionality on repaired phone.

Failed to provide the complete claim reject justification.

Physical life threatening action by your hired goons outside near your service centre.

Misleaded commitment whilst approached for an insurance policy.

Unethical behaviour towards consumers.

Delay for met consumers expectations.

Bond paper with total claims riders with this insurance policy.

Why there are lots gaps for your customers services.

Would appreciate if you reply all at priority basis as we have highly honored and noble personalities within this email CC.

Marking CC to Sir Honourable Union Minister of Consumer Affairs Shri. Ramvilas Paswan.

Honourable Shri K.Srinivas, Asst. Director,
Insurance Regulatory and Development Authority
Consumer Affairs Department

Honourable minister for industrial and commerce Shrimati. Nirmala Sitaraman.

Consumer forum Directorates of pan India.

Would need your attention to sort it out on high priority with exchange, repairs and with compensations as you caused a harassment to this consumer physically and mentally.

Waiting for your prompt response within round the clock working hours or else it could leads to legal and criminal cases against your organisation. Tagging influenced people in twitter and other social media forum or in online news agency portal platform.

Regards,

N Anil Kumar
[protected]

On 18 Nov 2016 17:43, "kRiShNa" wrote:

Dear Mohit ji,

as our telephonic discussion held by time to time and my Gionee M3 insurance...

I purchased that Gionee M3 on dated 27 feb 2015, and i also purchased your app daily insurance from same shop that is " Arihant Communication" shop no 147, cantonment shopping complex, ahmednagar.
After an 8-9 month this handset mat an prob in that time personal i visited that shop and your company representative Mr. Danish (who is insist me too purchase the insurance) mr. danish has told me that go to service center which is at MR trade center, wadiya park but at that service center was not accepted that mobile.
Again i contact to Mr. Danish then he told me to you must go to service center at pune or aurangabad which is i can possible also i submitted insurance document which is needed along with all sign and signature( pls find attament for same).then i send this mobile with my cosine to aurangabad service center.( if service center is not available at our location or not possible give service for a customer then why he insisted me)
Aurangabad service center regarding person was told that u again submit document and mobile send to benglore address also he told me that u r insurance value is near about 8000 is sanctioned by company, payment will be deposited at my account which i given canceled chk and do connected with the company representative at nagar location.
After time to time i contact Mr. Danish but every time he cant possible to give me a proper reason or proper guidance abt the same.but when every i consistently contact Mr. danish i found that mr. danish was not submitted that document to concern person or department. And always he said me that no reply from desk or from customer care or senior person.i think Mr. danish is not serious about customer service.

I think i made a mistake to purchased that app daily insurance and to believe that company who is no need to customer and cant possible to give any responsibility about the same.

When i forcefully insist then he gave u r mob and contact you for the same time to time.
as per your suggestion i send that all history of this case.
then can you please resolve my prob.
and let me know that u can also possible to resolve my prob.

reference- 1. attachment of document which is hand over to MR. Danish.
2.AppsDaily Damage Insurance: AD_D_081015_2790464
1st mail received by your organization...

Myself Ashiq Naushad.
I purchased a mobile insurance worth Rs 5999 for my iPhone 6s on 30th Jan 2016 (THE INSURANCE PROVIDES A 10 DAY GUARENTEED REPLACEMENT OR REPAIR FROM DATE OF SUBMISSION OF PHONE AND DOCUMENTS) valid for 12 months from date of purchase .
Unfortunately on 7th November I had an accident due to which my phone broke. On 8th November i contacted appsdaily and submitted claim form for my insurance. I submitted my phone along with all required documents on 11th November.
Now as they have guaranteed a 10 day replacement or repair from date of submission of phone, I am supposed to have my phone back by 23rd November. But when i contacted regarding my cliam status, they are telling that they have changed their policy and that now it takes min 21 days for me to get my phone.
I purchased an Insurance worth 5999/- which is expensive for a phone because it provides a 10 day guaranteed replacement. The concerned customer support is not ready to provide a reliable answer and i am made to run behind them.

Kindly consider and do the needful

Accidentally, my phone broke down.. I logged the claim and got the Initimation No. But when I have to submit phone and all documents, staffs are not available on time. I went to office atleast 8 times. Sometime staffs are not avilable, sometimes mumbai staffs are not in the office, and when i submitted all the necessary documents then they dont send me approval. After 15 days the send me the mail that '' It is observed that the required claim documents were not submitted to our Connect Centre within the prescribed period of 7 days from generation of claim intimation.Therefore your claim is not tenable as per the terms and conditions of the protection plan/scheme.''
Its obviously not my fault but slow procedure of this company.

My ID is ad-d[protected]
Plz tell me when i get my mobile back
Its with u for last 1 month nobody tell me when i got my mobile back and what legal actions i can take against them i am so frustrated please help me any one want to know the status of my claim intimation . I am not getting any response from the company after it is processed. If I do not get any response I will file a case in consumer court against the company because I am getting irritated from the company and service center.

