AppsDaily Complaints & Reviews

I was submitted mobile hand set for change of Display at your local office Lucknow on dated 24.08.2016. But till date no any update regarding my set and I had many time contact at Lucknow office by phone but not pickup my phone and in this period one time given feedback Parts Not available in service centre, So, That in this situation what is doing your end.
Therefore, Please given final feedback my phone is repairable or NOT.
Thanks.
Sanjay Kumar Singh
[protected]

I bought mobile insurance policy from apps-daily, which is for 1 year, My I phone5S had liquid damage, which was replaced with other handset, which also had liquid damage. Now the company is not responding to my request. According to policy they have to resolve the issue with in 10 days, but i waited for almost 50 days, but company is not responding.

Intimation id: adi_180716_[protected], name: subasish khatua, mobile : micromax e 471,
I handover the damaged mobile on 20th july 2016 and your processing period is 21 working days, but till now it has not been resolved, when ever asking the local center they are saying that they doesn't know any thing, if am calling to mumbai office ([protected]) no respond from their side, what to do?

Please reply as soon as possible or i will go for consumer case.

Subasish khatua
M-[protected]

I had submitted my handset on 6 aug 2016 and its is written on job sheet I will get my handset with in 21 working days now its been approx 2 months and they are not providing any status of my handset when ever I reach to their connect centre where i had submitted my handset staff of that centre only say you will be contacted whenever your handset is ready, niether they their customer caretook my calls nor reply to my mails... please help me

Guys this is my 2nd complain against app daily... And still not resolve that

Hi people

I m narendar chandan from delhi hari nagar i bought lava pixal v2 from mobile store connaught place new delhi

When i bought this phone apps daily excutive gave me apps daily phone insurance and convinced me that

Thay have 0% complain ratio. One day my wife met with and accident and that phone completly broke and

I went to apps daily service center which is jaina tower distt center janak puri ugfloor there thay have

2 stupid girls thay dont even know what is the complete procedure thay took 500 cash from me and complete

All papers work in 3hr. Thay both were busy on calls with their boyfriends and family members during this

Work. After that thay assured me that your claim will b sattle in 20 days and u get a call from apps daily

Than u have to sent your box and orignal bills. I havent got any call from apps daily even i called tham on

Their pathatic customer service number again ang again but no responce and after 29 days i got mail from

Apps daily and thay write to me that we need to courior tham phone box and papers and i did that in may 15th

From that day to today i only get one reply... Your claim settle and every mail date change...

I m attaching the screen short in this complain. I request to apps daily seniors that thay are also

A human being like us so pls dont make us fool anymore.. Now i decided to take this company in court

And tell tham what is the meaning of harrasment.

I request you people whomesoever read this complaint here please dont buy any insurance from apps daily

Worst company, worst customer care,, worst service centre... Its not about the money its about the trust

Which these company broke every day every hour..

Narendar chandan

Phone number: [protected]

Calim id: ad_d_310316_3019085

Customer name: shweta

Mobile model: samsung galaxy j2 (6)
My mobile has been stolen from garha market jabalpur, madhya pradesh on 25th sept, saturday at 4:30 pm. The complaint is lodged at garha police station jabalpur.
Fir copy atested.
Sim no.[protected]
Imei no.: 358993/07/351119/2
Insurance by appsdaily.
According to policy, please pay the claim.
Thank you

Its been 1 months ago i register the case in apps daily insurance company against damage i deposited all the documents well within the time. I have called many times to the customer care of apps daily but all in vain. On 24.09.16 i register the complaint, on 07.09.16 submit the all necessary documents. On 08.09.16 mail received from apps daily all the documents is ok now approval is pending. Today again i mail the apps daily against that mail we received dealer stamp and date is pending.

Its my warning to apps daily, whether give me my approval amount otherwise be ready to pay a very heavy penalty for infringing ipc section 25 (Fraud), 420 (Cheating), 415, 416, 417, 418, 419 for 191 (Perjury), 425 (Mischief), 324 mentally harrasing, section 191 and many more.

I submitted my samsung mobile in appsdaily center in new delhi kalkaji in may 2016 along with all documents given by appsdaily.
Got a mail in july that phone is not repairable hence claim of 6100 approved and again told to submit all documents alongwith remaining accessories.
All documents submitted but they are asking for the pictures of the damaged mobile and repair quotation.
Surprising... How can someone get the pictures of the damage mobile when the same is under custody of appsdaily and how come i will get repair quoatation.

Send several mails but no response, called everyday but waiting time is more than 20 minutes but still noone repond call.

Attaching the mails...

Without prejudice

Dear narinder singh

Based on the scanned documents submitted in respect of captioned mobile handset damage, insurance company has processed
The claim on total loss basis. Assessed claim amount works out to rs.6100/- to be finalized
By insurance company subject to submission of all original documents and damaged equipment including full box with accessories
To our office at the following address:


Ub insurance associates
C/o apps daily solutions pvt ltd.
6th floor, c-wing, oberoi garden estates,
Chandivali farm road, andheri (E),
Mumbai 400072, india.