My Name is Mahesh and I have taken APPS daily insurance for my samsung Galaxy s6 edege worth of R.49, 900 phone on 26/1/2016 paying extra Rs.5000 for insuramce. The phone had some liquid damage power button due to accident and it stopped working. Then we reached out to APPs daily with great difficulty as their customer care number never works and as per the APPS daily customer care instructions we have submitted our handset on 8/9/2016 (SAMSUNG S6 edge phone) in the service centre in Kukatpally Hyderabad(Address:CC1149-Kukatpalli, Plot No:55, Usha Mullapudi, Arch Rd, Bhagya Ngr Colony, Beside Papa John) again paying a fee of Rs.2700. They have a generated a (Claim id # ADN_0809016_[protected]. After a month as we did not hear back from them we walked up to service centre to check the status of our phone but the service center people said they do not have any information about as they have sent the phone to their main branch in Mumbai and we have to f0llow up with customer care people. From then we started following up with customer care every week by being on hold for more than an hour and every they say that they have given approval to give a new handset for us and by next week we will get a call from retailer and they are escalating our issue to the concerned team. This is what we are hearing from customer care from past 2 months. We spoke to many people in the customer care department even the managers and team leaders (Ramesh Harijan - rameshkumar.[protected]@appsdaily.in, Mr. Vikas Guptha) these people had said they will ive us a call back with some status update but never heard back from the. We have even sent couple of emails to ([protected]@appsdaily.in, ajay.[protected]@appsdaily.in, [protected]@appsdailyworld.com,
ajay.[protected]@appsdaily.in, ajay.[protected]@appsdailyworld.com) regarding our issue asking for an update on our phone but never got an update from them.

Maine 3 se 4 din pahle completes ki thi miss bhagyashri se baat huyi thi karin 20 minute tak baat chali unhone mere mobile claim ka pura byora le liyaa aur sab details puchtaach karne k baad mujhe unhone Vapi Apps Daily kaa office Adress massage kiyaa aur kaha ki aap 7 din ke andar apna phone aur hamne ko apko retirement doc bole w/o submit kardo sath cell value ka 5% value pay karna hoga to Maine kaha ki cell kab tak milega ... to man ke kaha ki 21 din ke bhitar apka call company se banakar aa jayega ... to Maine kaha ki thik h kahkar maine call disconnect karke mai aapke yaha se aaya huaa Adress k apps daily k service centre gayaa tha par wo band thaa ... to Maine baju wale shop owner se puchtaach ki ... ye apps daily kaa service center hai kyaa ... ye band h... Kyu bband h ... ... kab tak khulega ye shop ... uska koi contact number milega ... to jawaab me unhone kyaa kaha ki... bhaisahab ye service center jyaada tar band hi rahta h ... uska koi bhi time nahi hai... kab open karta h aur kab close karta hai... to Maine kaha ki unka contact no. milega to wo bole ki hamaare paas unka contact details nhi hai ... aap wo board laga hai apps daily kaa usme dekhiye ... to Maine dekha contact no. to tha nahi par us board ki haalat dekh mujhe aapko company ki condition samajh aa gayi mujhe itna tajub laga ki abhitak India me aise bewkoob banane wali companies mahjood hai badi saram ki baat hai ... service dete samay badi - badi baat ksrte hai aur bhir action kaa time aata hai ... to haat uper kar dere hai .. sabse pahle aise company k khilab sarkar ko sakht de sakht kadam uthana jaruri hai ... aur ye kadam aur action ho sakta hai ... Q ki Abhi to India developed ho raha hai aur hamaare modi sir ji jaise Mahan vyakti ke hote ho sakta hai ... ham aam nagrik hai hame ek hi kaam nahi hotaa .. ki aap logo se ham baar baar baat kare phir bhi us din Maine apne cell se apke aaps daily ke no. or contact kiyaa badi muskil se customers care line ko line mili thi ... phir baat karne ki jagah mera call to disconnect kar diyaa ... Mai aaj isliye complent daal raha hoo kyu ki mujhe aaj samay Mila isliye ... aur iska jawaab mujhe mere is mail id [protected]@gmail.com pe chahiye ... jald se jald warna mai ye complaint grahak surksha mantralay me forward karunga ... Parag Meshram ... Vapi (Gujarat)

My animation number is adn_300916_[protected] my damage phone handover
On 4th october but still returned on 15 nov 2016 appdaily refund my phone damage parts payment is very less hi parvoid me only 6301rs but my damage parts amount is 8690 so please given my damage phone full amount... And app daily tell me on your payment transferred your a/c on just 2 days by damage phone handover but still not transferred,, please give a my full payment

Adn[protected] is customer id : sony c4 dual which i have submitted in appsdaily service center - maninagar, ahmedabad, gujarat. Turn around time for company was extended from 12 days to 21 dyas. At the end of 43 days i am getting answer "sir, humain pata nahi kitna time lagega" "hum kuch nahi kar sakte" my handset worth 20k is with company. They are not doing anything. Rubbish company. Poor staff. Please let me know if legally one can help me.