Claim assessment details are as follows :

Claim calculation :

Insured value = 12000
Depreciation @ 45 % = 5400
Policy excess = 500
—
Net assessed loss = 6100

You are requested to submit all original documents and damaged equipment at the earliest.

Please note, claim has been approved on 'total loss basis'. Please do not repair handset.
Claim will not be finalized unless the original documents and damaged handset
Including full box with accessories are received.

Documents required

1. Forms 1c & 2c
2. Form 3c with customer bank details along with cancelled cheque showing claimant's bank account details

(Including ifsc code and micr code)

3. Original purchase invoice
4. Self attested copy of customers id proof showing claimant's name, name of father and date of birth
(Pan card, passport or driving license)
.
5. Photographs of damaged handset clearly showing extent of damage
6. Repair estimate copy having imei number of handset
7. Claim approval mail
8. Imei number photo

Please ensure that all documents are duly filled & signed.

Appsdaily has tied up with authorized service centers for providing cashless service
To their insurance customers for repair services not covered under handset
Manufacturer's warranty. However the quality and time of repair is not controlled
By appsdaily and it is the responsibility of your handset brand to provide you
The service. Appsdaily's role is to only pay the service center on behalf of
The insurance company post successful repair and handover of the handset to you.
In case you have any issues regarding service provided by service center
Or you are facing delays in repair please get in touch with your handset brand.

Thanks & regards,
Ub insurance associates

...

Reference to assessment - total loss (Non repair) appsdaily damage claim (Ad_d_210516_[protected] narinder singh

The below documents has been submitted by courier and recieved at ub assiocate office on 19 sep 2016.

1. Forms 1c & 2c
2. Form 3c with customer bank details along with cancelled cheque showing claimant's bank account details (Including ifsc code and micr code)
3. Original purchase invoice
4. Self attested copy of customers id proof showing claimant's name, name of father and date of birth
(Pan card, passport or driving license)
5. Claim approval mail

For below required documents, how can i provide you the details when handset is submitted in appsdaily new delhi kalkaji connect center.
Photographs of damaged handset clearly showing extent of damage
Repair estimate copy having imei number of handset
Imei number photo

I am trying to contact through helpline number since long but never got through even after long waiting tiime of 20 minutes.
Even on mails no response from appsdaily yet.
As all documents were submitted now, please settle the claim asap.
Thanks,
Narinder singh
[protected]
[protected]

Worst and fraud service by Apps Daily .. All users of this applications and plan, I would like to suggest that Pls dont use the protections plan by Apps daily. Its totally fraud and unsatisfactory results. On 8 th sept I had lost my iphone 6s 16 Gb, once i went to raise a complaint for theft case, they had directly denied and saying that its a pick n pocket case. They will not process my claim. Dostaon ## Highly disappointing and Apps daily customer service is Massa Allah, they holding the calls and after some times cut the phone also.. ##
The claim status for ATN_090916_[protected] is as follows NO one called . They are fraud and removing the comment also fro the FB also but they are not ready to process my appplications.. This is very worst to worst given by this company even they are doing fraud also.

Its been 3 months that i have handed over my damage mobile phone to appsdaily mobile protection (insurance company) against damage claim. i have submitted my damaged handset, but against my expectations they gave a total loss approval. still i deposited all the documents & accesories well within the time. i have called many times to the customer care of appsdaily but all in vain.

Contact number - [protected]

I registered a claim by phone about my damage phone (LCD Broken) for repearing in 6th Septem 2016 (AppsDaily Damage Insurance: AD_D_070916_[protected] and I received a confirmation email and message also regarding my claim status.
your customer care holder told me after few day's we will responce you about your phone. But couldn't any replay in your authority. She tell me give some paper via mail. But your mail I.D. don't received attach any file or any attachment. If I trying to contact in Your customare no. not any one pick up ph. and it is very expenses for call or contact your ph no. I want Form 1c, 2c, and 3c, for Placed my clam via post office. Please send me 3 nos. form in my mail I.D. [protected]@gmail.com.

I gave my phone for repairing on september 1 2016, rupees 1300 were taken by your assistant as a service charge. i gave that too.. today is 24th september, i didnt get my phone yet and now i got a call from your service center that the parts are not available. plus the person asked me to do some [censored]ing cumbersome procedure . how could this is possible the parts arent available in mumbai??

dude, i am frankly speaking, if i dont get my phone in 1 week i gonna complain in consumer care forum..