I have filed claim of my damaged device on dated 29.10.2016 vide cliam intimation no. Adn_291016_[protected].

I have also submitted my damaged handset to apps daily customer service center at vadodara, gujarat on dated 10.10.2016 and pay deductible amount of rs. 650/- of device value as per policy terms and conditions but still now they was not issued job sheet at all. I frequently call to service center they told, job sheet released within two days and customer center told required seven more days for released job sheet. I didn't get proper reply from apps daily.

At the time of purchase apps daily insurance they write they policy for compensation for damage repair or replacement of the damaged device within 10 working days now almost 15 working days over in that case but device not send to service center.

We attached herewith copy compensation terms.

We request you please take matter on propriety basis and request to other customer please don't purchase this products this waste of money and time.

I ahve given my phone to apps daily company as the screen was broken and my phone was insured by apps daily comapny on 23 september, 2016. then i received a message on 8th oct, 2016 that my phone is not repairable and company will provide me new phone on giving 2500 rs (wich is 20% of the invoice value).it's ok. but now when i reached the office of apps daily they are not able to give the justification that the phone is new. even the phone dosn't look like new...please help

My Mobile have gave for service under the AppsDaily Damage Insurance: AD_D_250716_[protected] to the following Appsdaily service center(Address: CC1136-Coimbatore, Rasi Building Ponniyarajapuram) on 30-july-2016 Still there is no response form the appsdaily service provider.
Even though The New India Assurance Company Limited had approved the claim for my damage the appsdaily service provider cannot make my mobile service happen.
Kindly make a step on the appsdaily insurance.

My phone sony m4'aqua IMEI [protected] given to repair on 15/9/16 at service centre name_mobile connect hub Punjab in chandigarh.he give me 45 days to return phone but when I call he say that your phone body parts are not availeble and request me to extend the time till 7/11/16 and than again I call on 7/11/16 and again say ro extend till tuesday .and I call again on tuesday than again say to extend .when I go to service centre he talk to me not in good manner qnd irritating me from month..so please help me...

Dear Sir
I had submitted the required documents and handset in the CC Point
on[protected].It has been claimed as a total loss, and I have even couriered all the required documents, but the status is showing as below
Claim Status changed from [Short Fall Received] to [Claim Processed]
nayana [03 Aug 2016 13:19]
Claim has been processed on 03.08.2016.
Till today the status is same . Worst service by the company and totally zero
support for ASM(Area Sales Manager) Mr Vijay Yaligouda.When spoke to him
about the issue he replied that its an old case not sure of refund very irresponsible answer by an ASM .
Really Worst service by the Company

Customer Name:Sandeep Patil
Intimation ID : AD_D_310516_[protected]

R/sir

Me register complaints date 01/10/2016 about my samsung j7 headset. Company gave time for resolve problem with in 21 working day but until (10/11/2016) me not get any status and my headset. And not take my phone call customer care.

Pls. Check and take positive action.

Job card no. Adn_011016_[protected]
Name sushil kumar s/o roshan lal
R/o vpo. Bichapari teh & distt. Hisar
Mob. [protected], [protected]

Dear sir,
As per apps daily my mobile complaint last 3 months but no resolve by appsdaily, i sent my mobile his service center because my mobile is liquid & physical damage, but he says part not available in our workshop, then he return my mobile & says in indore service center my mobile part available, so i collect my mobile & give samsung service center, he give me estimate 13577 rps, so i send mail (Estimate) in his email id ([protected]@appsdaily.in) but he no reply i am very dissatisfied for this service
My appsdaily claim id is (Adn30_310816_[protected] & below attachment mail

*
(Sanny singh
Attachmentsnov 8 (2 days ago)

To claimpayment
Dear sir,

As per apps daily approval claim amount of rupees 5234 (Only physical damage quatation) are approved under cna but local service center was charged 13788/- rupees because handset is (Physical + liquid damage).
Plz find the attachment of estimate of authorized sc & my complaint (During incident handset was (Physical + liquid damage), in your service center says part not available in workshop, so plz settlement for this case because time very long & i m very dissatisfied for the service

Thanks n regards
Satvinder singh
[protected]

My claim id (Adn30_310816_[protected]

Indore (M. P)

3 attachments

Respected sir/mam
I have to inform you that date 5/8/2016 i have submitted my mobile (Gione m4 id no. Ad - d[protected] on your care point at udaipur. Udaipur care point addresss satyam shivam sunderam, tekari-madri link road, udaipur.
But till now i have not received my mobile and not satisfactory response. I have so many called to care point udaipur and abm coverd to udaipur (Mr. Bhushan ji).
After all i need my mobile whether it repaired or not.
So please look into the matter and as soon as possible hand over my mobile to me.

Thanks and regards:-
Rooplal mali
Cont. No. [protected]