App daily insurance company have taken my mobile since 5th march 2016 for insurance and they said that it will be total loss and again they asked to send the mobile and accessories along with box and some documents and i have submitted all the documents through courier to them but they are not replying and i don't know why they are not solving my problem and and why they are not sending my money back or even they are not telling me whether the phone will be replaced or not ..my job id is AD_D_290216_2985397

Its been more than three (03) months that i have handed over my DAMAGE mobile phone to APPSDAILY MOBILE PROTECTION (Insurance Company) against damage claim. I have submitted my damaged handset, But against my expectations even though I deposited all the documents & accesories well within the time, I have not received my claim so far.
I have already sent this form 3C alongwith all the requisite documents and cancelled checque twice before.
I have called many times to the customer care of AppsDaily but all in vain. Calls to you and your office are also going unattended.

My claim no.- ADI_120616_[protected]
IMEI of my Handset :- [protected]

Yours sincerely,
Gurpreet Singh
# 24272, Lane R-4
Guru Ki Nagri, Bathinda
[protected]

App daily insurance company have taken my mobile for insurance and they said that it will be total loss and again they asked to send the mobile and accessories along with box and some documents and i have submitted couriered all the documents to them but they havint replied i dont know why they are not solving my problem and and why they are not sending my money back or even they are not telling me what happened

Its been 7 months that i have handed over my DAMAGE mobile phone to APPSDAILY MOBILE PROTECTION (Third party Insurer) against damage claim.I have submitted my damaged handset, But against my expectations they gave a total loss approval although mobile was fully working accept only back cover was cracked.Still i deposited all the documents & accesories well within the time . I have called many times to the customer care of AppsDaily but all in vain.

Now I am going to register a complaint to POLICE STATION.Also to IRDA, THE NEW INDIA ASSURANCE GREVIANCE REDRESSAL OFFICE and if nothing works i am going to complaint at OMBUDSMAN and then to CONSUMER FORUM no matter how much money i will have to spent now but will expose this fraud company upto my last breath come what may.

ITS MY WARNING TO APPSDAILY, WHETHER GIVE ME MY WHOLE HANDSET AMOUNT OR OTHERWISE BE READY TO PAY A VERY HEAVY PENALTY FOR INFRINGING IPC SECTION 25(Fraud), 420(Cheating), 415, 416, 417, 418, 419 for 191( perjury), 425 (Mischief), 324 mentally Harrasing, Section 191 and MANY MORE.
Details of my policy are as follows:-

My claim no.- AD_D_120216_2966146

Policy No.-[protected]

I want my full handset amount at any cost.

I registered a claim about my damage phone for replacement in August 2015 and I received a confirmation email and message also regarding my claim status.
But it has been apoximate a year and a month still I didn't received any intimation regarding my claim.Appsdaily team send me a message that is:-
"AppsDaily: Dear customer, your claim documents for Intimation ID AD_D_170815_2701325 have been received and being processed. Our executive will get in touch with you if any clarification is required from you."
But Appsdaily never intimate and information me regarding my claim and refund money.When try to call customer care on no.[protected] they never pickup a call about an hour and more .
Please help me out regarding my claim .
My Claim ID is:-
AD_D_170815_2701325

They are holding claim for an IMEI number to be listed on the mobile handset. I have checked with HTC and they have confimed that it is not available on the handset. Still APPsdaily is holding the claim for no reason.
Be aware of Appsdaily, it is a fraud company. I paid 1799 when i bought HTC mobile, thinking it will help in case of any damage. After I informed, they wanted me submit quotations from service centre and that costed me about Rs. 1000. After that they again wanted IMEI no, which was inside the mobile I had to go to service centre and that costed me about Rs. 1000.
Last 10 days they have not replied on my email after I submitted the documents. My policy will expire in 5 days and they are trying to see some way-out and not honour the claim.

The worst company ever, i have been waiting for 3 months and still no resolution for my claim adi_060716_[protected], as it says clearly from the claim id, it was registered on 6th july.. I call appsdaily everyday atleast 10 times and spend 3-4 hours on call just to get connected to rep and then they disconnect my call everytime.. Spoke with naveen yesterday the only person who helped me a little.. Ashwin today couldn't help me, amit couldn't help me the other day, i have to repeat everything from the begining everytime i call and then the rep dsconnects the call. I am gonna report this to consumer court, just wanted everyone to know, so that they don't do the mistake of buying insurance from appsdaily.. They are true liars and the support is useless.. The connect center lady suman and her manager shokeen (Who never picks up your call). My experience keeps getting worse each time. Also the false promises made each time that someone will call me back and no information available with the support people and no reply from [protected]@appsdaily.com. Sunil hirve who tried to help me once but after that i was unable to get in touch with him, its like i now know everyone at appsdaily. I spend more time with appsdaily then with my family. Highly dissatisfied.. Worst company ever...

I had claimed my icsurance from apps daily.. Firstly they took a long time to accept my claim by giving irrevelant reasons n then atlast generated a new claim id. Now for the refund they asked for documents.. I have submitted all the documents but they hav sent me mail that my invoice is not original.. I hav sent an original invoice. N moreover i hav mailed them regarding the same issue n have been calling them for hours.. I have got no response till now.